motorola T56ZE1 Mobile Cellular Phone User Manual

**motorola T56ZE1 Mobile Cellular Phone User Manual

**

Legal, safety, and regulatory

Legal information. This guide provides important legal, safety, and regulatory information that you should read before using your product. For the complete legal information, from the home screen swipe up and tap Settings , then type Legal information, or visit www.motorola.com/device- legal..

Regulatory information (e-label). To view regulatory information for this phone, from the home screen swipe up and tap Settings , then type Regulatory, or visit www.motorola.com/device-legal.

Driving precautions. Responsible and safe driving is your primary responsibility when driving a vehicle. Always obey local laws and regulations. For more, see the “Legal information” section of this guide to find the complete legal information, or visit www.motorola.com/device- legal.

Seizures, blackouts, eyestrain & discomfort. This device may display flashing images or loud sounds. For more, see the “Legal information” section of this guide to find the complete legal information, or visit www.motorola.com /device-legal.

Medical devices. This device may interfere with pacemakers and other medical devices. For more, see the “Legal information” section of this guide to find the complete legal information, or visit www.motorola.com/device- legal.

Extreme heat or cold. Don’t use your phone in temperatures below -20°C (-4°F) or above 45°C (113°F). Don’t store/transport your phone in temperatures below -20°C (-4°F) or above 60°C (140°F).

SAR information (on e-label). To view specific absorption rate (SAR) values for this phone, from the home screen swipe up and tap Settings > , then type Regulatory, or visit www.motorola.com/sar.

Operational warnings. Obey all local restrictions when using mobile devices in public areas, such as hospitals, airplanes, or schools.

• Potentially explosive areas: Potentially explosive areas are often, but not always, posted and can include blasting areas, fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal powders.
  Turn off your phone before entering such an area, and do not charge batteries. In such areas, sparks can occur and cause an explosion or fire.

• Symbol key: Your charger, phone, battery (if user-removable), phone display, user’s guide, or packaging may contain symbols, defined as follows:

| Important safety information follows.
---|---
| The package and paper products that came with your phone can be recycled.
| Don’t dispose of your battery or phone with your household waste. See “Disposal & recycling” for more information.

| Don’t dispose of your battery or phone in a fire.

| For indoor use only.
| Listening at high volume to music or voice through a headset or headphone may damage your hearing.

Warning about high volume usage. To prevent possible hearing damage, do not listen at high volume levels for long periods.

Disposal & recycling. For help recycling products and packaging responsibly, go to www.motorola.com/recycling.

Usage. This phone supports apps and services that could use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details. Certain apps and features may not be available in all countries.

Warranty. This product is covered by Motorola’s limited warranty. To review the warranty on your phone, swipe up and tap Settings , then type L egal information , or visit
www.motorola.com/device-legal. You may also obtain a copy of the warranty by contacting Motorola at: Motorola Mobility LLC, Attention Customer Service—Warranty Request, 222 West Merchandise Mart Plaza, Suite 1800, Chicago, IL 60654.

Arbitration & opt-out. Except where prohibited by law, any controversy or claim arising out of or relating to any Motorola product will be resolved by binding arbitration, instead of in court, unless you opt-out. To opt-out, send a written rejection notice within 30 days of purchase that includes your name, address, phone umber, phone, and phone serial number, and tells Motorola that you are rejecting this Arbitration provision to: Motorola Mobility LLC, 222 West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate your phone’s serial (IMEI) number, from the home screen swipe up and tap Settings > , then type IMEI. For more information on this arbitration provision, on your phone, swipe up and tap Settings > , then type Legal information, or visit www.motorola.com/device-legal.

Legal disclaimers. Features, services and applications are network dependent and may not be available in all areas; additional terms/ charges may apply. Features, functionality, and other product specifications, as well as the information contained in this guide, are based upon the latest available information and believed to be accurate at the time of printing. Motorola reserves the right to correct or change any information without notice.

Thailand licensed devices.

RoHS statement. RoHS compliant as per India E-waste (Management) Rules.

World Health Organization advice. Organizations such as the World Health Organization (WHO) and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands free accessory to  keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone.

Note: This guidance is included as a precaution, per the requirements of the Government of India. The scientific consensus is that there are no known RF health effects from the use of phones.

Vietnam RoHS. Products sold in Vietnam, on or after September 23, 2011, meet the requirements of the Vietnam Circular 30/2011/TT-BCT (“Vietnam RoHS”.

Battery. Your battery is marked with a recycle symbol like this one. For more information, visit http://www.baj.or.jp/.

Li-ion00

Near-field Communication (NFC). Your phone might support NFC. To find out and to turn NFC on/off, swipe up and tap Settings > , then type NFC. For more information, refer to Settings > Help.

Allergens. Trace amounts of an allergen maybe added during manufacture of a phone or device component that may cause discomfort for some individuals. This approach is common for many types of products. We recommend that you monitor any products that maybe in prolonged contact with your skin, and avoid contact if you experience skin irritation.

Location services. Your mobile device can provide location information to applications, using sources including GPS (GPS, AGPS, Galileo, GLONASS and Beidou – depending on the device specification) and Wi-Fi. GPS systems use government-operated satellites that are subject to changes in national policy by the governments operating them that may affect the performance of location services technology on your mobile device. AGPS (Assisted Global Positioning System) uses your wireless service provider’s network to improve performance. Airtime, data fees, and/or additional charges may apply in accordance with your service plan.

Phones transmit location-based information when connected to a wireless network or when using other location technologies like GPS. If you use applications that require location-based information such as driving directions, your phone will provide location information to them. These applications may share location information with third parties, including your wireless service provider, applications providers, Motorola, Lenovo, and other third parties providing services.

Emergency calls: When you make an emergency call, the cellular network may activate the AGPS technology in your phone to tell the emergency responders your approximate location. AGPS has limitations and may not work in your area. Therefore:

• Always tell the emergency responder your location to the best of your ability; and
• Remain on the call for as long as the emergency responder instructs you.

Phone   security. Motorola understands that a safe and secure mobile experience is important to everyone. Because some features of your phone might affect your security, please follow these recommendations to enhance protection of your phone:

• Monitor access. Keep your phone with you and don’t leave it where others might have unmonitored access. Use your phone’s security and lock features, where available.
• Keep software up to date. If Motorola or a software application/ vendor releases a patch or software fix for your phone that updates the phone’s security is released, install it as soon as possible.
• Secure personal information. Your phone can store personal information in various locations, including a SIM card, memory card, and phone memory. Be sure to remove or clear all personal information before you recycle, return, or give away your phone. You can also backup your personal data to transfer to a new phone.

User privacy. Motorola and Lenovo are committed to protecting and appropriately using personal data and user information under our care. To better understand what data Motorola and Lenovo may collect and use, be sure to review the Motorola/Lenovo privacy
policies linked within your phone (found at phone set-up and in Settings). Please also be sure to take advantage of the privacy and security controls and features within your phone.

In addition, please note that when your Motorola product is turned on for the first time (and is connected to the internet), the international mobile station equipment identity (IMEI) number or serial number (SN) of this product together with the information about the country and city where this product is first activated will be registered with Motorola and/or Lenovo; this will be a one-time registration. Confirming the mobile phone/tablet’s activation will facilitate after-sales service to you by verifying the product’s authenticity. For the registration, the data transmitted is less than 1KB.

Contact center. Japan: 0120-227-217.
NTC requirements. This telecommunication equipment is in compliance with NTC requirements.

Contact centers.
Thailand: 0018008526352 /+66 20269362
South Korea 0079885218264
Indonesia: 0018038522246
Singapore: Contact centers.
Thailand: 0018008526352 /+66 20269362
South Korea: 0079885218264
Indonesia: 0018038522246
Singapore: 8008526007
Philippines: 1800 1855 0288
Vietnam: 120852302
Malaysia: 1800817032
Hong Kong: 2506-3888
Taiwan: 00886 2 8758-6163
Australia: 1300 138 823 8008526007
New Zealand: 0508 668676

Motorola authorized service centers

M-CARE

Jakarta

Itch Roxy Mas Lt. 4 No. 18 Jl. Kya Hasidim Atari, Jakarta Posit Tel: 021–6319647
Monday – Saturday : 11.00-19.00
Sunday : 11-15.00

| Semarang

Jl. 256, Semarang

Tel: 024-70148778

Monday – Saturday : 10.00-17.00

| Bandung

Belabor Town Square (Ballots) Lt. 1 K05 – K06, Jl. Taman sari, Bandung
Tel: 089614618594
Monday – Friday : 10.00-18.00
Saturday : 10.00-15.00

---|---|---
Rook Mall Roxy Square No.A1, Jul. .Kya Tapa No.1, Jakarta Barat
Tel: 021-56954393
Monday – Friday : 09.00-17.00
Saturday : 09.00-15.00| Surabaya Mastic Blok F11
(Maspion Square) Jl.
A. Yana 78, Surabaya Tel: 031-8477889 ext.1611
Monday – Saturday : 11.00-21.00| Cirebon

Jl. Paskenta No. 63, Cirebon, Jaw Barat Tel: 0231-209322
Monday – Friday : 09.00-17.00
Saturday : 09.00- 15.00

Ambassador Mall Lt. 2 Blok A No. 37, Jakarta Selatan
Tel: 021-5762539
Monday – Sunday : 11.00-20.00| Yogyakarta Ramadi Shopping

Mall Lt.2 No.A26, Jl. Ahmad Yana No. 73, Yogyakarta
Tel: 0274-557015
Monday – Friday : 10.00-19.00
Saturday : 10.00- 17.00
Sunday : 10.00-15.00

| Seraing

Jul. SA  no.8a Skimping Phocis, Seraing, Banter
Tel: 0254-204882
Monday – Sunday : 10.00-20.00

ITC Compacta Mas Lt.6 No.H7-H8, Jl. Letjen Sparta, Jakarta Posit
Tel: 021-21480901
Monday – Friday : 10.00-19.00
Saturday : 10.00-17.00.
Sunday : 10.00-15.00| Teal

Rook Citra land Blok B No.11, Jl. Spieled Raya, Teal
Tel: 0283-340909
Monday – Friday : 08.30-17.30
Saturday : 08.30- 17.30

| Bali

Jl. Rant no. 65 D, Denpasar,
Tel: 021-54375250
Monday – Friday : 08.30-16.30
Saturday : 08.30- 16.30

Bantam

Complex Wire Mustique C-08, Nagoya, Bantam Tel: 077-8431101
Monday – Friday : 09.00-18.00
Saturday : 09.00- 18.00

| Jambi

Jl. Gajah Made No.11 – 12, Jambi (Sampling Karaoke Charlee)
Tel: 0741-43789 Ext.102
Monday – Friday : 09.00-17.00
Saturday : 09.00- 15.00

| Makassar

MTC Lt.3 Blok I No.3-5, Jl. Jed. Ahmad Yana, Makassar
Tel: 0411-3635038
Monday – Friday : 10.00-19.00
Saturday : 10.00-17.00.
Sunday : 10.00 – 15.00

Medan

Jl. Stoma No.490, Medan
Tel: 061-4568988
Monday – Friday : 09.00-17.00
Saturday : 09.00- 15.00

| MITRACARE

Jakarta Complex Duta
Merlin Blok C No.6-7, Jl. Gajah Made 3-5, Jakarta Posit 10130
Tel: 021-6347726
Monday – Saturday : 09.00-17.00

| Bekasi

Bekasi Cyber Park Lt.1 Blok A10 No.10B,
Ali No.177, Bekasi
Tel: 021-88955327
Monday – Saturday : 10.00-19.00

Bandung

Istana Bandung Electronic Center Lt.3 Blok A No.06 No.13-15, Bandung, Jawa Barat 40117
Tel: 022-4201887
Monday – Sunday : 10.00-19.00

| Posit Grosser Civilian Lantau 3, No.661, Jl. Mayhem Sooty No. 76 Civilian, Jakarta
Timor 13640
Tel: 021-80888540
Monday – Saturday: 10.00-19.00| Depok

ITC Depok Lt.3 Cafe No.126, Jl. Raya Kav.56, Pandora Mas, Depok, Jaw Barat 16431
Tel: 08787860022 / 02129502049
Monday – Saturday : 10.00-19.00

Medan

Rook Plaza Millennium Medan, Jl. Muslim No.111 Helvetia, Medan
Tel: 061-8447598
Monday – Saturday : 10.00-19.00

| Surabaya   92D,  , Surabaya,   60136
Tel: 031-5347270
Monday – Saturday : 08.30-17.30| Makassar

No.94, Makassar, Sulawesi Selatan 90233
Tel: 0411-457098
Monday – Saturday : 08.30-17.30

Riau Tel: 0761-38390
Monday – Saturday : 08.30-17.30| Palembang  I, Palembang, Sumatera Selatan 30125
Tel: 0711-355886
Monday – Saturday : 08.30-17.30| Malang

PTP II No.1 Kav.2, Malang,
Tel: 0341-402096
Monday – Sunday : 10.00-19.00

Lampung  Raying, Bandar Lampung Tel: 0721-262666
Monday – Saturday : 08.30-17.30| Sumatera Utara
Tel: 0624-22588
Monday – Friday : 08.30-17.00,
Saturday : 08.30-15.30| Padang  X Merdeka No.41, Week II,   Sumatera Barat
Tel: 0634-24195
Monday – Friday : 08.30-17.00, Saturday
: 08.30-15.30
UNICOM

Tangerang Supermall  Diponegoro No.105,
LG #E2/ 2–5 (Area
E Center), Lippo Karachi, Tangerang 15811 Tel: 021-5470398 / 082311061658
Monday – Sunday : 10.00-19.00, Public
Holiday : 10.00-18.00

| Bogor

Bogor Trade Mall Lt.2 Blok A16 No.1B .Juana No.68, Bogor 16127
Tel: 0251-8401301 / 8401302
Monday – Sunday : 10.00-18.00

| Padang .No.48, Skimping Hare Keck. Padang Timor, Padang
Tel: 0751-8951821 / 0823 87899712
Monday – Saturday : 10.00-18.00
Yogyakarta

Plaza .LG Blok A12-14
Jl, Yogyakarta 55281
Tel: 0274-4331334
Monday – Sunday : 10.00-20.00

| Semarang Jl.No.173 A
Semarang Tel: 024-8455087
Monday – Saturday : 09.00-17.00| Solo

Tel: 0271-668677 / 0878-36055598
Monday – Saturday : 09.00-17.00

46113
Tel: 026-5322750
Monday – Saturday : 09.00-17.00| Tel: 0285-426328
Monday – Saturday : 09.00-17.00| Tel: 0354-680681
Monday – Saturday : 09.00-17.00
Tel: 0331-4436252 / 081938363177
Monday – Saturday : 09.00-17.00| Tel: 082234179826
Monday – Saturday : 09.00-17.00| Pontianak

No.F5 – Pontianak Tel: 0561-768470
Monday – Saturday : 09.00-17.00

Balikpapan

Balikpapan, Kalimantan
Timor 76112 Tel: 0542-739009
Monday-Saturday : 09.00-17.00

| Samaria Rook Skimping
DR No.03 Jl.S, Samaria 75117
Tel: 0541-4120744
Monday – Saturday : 09.00-17.00| Banjarmasin i Km.1 No.39 B Banjarmasin, Kalimantan Selatan 70233
Tel: 0511-3267889
Monday – Saturday : 10.00-18.00
Manado

Endean No.18 Boulevard, Manado 95111
Tel: 0431-844561
Monday – Saturday : 10.00-18.00

|  Sulawesi Tenggara Tel: 081215921122
Monday – Saturday : 09.00-17.00| Sulawesi Tengah
Tel: 082176774679
Monday – Saturday : 09.00-17.00
Bali

Umar 170A,   Denpasar, Bali
Tel: 0361-8422375 / 0361-78870184 / 0361-232163
Monday – Saturday : 09.00-17.00

| Lombok Jl.Catur Warta

No.10A  Nusa Tenggara Barat 83126
Tel: 08175769223
Monday – Saturday : 09.00-17.00

| TAM

Jakarta
Mall Of Indonesia,  Mega Store GF 1A,  Boulevard Barat 14240 6-1 A9,
Gadding, Jakarta Utara Tel: 021-29364707
Monday – Sunday : 10.30-18.30

Bogor

Jamba Due Bogor, BEC Rook Warungu Jamba Blok R1 No. 1 Tel: 0251-8340653
Monday – Sunday : 10.00-18.00

| Surabaya Plaza Marina,
Lt.3 Blok C2-C3 Surabaya
Tel: 031-8470323
Monday – Sunday : 10.00-20.00| Semarang

Jl. Barak Raya No.47 D, Kel.
Semarang Tel: 024-76410154
Monday – Friday : 10.00-18.00,
Saturday : 10.00-16.00

European conformance (CE). The following information is applicable to phones that carry a CE mark. Contact point: Regulatory Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business Park, Basingstoke, RG24 8WQ, UK.

Hereby, Motorola Mobility LLC declares that the radio equipment with this declaration and bearing the CE mark is in compliance with Directive 2014/53/EU.

The full DoC can be found at www.motorola.com/red.
This phone, containing all Turkish characters, complies with the ETSI TS 123.038 V8.0.0 and ETSI TS 123.040 V8.1.0 technical specifications. It also complies with EEE regulations.

Restrictions of use. This phone should only be used indoor within the EU/EEA/UK when operating in the 5150 to5350 MHz (Wi-Fi) frequency band.

FCC and IC compliance. This phone complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this phone may not cause harmful interference, and (2) this phone must accept any interference received, including interference that might cause undesired operation. This phone complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this phone may not cause interference, and (2) this phone must accept any interference received, including interference that might cause undesired operation.

Exposure to RF energy & phone operation. Your phone contains a transmitter and receiver of RF energy. It is designed to comply with regulatory requirements concerning human RF exposure. For optimal phone performance, and to stay within the RF exposure guidelines:

• Hold your phone normally at your ear when talking on it.
• When using the phone next to your body (other than in your hand or against your head), maintain a distance of 5 mm from your body to be consistent with how the phone is tested for compliance with RF exposure requirements.
• If you use your phone with a non-Motorola accessory case or holder, make sure the accessory maintains the required separation distance and has no metallic parts.

Note: According to the World Health Organization, “many studies have been carried out over the last twenty years to evaluate the risks that phones present to health. Up to now, the negative impact on health of using phones has not been proven” (Leaflet No. 193). In accordance with French regulations, we are obliged to include the following recommendations regarding precautionary measures: you can limit your exposure to radio-frequency energy a) by using your phone in areas with good network coverage, or b) by using a hands free kit to keep your phone away from your head and body. In this latter case, pregnant women are advised to keep their phone away from their abdomen. It is also recommended that adolescents keep their phones away from the lower part of their abdomen.

Service life. This product has an expected service life of 5 (five) years as determined by the Turkish Ministry of Customs and Trade.

Ukraine radio compliance. Hereby, the manufacturer, Motorola Mobility LLC, declares that this radio equipment complies with Technical Regulation of radio equipment. The full text of declaration of conformity is available at www.motorola.com/red.

Unified product circulation mark. Compliance with the requirements of Technical Regulations: Smartphone meets the requirements of TR CU 020/2011 “electromagnetic compatibility of technical means.” TR EAEU 037/2016 “On Restrictions of the use of hazardous substances in electrical and radio electronic equipment”. Charger (AC adapter) meets the requirements of TR CU 004/2011 “on safety of low-voltage equipment.” TR CU 020/2011 “electromagnetic compatibility of technical means.” TR EAEU 037/2016 “On Restrictions of the use of hazardous substances in electrical and radio electronic equipment”. Mark of conformity:

Russian compliance. Smartphone for personal and business use, designed for voice calls, sending text messages, data transfer, with support for various connection profiles (Wi-Fi, Bluetooth, GSM, CDMA, etc.) and applications.

Made in China. Representative: LLC Lenovo EE/A, 143401, Moscow Region, Krasnogorsk, boulevard Stroiteley 4 bld 1, section A, 7 floor. Importer: The name of Importer can be found on package label/ sticker*.

Manufacturing date: see package label*, line Date (the date is indicated in a format year-month-date).

According to the standard GOST 2.601-2013 “Unified system of design documentation. Operational manual», article 5.1, clause 5.1.2, sticker/label is considered as type of operation manual. Life cycle of the product: 2 years.

MOTOROLA MOBILITY LLC GLOBAL LIMITED WARRANTY MOBILE PHONES

Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the original consumer purchaser (“you”) that the Mobile Phone or Moto Mod accompanying this warranty, and any in-box accessories which accompany it (the “Products”), will be free of substantial defects in material and workmanship for the period noted in the Addendum (see end of section), beginning from the date of original consumer purchase (“Warranty Period”) provided that the Products are used for normal consumer purpose.

This warranty only applies to the first purchaser, and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold to a second purchaser (e.g. either as used, refurbished, or otherwise). In the event of a dispute as to whether the phone has been resold, if the date the phone has been first activated precedes the date of purchase by the second purchaser, such phone shall be deemed to have been resold, and this warranty shall not apply.

Note for Moto Mods owners: This warranty covers only the Moto Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell Wireless Charging, Moto Turbo Power Pack, Moto 360 Camera, and Moto Smart Speaker with Amazon Alexa, and Polaroid Insta-Share Printer, Moto Gamepad, Moto Stereo Speaker, Moto Power Pack & TV Digital, Moto Style Shell, and Moto 5G Moto Mods. Third-party Moto Mods are not covered by this warranty, but may be covered by a separate warranty that accompanies them.

Repairs made by Motorola or its authorized agent under this Limited Warranty (“Warranty Service”) are covered for the balance of the original Warranty Period, or for the period noted in the Addendum, whichever is longer. This Limited Warranty covers only a purchase of new Products from Motorola or an authorized reseller or authorized distributor of Motorola Products which are accompanied in-box by this written Limited Warranty. This Limited Warranty is personal to you and not transferable. No retailer or other third party is authorized to make any representations on behalf of Motorola or to modify this Limited Warranty.

Additional warranty coverage for those Products that contain the Shatter Shield™ Display (not all products contain the Shatter Shield™ display, see printed manual for details). The Shatter Shield™ display consists of the internal display panel and embedded lens, which are warranted against shattering and cracking for four (4) years from the original date of consumer purchase. Certain phones may include a protective lens, screen protectors, or other similar external layers, which are not covered by this additional warranty. All other limitations and exclusions contained in this Limited Warranty (see “What is not covered” section), including scratches and other cosmetic damage, intentional damage or abuse, and normal wear and tear, apply to the components of the Shatter Shield™ display.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES  ONVEYED BY SUCH CONSU MER PROTECTION LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

What will we do if you make a claim under this Limited Warranty?

If you make a valid claim under this Limited Warranty, Motorola, or its Authorized Service Provider will, at their discretion, either (1) repair the Product using new, used, or reconditioned replacement parts; or (2) replace the Product with a new or ‘like new’ reconditioned Product that is the same or similar to the warranted Product; or (3) refund the purchase price. Repaired or replaced products will be returned to you in their original factory configuration, plus any applicable software updates, which may affect use and/or compatibility with third party applications (for which Motorola shall have no liability). Any refunded or replaced Product shall become the property of Motorola. To obtain service under this Limited Warranty, the claim should be made in the country where the Product was intended for sale; otherwise repair services are limited to the options available in the country where the service is requested.

What is not covered?

This Limited Warranty does not cover the following unless they occurred because of a defect in materials or workmanship:

• Normal wear and tear due to the normal aging of the Product, including parts that are expected to deteriorate over time, such as batteries, lens liners, or protective coatings.
• Cosmetic damage, including scratches, dents, and cracks to the Products.
• Damage caused by the use of non-Motorola branded or approved products, accessories or software.
• Damage caused beyond the reasonable control of Motorola, including damage caused by (i) accident, abuse, misuse; (ii) operating a Product outside its permitted or intended uses as defined in the Products’ User Manual, Quick Start Guide, Online Tutorials, and other documentation provided to you, including use of the Products for commercial purposes; (iii) improper care and handling (e.g. subjecting the Product to temperatures above the temperature for which the Product is approved), abuse or neglect (e.g. broken or bent connectors, ports, or SIM/SD card slots); impact damage (e.g. dropping the Product); (iv) contact with liquids, water, rain, extreme humidity, unusually heavy perspiration, vapor or other moisture; sand, food, dirt or other similar substances (except for Products sold as resistant to such substances), but then only to the extent the damage was not caused by incorrectly securing the phone’s protective elements (e.g. failing to properly close a seal), or such protective elements are damaged or missing (e.g. a cracked back cover), or subjecting a Product to conditions beyond its stated specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh water); or (v) flood, fire, earthquake, tornado or other acts of God not within Motorola’s reasonable control.
• Unauthorized service. Defects or damage resulting from someone other than Motorola or a Motorola authorized service center servicing, testing, adjusting, installing, maintaining, altering, or tampering with the Products.
• Products that have been modified in any manner without the written permission of Motorola, including Products (i) with serial numbers or other manufacturer codes that have been removed, altered or obliterated; (ii) with mismatched or duplicated serial numbers; (iii) with broken seals or other evidence of tampering; or (iv) which have been modified to alter functionality or capability, or show evidence of attempts to modify them.
  • WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE: ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY. IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION,  ODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING  OWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE  NTENDED  ETHOD OF USE OF THE PRODUCT.
• Defects, damages, or the failure of the Product due to any third party communication service or network you subscribe to or use with the Product.
• Software, either embedded in, downloaded to, or accompanied with the Products.
  • TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.
  • TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY.
  • SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION.

My Product needs service, what should I do

Locate your valid proof of purchase, showing the date of purchase, you will need it to obtain warranty coverage.

1. Before attempting to diagnose or repair any Product, please backup all software, applications, and other data, including contacts, photos, music, games, which will be erased during the repair process and cannot be reinstalled by Motorola and Motorola shall have no liability therefore.
2. Review the online Motorola customer support website at www.motorola.com for troubleshooting information.
3. If the Product is still not functioning properly after you have followed troubleshooting instructions suggested on this website, please contact Motorola using the contact details provided on the customer support page of www.motorola.com.
4. If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads. Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes outlined above, and any repair instructions provided by Motorola.
5. If the software update does not fix the problem, you will receive instructions on how and where to ship the Product for evaluation. You must supply:
   • proof of purchase;
   • a written description of the problem;
   • the name of your mobile network service provider, if applicable; and
   • your home and email address and telephone number. Motorola reserves the right to charge you for the cost of shipping the Product to and from the authorized service center.
6. If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of residence), Motorola will inform you of the availability, price, and other conditions applicable to such out-of-warranty repair of the Product.

Addendum: Warranty periods by country

Country/Region| Warranty Period (Months) Phone & Moto Mod/Charger/ **Earphone/Non-Removable Battery/Removable Battery**
---|---

Guarantee policy (Mexico only)

This Guarantee Policy represents the only guarantee that applies to personal communication Products and Accessories of the Motorola Trademark that are purchased in Mexico.

Items covered by this Guarantee

It protects the manufacturing defects and hidden defects of the “Products” and “Accessories” (such as batteries, antennas, chargers, wired headphones and wireless phones) of the Motorola trademark, described in the space that for such purpose is established on the back of this Guarantee Policy, which covers all of the parts, components, accessories and labor of Motorola Products, as well as the transportation costs that derive from fulfilling this policy, within its service network.

The Motorola “Products” that this guarantee protects may be: (a) cellular phones, (b) smart phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless phones.

Motorola, free of charge for you, shall have the option to repair or  replace the “Products”, “Accessories” and components that present problems and are covered by the Guarantee. Motorola Commercial, S.A. de C.V. shall use used, equally functioning, refurbished, repaired or second hand parts or spare parts to repair the “Product.” Software updates shall not be provided.

Duration of the Guarantee
The duration of the guarantee shall be one year starting from the purchase date of the new “Product “or “Accessory” at an authorized establishment.

Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product” or “Accessory” was purchased must be sent to the address of the Person Responsible for the “Products” and “Accessories” in Mexico:

• Motorola Commercial S.A. de C.V.
• Paseo de los Tamarinds No. 100, Piso 1, Officinal 101
• Col. Bosque’s de lass Lomas
• México, Ciudad de México, C.P. 05120
• Numerous Telefonica: 01 800 021 0000

or to the address of the authorized service center (which you can consult free of charge by calling 01 800 021 0000) and presenting the “Product” or “Accessory” with its parts and components.

To exercise this guarantee, you must present the “Product” or “Accessory” and this Guarantee Policy duly sealed by the establishment where it was purchased. In the event that this policy was not established on the date in which the “Product” or “Accessory” was purchased, you must present the receipt from this purchase.

Limitations or exceptions of this Guarantee

The guarantee shall not be valid:

• When the “Product” or “Accessory” has been used in conditions different than normal conditions.
• When the “Product” or “Accessory” has not been operated in accordance with the accompanying usage instructions.
• When the “Product” or “Accessory” has been changed or repaired by people who are not authorized by the national manufacturer, importer or respective responsible retailer

Motorola shall notify the consumer if the service request is covered by this guarantee policy; in the event that it is not covered, Motorola shall inform the consumer of the availability, prices and other conditions that apply to repairing the “Product”.

Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or “Accessory” purchased. For more information about the “Product” that needs repairs that are not covered by this guarantee, please call 01 800 021 0000.

Product model:
Product purchase date
Seal of authorized distributor or establishment where Product was purchased:

Note: In other countries, consult the local guarantee laws and regulations and your local Motorola office.

Commission de Regulation de Communications (CRC).
To find the CRC approval letter for the phone, visit
http://www.siust.gov.co/siic/publico/terminal-homologada.

This phone works with 4G LTE technology and is enabled to operate on the band 4 – AWS and band 7 – 2,600 MH, for more information visit www.motorola.com/support.

Hearing Aid Compatibility (HAC). Go to
www.motorola.com/hacphones or see ‘Hearing aids’ in the user guide to learn more.

Compatible energy efficient power supplies.
Motorola products are designed to work with a range of compatible power supplies. You
can find a list on the product-specific EU Declaration of Conformity (DoC) at www.motorola.com/RED. To find energy efficiency information for your power supply, go to www.motorola.com/eu- erp.

Service & Repairs. If you have questions or need assistance, we’re here to help. Go to www.motorola.com/support, where you can select from a number of customer care options.

Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners.2020 Motorola Mobility LLC. All rights reserved.

Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com

 To view the SAR and/or PD values for your phone, visit www.motorola.com/sar.

This product meets the applicable national or international RF exposure guidance (SAR guideline) when used normally against your head or, when worn or carried, at a distance of 5 mm from the body. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. The SAR guideline includes a considerable safety margin designed to assure the safety of all persons, regardless of age and health.

To view additional information, visit www.motorola.com/rfhealth.

FCC Statements

The following statement applies to all products that bear the FCC logo and/or FCC ID on the product label.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules See 47 CFR Sec 15 105(h) These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful Interference to radio communications. I low ever, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that.

Harmful Interference to radio or a television reception, which is can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions.

1.  This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications to this device by the user could void the user’s authority to operate the equipment. See 47 CFR Sec. 15.21.

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