GDOME Mobile Pro Water Housing for Phones and Action Cameras User Manual
- June 5, 2024
- GDOME
Table of Contents
GDOME Mobile Pro Water Housing for Phones and Action Cameras
Congratulations and thank you for purchasing your Mobile Pro water housing. The Mobile Pro allows you a whole new world of possibilities with underwater photography and videography using your Smartphone or Action Camera.Please read the following insructions before using your Mobile Pro water housing for the first time. For more tips and tricks please visit our Website or Youtube channel.
MOBILE PRO WATER HOUSING
Introduction
START UP GUIDE
We individually test every single unit before packaging, however, before your first use of your Mobile pro, please conduct a water test without any device inside. You can perform this test in any body of water that allows you to completely submerge the water housing. Make sure the back door and front o-ring is completely sealed, clean and do not show any signs of damage. A visual inspection should be done before each use. The seal on the back door as seen in fig 1. should show no signs of wear and tear.
When setting up your foam insert, place it on a flat surface and line up your devices camera with the pre-cut hole. Trace the devices shape onto the foam to create a stencil. With a very sharp knife, cut out the shape of your device. Ensure that there are no spaces between the foam and your device. For a snug fit, cut the shape a little smaller than the device. A demonstration of this can be viewed on this video.
Quick Start Guide
Insert the foam and your devive into the housing and close the back door.
There should be no obstructions when closing the door. Hand tighten the thumb
screws aound the housing to secure the backdoor in place. You can press down
on the mem-brane to make sure that no air escapes and that the housing is
sealed.
Attach the safety leash only where indicated in the image below. After
Attaching your safetly leash and securing it to yor wrist, it is now safe to
go into the water.
Do a final test by submerging your housing for 15 – 20 seconds, lift your housing out of the water and inspect it for any water inside the housing. Water can enter the hou-sing either through the front port or back door. Check both sides.
START UP TIPS
*Assisted touch iPhone**
In order to best utilize your Mobile Pro it is imperative that you familiarise
yourself with the Assistive Touch features on your iPhone. We recommend using
Tap to Wake or Raise to Wake in order to wake up your iPhone in your Mobile
PRO. Please follow this link to learn more.
*Capacitive Touch iPhone**
iPhone makes use of a capacitive touch screen and will not function the same
un-derwater the same way it functions above. You can use our Bubble Technique
(see below) to reduce the chance of misfires. Below are best practice tips for
iPhone:
- Set the phones ‘Auto-Lock’ to never.
- Settings > Display & Brightness > Auto Lock
- Turn ‘Airplane Mode’ on.
- Keep the camera app open before you submerge
- Select your preferred capture method first (ie: photo or video etc.)
Bubble Technique
With the backdoor slightly open, pinch the rear membrane and pull back. The
unit should suck in air. if it does not, open the door a little bit more. Once
air has been sucked in, close the rear door and you will see the membrane has
bulged. for a de-monstration, view this video,
Safety and Maintenance
SAFETY
- Do not exceed depths of 5m/16ft.
- Always use your Mobile PRO with a lanyard or the provided safety leash.
- Never store your Mobile PRO in direct sunlight or environments exceeding temperatures of 30c/86f.
- Do not store your phone inside the Mobile PRO in direct sunlight.
- The included safety leash is intended only for calm water use.
- The ‘GDOME Coiled Heavy Duty Safety Leash’ (sold separately) should be used in the surf or any turbulent water.
- Contains small parts which may be a choking hazard.
- Not suitable for children under 3 years of age
WARNING: Practice extreme caution when diving into water, swimming in surf or other dynamic outdoor pursuits. Only use this product in settings that are within yours or other’s capabilities. Serious injuries or drowning could occur if you are not a competent swimmer for the prevailing conditions.
Maintenance
- After each use, remove your device before again closing the Mobile PRO and rinsing it thoroughly in fresh water.
- Dry your Mobile PRO before storing.
- Store in a cool, dry area.
- Use the provided grease periodically on the rear door and lens port O-Rings to reduce friction and increase operating life. Only a small amount of grease should be applied each time.
- Do not let any sunscreen come into contact with the rear membrane. Wipe off and rinse any sunscreen from the Mobile PRO as soon as possible if contact is unavoidable.
- If traveling by air, remove any dome port attachments while traveling.
- Keep all sharp objects away from the Mobile PRO that could damage the rear membrane.
Warranty
Limit of liability
In the event of a product warranty claim, GDOME is only liable up to the value
originally paid for the product. Losses of associated equipment, income or any
other financial costs are not covered under this war-ranty, under any
circumstances.
Warranty – 1 year product warranty
We make every effort to ensure that our products are made from the highest
quality materials and workmanship. Should you not be completely satisfied with
one of our products, we encourage you to contact us so that we can promptly
resolve any problem you may be experiencing. Our company representatives will
deal with your issue quickly and decisively. As many GDOME products are often
used in extreme and volatile environments, we are unable to cover for loss or
damage of equipment, personal injury or financial loss. To reduce the risk of
these losses occurring, we strongly recommend you read the relevant product
instructions carefully and test the product before use.
What does the warranty cover?
This warranty covers any defects in materials or workmanship, with exceptions
stated below
What is not covered?
The warranty does not cover damage as the result of normal wear and tear.
Determination of what constitutes normal wear and tear will be at the
discretion of GDOME. The warranty guarantee only applies to the original
purchaser of the product when purchased from GDOME direct or through one of
our authorized dealers. Therefore, we may ask for proof of purchase. This
warranty does not cover for any loss of associated equipment such as cameras,
lenses or other associated equipment not sold by GDOME.
Loss of income, reputation or other financial expenses, such as personal
injury are also not covered by this warranty. Shipping costs for returned
products are the responsibility of the customer.
How long does the coverage last?
This warranty runs for 1 year from the date your product is received.
What will GDOME do?
GDOME will repair any defect that proves defective in materials and
workmanship. If repairing is not possible, GDOME will replace the product, or,
offer a store credit for the original purchase price, whichever is agreed to
by the customer and GDOME / Retailer store.
How to get service?
Email sales@getgdome.com and we will advise where
to send your product. Alternatively, you may call: South Africa: + 27 21 001
8852
Returns policy – GDOME online customers only: GDome offers a 14 day return
policy for new items purchased directly through our online store or at our
physical store. GDome will only provide exchanges or store credit for change
of mind or incor-rectly ordered products. GDome will not refund any shipping
and credit card costs. Please see our full return policy here. The customer is
responsible for shipping cost of the returned items. A restocking charge may
be applied in some countries.
If the reason for your return is not because of a GDome error, any shipping
costs and handling fees, incurred by GDome may be deducted from your refund.
Please note: if you return an item and did not originally pay shipping costs,
the shipping cost incurred by GDome will be deducted from your refund.Please
see our full return policy here.
How state law applies:
This warranty gives you specific legal rights, and you may have other rights
which vary according to the state or country in which you are located.
Legals
Please practice extreme caution when diving into deep water. Only use this
product in settings that are within yours or other’s capabilities. Serious
injuries or drowning could occur if you or others are not competent for the
prevailing conditions.
ACTION DISTRIBUTION SOUTH AFRICA (PTY) LTD
Registration Number: 2015/401404/07