HME HS7000 HDX All-In-One Headset User Manual
- June 5, 2024
- HME
Table of Contents
Pairing Your NEXEO | HDX™ All-in-One Headset
The NEXEO | HDX Platform changes the way you interact with your crew, the
headset, and your customers. More than just a headset, the NEXEO | HDX
Platform enables group conversation, provides an interactive Base Station
display, and delivers the latest generation of HDX audio.
How to Pair Your All-in-One Headset with the NEXEO Base Station
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Ensure you have a fully charged battery in your headset before starting the pairing process.
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Turn on your headset by pressing the blue button.
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Locate the Pairing Area on your All-in-One headset between the volume up and down buttons in the center of the touch panel.
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The Pairing Ring on your Base Station is located in the bottom right corner.
Note: When idle, the sensor ring illuminates with a solid blue ring. -
Bring the headset Pairing Area to the Pairing Ring.
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The solid blue ring turns into a swirling green ring, indicating that pairing is in process.
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Pairing is completed and successful when the swirling green ring turns solid green.
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Once the headset is paired, ensure you hold the headset by the outer edge to avoid unintentionally tapping the interface.
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If pairing fails, the ring will turn red.
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Try again by holding the headset Pairing Area steadily, centered, and flush against the Pairing Ring.
Note: Headset movement and distance may cause pairing errors.
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The Base Station will alert you if the battery is running low.
Selecting Your Position
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Once your headset is paired, the Select Your Position screen displays.
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Select the position your manager has assigned to you.
1. DRIVE-THRU 1 allows you to hear Drive-Thru communication for Lane 1.
2. DRIVE-THRU 2 allows you to hear Drive-Thru communication for Lane 2.
3. CREW allows communication with everyone in the Crew Group and team members in the Drive-Thru Group.
Note: Crew positions will NOT hear drive-thru orders. If your duties, such as kitchen or beverage station require you to hear the customer in the drive-thru, you must select a Drive-Thru communications group. -
FRONT COUNTER only communicates with and hears reminders and alerts for the Front Counter Group.
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Tap the Next button.
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The Success Pairing confirmation will display.
Note: If you select the Crew and Front Counter positions, the Success confirmation will immediately display, and your headset will be ready to use.
Auto Hands-Free Mode
When selecting the Drive-Thru 1 or Drive Thru 2 position, you may select Auto Hands-Free mode. Auto Hands-Free mode allows the order-taker freedom from pressing the lane button when a car arrives at the menu.
- Tap the checkbox to enable AUTO HANDS-FREE mode.
- When a car arrives at the menu, the headset automatically activates the lane button (1 and 2 on the headset interface).
- Once the customer completes their order and drives away from the Menu, the headset automatically disconnects the lane button until the next car arrives.
Note: Only one headset per lane and a maximum of two headsets per store can operate in Auto Hands-Free mode, one headset for Lane 1 and another headset for Lane 2.
Additional Base Station Information
- In the bottom left corner, the Paired Headset icon and the remaining battery percentage will display.
- The Version of the headset and Serial Number will also display.
- For more information about any option on the screen, tap the Information ****button.
For help, call 800.848.4468 (options 1,2, and 3) or email:
[email protected]
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registered trademarks of HM Electronics, Inc. All rights reserved. 3.17.22