HME NEXEO HDX Crew Communication Platform User Guide
- June 13, 2024
- HME
Table of Contents
HOSPITALITY & SPECIALTY
COMMUNICATIONS
NEXEO | HDX™
Crew Communication Platform
Quick Start Guide
THE BASE STATION AT A GLANCE
INTRODUCTION
Congratulations on your investment! You are now equipped with the best
wireless headset system available for your business needs. The interactive
HOME screen provides you with a complete overview of your system at a glance.
Innovative smart features enhance ease of use while color-coded indicators
provide a quick visual status of a feature or component.
A green indicator means that the feature/component is online, active, and
functional. In this example, the Speaker/Microphone is connected and
functioning properly.
A red indicator means that the feature/component is offline, inactive, or
requires attention. In this example, there are no headsets detected. Turn on a
headset and pair one for this indicator to turn green.
A yellow indicator is a transitional state. In this example, the transceiver
is scanning for available channels. Once an available channel is found, it
turns green (this can take a few minutes).
A gray indicator means that no AC70 Smart Battery Charger is detected.
Position the AC70 within 10 feet (3 m) of the base station for this indicator
to turn green. Note: the AC70 can function independently (it does not require
a base station connection to function).
HM ELECTRONICS, INC.
2848 Whiptail Loop, Carlsbad, CA 92010 USA
Phone: 1-800-848-4468 | Fax:
858-552-0172
Website: www.hme.com | Email:
[email protected]
HME# PUB-00075
Rev: H 8/14/23
HOME SCREEN OVERVIEW
MESSAGE CENTER OVERVIEW
The Message Center allows you to select a “Message Type” from a library of
prerecorded messages and configure schedules for the message. You can also
customize, record, or import your own audio files.
Note: The Message Center requires a four-digit PIN to access. The Store
Manager receives this after installation. Record here:
HEADSET OVERVIEW
Headset Keypad Reference Table
| Icon | Label | Status LED | Boom LED | Status/Description |
|---|---|---|---|---|
| 1 | Lane 1 | Green | Green | Tap to talk to lane 1. The Status LED flashes green |
while the Boom LED turns on solid green. Tap again to stop. The Status LED
turns solid; the Boom LED turns off.
2| Lane 2| Red | Red | Tap to talk to lane 2. The Status LED flashes red while
the Boom LED turns on solid red.
Tap again to stop. The Status LED turns solid; the Boom LED turns off.
| Volume
Up| | | Tap to increase volume (the headset beeps become louder as
confirmation). Press and hold to maximize volume to loudest.
| Volume
Down| | | Tap to decrease volume (the headset beeps become quieter as
confirmation). Press and hold to minimize volume to quietest.
| Group| | | Tap for group chat. Both Status and Boom LEDs flash quickly,
alternating red & green.
Tap again to stop. The Status LED changes to a solid yellow in listening only
mode.
| Action| | | If the headset is set to answer phone calls. Tap once to answer,
tap again to end call.
Press the 1 or 2 key twice to put the phone call on hold and talk to a
respective lane.
Press 1 or 2 once followed by the Action key to return to call. Press again to
end call.
Notes: Both the Status and Boom LEDs flash slowly with alternating colors
when the headset needs to be paired.
A flashing yellow Status LED indicates a low battery. The low battery Status
LED is also accompanied by audio prompts.
Push-to-Talk mode: Press and hold any audio key (L1, L2 or Group Chat) to use
in this mode (there is an audible single-tone confirmation).
Release to cease communication and exit this mode (there is an audible two-
tone confirmation).
Voice commands can be used instead of tapping the keypad but must first
be enabled on the Base Station. To use voice commands, begin by saying “Ok
NEXEO,” then, once the Boom LED illuminates white, continue with a voice
command, see table.
Note : Voice commands are not available with NEXEO | Core. To enable,
please upgrade, go to HELP>SYSTEM TIERS or call us.
Headset Voice Command Reference Table
| To: | Say: |
|---|
Listen only to Lane 1
Listen and Talk to Lane 1| Ok NEXEO, Lane 1
Ok NEXEO, talk to Lane 1 (or if in Lane 2: Ok NEXEO, change lane)
Listen only to Lane 2
Listen and Talk to Lane 2| Ok NEXEO, Lane 2
Ok NEXEO, talk to Lane 2 (or if in Lane 1: Ok NEXEO, change lane)
Adjust Volume| Ok NEXEO, volume up, or Ok NEXEO, volume down. Or use “Ok
NEXEO, volume #” (valid # range = 1 – 15, 0 is mute, 1 is the quietest, 15 is
the loudest)
Initiate person-to-person call| Ok NEXEO, call [name of person], E.g., Ok
NEXEO, call Jane
Call a designated position/group| Ok NEXEO, call [name of position/group],
E.g., Ok NEXEO, call Front Counter
- Names must be listed in the Crew Profile directory, and position/groups must exist as a designated position in the Select Your Position dialog. The personal names used can be first names, last names, or full names (as listed in the Crew Profile directory).
For person-to-person or call position/group voice commands, you must use the button on the headset to end and exit this state to return to your previous status.
Pairing your Headset:
-
With a charged BAT70 battery installed, press the blue power button to turn on the headset. The headset LEDs turn on and flash slowly, alternating between green and red.
-
Hold the keypad side of the headset against the blue headset pairing ring on the base station. Pairing begins automatically once the headset is sensed. The blue pairing ring
turns a swirling green to indicate it is pairing.
Note: If pairing fails
(indicated by a red swirling ring), try again.
Hold the headset flush against the headset pairing ring (movement/distance from the pairing ring can cause pairing errors). -
When the headset pairing ring turns solid green, pairing is successful. The headset status LED also turns solid green.
-
Select your name from the crew profile or skip and continue as a guest. When the Select Your Position screen appears (see Fig. 4.2), tap on a tile to select your position. For the DRIVE-THRU position, you also have the option of Auto Hands-Free mode.
When the “Auto Hands-Free” box
is checked, you are automatically connected with customers when they arrive at
the order point and then automatically disconnected when they leave. This
feature is only available for one headset per drive-thru lane. The headset
remains in this mode until the headset is taken out of use or powered off.
When the “Allow headset to receive telephone calls” box is checked, your headset can answer phone calls using the (Action) key. Only one headset can be designated to receive phone calls, and your system must have a TI7000 installed to use this feature. -
Select Next, and this Success prompt appears. Tap OK to begin using your headset.
AC70 SMART BATTERY CHARGER OVERVIEW
Using the AC70 Smart Battery Charger:
-
Install the AC70 close to the base station (<10 ft (3 m)) and connect it to a power outlet. again
Note: The AC70 will still charge batteries outside of this range but without base station feedback. -
Insert a BAT70 battery into the charging port to begin charging (new batteries must be charged).
The Status LEDs on the AC70 indicate charge status (see AC70 LED Reference Table).
Note: When within range, battery status is also provided via the base station HOME screen. Tap on the HOME screen to view status.
AC70 LED Reference Table
| LED | Color | Status/Description |
|---|---|---|
| Green | Flashing green = Charging |
Solid green = Fully charged
| Red| Flashing red = Incompatible battery
| Red/Yellow| Flashing red & yellow = Fault condition
Visit the HME Training Portal by scanning this QR Code to the left or going
to: https://www.hme.com/training
This guide, regulatory and compliance information, and much more can also be
found under NEXEO | HDX by scanning the QR code below or going to:
https://www.hme.com/qsr/drive-thru-user-manuals/
© 2023 HM Electronics, Inc. All rights reserved.
The HME logo and product names are trademarks or registered trademarks of HM
Electronics, Inc.