Symetrix ARC-PSE Power Supply for ARC User Guide
- June 5, 2024
- Symetrix
Table of Contents
Symetrix ARC-PSE Power Supply for ARC
Important Safety Instructions
- Read these instructions.
- Keep these instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
- Clean only with a dry cloth.
- Do not block any ventilation openings. Install only in accordance with the manufacturer’s instructions.
- Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- This apparatus shall be connected to a main socket outlet with a protective earthing connection. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
- Ensure proper ESD control and grounding when handling exposed I/O terminals.
- Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- Only use attachments/accessories specified by the manufacturer.
- Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
- Unplug this apparatus during lightning storms or when unused for long periods of time.
- Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
CAUTION
SEE OWNERS MANUAL.
No user serviceable parts inside. Refer servicing to qualified service personnel.
- The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).
- CAUTION: To prevent electric shock, do not use the polarized plug supplied with the device with any extension cord, receptacle, or other outlet unless the prongs can be fully inserted.
- Power Source: This Symetrix hardware uses a universal input supply that automatically adjusts to the applied voltage. Ensure that your AC mains voltage is somewhere between 100-240 VAC, 50-60 Hz. Use only the power cord and connector specified for the product and your operating locale. A protective ground connection, by way of the grounding conductor in the power cord, is essential for safe operation. The appliance inlet and coupler shall remain readily operable once the apparatus has been installed.
- User Serviceable Parts: There are no user serviceable parts inside this Symetrix product. In case of failure, customers inside the U.S. should refer all servicing to the Symetrix factory. Customers outside the U.S. should refer all servicing to an authorized Symetrix distributor. Distributor contact information is available online at: http://www.symetrix.co.
The RJ45 connectors labeled “ARC” are only for use with the ARC series of
remotes.
DO NOT plug the ARC connectors on Symetrix products into any RJ45 connector
labeled “DANTE” or “ETHERNET”.
The “ARC” RJ45 connectors on Symetrix products can carry anywhere from 6 to 24
VDC which can damage Dante and Ethernet circuitry.
ARC Pinout
The RJ45 jack distributes power and RS-485 data to one or more ARC devices.
Uses standard straight-through UTP CAT5/6 cabling.
Warning! Refer to the RJ45 Warning for compatibility information.
The Symetrix ARC-PSe provides serial control and power distribution over
standard CAT5/6 cable for systems with more than 4 ARCs, or when any number of
ARCs are located long distances from an Integrator Series, Jupiter or Symetrix
DSP unit.
ARC PORT PINOUT 
**ARC Distance Table
**
The following table provides at-a-glance cable length limitations based on DC power (the table is not relevant if only RS-485 is distributed) and assumes 24 gauge CAT5 cabling. The lengths for multiple ARCs on a single chain assume equal distance for each cable segment between ARCs. The table is intended for quick reference only. For more detailed configuration scenarios, refer to the ARC Power Calculator available from the support section of the Symetrix website.
CABLE SEGMENT LENGTH LIMITATIONS FOR ARC POWER OVER CAT-5/6 CABLE
| ARC TYPE
Number of ARC’s on chain| ARC-3| ARC-2e| ARC-K1e| ARC-SW4e
1| 3000’| 3000’| 3250’| 3250’
2| 1100’| 1200’| 3000’| 3000’
3| 550’| 700’| 1250’| 1250’
4| 300’| 350’| 750’| 750’
Special note: for multiple ARCs on single chain, the listed value is assumed to be the cable length between each device. For example, a value of 600’ means 600’ between the DSP unit and the first ARC, 600’ between the first and second ARCs, etc. The total cable length will be the listed segment length multiplied by the number of ARCs on the chain.
MAXIMUM NUMBER OF ARC EXPANSIONS UNITS POSSIBLE PER MODULAR ARC BASE
UNIT
MODULAR ARC BASE UNIT| ARC-EX4e
ARC-K1e| 4
ARC-SW4e| 3
What Ships in the Box
- An ARC-PSe hardware device.
- One part number 12-0002-A switching power supply which provides 24 VDC @ 1.0 amperes. NOTE: This power supply will accept a 100-240 VAC input.
- A North American (NEMA) and Euro IEC power cable. You may need to substitute a cable appropriate for your locale.
- This Quick Start Guide.
What You Need to Provide
- A Windows PC with 1 GHz or higher processor and:
- Windows 10® or higher.
- 410 MB free storage space.
- 1024×768 graphics capability.
- 16-bit or higher colors.
- Internet connection.
- 1 GB or more of RAM as required by your operating system.
- CAT5/6 cables to connect any ARC(s) to the ARC-PSe.
The Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of this Symetrix Limited Warranty. Buyers should not use Symetrix products until the terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product wil be free from defects in material and workmanship for five (5) years from the date the product is shipped from the Symetix factory. Symetrix’s obligations under this warranty wil be limited to repairing and replacing. or partially crediting original purchase price at Symetrix’s option, the part or parts of the product which prove defective in material or workmanship within the warranty period, provided that the Buyer gives Symetrix prompt notice of any defect or failure and satisfactory proof thereof. Symmetrix may, at ts option, require proof of the original date of purchase (copy of original authorized Symetribx Dealer’s or Distributor s invoice). Final determination of warranty coverage lies solely with Symetrix. This Symetrix product is designed and manufactured for use in professional audio systems and is not intended for other usage. With respect to products purchased by consumers for personal, family, or including ha Dessty disclaims all implied warranties, including, but not limited to, warranties of merchantability and flitness for a particular purpose. This limited warranty, with all terms, conditions and disclaimers set forth herein, shall extend to the original purchaser and anyone who purchases the product within the specified wamanty period from an authorized Symetrix Dealer or Distributor. This limited warranty gives the Buyer certain rights. The Buyer may have additional rights provided by applicable law
What is not Covered by this Warranty:
warranty does not apply to any non-Symetrbx branded hardware products or any
software even if packaged or sold with Symetribx Products. Symetrix does not
authorize any third party, including any dealer or sales representative, to
assume any liability or make any additional warrantes or representation
regarding this product information on behalf of Symetrix. This warranty also
does not apply to the following:
- Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
- Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
- Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer
- Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
- Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
- Cosmetic damage, including but not limited to, scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period
- Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products
- Damage caused by use with another product
- Product on which any serial number has been removed, altered or defaced.
- The product that isn’t sald by an authorized Symetrix Desler or Distributor.
Buyer Responsibilities:
Symetrix recommends the Buyer make backup copies of site files before having a
unit serviced. During service it is possible that the site file will be
erased. In such an event, Symetrix is not responsible for the loss or the time
it takes to reprogram the site file.
Legal Disclaimers and Exclusion of other
Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims any
IMPLIED warranties, including fitness for a particular purpose or
merchantability. Symetrix’s warranty obligation and Buyer’s remedies hereunder
are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with,
or resulting from the manufacture, sale, delivery, resale, repair, replacement
or use of any product will not exceed the retail price of the product or any
part thereof which gives rise to the claim. In no event will Symetrix be
liable for any incidental or consequential damages, including but not limited
to, damage for loss of revenue, cost of capital, claims of Buyers for service
interruptions or failure to supply, and costs and expenses incurred in
connection with labor, overhead, transportation, installation or removal of
products, substitute facilities or supply houses.
Servicing a Symetrix Product:
The remedies set forth herein shall be the Buyer’s sole and exclusive remedies
with respect to any defective product. No repair or replacement of any product
or part thereof will extend the applicable warranty period for the entire
product. The specific warranty for any repair will extend for a period of 90
days following the repair or the remainder of the warranty period for the
product, whichever is longer.
Residents of the United States may contact the Symetrix Technical Support
Department for a Return Authorization (RA) number and additional in-warranty
or out-of-warranty repair information.
If a Symetrix product requires repair services outside of the United States
please contact the local Symetrix dealer or distributor for instructions on
how to obtain service.
Products may be returned by Buyer only after a Return Authorization number
(RA) has been obtained from Symetrix. Buyer will prepay all freight charges to
return the product to the Symetrix factory. Symetrix reserves the right to
inspect any products which may be the subject of any warranty claim before
repair or replacement is carried out. Products repaired under warranty will be
returned freight prepaid via commercial carrier by Symetrix, to any location
within the continental United States. Outside the continental United States,
products will be returned to freight collection.
Getting Help
All Symetrix software includes a help module which acts as a complete User’s
Guide for both hardware and software.
If you have questions beyond the scope of this Quick Start Guide, contact our
Customer Support Group in the following ways:
- Tel: +1.425.778.7728 ext. 5 6:00 am to 5:00 pm PST Monday through Friday
- Web: https://www.symetrix.co
- Email: support@symetrix.co
- Forum: https://forum.symetrix.co
Declaration of Conformity
We, Symetrix Incorporated, 6408 216th St. SW, Mountlake Terrace, Washington,
USA, declare under our sole responsibility that the product:
ARC-PSe to which this declaration relates, is in conformity with the following
standards:
IEC 60065, EN 55103-1, EN 55103-2,
FCC Part 15, RoHS, UKCA, EAC
The technical construction file is maintained at:
Symetrix, Inc.
6408 216th St. SW Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European Community is:
World Marketing Associates P.O. Box 100 St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: February 07, 2013
Place of issue: Mountlake Terrace, Washington, USA
References
- Symetrix – Inspired AV Processing & Control Solutions
- Symetrix – Inspired AV Processing & Control Solutions