Symetrix xControl External Control Expander User Guide
- June 8, 2024
- Symetrix
Table of Contents
Symetrix xControl External Control Expander
What Ships in the Box
- xControl hardware device.
- A North American (NEMA) and Euro IEC power cable. You may need to substitute a cable appropriate for your locale.
- 15 Watt, 100-250 VAC input, 48 VDC output, PoE injector.
- 18 detachable 3.81 mm terminal block connectors.
- 3’ shielded CAT5e RJ45 cable.
- This Quick Start Guide.
What You Need to Provide
A Windows PC with 1 GHz or higher processor and:
- Windows 10® or higher.
- 410 MB free storage space.
- 1024×768 graphics capability.
- 16-bit or higher colors.
- Internet connection.
- 1 GB or more of RAM as required by your operating system.
- Network (Ethernet) interface.
- CAT5/6 cable or an existing Ethernet network.
- Rack mount and surface mount kits sold separately
Getting Help
Composer, the Windows software that configures xControl hardware, includes a
help file which acts as a complete User’s Guide for both hardware and
software. If you have questions beyond the scope of this Quick Start Guide,
contact our Customer Support Group in the following ways:
Important Safety Instructions
- Read these instructions.
- Keep these instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
- Clean only with dry cloth.
- Do not block any ventilation openings. Install only in accordance with the manufacturer’s instructions.
- Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- This apparatus shall be connected to a mains socket outlet with a protective earthing connection. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
- Ensure proper ESD control and grounding when handling exposed I/O terminals.
- Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- Only use attachments/accessories specified by the manufacturer.
- Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
- Unplug this apparatus during lightning storms or when unused for long periods of time.
- Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS No user-serviceable parts inside. Refer servicing to qualified service personnel.
- The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).
- CAUTION: To prevent electric shock, do not use the polarized plug supplied with the device with any extension cord, receptacle, or other outlet unless the prongs can be fully inserted.
- Power Source: This Symetrix hardware uses a universal input supply that automatically adjusts to the applied voltage. Ensure that your AC mains voltage is somewhere between 100-240 VAC, 50-60 Hz. Use only the power cord and connector specified for the product and your operating locale. A protective ground connection, by way of the grounding conductor in the power cord, is essential for safe operation. The appliance inlet and coupler shall remain readily operable once the apparatus has been installed.
- User Serviceable Parts: There are no user serviceable parts inside this Symetrix product. In case of failure, customers inside the U.S. should refer all servicing to the Symetrix factory. Customers outside the U.S. should refer all servicing to an authorized Symetrix distributor. Distributor contact information is available online at: http://www.symetrix.co.
WARNING
The RJ45 connectors labeled “ARC” are only for use with the ARC series of remotes. DO NOT plug the ARC connectors on Symetrix products into any RJ45 connector labeled “DANTE” or “ETHERNET”. The “ARC” RJ45 connectors on Symetrix products can carry anywhere from 6 to 24 VDC which can damage Dante and Ethernet circuitry.
Powering and Hookup to the Network
Configuring IP Parameters
Locating Hardware
Discovery of, and connection to, control hardware is done with the Locate Hardware dialog found under the Hardware menu or by clicking the Connection Status box in the bottom left corner of the xControl icon.
IP Configuration with Composer
The Locate Hardware dialog will scan the network and list available units with DHCP IP addresses. Select the control unit to assign a static IP address to and click the Properties button. To assign the xControl a static IP address, select “Use the following IP address” under Properties, and enter the appropriate IP Address, Subnet mask and Gateway. Click OK when finished. Next, back in the locate hardware dialog, ensure the control device is highlighted and click “Select Hardware Unit” to connect the selected xControl on the network to the xControl in the Composer Site File. Close the Locate Hardware dialog.
The Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of this
Symetrix Limited Warranty. Buyers should not use Symetrix products until the
terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for five (5) years from the date the product is
shipped from the Symetrix factory. Symetrix’s obligations under this warranty
will be limited to repairing, replacing, or partially crediting original
purchase price at Symetrix’s option, the part or parts of the product which
prove defective in material or workmanship within the warranty period,
provided that the Buyer gives Symetrix prompt notice of any defect or failure
and satisfactory proof thereof. Symetrix may, at its option, require proof of
the original date of purchase (copy of original authorized Symetrix Dealer’s
or Distributor’s invoice). Final determination of warranty coverage lies
solely with Symetrix. This Symetrix product is designed and manufactured for
use in professional audio systems and is not intended for other usage. With
respect to products purchased by consumers for personal, family, or household
use, Symetrix expressly disclaims all implied warranties, including, but not
limited to, warranties of merchantability and fitness for a particular
purpose. This limited warranty, with all terms, conditions and disclaimers set
forth herein, shall extend to the original purchaser and anyone who purchases
the product within the specified warranty period from an authorized Symetrix
Dealer or Distributor. This limited warranty gives the Buyer certain rights.
The Buyer may have additional rights provided by applicable law.
What is not Covered by this Warranty:
This warranty does not apply to any non-Symetrix branded hardware products or
any software even if packaged or sold with Symetrix Products. Symetrix does
not authorize any third party, including any dealer or sales representative,
to assume any liability or make any additional warranties or representation
regarding this product information on behalf of Symetrix. This warranty also
does not apply to the following:
- Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
- Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
- Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
- Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
- Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
- Cosmetic damage, including but not limited to, scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
- Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
- Damage caused by use with another product.
- Product on which any serial number has been removed, altered or defaced.
- Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
Buyer Responsibilities:
Symetrix recommends the Buyer make backup copies of site files before having a
unit serviced. During service it is possible that the site file will be
erased. In such an event, Symetrix is not responsible for the loss or the time
it takes to reprogram the site file.
Legal Disclaimers and Exclusion of other Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims any
IMPLIED warranties, including fitness for a particular purpose or
merchantability. Symetrix’s warranty obligation and Buyer’s remedies hereunder
are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with, or
resulting from the manufacture, sale, delivery, resale, repair, replacement or
use of any product will not exceed the retail price of the product or any part
thereof which gives rise to the claim. In no event will Symetrix be liable for
any incidental or consequential damages, including but not limited to, damage
for loss of revenue, cost of capital, claims of Buyers for service
interruptions or failure to supply, and costs and expenses incurred in
connection with labor, overhead, transportation, installation or removal of
products, substitute facilities or supply houses.
Servicing a Symetrix Product:
The remedies set forth herein shall be the Buyer’s sole and exclusive remedies
with respect to any defective product. No repair or replacement of any product
or part thereof will extend the applicable warranty period for the entire
product. The specific warranty for any repair will extend for a period of 90
days following the repair or the remainder of the warranty period for the
product, whichever is longer. Residents of the United States may contact the
Symetrix Technical Support Department for a Return Authorization (RA) number
and additional in-warranty or out-of-warranty repair information. If a
Symetrix product requires repair services outside of the United States please
contact the local Symetrix dealer or distributor for instructions on how to
obtain service. Products may be returned by Buyer only after a Return
Authorization number (RA) has been obtained from Symetrix. Buyer will prepay
all freight charges to return the product to the Symetrix factory. Symetrix
reserves the right to inspect any products which may be the subject of any
warranty claim before repair or replacement is carried out. Products repaired
under warranty will be returned freight prepaid via commercial carrier by
Symetrix, to any location within the continental United States. Outside the
continental United States, products will be returned freight collect.
Declaration of Conformity
We, Symetrix Incorporated, 6408 216th St. SW, Mountlake Terrace, Washington,
USA, declare under our sole responsibility that the product:
control
to which this declaration relates, is in conformity with the following
standards: IEC 60065, EN 55103-1, EN 55103-2, FCC Part 15, RoHS, UKCA, EAC The
technical construction file is maintained at: Symetrix, Inc. 6408 216th St. SW
Mountlake Terrace, WA, 98043 USA The authorized representative located within
the European Community is:
World Marketing Associates
P.O. Box 100 St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: April 15, 2013
Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:
Mark Graham, CEO, Symetrix Incorporated.
FCC STATEMENT
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules.
Tel: +1.425.778.7728 ext. 5
6:00 am to 5:00 pm PST
Monday through Friday
Web: https://www.symetrix.co
Email: support@symetrix.co
Forum: https://forum.symetrix.co
References
- Symetrix – Inspired AV Processing & Control Solutions
- Symetrix – Inspired AV Processing & Control Solutions