Symetrix ARC-2e Modular Wall-Panel Remote Control User Guide

Symetrix ARC-2e Modular Wall-Panel Remote Control User Guide

What Ships in the Box

• An ARC-2e hardware device.
• This Quick Start Guide

What You Need to Provide

• A Windows® PC with 1 GHz or higher Pentium® and:
• Windows 7® or higher.
• 250 MB free storage space.
• 1024×768 graphics capability.
• 16-bit or higher colors.
• Internet connection.
• 512 MB or more of RAM as required by your operating system.
• CAT5/6 cables to connect any ARC to any device with an RJ45 ARC port.

Getting Help

All Symetrix software, the Windows applications that control all Symetrix hardware, include a help module which acts as a complete User’s Guide for both hardware (including the Menu ARC) and software.

If you have questions beyond the scope of the help module, contact our Customer Support Group in the following ways:

Tel: +1.425.778.7728 ext. 5 6:00 am to 5:00 pm PST Monday through Friday
Web: https://www.symetrix.co
Email: support@symetrix.co
Forum: https://forum.symetrix.co

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install only in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. This apparatus shall be connected to a mains socket outlet with a protective earthing connection. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Ensure proper ESD control and grounding when handling exposed I/O terminals.
11. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
12. Only use attachments/accessories specified by the manufacturer.
13. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
14. Unplug this apparatus during lightning storms or when unused for long periods of time.
15. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

CAUTION

RISK OF ELECTRIC SHOCK
DO NOT OPEN

WARNING:

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS EQUIPMENT TO RAIN OR MOISTURE

SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.

No user serviceable parts inside. Refer servicing to qualified service personnel

• The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).
• CAUTION: To prevent electric shock, do not use the polarized plug supplied with the device with any extension cord, receptacle, or other outlet unless the prongs can be fully inserted.
• Power Source: This Symetrix hardware uses a universal input supply that automatically adjusts to the applied voltage. Ensure that your AC mains voltage is somewhere between 100-240 VAC, 50-60 Hz. Use only the power cord and connector specified for the product and your operating locale. A protective ground connection, by way of the grounding conductor in the power cord, is essential for safe operation. The appliance inlet and coupler shall remain readily operable once the apparatus has been installed.
• User Serviceable Parts: There are no user serviceable parts inside this Symetrix product. In case of failure, customers inside the U.S. should refer all servicing to the Symetrix factory. Customers outside the U.S. should refer all servicing to an authorized Symetrix distributor. Distributor contact information is available online at: http://www.symetrix.co.

The RJ45 connectors labeled “ARC ” are only for use with the ARC series of remotes.

DO NOT plug the ARC connectors on Symetrix products into any RJ45 connector labeled “DANTE” or “ETHERNET”.

The “ARC” RJ45 connectors on Symetrix products can carry anywhere from 6 to 24 VDC which can damage Dante and Ethernet circuitry.

Device Addressing

Every RS-485 device connected to the same RS-485 bus must be uniquely identified. The ARC-2e use two rotary switches (S4 and S5) to designate one of 32 device addresses. S4 determines the device’s ones address and S5 determines the device’s tens address. For example: to set an ARC-2e to device address 24, you would place S1 in the 4 position and S2 in the 2 position.

Connection to Symetrix DSP Devices

For ARC devices or device chains being powered from the ARC port on a Symetrix DSP device, simply connect the CAT5/6 cable between ARC port and the ARC Wall Panel’s RJ45 ports (J5/7 on the Modular ARCs, J5/6 on the ARC2/2i, and J4/5 on the ARC-2e). For ARC devices or device chains being powered locally, power must be injected into the RJ45 connectors using a custom wired CAT5/6 cable following the ARC port pinout in the following section.

ARC Pinout

The RJ45 jack distributes power and RS-485 data to one or more ARC devices. Uses standard straight-through UTP CAT5/6 cabling.

Warning! Refer to the RJ45 Warning for compatibility information

The Symetrix ARC-PSe provides serial control and power distribution over standard CAT5/6 cable for systems with more than 4 ARCs, or when any number of ARCs are located long distances from an Integrator Series, Jupiter or Symetrix DSP unit.

RS-485 Termination

The ARC Wall Panels feature an RS-485 termination jumper. Jumper J2 at the top right of an ARC-2e board enables and disables termination. Jumping pins 1 and 2 = terminated. For maximum signal integrity, it is advisable to terminate the last ARC device in the chain if the total length of the chain is over 200 feet.

Note: Never terminate a single RS-485 bus at more than two devices.

ARC Distance Table

The following table provides at-a-glance cable length limitations based on DC power (the table is not relevant if only RS-485 is distributed) and assumes 24 gauge CAT5/6 cabling. The lengths for multiple ARCs on a single chain assume equal distance for each cable segment between ARCs. Table is intended for quick reference only. For more detailed configuration scenarios, Symetrix has made available a Microsoft Excel spreadsheet to help system designers determine power requirements based upon cable length, number of ARCs, and the power supply to be used. This spreadsheet can be downloaded from the Symetrix Technical Support pages at: symetrix.co/ knowledge-base

Special note : for multiple ARCs on single chain, the listed value is assumed to be the cable length between each device. For example, a value of 600’ means 600’ between the DSP unit and the first ARC, 600’ between the first and second ARCs, etc. The total cable length will be the listed segment length multiplied by the number of ARCs on the chain.

Warning! When designing an ARC network, one must be careful not to double power any ARCs. If all pins on the CAT5/6 connections are used, power can travel over the CAT5/6 cable and reach any ARC on that particular chain. Power over CAT5/6 could potentially come from the ARC that is powered locally (via a custom wired cable using the pinout above) and then daisy-chained via CAT5/6 to other ARCs, or from a powered ARC port on a Symetrix unit or ARC-PSe (preferred). In general, we recommend only supplying power from the start of a chain (a Symetrix unit or an ARC-PSe).

The Symetrix Limited Warranty

By using Symetrix products, the Buyer agrees to be bound by the terms of this Symetrix Limited Warranty. Buyers should not use Symetrix products until the terms of this warranty have been read.

What is Covered by this Warranty:

Symetrix, Inc. expressly warrants that the product will be free from defects in material and workmanship for five (5) years from the date the product
is shipped from the Symetrix factory. Symetrix’s obligations under this warranty will be limited to repairing, replacing, or partially crediting original purchase price at Symetrix’s option, the part or parts of the product which prove defective in material or workmanship within the warranty period, provided that the Buyer gives Symetrix prompt notice of any defect or failure and satisfactory proof thereof. Symetrix may, at its option, require proof of the original date of purchase (copy of original authorized Symetrix Dealer’s or Distributor’s invoice). Final determination of warranty coverage lies solely with Symetrix. This Symetrix product is designed and manufactured for use in professional audio systems and is not intended for other usage. With respect to products purchased by consumers for personal, family, or household use, Symetrix expressly disclaims all implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose. This limited warranty, with all terms, conditions and disclaimers set forth herein, shall extend to the original purchaser and anyone who purchases the product within the specified warranty period from an authorized Symetrix Dealer or Distributor. This limited warranty gives the Buyer certain rights. The Buyer may have additional rights provided by applicable law.

What is not Covered by this Warranty:

This warranty does not apply to any non-Symetrix branded hardware products or any software even if packaged or sold with Symetrix Products. Symetrix does not authorize any third party, including any dealer or sales representative, to assume any liability or make any additional warranties or representation regarding this product information on behalf of Symetrix.

This warranty also does not apply to the following:

1. Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
3. Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to, scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
7. Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.

Buyer Responsibilities

Symetrix recommends the Buyer make backup copies of site files before having a unit serviced. During service it is possible that the site file will be erased. In such an event, Symetrix is not responsible for the loss or the time it takes to reprogram the site file.

Legal Disclaimers and Exclusion of other Warranties:

The foregoing warranties are in lieu of all other warranties, whether oral, written, express, implied or statutory. Symetrix, Inc. expressly disclaims any IMPLIED warranties, including fitness for a particular purpose or merchantability. Symetrix’s warranty obligation and Buyer’s remedies hereunder are SOLELY and exclusively as stated herein.

Limitation of Liability:

The total liability of Symetrix on any claim, whether in contract, tort (including negligence) or otherwise arising out of, connected with, or resulting from the manufacture, sale, delivery, resale, repair, replacement or use of any product will not exceed the retail price of the product or any part thereof which gives rise to the claim. In no event will Symetrix be liable for any incidental or consequential damages, including but not limited to, damage for loss of revenue, cost of capital, claims of Buyers for service interruptions or failure to supply, and costs and expenses incurred in connection with labor, overhead, transportation, installation or removal of products, substitute facilities or supply houses.

Servicing a Symetrix Product:

The remedies set forth herein shall be the Buyer’s sole and exclusive remedies with respect to any defective product. No repair or replacement of any product or part thereof will extend the applicable warranty period for the entire product. The specific warranty for any repair will extend for a period of 90 days following the repair or the remainder of the warranty period for the product, whichever is longer.

Residents of the United States may contact the Symetrix Technical Support Department for a Return Authorization (RA) number and additional in-warranty or out-of-warranty repair information.

If a Symetrix product requires repair services outside of the United States please contact the local Symetrix dealer or distributor for instructions on how to obtain service.

Products may be returned by Buyer only after a Return
Authorization number (RA) has been obtained from Symetrix. Buyer will prepay all freight charges to return the product to the Symetrix factory. Symetrix reserves the right to inspect any products which may be the subject of any warranty claim before repair or replacement is carried out. Products repaired under warranty will be returned freight prepaid via commercial carrier by Symetrix, to any location within the continental United States. Outside the continental United States, products will be returned freight collect.

References

• Symetrix – Inspired AV Processing & Control Solutions
• Symetrix – Inspired AV Processing & Control Solutions

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