SOUNDPEATS Air3 Pro Noise Cancelling Bluetooth V5.2 Wireless Earbuds User Manual

Air3 Pro Noise Cancelling Bluetooth V5.2
Wireless Earbuds
User Manual

Pairing

1. Open the charging case lid, both earbuds will power on automatically when the led indicator of the charging case is solid green. Keep the case lid in open status, both earbuds will enter into pairing mode.
2. Activate the Bluetooth on your device and choose “SOUNDPEATS Air3 Pro” to connect.

Reset

1. Clear the pairing record between the earbuds and all your devices.
2. Place back both earbuds in the charging case, and make sure the led indicator of the charging case flashes twice.
3. With the case lid open, press and hold the charging case button for l O seconds until the red light flashes thrice, reset completely.
4. Close the case lid and reopen it to activate the earbuds.

Wearing

1. Identify the left and right earbuds.
2. Rotate earbuds to find the most comfortable angle.
   

Product Diagram

Touch Control

Press and hold the left MFB for 1.5s

Q&A

Ql: What does the indicator on the charging case tell?
1. It shows the battery power left in the charging case.

Note: When the charging case indicator shows red, the earbuds will enter a shutdown state and no longer be charged after they place back and close the case lid.|
2. While charging the case. the indicator flashes slowly.

3. In-stock Detection:
Open the case lid, place back both earbuds into the charging case, the indicator will flash twice and stay on for 10 seconds (the status of the indicator is displayed according to the current battery level)
Q2: How to charge the charging case?
1. Use a Type-C adapter to charge the case (current no more than 1A).
2. Please charge the earbuds and charging case at least once per 3 months when not in use for a long time.

Q3: Why are the earbuds still connected to my phone after placing them back and closing the case lid?

1. The charging case has no power left. The case can’t turn off the earbuds if it is out of battery.
2. Make sure the earbuds are placed in the charging case correctly, and the contactors on the charging case and earbuds are clean. Please try to clean them with something like a microfiber cloth.

FAQ

BLUETOOTH

How to reset SoundPEATS Air3 pro?

1. Clear the pairing record between the earbuds and all your devices.
2. Please back both earbuds in the charging case, make sure the led indicator of the charging case flashes twice.
3. With the case lid open, press and hold the charging case button for 10 seconds until the red light flashes thrice, reset complete.
4. Close the case lid ans reopen it to activate the earbuds.

Why does the sound of the earbuds cut or noise occur?

| Reasons| Workarounds
---|---|---
Case 1| When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc.
Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.
The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.| Please use the earbuds away from Wi- Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
Case 2| When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio.
If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking.| When put the Bluetooth device in a pocket or bag, move the Bluetooth device to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) for Bluetooth communication
Case 3| When using the earbuds closes to the other Bluetooth devices.
The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves.| Turn off the Bluetooth function of the other Bluetooth devices
Case 4| When using the device away from the earbuds, such as in a different room.
Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player. When using Bluetooth earbuds  and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be weak.| Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
Case 5| When playing music in Game mode.| Please exit the game mode when you listen to music.
Case 6| When a lot of applications are running at the same time when use the Bluetooth function.| Quit apps which you are not using on the device to reduce the load.

What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and all of the previous devices.
2. Try to clear some pairing names on the Bluetooth list of the device and restart it then.
3. Put the earbuds into the charging case to reset.
4. Keep the charging case open and leave some time for them to pair with each other. Then please open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won’t work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well. A low battery can negatively influence pairing.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my computer?

1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth connection to the phone and enter into pairing mode.
2. Put the earbuds into the charging case to reset.
3. Take them out of the case, then open the Bluetooth of your computer to connect.
4. If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for the earbuds. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to SoundPEATS earbuds.

My phone supports APTX-HD, APTX. Why could I only use APTX, not APTX-HD?

Air3 pro supports AAC, SBC, APTX and APTX-adaptive Bluetooth Codec, except APTX-HD, so you can use APTX which supported by both the earbuds and your phone.

SOUND

Why does the volume of the earbuds reduce after using a period of time?

It may be caused by the sound hole being blocked by foreign objects. Please try to remove the silicone ear piece and gently clean off the screen with a little alcohol to avoid dust or secretions blocking.

What can I do if one earbud is quieter than the the other?

1. Please try to clean the earbuds.

2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.

3. Please change other devices. You can try this way:
   – UNPAIR and delete from your original device
   – Pair to a new device and play music
   – UNPAIR and delete from this new device
   – Pair back with original device

4. Try to reset the earbuds.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change other devices to have a try.

CHARGING

What should I do if the charging case won’t charge?

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the earbuds are low power products. Hence for charging safety, please do not use fast charger.

What can I do if any earbud stopped charging?

As there is no light on the earbuds when charging for Air3 pro, you need to put the left earbud and right earbud one by one separately into the charging case to check. If the green light on the charging case is on, the earbud can be charged normally. If no light comes on, please use a bit of light sandpaper to clean the charging connectors on the earbuds and try to adjust the earbud to ensure the green light is on.

Note: When you place the earbuds into the charging case, please close he cover of the case, then the charging should start automatically. As for Air3 pro, if you open the cover, the earbuds will search the Bluetooth automatically, so the earbuds are actually consuming the battery while charging, and power consumption is faster than charging.

TOUCH CONTROL

What can I do if the touch controls do not work always?

1. Please touch the middle of the control area, and keep your hands dry, the earbuds may not response on wet fingers.
2. Please try to skip songs for more times to find your ideal frequency to control the earbuds.
3. Please touch the control area with different forces/angles/time to see if it works.
4. Another way for you to have a try: discharge the earbuds, then charge and reset.

CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible. If we confirmed that the problem couldn’t be solved, we will apply the replacement or refund for you. SoundPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.

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