KAISER PERMANENTE Mid-Atlantic States Region Instruction Manual

KAISER PERMANENTE Mid-Atlantic States Region

Kaiser Permanente (KP) Online Affiliate Provider Enrollment Instructions

License

Subject to the terms and conditions of this KP Contractor Affiliate Web Sites License-Provider Entity Agreement (“License Agreement”), Kaiser Foundation Hospitals on behalf of Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. (“KFH” ) grants to the health care provider identified in the signature block on the last page of this License Agreement (“Licensee”) a non- exclusive, limited and revocable right to use one or more web sites made available to Licensee (individually and collectively, the “Web Site(s)”), as well as the information made available via the Web Sites and through the software module(s) made available by KFH to Licensee (the “Licensed Materials and KP Data”), all in the form provided by KFH, solely for the purpose of rendering health care services to patients who are entitled to receive healthcare services from Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. (“Health Plan”) under a membership agreement with Health Plan (“Members”). KFH is part of the Kaiser Permanente Medical Care Program, which includes (inter alia) Kaiser Foundation Health Plan, Inc. and its subsidiaries and affiliated entities, including Health Plan and Kaiser Permanente Insurance Company, Mid-Atlantic Permanente Medical Group, P.C. (“MAPMG”) and other Permanente Medical Groups operating in other KP Regions, and which conducts business under the registered trademark Kaiser Permanente (herein “Kaiser Permanente” or “KP”).

The rights granted pursuant to this License Agreement are subject to the following restrictions: (1) Licensee may use and access the Licensed Materials and KP Data solely in conjunction with Licensee’s use of the Web Sites to the minimum extent necessary in providing health care services to Members and obtaining payment for such services, as authorized under its provider services contract with KP; (2) Licensee may not modify, reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of any software associated with the Web Sites and/or the Licensed Materials and KP Data; (3) Licensee may not under any circumstances sublicense or use the Licensed Materials or KP Data for commercial time-sharing, rental, or service bureau use, or to train persons other than individuals who are identified by a duly authorized administrator on behalf of Licensee as requiring such access to perform their work; and (4) Licensee shall not request or permit access to the Web Sites, Licensed Materials or KP Data other than for Licensee’s employees and contractors who (a) are identified by Licensee’s duly authorized administrator as requiring such access to perform their work, and (b) are bound to Licensee in writing or, for employees, are bound by Licensee’s written policies, to maintain the Licensed Materials and KP Data in confidence. In its sole discretion, KFH may limit the individuals authorized to use the Web Sites on behalf of Licensee (“End User”). Licensee shall have a limited right to make a reasonable number of copies of the Licensed Materials and KP Data for back-up and disaster recovery purposes. With regard to any and all copies of the Licensed Materials and KP Data, Licensee shall only make exact copies of the versions as originally delivered by KFH, and shall ensure that each copy contains all titles, trademarks, and copyright and legal legends and notices as in the original, and all such copies shall be subject to the terms and conditions of this License Agreement. All copies of the Licensed Materials and KP Data shall be stored in a secure place and only used or disclosed in compliance with this License Agreement and applicable law. Licensee acquires no rights, express or implied, in the Licensed Materials and KP Data other than those specified in this License Agreement.

The compilation of all content on and functionality of the Web Sites, including the Licensed Materials and KP Data, is the exclusive property of Kaiser Permanente or its licensors, and is protected by United States and/ or international copyright laws. Unless specifically authorized in writing by Kaiser Permanente, any use of these materials or of any materials contributed to these Web Sites by entities other than Kaiser Permanente on any other web site or networked computer environment for any purpose is prohibited. Any rights not expressly granted by this License Agreement or any applicable end- user license agreements are reserved by Kaiser Permanente.

Use of the Web Sites and Licensed Materials and KP Data

The Web Sites and the Licensed Materials and KP Data shall be used solely to the minimum extent necessary in providing health care services to Members and obtaining payment for such services, as authorized under its provider services contract with KP. Use of the Web Sites for any other purpose is strictly prohibited. Use of the Web Sites for any purpose not directly related to your provision of health care services to Members may result in immediate termination of your access to the Web Sites and may be considered a violation of federal and/or state law. Licensee shall inform KFH promptly if Licensee discovers any data or information on the Web Sites that Licensee believes is inaccurate or unauthorized. As reasonably requested by Kaiser Permanente, Licensee and its End Users will cooperate with Kaiser Permanente in establishing, maintaining and terminating Licensee’s End Users’ access to the Web Sites, including (without limitation) providing documentation or other information in writing or orally, and access to Licensee’s records, computer equipment and premises as may be reasonably required by Kaiser Permanente to confirm compliance with this License Agreement. Licensee understands and agrees, and shall take all reasonable actions necessary to ensure that all End Users associated with Licensee understand and agree, that Licensee and its End Users shall comply with all terms and conditions applicable to the Web Sites, as they may be amended from time to time, and any procedures or restrictions reasonably required by Kaiser Permanente, including but not limited to restrictions on access of unauthorized personnel to information accessed through the Web Sites, the sharing of passwords, reassignment of passwords, and Licensee’s immediate notification of Kaiser Permanente when an individual no longer needs access to the Web Sites.

It is the responsibility of Licensee and each of its End Users to (1) control the disclosure and use of Web Sites activation codes and passwords; and (2) authorize, monitor and control access to and use of online accounts and passwords for the Web Sites. Licensee is and shall remain fully responsible for the acts and omissions of its End Users in connection with the Web Sites and this License Agreement. If Licensee is authorized by Kaiser Permanente to appoint an administrator to manage Licensee’s End User accounts, Licensee is and shall remain fully responsible for the acts and omissions of its administrator in connection with the Web Sites and this License Agreement. If the administrator is a contractor to Licensee, Licensee will provide relevant contractual documentation between Licensee and the contractor/ administrator (e.g., a business associate agreement) to KFH upon request.

Responsibility for Privacy and Confidentiality

All Member medical information shall be treated in a confidential manner, and in compliance with applicable state and federal law. Licensee understands and agrees, and shall require all End Users associated with Licensee to understand and agree, that this License Agreement and certain data which may be exchanged hereunder is subject to the Health Insurance Portability and Accountability Act of 1996, Public Law 104-91, and the Health Information Technology and Economic and Clinical Health Act, Title XIII of Division A and Title IV of Division B of the American Recovery and Reinvestment Act of 2009, Public Law 111-5, as each is codified in the United States Code, and regulations promulgated thereunder, as and when any of them may be amended from time to time (collectively, “HIPAA”). Irrespective of whether Licensee is a “covered entity” as defined by HIPAA, Licensee and End Users agree to comply with all provisions of HIPAA with respect to individually identifiable health information, including but not limited to the HIPAA standards for privacy, code set, data transmission and security related to the physical storage, maintenance, transmission of and disclosures of protected health information as that term is defined under HIPAA and the Privacy Rule issued by the U.S. Department of Health and Human Services (codified at 45 C.F.R. Parts 160 and 164) (“PHI”). Licensee represents that it will use and disclose PHI only as permitted by HIPAA and the Privacy Rule (including the minimum necessary rules), subject to any additional limitations on the use and disclosure of that information as imposed by this License Agreement. If Licensee sends PHI through electronic means, such electronic data transmission shall comply with the HIPAA regulations entitled “Security Standards for the Protection of Electronic Protected Health Information” codified at 45 CFR Parts 160 and 164, Subpart C. Licensee acknowledges that it may be required to maintain and distribute its Notice of Privacy Practices to, and obtain acknowledgments from Members receiving services from Licensee consistent with its practices for other patients. Licensee shall maintain a Notice of Privacy Practices as required by applicable law. Upon request, Licensee shall provide to Kaiser Permanente reasonable documentation of its compliance with applicable law (e.g., HIPAA) in its use of the Web Sites and the Licensed Materials and KP Data.

Except to the extent provided otherwise in any provider services contract between Licensee and any Kaiser Permanente entity doing business in Kaiser Permanente’s Mid-Atlantic States Region, Licensee shall not permit (including but not limited to subcontracting or delegating any obligation which requires) access, use or disclosure of Member PHI obtained through the Web Sites, Licensed Materials and KP Data to or by any person or entity that is not located in the United States. Upon discovering any actual or potential breach or compromise of Licensee’s security program or measures or other unauthorized access or disclosure that may have occurred with respect to any Licensed Materials or KP Data, Licensee shall promptly notify the officials designated by KFH for receipt of such notification by calling the Kaiser National Compliance Hotline at 1-888-774-9100. In any such event or as otherwise may reasonably be requested by KFH, Licensee shall promptly conduct a full investigation of any actual or potential breach, issue, incident or other discrepancies that may arise from its use of the Licensed Materials or KP Data. During each such investigation, Licensee shall submit a report of its initial findings to KFH within two (2) business days after Licensee’s discovery of the actual or potential breach or compromise and provide periodic status reports to KFH as significant new information is obtained thereafter. Licensee shall complete its investigation and submit a written report to KFH within five (5) business days of completing its investigation, and Licensee shall implement and certify in writing the completion of all corrective actions and remediation activities within thirty days of such completion. Licensee shall promptly respond to reasonable requests from KFH and cooperate with KFH in connection with any such investigation, incident management, including external and media relations, and any corrective actions and remediation activities.

Licensee shall indemnify, hold harmless, and if requested, defend KFH, Health Plan, MAPMG, and the other entities participating in the Kaiser Permanente Medical Care Program, and their subsidiaries, affiliates and respective officers, directors, employees and agents harmless from and against all liabilities, claims, actions, losses, damages, judgments, orders (judicial or administrative), settlements and other costs and expenses, including reasonable attorneys’ fees and costs, or fines or penalties arising from or relating to Licensee’s or any of its End Users’ noncompliance with this License Agreement, any End User License Agreement, terms and conditions applicable to the Web Sites, or any law or regulation in its use of or access to the Web Sites, the Licensed Materials or KP Data, including (without limitation) the unauthorized access to or use or disclosure of PHI by any employee or contractor of Licensee or other individual obtaining access to the Web Sites, the Licensed Materials or KP Data by or through Licensee’s internet or telecommunication accounts, computers or facilities. Kaiser Permanente’s confidential and proprietary information includes, but is not limited to, information related to Kaiser Permanente’s products, services, contracts, membership, operations, business strategies, peer review and other quality assurance information and any other non-public information (collectively, the “Proprietary Information”). Licensee shall hold the Proprietary Information in the strictest confidence and shall not (a) disclose it, directly or indirectly, to any other person or entity, without the prior written consent of Kaiser Permanente, or (b) use it for any purpose not expressly permitted by this License Agreement. This prohibition shall also apply to any of Licensee’s employees, agents and contractors authorized to access the Web Sites under this License Agreement.
Licensee shall use its best efforts, but not less than commercially reasonable efforts, to protect and maintain the security of the Proprietary Information. Any Proprietary Information not belonging to a party including, but not limited to, all copies thereof, regardless of whether authorized or not, shall be returned to the owner of such Proprietary Information or such Proprietary Information shall be destroyed upon the expiration or termination of this License Agreement except to the extent that Licensee may be bound to keep such Proprietary Information subject to contractual and/or other legal obligations.

Proprietary Information shall not include (a) information that is in or becomes part of the public domain without violation of this License Agreement by Licensee; (b) information that was known to or in the possession of Licensee on a non-confidential basis prior to the disclosure thereof, as evidenced by written records; (c) information that was developed independently by Licensee without access to the Proprietary Information, as established by written evidence; (d) information that is disclosed to Licensee by an independent third-party who has no obligation of confidentiality to Kaiser Permanente and without violation of this License Agreement by Licensee; or, (e) information that is authorized by Kaiser Permanente in writing for disclosure or release by Licensee. The burden of proving that information may be disclosed because it does not fall within the definition of Proprietary Information shall be on Licensee. Except as specifically permitted by this License Agreement, Kaiser Permanente reserves for itself the right to use and control the use of Kaiser Permanente’s name, symbols, trademarks and service marks now existing or later established by any of such Kaiser Permanente entities or other entities participating in the program know as the “Kaiser Permanente Medical Care Program.” Licensee and/or its End Users shall use the names, symbols, trademarks and service marks of Kaiser Permanente or any other entities participating in the program known as the “Kaiser Permanente Medical Care Program” in advertising or promotional materials or any other material whatsoever only with the prior written consent of the legal owner(s) of such name, symbol, trademark, or services mark, and in accordance with any restrictions imposed by the owner on such use. In the event of a breach or a threatened breach of this License Agreement by Licensee or its End Users, either directly or indirectly through another party, the parties agree that such breach or threatened breach shall cause irreparable harm to Kaiser Permanente and Kaiser Permanente shall have the right of specific performance and injunctive relief (without having to post bond), in addition to any and all other remedies and rights at law or in equity, and such rights and remedies shall be cumulative. If it is determined by a court of competent jurisdiction that any provision of this License Agreement is unenforceable for any reason, then the remainder of this License Agreement shall remain in effect and the provision in issue shall be deemed modified in such manner as determined by the court to be enforceable if consistent with the parties’ intent and each party agrees to accept such determination subject to its right to appeal the decision.
The parties agree that any breach of this License Agreement shall not be subject to any alternative dispute resolution provisions which may be set forth in any other agreement between Kaiser Permanente and Licensee.

Disclaimer of Warranties

KAISER PERMANENTE AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, ACCURACY OR COMPLETENESS OF THE WEBSITES’ SOFTWARE OR ANY LICENSED MATERIALS AND KP DATA. NEITHER KAISER PERMANENTE NOR ITS LICENSORS REPRESENT OR WARRANT THAT: (1) THE USE OF THE WEBSITES AND SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (2) THE WEB SITES AND SOFTWARE WILL MEET LICENSEE’S OR ITS END USERS’ REQUIREMENTS OR EXPECTATIONS; (3) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (4) THE QUALITY OF ANY PRODUCTS, ACTIVITIES OR INFORMATION WILL MEET LICENSEE’S OR ANY END USER’S REQUIREMENTS OR EXPECTATIONS; (5) ERRORS OR DEFECTS WILL BE CORRECTED; (6) THE WEB SITES, SOFTWARE OR THE SERVER(S) THAT MAKE THE WEB SITES AND SOFTWARE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (7) ANY RESULT PROVIDED BY THE APPLICATIONS ASSOCIATED WITH THE LICENSED MATERIALS AND KP DATA HAS ANY LEGAL CORRECTNESS. THE WEBSITES, SOFTWARE AND LICENSED MATERIALS AND KP DATA PROVIDED TO LICENSEE AND ITS END USERS STRICTLY IS ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY KAISER PERMANENTE AND ITS LICENSORS.

Disclaimer of Consequential Damages

IN NO EVENT, WHETHER IN CONTRACT OR IN TORT (INCLUDING BREACH OF WARRANTY, NEGLIGENCE AND STRICT LIABILITY IN TORT), SHALL KFH, HEALTH PLAN, MAPMG OR ANY OTHER ENTITY OF THE KAISER PERMANENTE MEDICAL CARE PROGRAM, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR LICENSORS BE LIABLE FOR INDIRECT OR CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES HEREUNDER EVEN IF KAISER PERMANENTE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

Amendment and Termination of this License Agreement

If any modification to this License Agreement is required for conformity with federal or state law, or if KP reasonably concludes that an amendment to this License Agreement is appropriate to accommodate changes in the content, features or functionality provided by the Web Sites, KP shall notify Licensee of such proposed modification(s) (“Required Modifications”) in writing. Such Required Modifications shall be deemed accepted by Licensee and this License Agreement shall be deemed amended unless, within thirty (30) calendar days following its receipt of such notice, Licensee delivers its written rejection of the Required Modifications to the KP recipient at the address specified for receipt of notices on the last page of this Agreement. If Licensee submits a written rejection of the Required Modification, KP may in its sole discretion terminate this License Agreement or Licensee’s or any of its End Users’ access to all or part of the Web Sites, and/or the Licensed Materials and KP Data as provided below. Other modifications to this License Agreement may be made pursuant to a mutual written agreement of the parties.

Kaiser Permanente may terminate this License Agreement and Licensee’s or any of its End Users’ access to all or part of the Web Sites and/or the Licensed Materials and KP Data at any time with or without cause and with or without notice to Licensee or its End Users, effective immediately or on such date as may be designated by Kaiser Permanente in its sole discretion (e.g., upon termination of a provider services contract between Licensee and any Kaiser Permanente entity in Kaiser Permanente’s Mid-Atlantic States Region). Termination of this License Agreement shall not terminate any other license or other agreement between Licensee and any Kaiser Permanente entity in its Mid- Atlantic States or any other Kaiser Permanente Region. Licensee’s obligations of confidentiality, indemnity and the rights of Kaiser Permanente with respect to the Licensed Materials and KP Data will be deemed to survive termination of this License Agreement.
[REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

The undersigned, an authorized signatory who has the legal authority to bind the provider entity identified below, has read and agrees to all of the terms and conditions set forth in this KP Contractor Affiliate Web Sites License- Provider Entity Agreement and the terms and conditions of use posted on the Kaiser Permanente Contractor Affiliate Provider Web Sites (collectively, the “Agreement”). By typing the authorized signatory’s name in the “Authorized Signatory” field below, Licensee is signing the Agreement electronically. Licensee acknowledges and agrees such electronic signature is the legal equivalent of Licensee’s and authorized signatory’s manual signature on the Agreement and thus intend to be bound by its terms and conditions. If Licensee wishes to opt-out of electronically signing the Agreement, an authorized signatory may manually sign this Agreement and return it to KFH in accordance with the directions above.

LICENSEE

KAISER PERMANENTE NOTICE ADDRESS

Kaiser Foundation Hospitals on behalf of Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. Recipient and Address for Notices under this License Agreement (except notice of security breach): KP-MAS- OnlineAffiliate@kp.org
Notice information in the event of a security breach: 1-888-774-9100.
LEGAL_DOCS:926975 v4 10/11/2021
926975 v1
12/15/2014

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>