iPGARD SA-DPN-1S-P Advanced Single Port Secure KVM User Manual

: June 4, 2024
: iPGARD

iPGARD SA-DPN-1S-P Advanced Single Port Secure KVM

iPGARD SA-DPN-1S-P Advanced Single Port Secure KVM
PRODUCT

TECHNICAL SPECIFICATIONS

VIDEO

Format

| SA-DPN-1S-P| DisplayPort
SA-DVN-1S-P| DVI-I Dual Link, DVI 1.0, DVI-D, XVGA
SA-UHN-1S-P| HDMI

Host Interface

| SA-DPN-1S-P| (1) DisplayPort
SA-DVN-1S-P| (1) DVI-I 29-pin
SA-UHN-1S-P| (1) HDMI

User Console Interface

| SA-DPN-1S-P| (1) DisplayPort
SA-DVN-1S-P| (1) DVI-I 29-pin
SA-UHN-1S-P| (1) HDMI
Max Resolution| Up to 4K (3840 x 2160 @ 30 Hz)
DDC| 5 volts p-p (TTL)
Input Equalization| Automatic
Input Cable Length| Up to 20 ft.
Output Cable Length| Up to 20 ft.
USB
Signal Type| USB 1.1 and 1.0 Keyboard and Mouse only. USB 2.0 for CAC connection.
Input Interface| (1) USB Type-A for keyboard and mouse connection only
(1) USB Type-A for CAC connection
Output Interface| (2) USB Type-A for keyboard and mouse connection only
(1) USB Type-A for CAC connection
AUDIO
Input Interface| (1) Connector Stereo 3.5mm Female
Output Interface| (1) Connector Stereo 3.5mm Female
POWER
Power Requirements| 12V DC, 3A (minimum) power adapter with center-pin positive polarity.
ENVIRONMENT
Operating Temp| 32° to 104° F (0° to 40° C)
Storage Temp| -4° to 140° F (-20° to 60° C)
Humidity| 0-80% RH, non-condensing
CERTIFICATIONS
Security Accreditation| Common Criteria Validated To NIAP, Protection Profile PSS Ver. 4.0
OTHER
Emulation| USB 1.1 and USB 2.0 Compatible

WHAT’S IN THE BOX?

SA-XXN-1P-S	1 port Secure KVM
PS12VDC3A	12V DC, 3A (minimum) power adapter with center-pin positive

polarity.
User Manual|

SECURITY FEATURES

Anti-Tamper Switches
Each model is equipped with internal Anti-Tamper switches, which sense attempts to open the device enclosure. Once the system identifies such an attempt, all the front panel LED’s will flash rapidly, the internal buzzers will beep, and the unit will become useless by shutting off connection with all attached PCs and peripherals disabling any functionality.

Tamper-Evident Seal
The enclosure of the unit is protected with a tamper-evident seal to provide a visual evidence if the unit has been opened.

Protected Firmware
The controller of the unit has a special protection feature that prevents reprogramming or reading the firmware.

High Isolation on USB Channels
Opto-isolators are used in the unit to keep USB data paths electrically isolated from each other, providing high isolation and preventing data leakage between ports.

Secure EDID Emulation
The unit prevents unwanted and unsecure data to be transmitted through the DDC lines by means of secure EDID learning and emulation.

Self-Test
A self-test is performed each times the KVM is powered on as part of its boot- up sequence. If the KVM starts up correctly and is functional, the self-test has passed. However, if all Front Panel LED’s are on and not flashing, the power up self-test has failed and all functions are disabled. Check if any of the front panel port selection buttons are jammed. In this case, release the jammed button and recycle the power. iPGARD SA-DPN-1S-P Advanced Single Port
Secure KVM FIG 1

INSTALLATION

SYSTEM REQUIREMENTS

iPGARD Secure PSS is compatible with standard personal/portable computers, servers or thin-clients, running operating systems such as Windows or Linux.
The peripheral devices that are supported by the KVM are listed in the following table:

Console Port	Authorized Devices

Keyboard

| Wired keyboard and keypad without internal USB hub or composite device functions, unless the connected device has at least one endpoint which is a keyboard or mouse HID class.

Display

| Display device (e.g. monitor, projector) that uses an interface that is physically and logically compatible with the TOE ports (DVI-I, HDMI or DisplayPort, depends on model).
Audio out| Analog amplified speakers, Analog headphones.
Mouse/Pointing Device| Any wired mouse or trackball without internal USB hub or composite device functions.
User Authentication Device| USB devices identified as user authentication (base class 0Bh, e.g. Smart-card

reader, PIV/CAC reader, Token, or Biometric reader)

INSTALLATION

Single-Head Units:

Ensure that power is turned off or disconnected from the unit and the computer.
Use a DisplayPort, DVI or HDMI cable to connect the video output port from the computer to the DP/DVI/HDMI IN port of the unit.
Use a USB cable (Type-A to Type-B) to connect a USB port on the computer to the USB port of the unit.
Optionally connect a stereo audio cable (3.5mm to 3.5mm) to connect the audio output of the computer to the AUDIO IN port of the unit.
Connect a monitor to the DP/DVI/HDMI OUT console port of the unit using a DisplayPort, DVI or HDMI cable.
Connect a USB keyboard and mouse in the two USB console ports.
Optionally connect stereo speakers to the AUDIO OUT port of the unit.
Optionally connect CAC (COMMON ACCESS CARD, SMART CARD READER) to the CAC port in the user console interface.
Finally, power on the KVM by connecting a 12VDC power supply to the power connector, and then turn on the computer.

Note: You can connect 1 computer to the single port KVM. iPGARD SA-DPN-
1S-P Advanced Single Port Secure KVM FIG 2

IMPORTANT WARNINGS – For security reasons:

This product does not support wireless devices. Do not attempt to use a wireless keyboard or a wireless mouse with this product.
This product does not support keyboards with integrated USB hubs or USB ports. Only use standard (HID) USB keyboards with this device.
This product does not support microphone audio input or line input. Do not connect any microphones or headsets with microphones to this device.
Connection of authentication devices (CAC) with external power sources is prohibited.

EDID Learn:

The KVM is designed to learn the connected monitor’s EDID upon power up. In the event of connecting a new monitor to the KVM, a power recycle is required.
The KVM will indicate to the user the EDID learn process by flashing the front panel’s LEDs. Port one green LED will begin to flash for about 10 seconds. When the LED stops flashing, the
EDID learn process is done.
The monitor must be connected to the video output connector located in the console space at the back of the KVM during the EDID learn process.
If the read EDID from the connected monitor is identical to the current stored EDID in the KVM then the EDID learn function will be skipped.

CAC (COMMON ACCESS CARD, SMART CARD READER) INSTALLATION

The following steps are intended for the system administrator or IT manager only.
CAC connection to the computer requires a USB cable connection separate from the keyboard and mouse. This allows the CAC to be connected independently from the keyboard and mouse. It also allows the user to select whether CAC is supported or not.

Ensure that power is turned off or disconnected from the unit and the computer.
Use a USB cable (Type-A to Type-B) to connect a USB port on a computer to its respective CAC USB ports on the KVM. Do not connect the USB cable if CAC functionality is not needed for that computer.
Connect a CAC (smart card reader) to the CAC port in the user console interface.
Power on the KVM by connecting a 12VDC power supply to the power connector, and then turn on the computer.
Note: The open session will be immediately terminated upon the removal of the registered CAC device.

CAC PORT CONFIGURATION

The following steps are intended for the system administrator and operators (users).
Note: Only one computer connected to port 1 is required for this operation
CAC port Configuration is an optional feature, allowing registration of any USB peripheral to operate with the KVM. Only one peripheral can be registered and only the registered peripheral will operate with the KVM. By default, when no peripheral is registered, the KVM will operate with any Smart Card Reader.

Configure the CAC Port via User Menu Options

Open the Administration and Security Management Program.
Using the keyboard, press the Alt key twice and type “cnfg”.
At this stage the mouse connected to the KVM will stop functioning.
Enter the default username “user” and press Enter.
Enter the default password “12345” and press Enter.
Select option 2 from the menu on your screen and press Enter.
Connect the peripheral device to be registered to the CAC USB port in the console side of the KVM/KM and wait until the KVM is reading the new peripheral information.
The KVM will list the information of the connected peripheral on the screen and buzz 3 times when registration is completed.

The following steps are intended for the system administrator.
Note: Only one computer connected to port 1 is required for this operation
The Event Log is a detailed report of critical activities stored in the KVM memory. A comprehensive feature list and guidance for Administration and Security Management Tools can be found in the Administrator’s Guide available for download from: http://ipgard.com/documentation/

To view or dump the Event Log:

Open the Administration and Security Management Program
Using the keyboard, press the Alt key twice and type “cnfg”.
Enter the default admin name “admin” and press Enter.
Enter the default password “12345” and press Enter.
Request a Log Dump by selecting option 5 in the menu. (Shown in Figure 9-1)

See Administration and Security Management Tool Guidance for detailed information.

RESET: Restore Factory Defaults

The following steps are intended for the system administrator.

Note: Only one computer connected to port 1 is required for this operation

Restore Factory Defaults will reset all settings on the KVM to their original state
CAC port registration will be removed
KVM settings will be reset to factory defaults

To Restore Factory Defaults via User Menu Options:

Open the Administration and Security Management Program
Using the keyboard, press the Alt key twice and type “cnfg”
Enter the default admin name “admin” and press Enter.
Enter the default password “12345” and press Enter.
Select option 7 from the menu on your screen and press enter. (Menu shown in Figure 9-1)

See Administration and Security Management Tool Guidance for detailed information.

LED’s BEHAVIOR

User Console Interface – Display LED:

| Status| Description

---|---|---
1| Off| Monitor is not connected
2| On| Monitor is connected
3| Flashing| EDID problem – Learn EDID to fix the problem

User Console Interface – CAC LED:

| Status| Description

---|---|---
1| Off| CAC is not connected
2| On| Authorized and functional CAC is connected
3| Flashing| Non-CAC peripheral is connected

Front Panel – Port LED:

| Status| Description

---|---|---
1| Off| Non-selected port
2| On| Selected port
3| Flashing| EDID learn in process

Front Panel – CAC LED:

| Status| Description

---|---|---
1| Off| CAC port is disabled or non-selected port
2| On| CAC port is enabled
3| Flashing| EDID learn in process

Front Panel – Port and CAC LED:

| Status| Description

---|---|---
1| All Flashing| Connected peripheral to keyboard or mouse console ports is rejected

EDID Learn – Front Panel LED’s:
All LED’s are turned on for 1 second. Then:

Port 1 LED’s will flash until the end of the process.

IMPORTANT!

If all the Front Panel LED’s are flashing and the buzzer is beeping, the KVM has been TAMPERED with and all functions are permanently disabled. Please contact iPGARD technical support at support@iPGARD.com.

If all Front Panel LED’s are on and not flashing, the POWER UP SELF TEST has failed and all functions are disabled. Check if any of the front panel port selection buttons are jammed. In this case, release the jammed button and recycle the power. If power up self test is still failing, please contact iPGARD technical support at support@iPGARD.com.

TROUBLESHOOTING

No Power

Make sure that the power adapter is securely connected to the power connector of the unit.
Check the output voltage of the power supply and make sure that the voltage value is around 12VDC.
Replace the power supply.

No Video

Check if all the video cables are connected properly.
Connect the computer directly to the monitor to verify that your monitor and computer are functioning properly.
Restart the computer.

Keyboard is not working

Check if the keyboard is properly connected to the unit.
Check if the USB cables connecting the unit and the computer are properly connected.
Try connecting the USB on the computer to a different port.
Make sure that the keyboard works when directly connected to the computer.
Replace the keyboard.

Note: The NUM, CAPS, and SCROLL Lock LED indicators on the keyboard are not supposed to light up if connected to the KVM.

Mouse is not working

Check if the mouse is properly connected to the unit.
Try connecting the USB on the computer to a different port.
Make sure that the mouse works when directly connected to the computer.
Replace the mouse.

No Audio

Check if all the audio cables are connected properly.
Connect the speakers directly to the computer to verify that the speakers and the computer audio are functioning properly.
Check the audio settings of the computer and verify that the audio output is through the speakers.

No CAC (COMMON ACCESS CARD, SMART CARD READER)

Check if the USB cables connecting the unit and the computer are properly connected.

TECHNICAL SUPPORT
For product inquiries, warranty questions, or technical questions, please contact info@iPGARD.com.

LIMITED WARRANTY STATEMENT

A. Extent of limited warranty
iPGARD, Inc. warrants to the end-user customers that the iPGARD product specified above will be free from defects in materials and workmanship for the duration of 1 year, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.
iPGARD limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

Improper or inadequate maintenance or modifications
Operations outside product specifications
Mechanical abuse and exposure to severe conditions

If iPGARD receives, during applicable warranty period, a notice of defect, iPGARD will at its discretion replace or repair defective product. If iPGARD is unable to replace or repair defective product covered by the iPGARD warranty within reasonable period of time, iPGARD shall refund the cost of the product.
iPGARD shall have no obligation to repair, replace or refund unit until customer returns defective product to iPGARD.
Any replacement product could be new or like new, provided that it has functionality at least equal to that of the product being replaced.
iPGARD limited warranty is valid in any country where the covered product is distributed by iPGARD.

B. Limitations of warranty
To the extent allowed by local law, neither iPGARD nor its third party suppliers make any other warranty or condition of any kind whether expressed or implied with respect to the iPGARD product, and specifically disclaim implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

C. Limitations of liability
To the extent allowed by local law the remedies provided in this warranty statement are the customers sole and exclusive remedies.

To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event will iPGARD or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages whether based on contract, tort or any other legal theory and whether advised of the possibility of such damages.

D. Local law
To the extent that this warranty statement is inconsistent with local law, this warranty statement shall be considered modified to be consistent with such law.

NOTICE
The information contained in this document is subject to change without notice. iPGARD makes no warranty of any kind with regard to this material, including but not limited to, implied warranties of merchantability and fitness for particular purpose. iPGARD will not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. No part of this document may be photocopied, reproduced, or translated into another language without prior written consent from iPGARD, Inc.
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Phone: 702-800-0005
Fax: 702-441-5590
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