WHIRLPOOL W11396837A Side-by-Side Refrigerator User Guide
- June 4, 2024
- Whirlpool
Table of Contents
Side-by-Side
Quick Start Guide
OPERATING INSTRUCTIONS
IMPORTANT: Before operating this appliance, make sure it has been
properly installed according to the appliance’s Owner’s Manual.
NOTE: The display screen on the dispenser control panel will turn off
automatically and enter “sleep” mode when the control buttons and dispenser
pads have not been used for 2 minutes or more. While in “sleep” mode, the
first press of a control button will only reactivate the display screen
without changing any settings.
Touch any control button on the dispenser panel to activate the display
screen. The home screen will appear as shown.
For your convenience, your refrigerator and freezer controls are preset at the factory. When you first install your refrigerator, make sure that the controls are still set to the “mid-settings.” The factory-recommended set points are 37°F (3°C) for the refrigerator and 0°F (–18°C) for the freezer.
IMPORTANT:
-
Wait 24 hours before you put food into the refrigerator. If you add food before the refrigerator has cooled completely, your food may spoil.
NOTE: Adjusting the set points to a colder than recommended setting will not cool the compartments any faster. -
If the temperature is too warm or too cold in the refrigerator or freezer, first check the air vents to be sure they are not blocked before adjusting the controls.
-
The preset settings should be correct for normal household usage. The controls are set correctly when milk or juice is as cold as you like and when ice cream is firm.
-
Wait at least 24 hours between adjustments. Recheck the temperatures before other adjustments are made.
TEMPERATURE SET POINTS
To view and adjust the set points, press and hold the Temp button for 3
seconds. When adjust mode is activated, adjusting information will appear on
the display screen.
NOTE: To view Celsius temperatures, press the Light button when adjust
mode is activated. To return the display setting to Fahrenheit, press Light
again.
- When adjust mode is activated, the display screen shows the refrigerator set point and “Fridge” appears.
- Press Lock to raise the set point or press Fast Ice to lower the set point.
- When you have finished viewing (and adjusting if desired) the refrigerator set point, press Temp to change the display to show the freezer set point. When the zone has been changed, “Freezer” appears on the display screen.
- Press Lock to raise the set point or press Fast Ice to lower the set point.
- When you have finished viewing (and adjusting if desired) both the refrigerator and freezer set points, press Filter to save the settings.
NOTE: To exit without saving changes, press Ice Type at any time while in
adjust mode, or allow about 60 seconds of inactivity, and adjust mode will
turn off automatically.
The set point range for the refrigerator is 33°F to 45°F (0°C to 7°C).
The set point range for the freezer is –5°F to 5°F (–21°C to –15°C).
When adjusting temperature set points, use the following chart as a guide.
| CONDITION: | TEMPERATURE ADJUSTMENT: |
|---|---|
| Refrigerator too cold | Refrigerator setting 1° higher |
| Refrigerator too warm | Refrigerator setting 1° lower |
| Freezer too cold | Freezer setting 1° higher |
| Freezer too warm / too little ice | Freezer setting 1° lower |
TURN COOLING ON/OFF
Your refrigerator and freezer will not cool when cooling is turned off. Follow
the directions specific to your model.
-
To turn cooling off, press and hold the Lock and Filter buttons at the same time for 3 seconds. When cooling is off, “Cooling Off” will appear on the display screen.
IMPORTANT: To avoid unintentionally locking the dispenser or changing other settings, be sure to press both buttons at exactly the same time. -
Press and hold Lock and Filter for 3 seconds again to turn the cooling back on.
FAST ICE
The Fast Ice feature assists with temporary periods of heavy ice use by
increasing ice production over a 24-hour period.
IMPORTANT: This feature only works if the ice maker is turned on. See
“Ice Maker and Storage Bin” in the Owner’s Manual.
To turn on the feature, press Fast Ice. When the feature is on, the Fast Ice
icon will appear on the dispenser display screen. The Fast Ice setting will
remain on for 24 hours unless manually turned off. To manually turn off the
feature, press Fast Ice again, or adjust the freezer temperature set point.
The Fast Ice icon will disappear when the feature is off.
NOTE: If increased ice production is desired at all times, change the
freezer control to a lower setting. Setting the freezer to a colder
temperature may make some foods harder, such as ice cream.
DISPENSER LIGHT
When you use the dispenser, the light will turn on automatically. If you want
the light to be on continuously, you may choose either On or Dim.
ON: Press Light to turn on the dispenser light.
DIM: Press Light a second time to select Dim mode. The dispenser light
will remain on, but at a lower intensity.
OFF: Press Light a third time to turn off the dispenser light.
The dispenser lights are LEDs that cannot be changed. If it appears that your
dispenser lights are not working, see online “Troubleshooting” for more
information.
DISPENSER LOCK
The dispenser can be turned off for easy cleaning or to avoid unintentional
dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the refrigerator, the
ice maker, or to the dispenser light. It simply deactivates the controls and
dispenser pads. To turn off the ice maker, see the “Ice Maker and Storage Bin”
section in the Owner’s Manual.
- Press and hold Lock for 3 seconds to lock the dispenser.
- Press and hold Lock a second time to unlock the dispenser.
The display screen indicates when the dispenser is locked.
DOOR AJAR ALARM
The Door Ajar Alarm feature sounds an alarm when the refrigerator or freezer
door is open for 5 minutes and the product cooling is turned on. The alarm
will repeat every 2 minutes. Close both doors to turn it off. The feature then
resets and will reactivate when either door is left open again for 5 minutes.
NOTE: To mute the audible alarm while keeping the doors open, such as
while cleaning the inside of the refrigerator, press any button on the control
panel. The alarm sound will be turned off temporarily, but the Door Ajar icon
will still be displayed on the dispenser control panel.
Online Ordering Information
For detailed installation instruction and maintenance information, winter
storage, and transportation tips, please see the Owner’s Manual included with
your appliance.
For information on any of the following items, a full cycle guide, detailed
product dimensions, or complete instructions for use and installation, please
visit https://www.whirlpool.com/owners, or in Canada
https://www.whirlpool.ca/owners. This may save you the cost of a service
call. However, if you need to contact us, use the information listed below for
the appropriate region.
United States:
1–800–253–1301
Whirlpool Brand Home Appliances
Customer Experience Center
553 Benson Road
Benton Harbor, MI 49022–2692| Canada:
1–800–807–6777
Whirlpool Brand Home Appliances
Customer Experience Centre
200–6750 Century Ave.
Mississauga, Ontario L5N 0B7
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®/™ ©2020 Whirlpool. All rights reserved. Used under license in Canada.
W11396837A
Documents / Resources
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WHIRLPOOL W11396837A Side-by-Side
Refrigerator
[pdf] User Guide
W11396837A Side-by-Side Refrigerator, W11396837A, Side-by-Side Refrigerator,
W11396837A Refrigerator
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Whirlpool W11396837A Side-by-Side
Refrigerator
[pdf] User Guide
W11396837A, Side-by-Side Refrigerator, W11396837A Side-by-Side Refrigerator
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>