Energy Australia Smart Meter Digital Flyer User Guide

: June 1, 2024
: Energy Australia

Table of Contents

Energy Australia Smart Meter Digital Flyer
Product Specifications
Product Usage Instructions
Frequently Asked Questions
What’s smart about smart meters
How do smart meters work
Use My Account and our app to check your usage
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Energy Australia Smart Meter Digital Flyer

Product Specifications

Product Name: Smart Meter
Usage Recording: 5-minute intervals
Communication: Digital system, mobile network connectivity
Data Management: My Account and mobile app integration
Manufacturer Compliance: Australian Standards

Product Usage Instructions

1. Understanding Smart Meters

Smart meters are digital communication systems that record electricity usage in 5-minute intervals. They automatically send this data to your electricity retailer via mobile networks.

2. Accessing Usage Information

Use My Account or the EnergyAustralia app to manage your energy accounts online or on your smartphone. It may take up to 10 business days for your usage data to appear after installation. To access My Account, scan the QR code or visit energyaustralia.com.au/myaccount. Download the app from the app stores.

Frequently Asked Questions

How do I read my smart meter?

There is no need for you to look at your smart meter ever again. You can access all your energy usage information from My Account or by using the EnergyAustralia app.

Are smart meters safe?

Yes. Smart meters are manufactured and installed according to all applicable Australian Standards

Do I own my smart meter?

No, meters are not the property of the customer. Your meter stays with the premises

Who do I call if I have a question about my smart meter now that it’s installed?

Call us on 133 466 and we’ll be happy to help.

Can smart meters cause any health issues?

Smart meters are safe and all smart meters installed comply with the electromagnetic exposure limits established by Australian safety authorities. According to ARPANSA, there is no established scientific evidence that the low level RF EME exposure from smart meters causes any health effects including symptoms of ill health communicated by some people. For more information go to arpansa.gov.au/understanding-radiation/radiation-sources/moreradiation- sources/smart-meters.

Who has access to information transmitted from smart meters?

Smart meter data is secure and confidential. The collection and use of meter data (whether from your current meter or a smart meter) is subject to strict protection arrangements and confidentiality rules. By law, meter data can only be accessed by customers, your energy retailer and others who are entitled to it (e.g. authorised bodies, distribution networks or third party service providers with your consent). Any personal information that we hold will be handled in accordance with our privacy policy at energyaustralia.com.au/privacy

Welcome to your new smart meter

Smart meter technology will give you more choice, more control and more energy management options. Smart meters use digital technology to provide you with a whole range of benefits – a great upgrade from your old electricity meter. With a smart meter, you’ll be able to receive information about how and when you use electricity. Combined with our online energy management tool My Account and our app, you’ll have access to more meaningful information about the way you use electricity.

What’s smart about smart meters

Smart meters offer many benefits:

You get greater control of your energy accounts (via My Account and our app).
Estimated bills are virtually eliminated.
You can access information to help you manage your electricity, such as more effective use or solar systems and battery storage.
Meter readings, supply connections and disconnections can be done remotely.

How do smart meters work

Smart meters are digital communication systems that record electricity usage in 5-minute intervals. Unlike the old electricity meters, smart meters automatically send this data to your electricity retailer using mobile networks.