Gas Bill Electricity Bill Explained

Product Information

Specifications

• Gas Bill User Manual
• Manufacturer: EnergyAustralia
• Usage: Understanding and managing your gas bill

Product Usage Instructions

1. Understanding Your Gas Bill

Your gas bill contains essential information regarding your gas
account, usage, charges, and payment details. It is important to
review each section carefully to ensure accuracy and
understanding.

2. Account Identifiers

Your account identifiers are crucial for communication with your
gas provider. These include:

• Account Number: Unique identifier for your gas account.

• Meter Installation Registration Number (MIRN): Identifies the
  gas meter at your premises.

• Service Address: Location where your gas meter is located and
  where you will be billed.

• Invoice Number: For business customers to track invoices.

3. Plan Summary and Billing Period

Review your plan summary for benefits and features of your plan.
Understand the billing period, meter readings, and options for
submitting your own reading if needed.

4. Energy Charges

Gas tariffs consist of supply charges and usage charges. These
charges may vary based on seasonal rates and consumption blocks.
Learn more about gas tariffs applicable to your home or
business.

5. Government Concessions, Rebates, and Discounts

Check for government concessions or rebates applied to your
account. Any discounts relevant to your plan will be detailed on
your bill.

6. Account Summary and Payments Received

Track your opening balance, payments received, and any
outstanding amounts to manage your account effectively.

Frequently Asked Questions (FAQ)

Q: How can I submit my own meter reading?

A: You can submit your own meter reading by visiting
energyaustralia.com.au/submit-meter-reading and following the
instructions provided on the website.

Q: Where can I find more information about gas tariffs for my

home or business?

A: You can learn more about gas tariffs for your home at
energyaustralia.com.au/tariffs or for business at
energyaustralia.com.au/small-business-tariffs.

Understanding Your Gas Bill
Page 1

1. Your account identifiers

Account number: Your account number is a unique identifier for your gas account. This is the number to quote if you contact us or make a payment by phone.

Meter Installation Registration Number

(MIRN):

A unique number used by us and your

distribution company to identify the gas

meter at your premises. In ACT and NSW

this unique number is referred to as the

Delivery Point Identifier (DPI).

Service address:

The service address is where your gas

meter(s) is located and the address

you’ll be billed for.

Invoice number: Business customers will find their invoice number in this section.

2. Best Offer

You’ll get one of two messages letting you know if you’re on our best priced plan. If you’re not you’ll get a message about which plan is best for you (based on a minimum saving of $22 incl. GST a year).

More information can be found at energyaustralia.com.au/better-bills.

3. Need to get in touch?
Here you’ll find the best ways to contact us. We’ve also included the number of the distribution company (which owns the gas pipes in your area) for gas faults.
4. Your bill
Amount due and bill due date: The total amount due is the amount payable (incl. GST) and must be paid by the due date. This amount includes any payments made towards your account or balances that have been carried forward from your previous gas bill.
5. Payment options
These are a range of easy payment options ­ simply choose the one that suits you best. Note, a credit card merchant service fee may apply if you pay with your credit card.

Understanding Your Gas Bill
Page 2A

1. Plan summary

Your plan summary will include the

name of your plan and lists any applicable

benefits (e.g. discounts) and features

(e.g. Carbon Neutral) of your plan.

2. Billing period

This shows the start and end dates of

the period as well as the number of days

covered in your bill.

We’ll let you know if the bill is based on a

reading from your meter (`actual’) based on

your meter reading or if we had to estimate

your bill because the meter reader could

not access your meter to take a reading.

If you received an estimated bill you

can submit your own meter reading at

energyaustralia.com.au/submit-meter-

reading.

3. Energy charges
On your bill you’ll see that gas tariffs are divided into two parts.
Supply charge: A daily service charge to deliver gas to your property.
Usage charge: Charges based on the actual gas you used during the billing period.
Gas rates can be different for winter and summer and are billed in blocks calculated in Megajoules (MJ). Once you’ve reached the threshold of that block, you may be charged a different rate for the next block.
You can learn more about gas tariffs for your home at energyaustralia.com.au/ tariffs or for business at energyaustralia. com.au/small-business-tariffs.
4. Government concessions or rebates
We apply government concessions and rebates to eligible accounts.
5. Discounts
Discounts that apply to your plan will appear here. These discounts are calculated and deducted from your bill.
2.

Understanding Your Gas Bill
Page 2B
6. Account summary
Opening balance: The amount due or credits from your last gas bill.
7. Payments received
This lists payments received on your account after your last bill was issued.
6. 7.
8.

8. Adjustments, other fees and charges incl GST
Adjustments may include any pay on time discounts that apply to your bill that has been paid on time, any other fees and charges such as moving fees and additional services, or changes to the bill calculation. Balance carried forward: An amount still owing or credits after the payments you’ve made towards your last gas bill. Current charges: This is the total amount charged (incl. GST) ­ with and without any applicable discounts and adjustments.
3.

Understanding Your Gas Bill
Page 3

1. More information about this bill

This section has very important messages about this bill.

For example a reminder that your energy rates have changed within the billing period.

2. Need support?

This section gives you more information

to receive extra support if you need it

such as payment assistance, life support,

interpreter service, support for the hearing

and speech impaired and more.

3. Usage data
This graph shows your gas usage over time. It may help you understand how much gas you have used.

Average daily use:

The average amount of gas you used each day for this billing period.

Same time last year: The average gas you consumed each day for the same time last year.

If we have 12 months of data, you’ll see a percentage showing you if there has been an increase or decrease in your average gas usage if this information is available.

Average cost per day: The average cost of gas you have used per day (incl. GST).

Understanding Your Gas Bill
Page 4

1. Other messages

This contains further details for your information, such as how the best offer is calculated. Business customers will find their Australian Business Number in this section.

2. Meter details

You’ll find your meter number details, along with your next meter read date range for when your next meter reading is scheduled to take place. You should receive your next bill shortly after this date range.

We’re here to help
Chat Residential customers energyaustralia.com.au/livechat (Monday to Friday 8.00am to 9.00pm and Saturday 9.00am to 6.00pm)
Business customers energyaustralia.com.au/ business-chat (Monday to Friday 8.00am to 6.30pm)
Call Residential customers 133 466 (Monday to Friday 8.00am to 7.00pm) Business customers 1800 146 749 (Monday to Friday 8.00am to 6.30pm)
Visit energyaustralia.com.au/bill-guides
5.

References

• EnergyAustralia | Award-Winning Electricity & Gas Provider. Discounts Available.
• Better bills FAQs | EnergyAustralia
• Contact us | EnergyAustralia

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