FLAVEL FUF55W White Under Counter Freezer Instruction Manual

: June 17, 2024
: FLAVEL

Table of Contents

FLAVEL FUF55W White Under Counter Freezer
Product Information
Your refrigerator
Energy Saving Tips
Installation
Installation Instructions
Before operating
Temperature Control And Adjustment
Using your refrigerator
Maintenance and cleaning
Do’s and Don’ts
Problem-Solving
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

FLAVEL FUF55W White Under Counter Freezer

Product Information

Specifications

Model : FUF55W
Product : Freezer
Manufacturer : FLAVEL
Website : https://manual-hub.com/

Description

Congratulations on your choice of a FLAVEL quality Appliance which has been designed to give you service for many years. The FLAVEL FUF55W is a freezer that provides ample storage space foryour frozen foods. It features a top trim, ice bank, fast-freeze compartment, and multiple frozen food compartments. The adjustable front feet allow for easy leveling and stability.

Warnings

Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
Ensure that the product is not damaged and that all the parts and accessories are in perfect condition before use.
Do not use multiple adapters or extension cords to connect the appliance.
Do not allow children or individuals with reduced physical, sensory, or mental capabilities to use the appliance without proper supervision or instruction.

Electrical Requirements

Before connecting the appliance to the power supply, ensure that the voltage and frequency indicated on the rating plate inside the appliance match your electricity supply. The rating label is located on the left-hand side of the fridge inner liner. We recommend connecting the appliance to a suitable switched and fused socket. The plug should be easily accessible for connection and disconnection. If the mains lead of the appliance is damaged or needs replacement, it must be replaced with a special purpose-mademains lead obtained from a FLAVEL Authorized Service Agent.

FAQ

Q: Can I use extension cords to connect the freezer?
- A : No, it is not recommended to use multiple adapters or extension cords. The appliance should be connected directly to a suitable switched and fused socket.
Q: How do I defrost the freezer?
- A : To defrost the freezer, follow the defrosting process recommended by the manufacturer. Do not use mechanical devices or other means to accelerate the defrosting process.
Q: Can children use the appliance?
- A : Children or individuals with reduced physical, sensory, or mental capabilities should only use the appliance under proper supervision or instruction.

Please read these instructions first before using your appliance
Thank you for choosing a Flavel appliance.
Please take some time to read this user manual before using your appliance, to ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this user manual, and store in a safe location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences between models will be listed.
If you have any questions or concerns, please call our contact center or find help and information online at www.flavelappliances.com
This appliance which is among the latest range
introduced is particularly environmentally friendly. Your appliance contains non-CFC / HFC natural substances in the cooling system (Called R600a) and in the insulation(Called cyclopentane) which are potentially flammable if exposed to fire. Therefore, take care not to damage, the cooling
circuit/pipes of the appliance in transportation and in use. In case of a damage do not expose the appliance to fire, or potential ignition source, and immediately ventilate the room where the appliance is situated.

We suggest you contact your local authority for disposal information and facilities available.
We do not recommend use of this appliance in an unheated, cold room. (E.g.: garage,conservatory, annex, shed, out-house etc.) See item 6 on Page 5.
To obtain the best possible performance and trouble free operation from your appliance it is very important to carefully read these instructions.
On delivery, check to make sure that the product is not damaged and that all the parts and accessories are in perfect condition.
Ensure that the plug remains readily accessible. Do not use a multiple adapter or extension cable.
Failure to observe these instructions may invalidate your right to free service during the guarantee period.

WARNING – Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
WARNING – Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
WARNING – Do not damage the refrigerant circuit.
WARNING – Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.

We suggest you keep these instructions in a safe place for easy reference.

Your refrigerator

Congratulations on your choice of a FLAVEL quality Appliance which has been designed to give you service for many years.

FLAVEL-FUF55W-White-Under-Counter-Freezer-FIG1

Top trim
Ice bank
Fast-freeze compartment
Frozen-food compartments
Adjustable front feet

C Figures that take place in this instruction manual are schematic and may not correspond exactly with your product. If the subject parts are not included in the product you have purchased, then it is valid for other models.

Warnings

DO NOT connect your appliance to the electricity supply until all packing and transit protectors have been removed.
Leave to stand for at least 4 hours before switching on to allow compressor oil to settle if transported horizontally.
If you are discarding an old refrigerator with a lock or latch fitted to the door, disable the lock/latch, and ensure that it is left in a safe condition to prevent the entrapment of young children.
This fridge/freezer must only be used for its intended purpose i.e the storing and freezing of edible foodstuff.
Do not dispose of the appliance on a fire. At FLAVEL, the care and protection of our environment is an ongoing commitment. This appliance which is among the latest range introduced is particularly environmentally friendly. Your appliance contains non-CFC / HFC natural substances in the cooling system (Called R600a) and in the insulation (Called cyclopentane) which are potentially flammable if exposed to fire. Therefore, take care not to damage, the cooling circuit/pipes of the appliance in transportation and in use. In case of damage do not expose the appliance to fire or potential ignition source and immediately ventilate the room where the appliance is situated.
We suggest you contact your local authority for disposal information and facilities available.
To obtain the best possible performance and trouble-free operation from your appliance it is very important to carefully read these instructions.
On delivery, check to make sure that the product is not damaged and that all the parts and accessories are in perfect condition.
Ensure that the plug remains readily accessible. Do not use multiple adapter bar or extension cables.
Failure to observe these instructions may invalidate your right to free service during the guarantee period.
Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage compartment of the appliance, unless they are of the type recommended by the manufacturer.
We suggest you keep these instructions in a safe place for easy reference.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.

Electrical Requirements
Before you insert the plug into the wall socket make sure that the voltage and the frequency shown on the rating plate inside the appliance corresponds to your electricity supply.
The rating label is on the left-hand side of fridge’s inner liner.
We recommend that this appliance be connected to the main supply via a
suitable switched and fused socket. The appliance must be positioned so that the plug is accessible.
Should the mains lead of the appliance become damaged or should it need
replacing at any time, it must be replaced by a special purpose-made mains lead which can only be obtained from a FLAVEL Authorised Service Agent.
Warning! This Appliance Must Be Earthed
If the fitted molded plug is not suitable for your socket, then the plug should be cut off and an appropriate plug fitted. Destroy the old plug which is cut off as a plug with bared cord could cause a shock hazard if inserted into a socket elsewhere in the house.
The molded plug on this appliance incorporates a 13 A fuse. Should the fuse need to be replaced an ASTABEAB approved BS 1362 fuse of the same rating must be used. Do not forget to refit the fuse cover. In the event of losing the fuse cover the plug must not be used until a replacement fuse cover has been fitted.
The color of the replacement fuse cover must be the same color as that visible on the pin face of the plug. Fuse covers are available from any good electrical store. 6

Important! Fitting A Different Plug
As the colors of the wires in the mains lead of this appliance may not correspond with the colored markings identifying the terminals in your plug proceed as follows: (See diagram).

Connect the green-yellow or green (Earth) wire to the terminal in the plug marked ‘E’ or with the symbol or colored green and yellow or green.
Connect the blue (Neutral) wire to the terminal in the plug marked ‘N’ or colored black.
Connect the brown (Live) wire to the terminal in the plug marked ‘L’ or colored red.
With alternative plugs a 13 A fuse must be fitted either in the plug or adaptor or in the main fuse box. If in doubt contact a qualified electrician .

Energy Saving Tips

Ensure your appliance is installed in a well-ventilated area.
Ensure the time between buying chilled/frozen food and placing them in your appliance is kept at a minimum, particularly in summer. We recommend you use a cool bag or a special carrier bag to carry frozen food.
Do not leave the door (s) of your appliance open longer than necessary and ensure they are closed properly after each opening.
Defrost frozen food in the fridge compartment, so that frozen food acts as an ice pack to assist cooling in the fridge.

Installation

Transportation Instructions

The appliance should be transported only in a vertical upright position. The packing as supplied must be intact during transportation.
If during the course of transport, the appliance has to be transported horizontally, it must only be laid on its right-hand side when standing in the front of the appliance. After bringing it to the upright position,it must not be operated for at least 4 hours to allow the system to settle.
Failure to comply with the above instructions could result in damage occurring to the appliance. The manufacturer will not be held responsible if these instructions are disregarded.
The appliance must be protected against rain, moisture and other atmospheric influences.
Empty any water in the drain tray before moving see sections “Defrosting” and “Cleaning & Care” for further information
Important : Make sure the plastic evaporating pan at the back of the product collects water properly.
Important : Care must be taken while cleaning/carrying the appliance to avoid touching the bottom of the condenser metal wires at the back of theappliance as you might injure your fingers and hands
Important : This appliance is not designed for stacking with any other appliance. When positioning your appliance, take care not to damage your flooring, pipes, wall coverings, etc.

Do not move the appliance by pulling it by the door or handle. Do not attempt to sit or stand on top of your appliance as it is not designed for such use. You could injure yourself or damage the appliance.
Important : Make sure that the mains cable is not caught under the appliance during and after carrying/moving the appliance, to avoid the mains cable becoming cut or damaged.”Do not allow children to play with the appliance or tamper with the controls.
FLAVEL declines to accept any liability should the instructions not be followed.

Installation Instructions

If possible avoid placing the appliance near cookers, radiators or in direct sunlight as this will cause the compressor to run for long periods. If installed next to a source of heat or refrigerator, maintain the following minimum side clearances:
- From Cookers 2” (50 mm)
- From Radiators 12” (300 mm)
- From Refrigerators or Larder Fridge 1” (25 mm)
No gap is required at sides and top. See item 3 below to ensure a gap is obtained at the rear of the appliance. If a gap is available on side and top, retain it if possible as it would improve the air circulation around the appliance.
Fit the two plastic wall spacers supplied with the appliance on to the condenser at the back of the refrigerator by rotating 1/4 turn (see diagram).
The appliance should be located on a smooth surface. The two front feet can be adjusted as required.
- To ensure that, your appliance is standing upright adjust the two front feet by turning clockwise or anti-clockwise until the product is in firm contact with the floor. Correct adjustment of feet avoids excessive vibration and noise.
Refer to the “Cleaning and Care” section to prepare your appliance for use.
This appliance has been designed to operate in ambient temperatures between +10 and + 32 degrees C (50 and 90 degrees F). However if the appliance is installed in an unheated/cold room (E.g.: Conservatory /annex/shed / garage etc.) it will still operate satisfactorily thanks to the Freezer Guard system developed by Flavel, down to -15°C ambient temperature.
A special receptacle is supplied to store the mains plug during transit. The receptacle is fixed at the back of the cabinet, on the right-hand side of the compressor. (See diagram) Gently remove the plug from the receptacle. Never pull the mains cord, you may damage the appliance. In the case of transportation, ensure you locate the plug in the receptacle provided to avoid transit damage.
The space in the room where the appliance is installed must not be smaller than 10 cubic metres.

Reversing the doors

Proceed in numerical order

FLAVEL-FUF55W-White-Under-Counter-Freezer-FIG5

Switch off at the socket outlet and pull out the mains plug.
Remove all food, loose items and fittings from inside the applianceand door shelves.
Carefully tilt the appliance on its back side. (1) (You may need somebody to help you.) Take care not to damage the appliance by laying on some protective material (e.g. itsoriginal packaging). Make sure that you tilt the appliance on its back side, otherwise compressor oil may block the pipes and you may damage the appliance.
Unscrew and remove the LHS front feet and bolt (2).
Unscrew the bolts and remove the bottom hinge while holding the door (3).
Remove the door carefully fromthe top hinge by sliding down wards (4).
eposition top hinge bushing and blanking plug on the opposite side and stand the door safely (5). You may find it easier to remove the bushing and the plug with the tip of a smallscrewdriver. Take care not to mark the door.
Reposition the top hinge on the opposite side (6 and 7).
To refit the door, locate the top hinge in the door, attach to the cabinet and hold the door (8).
Fit the bottom hinge (9). If necessary adjust and then tighten the bolts. Ensure,that the door opens and closes easily and that there are no gaps allowing air into the cabinet. If there are gaps between the door seal and the cabinet, adjust the door seal by gently pulling away from the door using fingers.
Fit the other front feet (10).
Carefully stand your appliance. (You may need somebody to help you.) Adjust the front feet (See Installation Instructions)
Put back all, loose items and fittings.
Wait for at least 4 hours to allow the system to settle before switching on.Spare plastic parts supplied with the appliance are for your future use during door repositioning.

Before operating

Final Check

Before you start using the fridge/ freezer check that:

The feet have been adjusted for perfect leveling.
The interior is dry and air can circulate freely at the rear.
Clean the interior as recommended under “CLEANING AND CARE.”
Insert the plug into the wall socket and switch on the electricity supply. Avoid accidental disconnection by tapping on the switch.
You will hear a noise as the compressor starts up. The liquid and gases sealed within the refrigeration system may also give rise to noise, whether the compressor is running or not which is quite normal.
if you are going to store already frozen food you don’t need to change the thermostat setting.
Slight undulation of the top of the cabinet is quite normal due to the manufacturing process used, so do not worry, it is not a defect.
The front edges of the cabinet may feel warm. This is normal. These areas are designed to be warm to avoid condensation.
We recommend that you set the thermostat knob at 3 and monitor the temperature to ensure the appliance maintains desired storage temperatures (see section Temperature Control and Adjustment).
Do not load the appliance immediately after it is switched on. Wait until the correct storage temperature has been reached. We recommend that you check the temperature with an accurate thermometer (see; Temperature Control and Adjustment).

Important Notes :

If there is a power failure do not open the door. Frozen food should not be affected if the failure lasts for less than 13 hours. If the failure is longer, then the food should be checked and either eaten immediately or cooked and then re-frozen.
If you find the freezer door difficult to open just after you have closed it, don’t worry. This is due to the pressure difference which will equalise and allow the door to open normally after a few minutes.
always wrap food using a suitable packaging material before storing in your appliance to avoid contact with the appliance surface and food remains for hygiene reasons.

Temperature Control And Adjustment

FLAVEL-FUF55W-White-Under-Counter-Freezer-FIG6

Temperature is controlled by the thermostat which is located on the rear wall of the cabinet (see the diagram on page 5). The thermostat knob is located on the thermostat housing. “Number 4” is the coldest setting. The normal storage temperature of your appliance should be -18 °C (0 °F). Lower temperatures may be obtained by adjusting the thermostat knob towards the ‘number 4 ‘ position.
We recommend that you check the temperature with a thermometer to ensure that the storage compartments are kept to the desired temperature.

Remember you must take your reading very quickly since the thermometer temperature will rise very rapidly after you remove it from the freezer.
Please remember each time the door is opened cold air escapes and the internal temperature rises. Therefore never leave the door open and ensure it is closed immediately after food is put in or removed.

Using your refrigerator

Defrosting of the appliance
Defrost twice a year or when a frost layer of around 7 mm (1/4”) has formed.
To start defrosting procedure turn the thermostat knob to zero position (Alternatively, you may switch off the freezer at the socket outlet and pull out the mains plug.)

All food should be wrapped in several layers of newspaper and stored in a cool place (e.g. fridge or larder).

Remove all freezer drawers. The special defrost collection basin collects the defrost water. Therefore defrosting can be conducted without mess.

Containers full of warm water may be placed carefully in the freezer to speed up the defrosting.

Do not use pointed or sharp-edged objects such as knives, or forks to remove the frost.

Never use hairdryers, electrical heaters, and other similar electrical appliances for defrosting.
When defrosting has finished, the sponge out any defrost water which collects at the bottom of the freezer and dry the interior thoroughly. Turn the thermostat knob to 2. Close the freezer door. Insert the plug into the wall socket and switch on the electricity supply. Don’t forget to tape over the switch to avoid accidental disconnection.

Storing Frozen Food
Prepacked commercially frozen food should be stored in accordance with the frozen food manufacturer’s instructions for a frozen food storage compartment.

The freezing area is marked with a symbol on the door liner.
To ensure that the high quality achieved by the frozen food manufacturer and the food retailer is maintained the following should be remembered:

Put packets in the freezer as quickly as possible after purchase.
Do not exceed the “Use By”, and “Best Before” dates on the packaging.
Please note that drawers, baskets, flaps, and trays are all removable.

Freezing Fresh Food
The freezing capacity of your appliance in a 24-hour period is 10.5 kg (23 lb). Never exceed this maximum capacity.
If you are using the maximum freezing capacity, turn the thermostat knob to position 4.
Fast freeze compartment (3) is shown in the diagram.
Take special care not to mix already frozen food and fresh food.
If the fast freeze compartment (3) is filled with fresh food, other compartments can also be used to freeze fresh food.

Making ice cubes

Fill the ice-cube tray 3/4 full with water and place it in the freezer.
As soon as the water has turned into ice, you can take out the ice cubes.
Never use sharp objects such as knives or forks to remove the ice cubes. There is a risk of injury!
Let the ice cubes slightly thaw instead, or put the bottom of the tray in hot water for a short moment.

Warning:
Do not use any copper pots or dıshes ınsıde the cabinet!
Do not load any food without packaging.!

Maintenance and cleaning

We recommend that you switch off the appliance at the socket outlet and pull out the main plug before cleaning.
Never use any sharp abrasive instrument, soap, household cleaner, detergent or wax polish for cleaning.
Use lukewarm water to clean the cabinet of the appliance and wipe it dry.
Use a damp cloth wrung out in a solution of one teaspoon of bicarbonate of soda to one pint of water to clean the interior and wipe it dry.
Excess deposits of ice should be removed on a regular basis using the handle of a spoon. A large accumulation of ice will impair the performance of the freezer.
if the freezer is not going to be used for a long period of time switch it off, remove all food, clean it, and leave the door ajar.
To remove a drawer, pull it as far as possible, and then tilt it upwards, and then pull it out completely.
Any dust that gathers on the condenser, which is located at the back of the freezer, should be removed once a year with a vacuum cleaner.
Check door seals regularly to ensure they are clean and free from food particles..
Never :
Clean the worktop with unsuitable material; eg petroleum-based products.
Subject it to hot temperatures in any way, Scour, rub, etc., with abrasive material.

Do’s and Don’ts

Do-Check contents of the freezer at regular intervals.
Do- Clean your freezer regularly. Do- Keep food for as short a time as possible and adhere to “Best Before”, “Use By” dates.
Do-Store commercially frozen food in accordance with the instructions given on the packets that you buy.
Do- Always choose high-quality fresh food and be sure it is thoroughly clean before you freeze it.
Do prepare fresh food for freezing in small portions to ensure rapid freezing.
Do- Wrap all foods in aluminum foil or freezer-quality polythene bags and make sure any air is excluded.
Do-Wrap frozen food when you buy it and put it into the freezer as soon as possible.
Do separate food in the compartments. This will enable you to find food quickly and avoid excessive door opening therefore save electricity.
Do- Remove ice cream from the freezer 10-20 minutes before serving.
Don’t- Leave the door open for long periods as this will make the freezer more costly to run.
Don’t- Put hot food into the freezer. Let it cool down first.
Don’t- Put liquid-filled bottles or sealed cans containing carbonated liquids into the freezer as they may burst.
Don’t- Store poisonous or dangerous substances in the Freezer. Your freezer has been designed for the storage of edible foodstuffs only.
Don’t- Exceed the maximum freezing capacity (10 kg in any 24 hours) when freezing fresh food.
Don’t- Consume ice cream and water ices directly from the freezer. The low temperature may cause ‘freezer burns’ on lips.
Don’t- Freeze fizzy drinks.
Don’t- Try to keep frozen food that has thawed, it should be eaten within 24 hours or cooked and refrozen.
Don’t- Remove items from the freezer with wet hands.
Don’t- Close the door before placing the fast-freeze compartment cover in its place.
Don’t- Leave frozen food at room temperature to thaw; the best way to defrost food is to put it in the freezer to thaw slowly. Make sure you avoid defrosting food or food juices drip onto other food.
Don’t remove the plastic cover on the rear wall.
Don’t Damage the pipes on the appliance.

Problem-Solving

If the appliance does not operate when switched on, check:

The plug is inserted properly in the socket and that the power supply is on. (To check the power supply to the socket, plug in another appliance)
The fuse has blown/the circuit breaker has tripped/the main distribution switch has been turned off.
The temperature control has been set correctly.
The new plug is wired correctly if you have changed the fitted molded plug.

If the appliance is still not operating after the above checks, please refer to the section on “How To Obtain Service”. Please ensure that the above checks have been made as a charge will be made if no fault is found.

FLAVEL UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Flavel product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of the original purchase of the product and lasts for a period of twelve (12) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.

If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our contact center on 0333 207 9894 (UK and Northern Ireland) or 01 691 0164 (Republic of Ireland)

This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.
What is covered by this guarantee?

Repairs to the product are required as a result of faulty materials, defective components or manufacturing defects.
functional replacement parts to repair a product.
The costs of a Flavel Approved Engineer to carry out the repair.
What is not covered?
Transit and delivery damage.
Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Flavel Approved

Engineer (the “Engineer”).

Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment).

This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:

Time taken off work.
Damaged food, clothing or other items.
Meals taken at restaurants or from takeaways.
General compensation for inconvenience.

Important Notes

Your product is designed and built for domestic household use only.
The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises unless we have previously agreed to the installation environment.
The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.
This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.
This guarantee is effective from the initial date of purchase of a new product from an authorized retailer and will be void if the product is resold.
This guarantee does not apply to graded sales (where the product is purchased as a “second”).
Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out above.
The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Flavel offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00 am to 5.00 pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavor to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:

You cannot provide evidence that your product is covered by this guarantee.
Where a service call has been made and the engineer finds that there is no fault with your product.
That your product has not been installed or operated in accordance with the User Instructions Booklet.
That the fault was caused by something other than faulty materials, defective components or manufacturing defects. for missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are a resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.

FLAVEL UK AND NORTHERN IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance in the United Kingdom or Northern Ireland, then the standard 12 month guarantee will be extended to 24 months, under the same terms and conditions as detailed in our Standard Guarantee Terms and Conditions. Built-in or integrated appliances purchased in the Republic of Ireland are excluded.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or to use our online services. When you call us you may be required to input your serial number into your telephone keypad. For help please visit flavelappliances.com/support/model- finder

The product model number is printed on the Operating Instruction Booklet / User guide
The product model and serial number is printed on the Rating Label affixed to the appliance.
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of purchase paperwork

Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting service under guarantee.

Model number| Serial number| Purchased from| Date of purchase
---|---|---|---
| | |

For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be levied where no fault is found, and even though your product may still be under guarantee.

After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9894
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 691 0164
Service once the manufacturers’ guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a charge.

Should you experience any difficulty in obtaining service please call us at 0333 207 9894 or 01 691 0164

Contact us through our website
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