NeoCharge NEMA 10-30 Smart Splitter User Manual

NeoCharge NEMA 10-30 Smart Splitter

Product Information

Specifications

• Model: Smart Splitter
• Includes: Smart Splitter (1x), Mounting Bracket (1x), Thumb Screws (2x), Panhead Screws (2x), Bracket Screws (2x)
• Compatibility: Supports 40A and 50Amp splitters
• Installation Time: 5-10 minutes
• Required Tools: Phillips Screwdriver

Product Usage Instructions

Cautionary Advice
Avoid exposing the Smart Splitter to foreign objects, moisture, or water. Discontinue use if corrosion or damage is suspected. Do not allow rainwater to run along the charge cable during charging.

Configuration
Do not plug the Smart Splitter into a submerged electrical outlet or one covered in snow. In such situations, turn off the breaker before unplugging the device. Avoid contact with sharp metallic objects and refrain from inserting foreign objects into the device. Do not use private power generation for charging.

Installation Overview
Installation of the Smart Splitter requires a Phillips Screwdriver and takes approximately 5-10 minutes. Refer to the video guide for visual assistance.

Installation Instructions

1. Turn off the breaker to the 240v outlet.
2. Unplug the appliance or EV charger currently occupying the outlet.

FAQs

Can the Smart Splitter charge multiple cars simultaneously?

Yes, the 40A and 50Amp splitters have the ability to charge two cars simultaneously.

What should I do if rain falls during charging?

Do not allow rainwater to run along the length of the charge cable plugged into your device.

What tools are required for installation?

A Phillips Screwdriver is required for installation.

How do / adjust my charging amperage?

Charging amperage is determined by the settings of the EV or the EVSE (charger). You will need to be able to adjust your charging amperage if you plan on charging from a 30A dryer outlet, as most EVSE are pre-set to charge above 30A. The Smart Splitter does not have the ability to adjust the amperage.

What is the difference between an industrial-grade and residential-grade 240V receptacle?

Industrial-grade receptacles are available for NEMA 14-30 (30A) and 14-50 (50A) outlets. These receptacle variations are have a much more robust design that has a superior clamping mechanism. These are intended for long session duration from devices such as heavy machinery and EV charging. Industry experts strongly recommend upgrading your wall outlet to an industrial grade version made by brands such as Hubbell or Bryant if you intend to regularly charge your EV at home.

My mounting bracket doesn't fit / work for my wall outlet?

Each Smart Splitter comes with a mounting bracket that s designed to fit the most common configuration of each outlet's unique use case. If you have a unique use case where the provided mounting bracket doesn't fit, please scan the QR code to check out our Mounting Bracket Guide:

Welcome to the NeoCharge family! As EV drivers, we understand the headaches that come with home charging. Costly rewiring and limited options prompted us to find a better solution for charging at home – one that is easier, more cost-effective, and doesn’t require expensive panel upgrades.
Our journey led us to collaborate with industry experts, engineers, utilities, and electricians, resulting in the birth of the Smart Splitter – the first product to enable safe, cost-effective, and effortless home EV charging access without rewiring. It’s a significant stride towards making the electrification of homes more affordable and contributing to our climate goals.

But we didn’t stop there. We’re now focused on optimizing your entire home’s energy usage for increased savings, insights, and control – all while reducing the strain on the grid. Make sure to sign up for exclusive early access to the new NeoCharge Connect app. We are truly thankful to have earned the trust of tens of thousands of EV drivers across North America, and we extend that gratitude to you for becoming part of our community as well.

What’s in the Box

The thumb and panhead screws are interchangeable when securing the bracket to the Smart Splitter:

• Thumb Screws: For quick plug-and-play
• Panhead Screws: A low-profile option to avoid interfering with the orientation of larger plugs and cords. Screwdriver required.

How it Works

The Smart Splitter functions by monitoring the total power coming from both outlets and shutting off the Secondary side when the total load exceeds the limit of your circuit. Once the Primary side finishes drawing power, the Splitter will automatically switch back and resume power to the Secondary side.

The Primary outlet is always active even if the device plugged into the Primary side is not “running”.

• 40 and 50 Amp Splitters have the ability to charge two cars simultaneously – See Page 7

Switching Limits:

• 30A Smart Splitters (NEMA 10-30, 14-30) Smart Splitters are pre-set with 10 Amp switching limits to support Appliance x EV setups.
• 50A Smart Splitters (NEMA 14-50, 10-50, 6-50) are pre-set with 44A switching limits to support simultaneous charging with Dual EV setups.

Cautionary Advice

• Do not set your EV charging amperage:

  • 40 Amps on a 50A breaker
  • 24 Amps on a 30A breaker

• Only use your Smart Splitter within the specified operating parameters.

• Do not use (or discontinue using) the NeoCharge if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate.

• Do not use the NeoCharge in any outlet for which it is not designed.

• Do not attempt to open, disassemble, repair, tamper with, or modify your Smart Splitter. The device is not able to be serviced by the user.
  Please contact NeoCharge Support for any repairs.

• Do not disconnect your Smart Splitter when it is supplying power to either output.

• Do not plug the NeoCharge into a damaged, loose or worn power outlet. Ensure that the prongs on your device fit snuggly into your wall outlet, and secure with the provided mounting bracket if possible.

• Do not expose your unit to flammable or harsh chemicals or vapors. Do not use or store your device in a recessed area or below floor level. When using your Smart Splitter indoors, ensure that the device is positioned at least 18 inches (46 cm) above the floor.

• Avoid and prevent your Smart Splitter from foreign objects as well as moisture and water at all times. If any sort of corrosion or damage is suspected discontinue use immediately. If rain falls during charging, do not allow rainwater to run along the length of the charge cable plugged into your device.

• Do not plug your Smart Splitter into an electrical outlet that is submerged in water or covered in snow. In the event of this situation, turn off your breaker and then unplug your device.

• Do not touch the Smart Splitter’s end terminals with sharp metallic objects such as wire, tools or needles. Do not insert any foreign objects into any part of your device. Avoid the use of cleaning solvents with your device.

• Do not use private power generation as a source for charging.

• Do not operate your Smart Splitter in temperatures outside of its operating range of -22° F to 122° F (-30° C to 50° C).

• Store your device in a clean and dry place inside temperatures of -40° F to 185° F (-40° C to 85° C).

Configuration

Ensuring Your Setup Meets Safety Guidelines
The max charging amperage you can utilize as a continuous load is 80% of your breaker rating (US and Canada Electrical Codes).

Simultaneous EV Charging (50A Breaker Only)
If you have two EVs/EVSEs with adjustable amperage capabilities, you have the option to charge both EVs simultaneously at half power. As long as the total load from both sides does not exceed the Smart Splitter’s switching limits, both cars will receive power.
To Enable Simultaneous Charging: Set both EVs (or EVSE’s) to charge at 20A or less, so the total amperage does not exceed 40 Amps.

Installation Overview

• Required Tools
  Phillips Screwdriver

• Installation Time
  5-10 minutes

• Installation & How it Works – Video Guide
  Scan this QR code for a video guide on Smart Splitter Installation:

Installation Instructions

Step 1 – Turn Breaker Off
Turn off the breaker to your 240v outlet then unplug your appliance or EV charger that is currently occupying it.

Step 2 – Install Mounting Bracket
Determine the correct mounting bracket orientation for your outlet.
Ensure that the slots of the mounting bracket are in alignment with the gold- coloured mounting points on your Smart Splitter.

Unscrew the corresponding screws from the faceplate, then screw in the bracket using the bracket screws (2x) so the mounting bracket is flush with the faceplate.

NOTES for bracket orientation:

• 240V outlets do not always have a standard orientation and may be mounted “sideways” or “upside down”.

The following are the correct bracket orientations for each outlet :

• NEMA 10-30 and 10-50 are older outlets (homes pre 1997) may use a faceplate that has a single screw above and below the outlets. Use the central screw hole on the provided bracket.
• NEMA 14-30 and 14-50 outlets have commercial-grade variations that have a larger diameter receptacle. These Smart Splitters come with a bracket that fits both the larger diameter of commercial-grade receptacles (2.5″) and standard-grade receptacles (2.125″).

WARNING!
An improperly installed bracket will overlap with the Smart Splitter’s side receptacles and can cause a short from metal-on-metal contact. Please double- check that your Smart Splitter’s mounting bracket aligns properly with the mounting points and is secured using the thumb or panhead screws before turning your breaker back on.
Scan this QR Code for a detailed video on Bracket Orientation:

Step 3 – Plug in Smart Splitter
Plug in your Smart Splitter (it feels good, we know) and secure to the mounting bracket using the thumb screws (x2). Alternatively, you may also use the provided panhead screws (x2) if you would prefer a lower profile or the thumb screws interfere with any of your cables.

Step 4 – Plug in Your Primary Device
Plug your priority appliance or EV into the Primary Output of your Smart Splitter. The primary is indicated with “PRI” on the side of the Smart Splitter next to the LED indicator.

The device plugged in to the Primary side will always take priority over the device plugged into the Secondary side. This is typically your appliance, or if charging two EVs, the Primary should be the EV you want to charge first.

Step 5 – Plug in your Secondary Device
Plug your EVSE cord into the Secondary Output of your Smart Splitter. Secondary is indicated with “SEC” on the side of the Smart Splitter next to the LED indicator.

If you are using an extension cord with your Smart Splitter, please ensure the cord is UL-certified and is the proper gauge wire.

Step 6 – Turn Breaker On
Turn on the circuit breaker to your outlet and verify that your Smart Splitter is receiving power by ensuring that the indicator lights are on.

The Smart Splitter lights will turn on once the device is powered.

LED Indicators

Troubleshooting

Having issues with your Smart Splitter? Worry not; we’re here to guide you through the troubleshooting process. Follow these simple steps to address common concerns:

1. Basic Checks:
   Begin by ensuring that your Smart Splitter is correctly connected to your power source and devices, and your circuit breaker is in the ON position. Perform a relay check by cycling power to the device and listening for a “click” when the unit turns on. If there is no “click”, please reach out to support as there may be an issue with the relays.

2. Check your charging amperage
   Ensure your charging amperage does not exceed the circuit breaker. If the Smart Splitter displays an orange LED or the circuit breaker is tripping, you likely need to lower your charging amperage.

3. Update your Smart Splitter
   Connect your Smart Splitter to WiFi for the device to automatically update to the latest firmware.

4. Step 1.) Factory Reset
   To perform a factory reset, you will need to power cycle your Smart Splitter 5 times – you can do this by flipping the circuit breaker on and off 5 times. Be sure to wait 2 seconds between each ON/OFF flip. Once the reset is successfully performed, you will see both the indicator LEDs flash RED and then go back to WHITE. You should also hear the device click when the unit boots back up.
   The device will be in WiFi Pairing Mode for the next 5 minutes after a reset before timing out. WiFi Pairing Mode is indicated by a flashing BLUE LED light.

5. Step 2.) Connect to Wifl
   Scan the QR code and follow the WiFi setup instructions.
   After connecting to WiFi, the Smart Splitter will automatically update if there is a new firmware version available. The Smart Splitter will only update if there is no power getting drawn from either the Primary or Secondary outlet.

6. Contact NeoCharge Support
   If you are still having issues, please reach out to NeoCharge Support and our knowledgeable support team will step in to support you.
   Scan the QR code to contact support for Smart Splitter Troubleshooting:

Charging Tips

Take Advantage of Rebates and Incentives
Many governments and local utility companies offer financial incentives and tax credits to encourage the adoption of electric vehicles. These incentives can significantly reduce the upfront cost of purchasing an EV and installing charging at home. There are rebates available for the purchase of the actual car, as well as for Level 2 Chargers and installation costs (which includes the Smart Splitter). Be sure to research the incentives available in your area and take full advantage of them.

Charge at Home
Charging at public charging stations is typically 2-3x more expensive than charging at home, and the savings can get even larger if you effectively take advantage of TOU rates.

Time of Use (TOU) Billing and Smart Charging
Electricity rates can vary based on time of day, with peak demand hours typically being more expensive. Many utilities offer TOU plans, where electricity is cheaper during off-peak hours, usually at night and on weekends. Use a Smart Charging application like NeoCharge Connect to schedule your car to charge at the cheapest and greenest times, often saving 30+% on charging expenses. Plug in your car whenever you are at home so the Smart Charging algorithm can optimize your charging schedule.

Scan here for FREE access to NeoCharge Connect for Upgraded Home EV Charging:

Warranty

All Smart Splitters are covered with a 3-year limited warranty from the date of purchase.
NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for two years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective.

The warranty includes:

• Defects in materials and workmanship.
• Shipping damage.
• Any material, equipment, tools, and incidentals are necessary to complete repairs including replacements.
• Supplier or manufacturer upgrades.

The warranty excludes:

• If the device has been opened, altered, abused, or misused by the owner

After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement.
*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.

Support
We are always ready to help! If you have any questions, you can contact us via the contacts below:

• support@getneocharge.com
• 805-622-2783 (Text Only)
• www.getneocharge.com

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References

• NeoCharge Feedback Survey

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