NeoCharge 24 Amp Smart Splitter User Manual
- June 13, 2024
- NeoCharge
Table of Contents
NeoCharge 24 Amp Smart Splitter User Manual
What’s in the Box
-
Smart Splitter (1x)
-
Mounting Bracket (1x)
-
Thumb Screws (2x)
-
Panhead Screws (2x)
-
Bracket Screws (2x)
NOTE:
The thumb and panhead screws are interchangeable when securing the bracket
to the Smart Splitter.
- Thumb Screws: For quick plug-and-play
- Panhead Screws: A low profile option to avoid interfering with the orientation of larger plugs and cords. Screw driver required.
How it Works
The Smart Splitter functions by monitoring the total power coming from both outlets and shutting off the Secondary side when the power draw exceeds the limit of your circuit. Once the Primary side finishes drawing power, the Splitter will automatically switch back to the Secondary side if it is still attempting to draw power.
The Primary outlet will always allow for a minimal amount of power that is necessary to power LED screens, even when the Secondary is active. This “idle mode” allows you to interact with and turn on the Primary device which will then completely shut off the Secondary
APPLIANCE AUTO-SWITCHING
Ev is charging
Appliance starts, EV charging automatically pauses
When appliance finishes, EV charging resumes
DUAL EV AUTO-SWITCHING
Primary EV is charging, Secondary outlet is shut off
Primary EV completes charging session, power switches to Secondary
Due to the completely automated switching functionality, there is no remote for the Smart Splitter.
Cautionary Advice
Do not set your EV charging amperage:
40 Amps on a 50A breaker
24 Amps on a 30A breaker
Only use your Smart Splitter within the specified operating parameters.
Do not use (or discontinue using) the NeoCharge if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate.
Do not use the NeoCharge in any outlet for which it is not designed.
Do not attempt to open, disassemble, repair, tamper with, or modify your Smart
Splitter. Your device is not able to be serviced by the user.
Please contact NeoCharge Support for any repairs.
Do not disconnect your Smart Splitter when it is supplying power to either output.
Do not plug the NeoCharge into a damaged, loose or worn power outlet.
Ensure that the prongs on your device fit snuggly into your wall outlet.
Do not expose your unit to flammable or harsh chemicals or vapors.
Do not use or store your device in a recessed area or below floor level. When
using your Smart Splitter indoors, ensure that the device is positioned at
least 18 inches (46 cm) above the floor.
Avoid and prevent your Smart Splitter from foreign objects as well as moisture and water at all times. If any sort of corrosion or damage is suspected discontinue use immediately. If rain falls during charging, do not allow rain water to run along the length of the charge cable plugged into your device.
Do not plug your Smart Splitter into an electrical outlet that is submerged in water or covered in snow. In the event of this situation, turn off your breaker and then unplug your device.
Do not touch the Smart Splitter’s end terminals with sharp metallic objects such as wire, tools or needles. Do not insert any foreign objects into any part of your device. Avoid the use of cleaning solvents with your device.
Do not use private power generation as a source for charging.
Do not operate your Smart Splitter in temperatures outside of its operating range of -22º F to 122º F (-30º C to 50º C).
Store your device in a clean and dry place inside the temperatures of -40º F to 185º F (-40º C to 85º C)
Configuration
Ensuring Your Setup Meets Safety Guidelines
The max charging amperage you can utilize as a continuous load is 80% of your breaker rating (US and Canada Electrical Codes).
Circuit Breaker Amperage
Charge Amperage
50 Amp Breaker 30 Amp Breaker
40 Amp or less 24 Amp or less
PRO TIP: Your charging amperage can be adjusted in most newer EVs and EVSEs (Electric Vehicle Supply Equipment
Simultaneous EV Charging (50A Breaker Only)
If you have two EVs/EVSEs with adjustable amperage capabilities, you have the option to charge both EVs simultaneously at half power. As long as the total load from both sides does not exceed the Smart Splitter’s switching limits, both cars will receive power.
To Enable Simultaneous Charging: Set both EVs to charge at 20A or less, so the total amperage does not exceed 40 Amps.
SIMULTANEOUS EV CHARGING
Charge two EVs simultaneously at half speed
Installation Instructions
Step 1 – Turn Breaker Off
Turn off the breaker to your 240v outlet then unplug your appliance or EV
charger that is currently occupying it.
Step 2 – Install Mounting Bracket
Remove the existing screws from the outlet faceplate.
Screw in the mounting bracket using the bracket screws (2x) so the mounting
bracket is flush with the faceplate
**** Ensure that the mounting bracket is in alignment with the gold colored
mounting points on your Smart Splitter. See pictures on page 9 for the correct
bracket orientation for each outlet
WARNING!
An improperly installed bracket will overlap with the Smart Splitter’s side receptacles and can cause a short from metal-on-metal contact. Please doublecheck that your Smart Splitter’s mounting bracket aligns properly with the mounting points before turning your breaker back onn
If the provided mounting bracket does not fit your outlet we offer a larger bracket that is compatible with 2.5″ diameter commercial grade outlets.
Notes for NEMA 10-30 and 10-50:
- These outlet types don’t have a standard orientation so it may be “upside-down” or “sideways”. No need to worry, simply utilize the mounting bracket to secure the Smart Splitter to the wall.
- Some older faceplates only have two mounting points centered above and below the outlet. Use the center hole on the provided mounting bracket.
Step 3 – Plug in Smart Splitter
Plug in your Smart Splitter (it feels good, we know) and secure to the
mounting bracket using the thumb screws (x2). Alternatively, you may also use
the provided panhead screws (x2) if you would prefer a lower profile or the
thumb screws interfere with any of your cables.
Step 4 – Plug in Your Primary Device
Plug your priority appliance or EV into the Primary Output (left side) of your
Smart Splitter. Primary is indicated with PRI on the side of the Smart
Splitter next to the LED indicator.
The device plugged in to the Primary side will always take priority over the device plugged into the Secondary side. This is typically your appliance, or if charging two EVs, the Primary should be the EV you want to charge first.
Step 5 – Plug in your Secondary Device
Plug your EVSE cord into the Secondary Output (right side) of your Smart
Splitter. Secondary is indicated with SEC on the side of the Smart Splitter
next to the LED indicator.
If you are using an extension cord with your Smart Splitter, please ensure the cord is UL certified and is the proper gauge wire.
Step 6 – Turn Breaker On
Turn on the circuit breaker to your outlet and verify that your Smart Splitter
is receiving power by ensuring that the indicator lights are on.
The Smart Splitter lights will turn white once the device is powered.
LED Indicators
White – Idle/On
Green – Receiving power
Yellow – Charging paused
Blue (flashing) – WiFi Pairing iodh
- Pairing mode is active for the first 5 minutes after the device is power cycled
Red – Error; Charging stopped (lower the current limit)
Troubleshooting
Having issues with your Smart Splitter? Worry not; we’re here to guide you through the troubleshooting process. Follow these simple steps to address common concerns:
Basic Checks:
Begin by ensuring that your Smart Splitter is correctly connected to your power source and devices, and that your circuit breaker is turned on.
Visit our °ebsite:
For more comprehensive troubleshooting assistance, please go to our website at
getneocharge.com. For quick help, scan the QR code
below.
Follow Troubleshooting Flows
On our website, you’ll spot a chat button conveniently located in the lower right corner. Click it to initiate step-by-step troubleshooting flows tailored specifically to your Smart Splitter issue
Support Chat
If you still need help, our knowledgeable support staff of EV charging experts will step in to best assist you.
Warranty
All Smart Splitters are covered with a 2 year limited warranty from the date of purchase.
NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for two years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective.
The warranty includes:
- Defects in materials and workmanshi¤
- Shipping damag¸
- Any material, equipment, tools, and incidentals necessary to complete repairs including replacement³
- Supplier or manufacturer upgrades
The warranty excludes:
- If the device has been opened, altered, abused, or misused by the owner
After receiving a customer notice, the NeoCharge Customer Support team will
help troubleshoot and, if defective, issue a return/replacement.
*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.
Support
We are always ready to help! If you have any questions, you can contact us via the contacts below:
805-622-2783 (Text Only)
Welcome to NeoCharge! As EV drivers, we understand the headaches that come with home charging. Costly rewiring and limited options prompted us to find a better solution for charging at home – one that is easier, more cost- effective, and doesn’t require expensive panel upgrades.
Our journey led us to collaborate with industry experts, engineers, utilities, and electricians, resulting in the birth of the Smart Splitter – the first product to enable safe, cost-effective, and effortless home EV charging access, without rewiring. It’s a significant stride towards making the electrification of homes more affordable and contributing to our climate goals.
But we didn’t stop there. We’re now focused on optimizing your entire home’s energy usage for increased savings, insights, and control starting with your EV charging. Don’t forget to scan the QR code on the large postcard for exclusive early access to the new NeoCharge Connect app.
We are truly thankful to have earned the trust of tens of thousands of EV drivers across North America, and we extend that gratitude to you for becoming part of our community as well.
