NEXGO N96-01 Smart POS Terminal Instruction Manual
- June 1, 2024
- NEXGO
Table of Contents
NEXGO N96-01 Smart POS Terminal
Structure Description
Instructions
Power On/Off
- Power on: Power on: Press the “ ”, key for 2-3 seconds to power on a terminal.
- Power off: Press the “ ” key until it shows the menu “power off; restart”, select “power off” to enter the menu your POS terminal will turn off, “cancel” “ok”, and press ok to confirm.
Magnetic card
Swipe the card in the magstripe card slot as demonstrated below in steady
motion, and make sure the magstripe faces the device.
NOTE: Any damage to the magstripe or incorrect swiping may lead to
transaction failures.
Contact IC Card
The IC Card Slot is on the bottom of the main unit. To insert a card, hold the
opposite side of the IC chip with the chip facing up, and insert the IC card
into the slot. During the transaction process, the IC card should remain in
the slot as shown in the pic below.
NOTE: If the contact point of the IC chip is damaged or oxidized, the
transaction may fail.
Contactless IC Card
While tapping a card, hold the IC card, get close to the top of the printer
cover, and hold for around 1 second till you hear a “beep” sound which means a
completed transaction. At this time, the card can be removed.
Paper Removal
Hold the printing paper by hand, and tear it down towards the direction as
shown in the pic. While tearing the paper, please make sure the speed and
power are even and swift.
Install/Disassemble Battery
- Remove the battery cover.
- Install/disassemble battery.
- Replace the battery cover.
Power Charge
Remove the battery cover, insert the rechargeable li-polymer battery, and
replace the battery cover. Connect the adapter, mobile power or PC and
terminal using a USB cable. Plug the adapter into a power outlet. Power on the
terminal. The terminal screen will display the charging progress. After the
terminal is fully charged “ ” will display as shown in the pic below.
Install Paper Roll
- Open the paper cabinet cover in the direction shown below.
- Open the paper roll and insert it into the paper holder in the direction shown above, leaving a small portion of paper below the paper cutter.
- Close the paper holder cover in the direction shown below.
NOTE: Make sure the paper roll is installed in the right direction or it will result in a malfunction of the printer.
Install SIM/PSAM card
- Open the battery cover.
- Place the SIM/PSAM/SD card in the cardholder (the chip of the SIM/PSAM/SD card is oriented toward the inside of the machine).
Attention
- Install or remove the SIM/PSAM/SD card, and make sure the unit is turned off to avoid damage to the card.
- SIM/PSAM/SD cards can not contain, stickers or adhesive, which may affect the thickness of the card and hinder, the smooth insertion or removal of cards.
Packing List
| No. | Item | Quantity |
|---|---|---|
| 1 | N96 Smart POS Terminal | 1 |
| 2 | N96 Operation Manual | 1 |
| 3 | Power Adapter | 1 |
Trouble Shoot
- If you cannot find an answer from below, please contact your sales or technical support.
| Category | Fault | Reason | Solution |
|---|---|---|---|
| ON/OFF Issue | Unable to power on terminal | 1. Run out of battery; |
2. Battery installation incorrect;
3. AC power connected incorrectly;
4. Battery failure.
| 1. Connect with AC power supply;
2. Confirm the battery is installed properly;
3. Confirm the AC power supply is plugged in properly;
4. Replace battery.
PIN Pad Issue| No response| Terminal crash| Unplug the power supply and
battery, turn off the terminal and restart.
Communica- tion Fault| The display reads: Communi- cation Timeout| 1. Weak
wireless signal poor;
2. SIM card connection;
3. Terminal software issue.
| 1. Relocate the terminal to a window or open area;
2. Reinsert the SIM card;
3. Restart the terminal.
The display reads: “Please Insert SIM Card” after the SIM card is inserted| 1. SIM card is damaged;
2. The SIM card was inserted improperly.
| 1. Check if the SIM card is functioning, if, the chip surface is oxidized or not, wipe it with a soft cloth;
2. Reinsert SIM card.
Printer Issue| Blank printouts| Thermal printer paper is incorrectly
installed;| Reinstall thermal printer paper following the “Install Paper Roll”
guidelines above.
---|---|---|---
Printing is light/difficult to read| Poor-quality printer paper used| Replace
with good quality printer paper.
Card Read Error| The display reads: “Swipe Card Error, Please Swipe Again”|
1. Reader is dirty;
2. Card is damage- sized;
3. The card was swiped in the incorrect direction.
| 1. Clean the card reader by inserting a moderately stiff piece of paper into the card slot and dragging the paper horizontally and vertically several times, removing any particles or dirt in the reader.
2. Wipe any particles or dirt off of the magnetic strip on the card with a soft cloth; if the card is demagnetized, a replacement card may be needed from the issuing bank;
3. Please note the direction when swiping the card; the speed should be continuous.
Charging Error| Displays red battery icon after battery is installed and power adapter is connected| Li-battery was in storage too long, causing the battery to discharge below charging voltage; it can recover after reactivating.| If the battery icon displays red, please continue charging for 15 minutes; when the battery icon turns green, this indicates that the battery was successfully
reactivated; it should perform normally after a complete recharge.
Attention to installation and operation
- Please follow the instructions strictly when installing and connecting the terminal.
- The working temperature range of the terminal is 0°C – 50°C, and the storage temperature range is -20°C – 60°C.
- The terminal can just use a specified power adaptor, and cannot be replaced by another, otherwise, it will cause the terminal to work abnormally or even damage the terminal.
- Do not damage the power cable and power adaptor. It can’t be used any more if the power cable or power adaptor is damaged.
- Before plugging into the AC socket, please check whether the power outlet matches the set voltage of the device. It is recommended to choose a fuse socket and have a good grounding.
- Please keep the terminal away from liquids, and it is forbidden to splash any liquid or conductive material, otherwise it will cause a short-circuit or damage the terminal.
- Do not insert any foreign objects into any ports, otherwise the terminals will be seriously damaged.
- Please contact the professional POS maintainer when the terminal fails, users or other unqualified POS maintainer are not allowed to repair the terminal.
- Please use standard printing paper to prevent paper jams or printer damage.
- Please do not shake or knock the terminal.
- Do not use or place flammable sprays, paints, etc. near this product to avoid fire.
- Forbid to disassemble or remake the terminal. Forbidden to use the terminal illegally, offenders will stand legal responsibility.
List of Toxic and Hazardous Substances or Elements
Parts
| Toxic and harmful substances or elements
---|---
Lead (Pb)
|
Mercury (Hg)
|
Cadmium (Cd)
|
Hexavalent Chromium (CrVI)
|
Polybrominated Biphenyls
(PBB)
|
Polybrominated Diphenyl Ethers (PBDE)
Circuit board components
| | | | | |
Description
- “O” means that the content of the toxic and hazardous substance in all homogeneous materials of the part is below the limit requirement of the SJ/T11363-2006 standard;
- “X” means that the content of the toxic and hazardous substance in at least one of the homogeneous materials of the part exceeds the limit requirement of the SJ/T11363-2006 standard, but the parts marked as “X” in the above table are all due to current industry technology The level of development is limited and the substitution of toxic and hazardous substances or elements cannot be achieved.
[Environmental protection reminder] Products that have reached or exceeded the environmental protection service life should be recycled and reused under the “Administrative Measures for the Control of Electronic Information Products” and should not be discarded at will.
Hereby, [Shenzhen Xinguodu Technology Co., Ltd.] declares that the radio equipment type [N96] complies with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address:https://www.xinguodu.com/pdf/?id=202.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, according to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- this device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Caution!
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
The SAR limit set by the FCC is 1.6W/kg-1g. For body-worn operation, this device has been tested and meets the FCC RF exposure guidelines for use with an accessory that contains no metal and positions the device a minimum of 5 mm from the body. RF exposure compliance with any body-worn accessory that contains metal was not tested and certified. And use of such body-worn accessories should be avoided. Accessory available in the market and must be used to keep use distance 5mm from EUT to body-worn operation.
Non-compliance with the above restrictions may result in a violation of RF exposure guidelines.
Special statement
- Shenzhen Xinguodu Technology Co., Ltd. reserves the right to modify this manual without prior notice and reserves the right to continuously improve the accuracy, sufficiency and completeness of the information in the manual.
- Shenzhen Xinguodu Technology Co., Ltd. does not assume any legal responsibility for the adverse consequences caused by the use of this product or the use of accessories not provided by our company under the requirements of this manual.
- This manual is copyright©Shenzhen Xinguodu Technology Co., Ltd.
CONTACT
SHENZHEN XINGUODU TECHNOLOGY CO., LTD
- Company address: 17B Jin Song Mansion, Terra Industrial Trade Park
- Chegongmiao, Futian District, Shenzhen
- Hotline: 86+755+26067135
- https://www.nexgoglobal.com