SONICWALL 232-006128-00 Global Management System User Guide

SONICWALL 232-006128-00 Global Management System

Specifications

• Item Name: SonicWall GMS 9.4 UMH System Administration
• Serial Number: [Not specified]
• Version: 9.4
• License Role: GMS Software and Virtual Appliance deployments
• Install Mode : [Not specified]
• Report Type: Primary Host
• Host Name / IP: [Not specified]
• Current Time: [Not specified]
• Operating System: [Not specified]
• CPU: [Not specified]
• RAM: [Not specified]
• Available Disk Space on: [Not specified]

Product Usage Instructions

Backup/Restore Functionality
The Backup/Restore feature allows users to create backups of system configurations and restore them when needed.

Configuring the Backup/Restore Page

1. Access the Backup/Restore page from the user interface.
2. Follow the on-screen instructions to configure backup settings such as frequency, destination, and retention policy.
3. Save the settings and initiate a backup to secure your system configurations.

UMH System Settings
The UMH System Settings provide access to various system-related configurations and information.

Status
The Status page displays general information about the appliance hardware and licensed firmware.

Licenses
The Licenses page allows users to manage GMS and ViewPoint licenses, providing details on license status, expiration, and usage.

Administration
The Administration page enables users to manage basic administrative settings such as host settings and password security enforcement.

Host Settings
Configure settings such as inactivity timeout and enhanced security access to ensure system security.

Inactivity Timeout
Set the duration of inactivity before an administrator is logged out of the user interface.

Enhanced Security Access (ESA)
Enforce password security settings such as failed login attempts and password lockout duration.

Frequently Asked Questions (FAQ)

Q: How often should I perform system backups?
A: It is recommended to perform regular backups based on your system’s usage and criticality of data. A good practice is to schedule backups daily or weekly.

Q: Can I restore a backup from a different system?
A: It is recommended to restore backups only on the same or similar systems to ensure compatibility and proper restoration of configurations.

UMH System Settings

This chapter describes how to configure the system settings that are available on the SonicWall® Global Management System (GMS) UMH system pages.

NOTE: GMS provides the “UMH” (/appliance) system interface in GMS Software and Virtual Appliance deployments. The Switch icon is used to toggle between application and system interfaces.

Topics:

• Status
• Licenses
• Administration
• Settings
• Diagnostics
• Backup/Restore

Status

This section describes the UMH System > Status page, used to view general status of the appliance hardware and licensed firmware.

The UMH System > Status page is shown in the following figure:

This page identifies the following specifications:

Specifications

Licenses

This section describes the UMH System > Licenses page, used to view and manage GMS and ViewPoint licenses.

The UMH System > Licenses page is shown in the following figure:

This page identifies the following specifications:

Specifications

In addition, you might also use the buttons on this screen to:

• Manage Licenses through your MySonicWall.com account
• Refresh Licenses by connecting with the SonicWall licensing server
• Upload Licenses if no external network connection is available

Administration

This section describes the UMH System > Administration page, used to manage basic administrative settings.

The UMH System > Administration page is shown in the following figure:

This page provides the following functions:

Functions

To change the administrator password, enter the Current Password in the appropriate field, and then enter a New Password and confirm that password.

Click Update when you are finished making changes. Click Reset to return to default settings.

Settings

This section describes the UMH System > Settings page, used to manage manual software or firmware upgrades and, on the appliance, reinitialization of factory default settings.

The UMH System > Settings page is shown in the following figure:

On the UMH, this page displays the current version of SonicWall GMS running on the system, and provides a link to click for the history of upgrades on this system.

This page also allows the administrator to:

• Upload a SonicWall GMS Firmware Upgrade, Service Pack, or Hotfix by uploading a valid software image from your local drive. After uploading the software, click Apply to reboot the system with the new version.
• Reinitialize an appliance back to the original factory default settings. Click Reinitalize to begin the process.

Diagnostics

The UMH System > Diagnostics page is used to set the log debug level, test connectivity to servers, and download system/log files.

This page provides the following diagnostic capabilities:

• Debug Log Settings – Set the System Debug Level by selecting a value from the pull-down list. Select No Debug for no debug information in the logs, Level 1 or Level 2 for more debug information, and Level 3 for maximum logic debug information, Level 4 for Detailed and Level 5 for Highly Detailed. Click Update to apply your changes, or click Reset to return to the default setting of Level 4.

• Test Connectivity – Select one of the following options and then click Test to test connectivity:

  • Database Connectivity – Test connectivity using the database parameters configured on the Deployment > Roles page.
  • License Manager Connectivity – Test connectivity with the host name that you type into the License Manager Host field.
  • SMTP Server Connectivity – Test connectivity using the SMTP server displayed here. The SMTP server is configured on the Deployment > Settings page.
  • Ping – Enter the Hostname or IP Address of the server to ping. This field can accept/display IPv4 and IPv6 addresses.
  • Probe Tes t– Enter the Hostname or IP Address of the server to probe. This field can accept/display IPv4 and IPv6 addresses. The port to use can be specified after the Hostname, separated by a colon. Use square brackets to enclose an IPv6 address when the port number is also specified.
    For Example: [2604:b00:a:2:0:1:df96:c605]:1234

•  Download System/Log Files – In this section you can generate a Technical Support Report (TSR), view or search log files, and export archived log tables.

  • For information about generating a TSR see Backup/Restore.
  • Export Log s– Click this button to export the selected system/log files.

Backup/Restore
The following sections provide an overview of the Backup/Restore feature, user interface, and configuration procedures for the System > Backup/Restore page:

• What is Backup/Restore?
• Backup/Restore User Interface Overview
• Configuring the Backup/Restore Page

What is Backup/Restore?

The Backup/Restore page is used to create or restore a snapshot of configurations and data using the Manage Backups, Immediate Backup/Restore, and Scheduled Backup Settings sections.
The Manage Backups section allows you to download a Java based tool to schedule the offloading of backup snapshots to a remote location. This data export feature allows you to periodically offload backup data and archived reports from your UMH appliance to an offsite client. Web Services are used with this feature, see the Web Services chapter for more information.
You can also use the Shared Folder Backup Settings section to configure and download your backup data to a remote location.
The Immediate Backup/Restore section allows you to create a new snapshot file and download it instantly.

The Scheduled Backup Settings section provides information and granular configuration options on your regularly scheduled system backups.

Backup/Restore User Interface Overview
This section details the different functions of the Backup/Restore page’s user interface.

Manage Backups

Immediate Backup/Restore

Scheduled Backup Settings

Scheduled Backup Settings (Continued)

Shared Folder Backup Settings

Configuring the Backup/Restore Page

This sections provides example configurations for the Manage Backups, Immediate Backup/Restore, and Scheduled Backup Settings sections on the System

Backup/Restore page.

• Configuring Manage Backups
• Configuring Immediate Backup/Restore
• Configuring Scheduled Backup Settings
• Configuring Shared Folder Backup Settings

Configuring Manage Backups
To take an online backup or upload a snapshot file for restore, complete the following configuration steps:

1. Click Download Auto Export Tool.
   The tool downloads to your local system.

2. Click here to see the restore history.

3. To download an existing snapshot, select an available snapshot and then click Download Snapshot.

4. To restore a backup snapshot, select an available snapshot and then click Restore Snapshot.
   The Restore Options pop-up window displays.

   • Select the desired Restore Options.
   • Click OK.

NOTE: The Auto Export Tool is only required for backups which were taken before GMS 9.4.0. After upgrading to GMS 9.4.0, the Auto Export Tool is optional.

Configuring Immediate Backup/Restore
To create, download, and upload snapshots, complete the following configuration steps:

1. To create a new snapshot file, click Backup Now. The Backup Options pop up window displays:

   • Select a backup option.
   • Basic—performs a daily backup of configuration files. This option is enabled by default.
   • Application—schedules a weekly or monthly backup of configuration files, the central/SGMS database, HM recordings, and firmware images. A weekly backup is scheduled by default.
   • Complete—schedules a weekly or monthly backup of configuration files, the central/SGMS database, HM recordings, firmware images, reporting database, and archived scheduled reports (only from a default active directory). This backup option is disabled by default.
   • Shared Folder Check box—allows you to copy the backup file at the shared folder location. This check box is enabled only after the shared folder backup setting is configured.
   • Click OK.
     The configured backup is populated in the Available Snapshots list.

2. To restore existing data:

   • Select an Available Snapshot and then click Restore Now.
     or

   • Upload a snapshot by clicking Choose File, selecting a file to backup, and then clicking Restore Now.

Configuring Scheduled Backup Settings
By default, your system is on a backup schedule for daily at 10:00 pm and weekly on Fridays at 10:30pm. Only 1 snapshot per backup type is saved. Old snapshots are not deleted if the backup directory is changed, they need to be deleted manually.

To change the scheduled backup intervals for the Basic, Application, and/or Complete backups, complete the following steps:

NOTE: Disabling the check boxes greys out the Backup Schedule settings.

1. Select Enable Shared Folder Backup.
   This check box is enabled only after the shared folder backup setting is configured.

2. Select Enable Basic Backups.
   This check box is enabled by default.

3. Use th eBackup Schedule drop-down lists to select a daily time for the Basic Backup.

4. Select Enable Application Backups.
   This check box is enabled by default.

5. Use the Backup Schedule drop-down lists to select the month or week, day, and time for the Application Backup.

6. Select Enable Complete Backups.
   This check box is disabled by default. Complete backups should be enabled only when there is enough disk space available (the free disk space required is displayed). If there is not enough space available, backups are not taken.

7. Use th eBackup Schedule drop-down lists to select the month or week, day, and time for the Complete Backup.

8. Ente ra directory to backup the snapshots in the Backup snapshots to directory [installDir]: text field.

9. Click Update Settings.

Configuring Shared Folder Backup Settings

To configure the shared folder backup settings, complete the following configuration steps: NOTE: Before configuring the shared folder backup settings on Windows Server 2019 or later, you must ensure that the Open SSH server is installed and running.

1. Select the Shared Folder Platform type.
2. Enter the Host IP name where the shared folder exists.
3. Enter the User Name associated with he shared folder.
4. Enter the Password.
5. Enter the Shared Folder Name for the specified host.
6. Click Test Connectivity to configure the connectivity.
7. Click Save to save the configuration.

SonicWall Support

Technical support is available to customers who have purchased SonicWall products with a valid maintenance contract.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. To access the Support Portal, go to https://www.sonicwall.com/support.

The Support Portal enables you to:

• View knowledge base articles and technical documentation
• View and participate in the Community forum discussions at https://community.sonicwall.com/technology-and-support.
• View video tutorials
• Access MySonicWall
• Learn about SonicWall professional services
• Review SonicWall Support services and warranty information
• Register for training and certification
• Request technical support or customer service

To contact SonicWall Support, visit https://www.sonicwall.com/support /contact-support.

About This Document

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Global Management System UMH System Administration
Updated – April 2024
Software Version – 9.4
232-006128-00 RevA
Copyright © 2024 SonicWall Inc. All rights reserved.

The information in this document is provided in connection with SonicWall and/or its affiliates’ products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, SONICWALL AND/OR ITS AFFILIATES ASSUME NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL SONICWALL AND/OR ITS AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF SONICWALL AND/OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SonicWall and/or its affiliates make no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. and/or its affiliates do not make any commitment to update the information contained in this document.
For more information, visit https://www.sonicwall.com/legal.

End User Product Agreement
To view the SonicWall End User Product Agreement, go to: https://www.sonicwall.com/en-us/legal/license-agreements.

Open Source Code
SonicWall is able to provide a machine-readable copy of open-source code with restrictive licenses such as GPL, LGPL, AGPL when applicable per license requirements. To obtain a complete machine-readable copy, send your written requests, along with certified check or money order in the amount of USD 25.00 payable to “SonicWall Inc.”, to:

General Public License Source Code Request SonicWall Inc. Attn: Jennifer Anderson 1033 McCarthy Blvd
Milpitas, CA 95035

Global Management System 9.4 UMH System Administration SonicWall Support

References

• MySonicWall
• SonicWall Community | Technology and Support
• MySonicWall
• sonicwall.com/en-us/legal/license-agreements
• sonicwall.com/legal
• sonicwall.com/support
• sonicwall.com/support/contact-support

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