igloohome Keybox 3 Bluetooth Smart Lock Box User Guide

igloohome Keybox 3 Bluetooth Smart Lock Box

Keybox 3 – Product Information

Specifications

• Model: Keybox 3
• Battery Type: AAA Alkaline
• Battery Life: Up to 12 months
• Emergency Power: USB-A to USB-C cable
• Operation Temp: Not specified
• IP Rating: IP66
• Body Material: Not specified
• Shackle Material: Not specified
• Weight: Not specified
• Unlock Mechanism: PIN / Bluetooth

Product Usage Instructions

Quick Start Guide

1. Loosen the 4 screws and remove the battery cover.
2. Insert AAA batteries into the compartment.
3. Secure the battery cover tightly with the 4 screws.

App Onboarding
To test the factory PIN Code unlock, use the PIN 1 2 3 4 5 6 7 8 9 0 before pairing the lock with the app.

Frequently Asked Questions (FAQ)

• Q: How do I change the Master PIN Code?
  A: To change the Master PIN Code, open the igloohome app, navigate to settings, select Keybox 3, and look for the option to change the Master PIN Code.

• Q: What should I do if I forget my User PIN Code?
  A: If you forget your User PIN Code, you can generate a new code using the igloohome mobile app or contact customer support for assistance.

Installers & User guide Keybox 3.

Welcome!
This guide will get you up and running with your Keybox 3.
In the meantime, you should follow us on Facebook and YouTube!

As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual.

What’s Included

Specifications

• Model Keybox 3
• Battery Type 4 x AAA Alkaline Batteries
• Battery Life Up to 12 months
• Emergency Power USB-C Jumpstart
• Operation Temp -20°C to 50°C
• IP Rating IP66
• Body Material Zinc Alloy, Aluminium Alloy, Acrylic
• Shackle Material Hardened Steel, Rubber
• Weight Net: 1kg, Gross: 1.3kg
• Unlock Mechanism Bluetooth, PIN code

* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries recommended. Please note that using better batteries will improve the performance and lifespan of the lock.

Features

PIN / Bluetooth Unlock

• Master PIN Code
  The Keybox 3 unlocks with a permanent Master PIN Code.

• User PIN Code
  The igloohome mobile app can generate multiple types of User PIN codes, e.g. One-Time, Permanent, Recurring & Duration.

• Bluetooth Master Key
  The Keybox 3 unlocks with Bluetooth via the app.

• Bluetooth Guest Key
  The igloohome mobile app can generate and share Bluetooth Guest keys.

Battery

• Battery Life
  The Keybox 3 can last up to 12 months with 4 AAA Alkaline batteries.

• Emergency Jumpstart
  If battery is drained, connect a USB-A to USB-C cable to a power bank then plug it onto the USB-C jumpstart port on the keybox to provide emergency power.

• Low Battery Alert
  The LED Indicator shows red when battery level is 20% and below, followed by a sound alert when the keypad is woken up. The battery level can also be monitored on the app and is updated during Bluetooth Unlock.

Security

• Security Lockout
  Lock will disallow any PIN entries and sound an alarm when there is a number of incorrect PIN attempt. User can configure number of incorrect attempts to trigger timeout.

• Auto Lock
  The Keybox 3 relocks automatically when product is closed. User can deactivate auto lock function if they prefer manual relock.

• Decoy PIN Code
  A total of 16 digits including the masking digits can be entered to prevent the PIN code from being exposed.

• Weather Resistant
  The Keybox 3 is able to withstand weather conditions with protection against dust and water (IP66).

Quick Start Guide

1. Loosen the 4 screws and remove battery cover
2. Insert AAA Batteries
3. Secure battery cover tightly with 4 screws

Please screw the battery cover tightly after inserting batteries to ensure optimal water resistance.

App Onboarding

1. Test Factory PIN Code Unlock
   In the factory mode (before pairing), the PIN to unlock the lock is 1 2 3 4 5 6 7 8 9 0

2. Register as a Lock User

3. Download the igloohome app from the App Store / Play Store

4. Create an account and login

5. Pairing
   Select [Add new igloohome lock] Note: For existing users with other paired locks, go to [Add and Manage], select [Add Locks] and follow the instructions.

6. Setting Master PIN Code
   Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth range of the lock.
   Go to [Access] and customize your [Master PIN Code] by editing it.

Managing Access in App

Creating PIN Codes
PIN codes can be generated on the app under [Access], tap on [+Access] and choose either One-Time, Permanent, Recurring or Duration PIN codes.
PIN codes will expire if its not use within its activation period. Refer to the table below.

Note: Duration PIN code end times can be customised within a 28-day timeframe. Past this timeframe, the end time will automatically be configured to the start time.

Bluetooth Guest Key
Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests to unlock the igloohome smart lock via Bluetooth.

There are 3 steps to using a Bluetooth Guest Key

1. Under [Access], tap on [+Access] and choose [Bluetooth Key] under
   [Access Type]. Proceed to share the key after it is created.

2. Guest receives the Bluetooth Key by one of these methods:

3. Clicking the URL given and follow the instructions.

4. Claiming Bluetooth Key under [Add and Manage].

5. Guest can now use the Bluetooth Key under the Guest Bluetooth Key Section whenever he/she is within range of the lock.

Notes :

• The owner can revoke the Bluetooth Key in App.
• Bluetooth Key must be accepted within 1 hour generation before it expires.

Unlocking

Bluetooth Unlock

1. Open your igloohome app
2. Tap on icon
3. The LED Indicator will flash green twice with 4 short ascending tone once unlocked.

PIN Code

1. Press any button on the keypad to wake device up
2. Key in a valid PIN code (with or without decoy digits) followed by the icon
3. The LED Indicator will flash green twice with 4 short ascending tone once unlocked.

Locking

1. Auto Lock
   Simply close the keybox in place and LED Indicator will show green with a long beep.

2. Manual Relock
   Press and hold the icon on the bottom right of the keypad for 2 seconds until the LED Indicator shows green with a long beep.
   Note: Used when Auto Lock is “Off”

Lock Installation

Secure Keybox E on a handle or knob

1. Unlock the keybox
2. Push the shackle release to the right
3. Pull out the shackle
4. Secure on a handle or knob
5. Insert back the shackle

Mount on a surface

1. Unlock the Keybox 3
2. Drill holes on a wall
3. Hammer the screw anchors into the holes
4. Mount the keybox on the wall with the mounting seal rings and 2 screws

Car Sharing Kit

The Keybox 3 is also compatible with the igloohome Car Sharing Kit. Designed to offer a seamless car-sharing experience for everyone, the kit lets you transform any vehicle into one that’s ready for safe sharing.
*NOTE: The Car Sharing Kit is sold separately.

What’s Included

Car Sharing Kit Set-Up

Preparing the Keybox for installation

1. Unlock Keybox and unscrew the guard plate
2. Remove rubber bumper from the back of Keybox
3. Release shackle from the Keybox and mount onto the Car Mount Installing the Keybox on the Car Mount for use
4. Secure Keybox to Car Mount with the provided nuts and bolts
5. Place the car key fob into the Faraday Pouch
6. Place the pouch into the Keybox and close it
7. Hook it onto the window panel of your car

NOTE: The Car Sharing Kit is sold separately.

Lock Behaviour

Note: User is able to enable and disable Security Lockout via Bluetooth .

Emergency Jumpstart

USB-C Jumpstart

1. Connect the USB-A to USB-C cable to a power bank then plug it into the USB-C jumpstart port on the keybox.
2. While the USB-A to USB-C cable is connected to the power bank, key in PIN code on the keypad followed by to unlock.

Please unlock by entering a valid PIN code or via the app within 20 seconds after the keybox is powered up.

Audio and LED Indications

LED 2 times
Successfully Locked| 1 long beep after product is locked and Green LED for 2 seconds
Incorrect PIN| 4 short beeps and flash Red 2 times
Deleted PIN| 3 sets of 4 short beeps and flash Red 2 times
Obstruction Alarm| 6 sets of 4 short beeps
Security Lockout Alarm| Low – High siren for 30 / 60 / 90 seconds
Security Lockout Deactivated| 2 long beeps
Low Battery Alert| Descending 3 fast tones when keypad is woken up and breathing Red LED
Hard Reset / Unpair| Descending 4 slow tones
Power Start Up| 2 slow beeps then 2 quick beeps

Connect with Airbnb

Connect with Airbnb
Connecting the lock with Airbnb automates the generation of PIN codes for your Airbnb guests based on their approved reservations. Here are the steps to activate it

1. Step 1: Connect to your Airbnb
   Under [Account Settings], select [Connect with Airbnb], then tap [OK].

2. Step 2: Connect to Airbnb listings
   Under [Reservations], tap the [+] icon to select a home to connect to.
   Select Airbnb Listing and the Check-in and Check-out times to associate.
   Note:

3. Emails with PIN code will be sent to the guest between 1 to 48 hours before check-in time (configurable).

4. PINs will only be valid between the check-in and check-out times.

5. Step 3: Change Check-in and Check-out time
   Under [Add and Manage], select [Manage Properties] followed by the listing to view or edit its details.
   Notes:

6. If the access mail has not been sent, changing your check-in/check-out time via the app modifies the start and end time of the PIN codes to be shared with your guest.

7. If the access mail has been sent, changing these details will only affect the next reservation.

8. Changing these details on the igloohome app does not update the check-in/check-out time on the listing on the Airbnb website.

Disconnect Airbnb
Should you prefer to generate PIN codes for your guests manually, you may disconnect your Airbnb listing from the igloohome home listing with the steps below.

1. Under [Reservations], disconnect all the listings (if any).
2. Under [Account Settings], select [Disconnect with Airbnb].

Should you wish to completely disconnect your Airbnb account from your igloohome account, make sure that all your Airbnb listings have been disconnected in the above step, then go to:
Airbnb Host Website > Connected Apps > Select igloohome to disconnect

Troubleshoot

• I am unable to close the Keybox 3.

  • Do an unlock via PIN code or Bluetooth and try to close the keybox again.
  • Note that you might accidentally lock the Keybox manually by holding the UNLOCK button for 2 seconds when the keybox is open.

• I am unable to remove the battery cover screws.

  • Note that the screws are designed to be retained, therefore cannot be removed.
  • Please loosen the screws to remove the battery cover.

• The keybox keypad flashes white and LED indicator flashes red when I activate the keypad.

  • Security Lockout is triggered on the Keybox 3.
  • Please refer to page 15.

• I tried to use USB-C to jumpstart the lock but unable to.

  • Please ensure USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth.
  • Please unlock within 20 seconds.
  • Please ensure that the Power Bank has sufficient power.

• The lock is not responding at all.

  • The Keybox 3’s battery is flat.
  • Use an USB-A to USB-C cable connected to a power bank to jumpstart the lock and unlock the keybox to replace the batteries.
  • Please unlock within 20 seconds.
  • Refer to page 8 for steps on battery replacement.

• I closed the Keybox 3 but it did not relock automatically.

  • Make sure Auto Lock is ON via the igloohome mobile app.
  • If Auto Lock is ON and the keybox is still not working, try to lock the keybox manually by holding the UNLOCK button for 2 seconds.

• I tried to unlock the Keybox 3 but the keypad went off and came back on with 2 slow and 2 quick beeps.

  • The Keybox 3 is low in battery.
  • Use an USB-A to USB-C cable connected to a power bank to jumpstart the lock and unlock the Keybox 3 to replace the batteries.
  • Refer to page 8 for steps on battery replacement.

• I can’t scan the QR sticker as it is worned out.
  Use the spare QR sticker that is provided in the Keybox 3 box.

• I have generated my PINs from the app but it cannot work.

  • Do a Bluetooth Unlock or sync and try again.
  • Make sure that the generated PIN codes are activated within the activation period before it expired.

• What is the maximum thickness of the items that can be stored in the Keybox?
  Any item that exceeds 25mm in thickness may run the risk of triggering the obstruction alarm.

For enquiries go to: igloohome.co/support

References

• Support | igloohome Support & Help Portal

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