igloohome 2 Smart Toughest Smart Padlock User Guide

igloohome 2 Smart Toughest Smart Padlock

Product Information

Specifications

• SKU: Padlock 2
• Body Dimensions: 24.3mm (Front), 8.7mm (Side), 35.6mm (Top)
• Shackle Dimensions: 78mm (Height), 55mm (Width), 38mm (Diameter)
• Modes of Access (Entry): Multiple
• Power Type: Battery
• Battery Life: *Battery life may vary at extreme temperatures
• Emergency Power Type: Type-C Cable
• Usage: Residential, Commercial

Product Usage Instructions

Lock Features:

• Auto Lock: Automatically locks once the shackle is fastened.
• Security Lockout: Padlock access is disabled after several incorrect access attempts to ensure your assets are secured.
• Relock Reminder Alert: Lock will display an LED alert to remind users to fasten the shackle.
• Volume Control: Adjust the volume according to your preference. Select from levels 0 (mute) to 5 (loudest).

Battery Features:

• Low Battery Alert: Intuitive audio and visual alerts prompt you to change the batteries when it runs low.
• Rechargeable Battery: Simply recharge the lock with a Type-C cable if battery levels run low. Offers 6 months worth of use in less than an hour of charging.
• Emergency Jumpstart: Easily jumpstart the lock with a Type-C cable connected to a power bank if batteries are drained.

Charging the Battery:

1. Charging via the Type-C port on the Padlock 2:
   • Step 1: Connect the charging cable into the Type-C port on the Padlock 2.
   • Step 2: Insert the other end of the cable into a Type-C Power Adapter (not provided) and plug it into a power outlet.
2. LED indications for charging status:
   • Fully charged – Breathing green LED
   • Charging – Breathing red LED

It is recommended that you fully charge the Padlock 2 before usage. Charging requirements: Prescribed charger is 5V 1A (5W). Charging time to 50% and 100% is 30 minutes and 1 hour respectively.

FAQs

• Q: How do I reset the lock?
  A: You can perform a hard reset by following the instructions provided in the user manual under the “Hard Reset” section.

• Q: What should I do if I encounter issues with the lock’s operation?
  A: If you face any difficulties with the lock, refer to the “Troubleshoot” section in the user manual for guidance on resolving common issues.

• Q: Can I use the lock in extreme temperatures?
  A: While the battery life may vary at extreme temperatures, it is recommended to operate the lock within specified temperature ranges for optimal performance.

Hi there!
We’re so glad you’ve decided to join us on this journey to create a world without keys. You’re officially an igloohomie! In this guide, you’ll find everything you need to get started with your lock.
We hope that we’ve been as comprehensive and informative as possible. Afterall, we’re here to make life easier for you (at least when it comes to your home’s access).
If you do not find what you’re looking for, we’re working on updating it. Or… you could reach out to us at support@igloohome.co because we love interacting with you! Speaking of interaction, let’s stay connected regardless. Why don’t you join the community of igloohomies worldwide?

What’s Included

Specifications

• SKU SP2

• Body Zinc Alloy, Stainless Steel, Rubber

• Shackle Hardened Steel

• Gross (with packaging) 0.58kg / 1.3 lbs

• Net 0.48kg / 1.1 lbs

• Modes of access (Entry) Pin Code, Bluetooth®

• Power type Rechargeable Lithium battery

• Battery life Up to 9 months*

• Emergency power type Type-C jumpstart

• Battery operating temperature -20°C to 50°C / -4°F to 122°F

• Operating temperature -20°C to 50°C / -4°F to 122°F

• Certifications IP67, CE, FCC, ISED, UKCA, UN38.3, MIL-STD 810H (7 tests)

• Protocols Bluetooth 5.0, algoPIN™ technology

• Usage Suitable for both indoor and outdoor usage

• Battery life may vary at extreme temperatures.

For damage resulting from incorrect use of lock, use of lock in potentially explosive environments, or use of lock outside of stipulated specifications, the customer bears sole responsibility. igloohome accepts no liability whatsoever.

Lock Anatomy

Lock Features

Lock

Battery

Charging the battery

1. Charging via the Type-C port 2 on the Padlock 2
2. Connect the charging cable into the Type-C port on the Padlock 2
3. Insert the other end of the cable into a Type-C Power Adapter (not provided) and plug it into a power outlet.
4. LED indications for charging status
5. Fully charged – Breathing green LED
6. Charging – Breathing red LED

It is recommended that you fully charge the Padlock 2 before usage. Charging requirements: Prescribed charger is 5V 1A (5W). Charging time to 50% and 100% is 30 minutes and 1 hour respectively.

App Onboarding

Download the igloohome app
The mobile app is available for free on the App Store and Google Play Store!

2 Pairing the lock

• a) Test factory PIN unlock:

1. Wake the lock by pressing the ****button for 5 seconds  

OR plug the Type-C cable into the lock to wake it up into pairing mode

2. In the factory mode (before pairing), the PIN to unlock the lock is 1 2 3 4 5 6 7 8 9 0 ****

• b) Once you have tested it, you can now begin to pair the lock to your igloohome account.

1. On the home page, tap [+]
2. Tap [Pair New Lock or Device]
3. Select [Padlock 2] and follow the pairing instructions.  

Note: Ensure your Bluetooth and Location services are turned on. You may have to perform a Bluetooth sync after successfully pairing the lock to obtain the initial battery status of the device.

Modes of Access

• To unlock via PIN code:

1. Wake the lock by pressing any button on the front body.
2. Enter a valid PIN code, with or without decoy digits, followed by ****.
3. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones.![igloohome-2-Smart-Toughest-Smart-Padlock- \(13\)](https://manuals.plus/wp-content/uploads/2024/04/igloohome-2-Smart-Toughest-Smart-Padlock-13.png)

• To unlock via Bluetooth:

1. Select the lock you want to unlock.
2. Tap [ ****]![igloohome-2-Smart-Toughest-Smart-Padlock- \(14\)](https://manuals.plus/wp-content/uploads/2024/04/igloohome-2-Smart-Toughest-Smart-Padlock-14.png)

Note: Ensure your Bluetooth service is turned on and that you are within range of the lock.

Manage Lock Features

Manage Lock Settings

Lock Information (View only)| You can view the lock information of the lock by:

1. Select the lock.

2. Tap [Lock Information].

---|---
Firmware Version (View only)| You have to be entitled to have the DFU rights in order to see this option:

1. Select the lock.

2. Tap [Firmware Version].

Delete Lock| You have to be an owner to delete a lock.

1. Select the lock.

2. Tap [Delete Lock].

3. Tap [Confirm].

Audio and LED Indications

LED 2 times
Successfully Locked| 1 long beep after Padlock is locked and Green LED for 2 seconds
Incorrect PIN Code| 4 short beeps and flash Red 2 times
Deleted PIN Code| 3 sets of 4 short beeps and flash Red 2 times
Obstruction Alarm| 6 sets of 4 short beeps and flash Red 2 times
Security Lockout Alarm| Low – High siren for 30 / 60 / 90 seconds and flash Red 2 times
Security Lockout Deactivated| 2 long beeps
Charging in Progress| Breathing red LED flash when Type-C is connected to power
Charging Completed| Breathing green LED flash when Type-C is connected to power
Low Battery Alert| Descending 3 fast tones when keypad is woken up and breathing Red LED
Hard Reset / Unpair| Descending 4 slow tones
Power Start Up| 1 long beep then 2 quick beeps

Hard Reset

To Hard Reset your lock:

1. Hold the button for 10 seconds,
2. At the 10th second, the lock will enter a hard reset state and give out one long beep with red flashing LED for the next 10 seconds.
3. The interval of the RED LED flashes should be 0.5 sec ON and 0.5 sec OFF.
4. Key in the Master PIN followed by the ****button in the next 10 seconds, else the lock will exit the hard reset status.

Note: If Master PIN is correct, red flashing LED changes to green LED for 1 second and gives out another long beep for 1 second at the same time. Lock will be successfully hard reset.

• If Master PIN is wrong. Lock will give out the “Incorrect PIN” audio and LED indicator and exit the hard reset state.

Admin Features

If you’re an owner or admin, the Dashboard is an important aspect of the iglooworks suite of access solutions.
Speak with your BD representative to get your accounts set up before you proceed. The Dashboard works best with Google Chrome, Safari and Mozilla Firefox.

Quick Start Guide:go.igloohome.co/QSG

Owner & Admin Guide: go.igloohome.co/UGOA

Troubleshoot

Hardware Troubleshooting:

• I am unable to close the shackle to lock the padlock.
  • Do an unlock via PIN code or Bluetooth and try to close the shackle again.
  • Note that you might accidentally lock the padlock manually by holding the UNLOCK button for 2 seconds when the padlock is open.
• The padlock keypad flashes white and LED indicator flashes red when I activate the keypad.
  • Security Lockout is triggered on the Padlock 2.
  • Please refer to page 15.
• I tried to use a Type-C to jumpstart the lock but unable to.
  • Please ensure Type-C connector is connected to the Type-C slot securely while unlocking it with PIN code or Bluetooth.
  • Please unlock within 20 seconds.
  • Please ensure that the Power Bank has sufficient power.
• The lock is not responding at all.
  • The Padlock 2 battery is flat.
  • Use the Type-C cable to jumpstart the lock and unlock it.
  • Charge the lock to continue using it. Please ensure that the lock is fully charged before your next deployment.
• I closed the shackle but the padlock did not relock automatically.
  • Make sure Auto Lock is ON via the iglooworks mobile app.
  • If Auto Lock is ON and the padlock is still not working, try to lock the padlock manually by holding the UNLOCK button for 2 seconds.
• I tried to unlock the Padlock 2 but the keypad went off and came back on with 2 slow and 2 quick beeps.
  • The Padlock 2 is low in battery.
  • Use a Type-C to Type-C cable connected to a power bank to jumpstart the lock and unlock the Padlock 2 to charge the battery.
  • Page 9 for charging of battery.

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user’s authority to operate the equipment.
The device has been evaluated to meet general RF exposure requirement. This equipment complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna(s) must not be co- located or conjunction with any other antenna or transmitter.

IC Caution
RSS-Gen Issue 5 “&” RSS-Gen Numéro 5
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

For more support articles, go to: igloohome.co/support

References

• Link not found - Rebrandly
• Link not found - Rebrandly
• Support | igloohome Support & Help Portal

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>