EKSA H12 Telecom Headset User Guide

: June 1, 2024
: EKSA

Table of Contents

EKSA H12 Telecom Headset
Product Usage Instructions
Specification
Operating Instruction
Button Function
Headphone FAQ
Limited Warranty
Documents / Resources

EKSA H12 Telecom Headset

EKSA-H12-Telecom-Headset-PRODUCT

Specifications

Headphones Weight: N/A
Cable Length: N/A
Plug: 3.5mm jack
Microphone Directivity: N/A
Frequency response: N/A
Working voltage: N/A
Sensitiveness: N/A
Drivers Diameter: N/A
Rated power: N/A
Maximum power: N/A
Impedance: N/A
Frequency response: N/A

Product Usage Instructions

Operating Instruction

Plug the 3.5mm jack into the computer’s 3.5mm port.
The headset will be ready to use automatically without needing any driver installation.

Button Functions

Volume Control:
- Adjust the volume up and down using the scroll wheel.
Speaker Mute:
- Slide the button switch up to mute the speaker.
Adjusting the Microphone:
- Bend the microphone tube towards your mouth for the best voice clarity.

FAQ – Headphones

I can’t hear the voice from the other side or the music is soundless while playing.

Possible Causes and Solutions:

Another side cannot hear my voice:
- Turn on the microphone switch.
- Adjust the microphone lever closer to your mouth.
- Set the EKSA 3.5mm headset as the default audio device on the PC.
The sound from the earphone is distorted, and I hear echoes from it.
Another earphone for playing music doesn’t work:
The sound is loud even though in the minimum volume:
All the buttons on the remote shutter are infeasible:

Wide Compatibility 3.5mm Jack

Compatible computer models: All windows & Mac system
Compatible phone models: Most cellphones
Compatible laptop & ipad & game controller
Compatible with any device which support a 3.5mm jack

Specification

Headphones

Operating Instruction

Connect Computer

Plug directly the 3.5mm jack into the computer’s 3.5mm jack port, the headset can use automatically, plug in and play, no driver installation needed.
Check the audio setting, ensure the PC online calls speaker and microphone have been set to EKSA H12 telecom headset for hands-free communication.
- PC audio settings of Windows 7 and Windows 8
- Switch to”control panel”–〉 “sound”–〉”play”, and set the item to default communication device.
- PC audio settings of Windows XP
- Switch to “control panel” ->sound and audio device, select audio setting” then select “sound play”, and set to EKSA H12 telecom headset for hands-free communication.
Can make a call or voice chat by network app.

Button Function

Volume Control
- Volume up and down: simply adjust the scroll wheel up and down to increase or decrease the volume.
Speaker mute
- Push and Slide the button switch up to the mute mark on wired remote shutter, you can use the mute function.
Adjust the mircophone
- Bend the microphone tube, then make the tube aim at your mouth to gain best voice clarity.

Headphone FAQ

can’t hear the voice from an other side or the music is soundless while playing Possible causes and Solutions:

Check the controller on the cable, please adjust the volume.
Check that your external speakers are still supplied with power and there have no loose connector.
when you are using a laptop, you may have accidentally turned off the sound switch. Pay attention to the loudspeaker symbol on the respective key.
Check whether the sound is switched on in the system tray at the bottom right next to the loudspeaker symbol. When the sound is off, you’ll see a red circle icon here.
If the sound is switched on, the controller may be lowered to Zero. Click on the loudspeaker symbol in the system tray and, if necessary, lift the controller upwards.
Check the audio settings of your computer to see whether you have selected EKSA H12 Telecom Headset as the input device.

Another side cannot hear my voice Possible causes and Solutions:

Maybe you’ve turned off the microphone. Press the switch to turn on microphone.
Maybe the microphone lever is misaligned. Adjust the microphone lever to come closer to your mouth.
Maybe you haven’t default the EKSA 3.5mm headset for audio device on PC.
For Windows XP system:
- Switch to “Control Panel” -> “Sound and Audio Device” -> audio” choose your earphone for the default audio device.
For Windows Vista and Windows 7 systems:
- Switch to “Control Panel” and select “Audio” to highlight earphone, please select “Default Setting” in the list, then select “Default Communication Device”, and click “OK”.
For Mac OS X system:
- Choose Apple menu, and enter “System Preference” -> “audio” ->”Output”/ Select your earphone EKSA H12 for “Audio Output Device.
- Turn down the volume of online calls until the sound distortion is solved.
- If you hear your own voice echoed during voice calls, the echo cancelling function is not working properly on the other person’s device and the sound from the earpiece is sent back to you through the microphone. advise the person you are talking to set his device as below, under “Settings> About Threema> Troubleshooting” to change the “Echo Suppression” (from “Software Echo Suppression” to “Hardware Echo Suppression” or vice versa).
Another earphone for playing music doesn’t work Possible causes and Solutions:
- Maybe EKSA 3.5mm earphone has been set as the default audio device.
For Windows XP System:
- Switch to” Control Panel” -> ” Sound and Audio Device” -> ” Audio”.
- Set your selected device as default device in “Audio”.
For Windows Vista and Windows 7 System:
- Switch to” Control panel” and select” audio.
- lb highlight the device you selected, please select” Default Setting” in the list,and click” OK”.
For Mac OS X system:
- Choose Apple menu, and enter” System Preference” and click” Audio.
- The sound is loud even though in the minimum volume.
Possible causes and Solutions:
- Turn down the volume of online calls or the media players on your PC.
- All the buttons on remote shutter are infeasible
- The 3.5mm headset will no longer power on when the PC is in standby or hibernation mode. Please ensure that your PC keeps on.
Manufacturer: YI ZHAO (SHENZHEN) CO., LIMITED
Add.: 6th Floor, T3 Creative Building, Shenzhen Colorful Huiwei Cultural and Creative Expo City, No.5010 Baoan Avenue, Caowei Community, Hangcheng Street, Baoan District, Shenzhen City, Guangdong Province, China
C &E Connection E-Commerce (DE) GmbH
Add.: Zum Linnegraben 20, 65933, Frankfurt am Main, Germany Tel.: +4906927246648
Email: info@ce-connection.de