rocstor ErgoReach EP9 Dual Ergonomic Monitor Arm Pole Mount User Manual
- June 1, 2024
- rocstor
Table of Contents
rocstor ErgoReach EP9 Dual Ergonomic Monitor Arm Pole Mount
Product Information
Specifications
- Product Name: ErgoReach EP9 DUAL ERGONOMIC MONITOR ARM POLE MOUNT
- Weight Capacity: 2~10kg (x2) / 4.4~22lbs (x2)
Product Usage Instructions
Package Content
The package includes the following items:
-
* x2 A- x1 D
- x1 G
- x1 J
- M6x12 – x3
Tools Required for Installation
- Pen
- Drill and bit
- Wrench
- Phillips Screwdriver
Mounting Options
Clamp Mounting
For clamp mounting, follow these steps:
- Step 1: Adjust the arm within the specified range.
Grommet Mounting
For grommet mounting, follow these steps:
- Step 1: Ensure proper positioning of the arm and grommet.
Adjusting Arm Balance
To properly balance the arm with monitors mounted, follow these steps:
-
1. Step 1: Use the supplied Allen Key to adjust the spring tension.
Safety Information
Warning: Given the potential variability of mounting surface materials, ensure the surface is robust enough to support the product and equipment.
FAQ
- Q: What should I do if the display does not stop at my desired position?
- A: Tighten the screws as shown to adjust the position of the display.
Info
Package Content
The following tools are required for proper installation:
Installation Instruction
Clamp Mounting
Grommet Mounting
First, position and firmly hold the arm as shown. Ask for assistance should you require it.
CAUTION: To avoid damage to monitors or mounts, always keep the arm as shown while making adjustments. Again, ask for assistance if required.
- If the arm drops, turn the adjustment screw clockwise until it stays in place.
- If the arm rises, turn the adjustment screw counter-clockwise until it stays in place.
CAUTION: DO NOT over-tighten the screws
Safety
- WARNING: Given the potential variability of mounting surface materials, it is crucial to verify that the mounting surface is sufficiently robust to support the installed product and equipment.
- WARNING! Stored Energy Risk. The arm mechanism is under tension and will autonomously elevate when the attached equipment is detached. Consequently, NEVER disengage equipment unless the arm has reached its utmost position! Neglecting this directive could lead to severe personal injury and/or equipment damage.
- CAUTION: Ensure that the bolt is perfectly centred in the hole. To securely attach the arm and prevent equipment damage, the plate must make contact with the underside of the desk on both sides of the hole
- CAUTION: AVOID SURPASSING THE DESIGNATED WEIGHT LIMIT AS IT MAY RESULT IN SEVERE INJURIES OR PROPERTY DAMAGE.
Note: For support and warranty information, when contacting Rocstor
customer service, please reference the serial number
Five-Year Factory Warranty
Rocstor provides a Limited Factory Warranty which applies to products you have purchased for commercial Household use in the ordinary course of your business.
Terms of warranty
Rocstor warrants its ErgoReach and ErgoCenter product series to be free from defects in materials and workmanship for a period of five years from the date of purchase. Rocstor’s obligation under this warranty coverage is limited to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. In the event Rocstor repairs or provide a replacement of a defective product or part, the warranty does not extend the original warranty period. Rocstor reserves the right to repair or replace any parts under warranty as new or factory re-manufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the Rocstor Web site, https://rocstor.com/customer-support/warrantyregistration.
Exclusions
If Rocstor tests or examines the alleged defect in the product and finds that the damages or defects do not exist or were caused by a third party or an end user’s misuse, improper installation or testing, or negligence, then Rocstor shall not be liable under the warranty. Furthermore, unauthorized attempts to repair or modify the product by wrong or inadequate electrical connection or voltage, inadequate or inappropriate site operation conditions, repair, installation of corrosive area or atmosphere, a change in location or operating conditions or use, repair by non-Rocstor designated personnel, exposure to the elements, fire, Acts of God, theft, or equipment installation not recommended or contrary to Rocstor’s specifications or recommendations. Warranties will be void and Rocstor will not be liable if the product serial number is tampered with, altered, removed, defaced or any other cause beyond the range of intended use.
Contact Information
Corporate Headquarters
- 12979 Arroyo Ave
- San Fernando, CA 91340 – USA
- Office: +1 818-727-7000
- Fax: +1 818-875-0002
- Email: info@Rocstor.com
Technical Support / RMA
- Hours: 9:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell: +1 818-727-7000 (Domestic and Internationals)
- Fax: +1 818-875-0002
- Email: support@Rocstor.com
Sales Info
- Hours: 8:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell: +1 818-727-7000 (Domestic and Internationals)
- Fax: +1 818-875-0002
- Email: support@Rocstor.com
Corporate, Government and Academic Customers
- Our Corporate Sales Team’s goal is to help our U.S.A. and Canadian customers find a storage solution that best serves their needs. We will help you determine your best purchasing options. For more information please contact the appropriate department below or call us at +1 818-727-7000.
- General sales information: sales@Rocstor.com
- Corporate sales information: corporate_sales@Rocstor.com
- Educational sales information: academic_sales@Rocstor.com
- Federal, State & Local government sales information: government_sales@Rocstor.com
Resellers/Business Development/OEM Partners
- All Channel National and International Resellers, VARs, Consultants …
- contact Rocstor Channel Sales: call: +1 818-727-7000
- Email: reseller_info@Rocstor.com
Dimensions
Dimensions (mm)
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