rocstor ErgoReach EP1 Premium Pole Free Standing User Manual
- June 1, 2024
- rocstor
Table of Contents
rocstor ErgoReach EP1 Premium Pole Free Standing
Specifications
- Product Name: ErgoReach EP1
- Type: Pole Mount Single Monitor Stand
- Weight Capacity: 9kg (19.8lbs)
Product Usage Instructions
Package Content
- x1 A
- x1 B
- x1 C
- x1 D
- x1 E
- x1 F
- x1 G
- 6mm – x1 J
- M4x12 – x4 M-A
- M5x16 – x4 M-D
- M6x16 – x3 H
- M4x16 – x4 M-B
- D5 x4 M-E
- M6x10 – x1 I
- 4mm – x1 F
- M5x12 – x4 M-C
- x4 M-F
Installation
- Ensure the connector (C) is facing to the front when attaching it to the pole.
- If the display does not stop at your desired position, tighten the screws as shown.
Safety Precautions
- Do not use the display beyond the specified range to avoid tipping.
- Verify that the mounting surface can support the product and equipment adequately.
- Never disengage equipment unless the arm has reached its utmost position to prevent injuries or equipment damage.
- Ensure the bolt is centered in the hole to securely attach the arm and prevent equipment damage.
- Avoid exceeding the weight limit to prevent injuries or property damage.
FAQ
-
Q: How do I contact Rocstor for support and warranty information?
A: When contacting Rocstor customer service, please reference the serial number for assistance. -
Q: What warranty does Rocstor provide?
A: Rocstor offers a Five-Year Factory Warranty for products purchased for commercial or household use.
ErgoReach EP1
POLE MOUNT SINGLE MONITOR STAND
Package Content
Installation
Safety
WARNING: Given the potential variability of mounting surface materials,
it is crucial to verify that the mounting surface is sufficiently robust to
support the installed product and equipment.
WARNING! Stored Energy Risk. The arm mechanism is under tension and will
autonomously elevate when attached equipment is detached. Consequently, NEVER
disengage equipment unless the arm has reached its utmost position! Neglecting
this directive could lead to severe personal injury and/or equipment damage.
CAUTION: Ensure that the bolt is perfectly centered in the hole. To
securely attach the arm and prevent equipment damage, the plate must make
contact with the underside of the desk on both sides of the hole.
CAUTION: AVOID SURPASSING THE DESIGNATED WEIGHT LIMIT AS IT MAY RESULT IN
SEVERE INJURIES OR PROPERTY DAMAGE.
Note: For support and warranty information, when contacting Rocstor customer service, please reference the serial number.
Five-Year Factory Warranty
Rocstor provides a Limited Factory Warranty which applies to products you have purchased for commercial Household use in the ordinary course of your business.
Terms of warranty
Rocstor warrants its ErgoReach and ErgoCenter product series to be free from
defects in materials and workmanship for a period of ve years from the date of
purchase. Rocstor’s obligation under this warranty coverage is limited to
repairing or replacing, at its sole discretion, any such defective products.
This warranty does not apply to equipment that has been damaged by accident,
negligence, or misapplication or has been altered or modified in any way. In
the event Rocstor repairs or provide a replacement of a defective product or
part, the warranty does not extend the original warranty period. Rocstor
reserves the right to repair or replace any parts under warranty as new or
factory re-manufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly
registered the product. The product may be registered at the Rocstor website,
https://rocstor.com/customer-support/warranty registration.
Exclusions
If Rocstor tests or examines the alleged defect in the product and finds that
the damages or defects do not exist or were caused by a third party or an end
user’s misuse, improper installation or testing, or negligence, then Rocstor
shall not be liable under the warranty. Furthermore, unauthorized attempts to
repair or modify the product by wrong or inadequate electrical connection or
voltage, inadequate or inappropriate site operation conditions, repair,
installation corrosive area or atmosphere, a change in location or operating
conditions or use, repair by non-Rocstor designated personnel, exposure to the
elements, fire, Acts of God, theft, or equipment installation not recommended
or contrary to Rocstor’s specifications or recommendations. Warranties will be
void and Rocstor will not be liable if the product serial number is tampered
with, altered, removed, defaced or any other cause beyond the range of
intended use.
Contact Information
Corporate Headquarters 12979 Arroyo Ave
San Fernando, CA 91340 – USA
- Office : +1 818-727-7000
- Fax : +1 818-875-0002
- Email : info@Rocstor.com
Technical Support / RMA
- Hours: 9:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell : +1 818-727-7000 (Domestic and Internationals)
- Fax : +1 818-875-0002
- Email : support@Rocstor.com
Sales Info
- Hours: 8:00 am – 5:00 pm PST
- Mon – Fri (excluding holidays)
- Tell : +1 818-727-7000 (Domestic and Internationals)
- Fax : +1 818-875-0002
- Email : support@Rocstor.com
Corporate, Government and Academic Customers
Our Corporate Sales Team’s goal is to help our U.S.A. and Canadian customers
find a storage solution that best serves their needs. We will help you
determine your best purchasing options. For more
information please contact the appropriate department below or call us at +1
818-727-7000.
- General sales information : sales@Rocstor.com
- Corporate sales information: corporate_sales@Rocstor.com
- Educational sales information: academic_sales@Rocstor.com
- Federal, State & Local government sales information: government_sales@Rocstor.com
Resellers/Business Development/OEM Partners
All Channel National and International Resellers, VARs, Consultants … contact
Rocstor Channel Sales: call: +1
818-727-7000
Email: reseller_info@Rocstor.com
Dimensions (mm)
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