SUNJOE 24V-150WI-CT Portable Power Inverter User Manual

: June 3, 2024
: SUNJOE

SUNJOE 24V-150WI-CT Portable Power Inverter User Manual

Safety Instructions

All Operators Must Read These Instructions Before Use

Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/ or serious injury.

General Safety WARNINGS!

Notice the personal safety alert symbol used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.

This product’s AC receptacle has a non-sinusoidal output and is not recommended for use with certain types of sensitive electronics. Please refer to your product Operator’s Manual.

WARNING! This power inverter is only for use with Snow Joe® + Sun Joe® iON+ 24V series batteries and chargers.

Do not expose the power inverter to rain or wet conditions. Water entering the power inverter will increase the risk of electric shock.
Do not use the power inverter if it has been dropped or received a sharp blow. A damaged power source will increase the risk of fire.
Remove the battery pack from the power inverter when not in use.
This product is for indoor use only.
Do not disassemble the power inverter.
To reduce the risk of injury, close supervision is necessary when an appliance is used near children.
Store the power inverter indoors and away from children.
Use caution when connecting/disconnecting devices to this unit. Do not force plugs into this unit.
Do not overload the power inverter. It must be used for powering devices less than the product rating.
Two- or three-prong plugs may be used with this product. Do not force a polarized plug (one prong larger than the other) into this product. Flip plug over and retry.
Never block air vents. Blocked vents may cause overheating. Power inverter will automatically shut off when overheated.
Keep power inverter cool. Do not place near heat vents or in direct sunlight.
Do not use the power inverter around flammable fumes and gasses, such as in the bilge of a boat or near propane tanks.
Do not put foreign objects into the inverter.
Operate this product using only the AC power type listed in the product specifications.
This unit should never be hard wired into a circuit.
Do not power life support devices or other necessary medical equipment with this inverter.

Battery & Charger

Safety Instructions

NOTE: This unit is tool only. The battery and the charger are not included. They must be purchased separately.
Model 24V-150WI-CT is compatible with the iON+ 24V System batteries and chargers. See page 11 for more information.

We pay a great deal of attention to the design of every battery pack to ensure that we supply you with batteries that are safe, durable and have a high energy density. The battery cells have a wide range of safety devices. Each individual cell is initially formatted and its electrical characteristic curves are recorded. This data is then used exclusively to be able to assemble the best possible battery packs.

Despite all the safety precautions, caution must always be exercised when handling batteries. The following points must be obeyed at all times to ensure safe use. Safe use can only be guaranteed if undamaged cells are used. Incorrect handling of the battery pack can cause cell damage.

IMPORTANT! Analyses confirm that incorrect use and poor care of high- performance batteries are the main factors responsible for personal and/or product damage.

WARNING! Use only approved replacement batteries; other batteries may damage the power tool and cause it to malfunction, which can lead to serious personal injury.

WARNING! Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
Have your battery pack serviced by a qualified repair person using only identical replacement parts. This will ensure that the safety of the battery pack is maintained.

CAUTION! To reduce the risk of injury, charge the Sun Joe® 24V lithium- ion battery pack only in its designated Sun Joe® lithium-ion charger. Other types of chargers present risk of fire, personal injury and damage. Do not wire a battery pack to a power supply plug or car cigarette lighter. Such misuse will permanently disable or damage the battery pack.

Avoid dangerous environments – Do not charge the battery pack in rain, snow or in damp or wet locations.
Do not use the battery pack or charger in the presence of explosive atmospheres (gaseous fumes, dust or flammable materials) because sparks may be generated when inserting or removing the battery pack, which could lead to a fire.
Charge in a well-ventilated area – Do not block the charger vents. Keep them clear to allow for proper ventilation. Do not allow smoking or open flames near a charging battery pack. Vented gases may explode.
NOTE: The safe temperature range for the battery is 41°F – 105ºF (5°C – 40.5°C). Do not charge the battery outside in freezing weather; charge it at room temperature.
Maintain charger cord – When unplugging the charger, pull the plug, not the cord, from the receptacle to reduce the risk of damage to the electrical plug and cord. Never carry the charger by its cord or yank it by the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges. Make sure the cord will not be stepped on, tripped over or subjected to damage or stress when the charger is in use. Do not use the charger with a damaged cord or plug. Replace a damaged charger immediately.
Do not use an extension cord unless it is absolutely necessary – Using the wrong, damaged or improperly wired extension cord poses a risk of fire and electric shock. If an extension cord must be used, plug the charger into a properly wired 16 gauge or larger extension cord with the female plug matching the male plug on the charger. Make sure that the extension cord is in good electrical condition.
Use only recommended attachments – Use of an attachment not recommended or sold by the battery charger or battery pack manufacturer may result in risk of fire, electric shock or personal injury.
Unplug charger when not in use – Make sure to disconnect battery pack from unplugged charger.

WARNING! To reduce the risk of electric shock, always unplug the charger before performing any cleaning or maintenance. Do not allow water to flow into the charger. Use a Ground Fault Circuit Interrupter (GFCI) to reduce shock hazards.

Do not burn or incinerate battery pack – Battery pack may explode, causing personal injury or damage. Toxic fumes and materials are created when battery packs are burned.
Do not crush, drop or damage battery pack – Do not use the battery pack or charger if they have sustained a sharp blow, been dropped, run over or have been damaged in any way (i.e. pierced with a nail, hit with a hammer, stepped on, etc.).
Do not disassemble – Incorrect reassembly may pose a serious risk of electric shock, fire or exposure to toxic battery chemicals. If the battery or charger are damaged, contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
Battery chemicals cause serious burns – Never let a damaged battery pack contact the skin, eyes or mouth. If a damaged battery pack leaks battery chemicals, use rubber or neoprene gloves to safely dispose of it. If skin is exposed to battery fluids, wash the affected area with soap and water and rinse with vinegar. If eyes are exposed to battery chemicals, immediately flush with water for 20 minutes and seek medical attention. Remove and dispose of contaminated clothing.
Do not short circuit – When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
Store your battery pack and charger in a cool, dry place – Do not store the battery pack or charger where temperatures may exceed 105ºF (40.5ºC), such as in direct sunlight or inside a vehicle or metal building during the summer.

Information about the battery

For optimum battery performance, avoid low discharge cycles by charging the battery pack frequently.
Store the battery pack in a cool place, ideally at 77°F (25°C) and charged to at least 40%.
Lithium-ion batteries are subject to a natural aging process. The battery pack must be replaced at the latest when its capacity falls to just 80% of its capacity when new. Weakened cells in an aged battery pack are no longer capable of meeting the high power requirements needed for the proper operation of your power inverter, and therefore pose a safety risk.
Do not throw the battery pack into an open fire as this poses a risk of explosion.
Do not ignite the battery pack or expose it to fire.
Do not exhaustively discharge batteries. Exhaustive discharge will damage the battery cells. The most common cause of exhaustive discharge is lengthy storage or non-use of partially discharged batteries. Stop working as soon as the performance of the battery falls noticeably or the electronic protection system triggers. Place the battery pack in storage only after it has been fully charged.
Protect the battery and the tool from overloads. Overloads will quickly result in overheating and cell damage inside the battery housing even if this overheating is not apparent externally.
Avoid damage and shocks. Immediately replace batteries that have been dropped from a height of more than 3 feet (1 meter) or those that have been exposed to violent shocks, even if the housing of the battery pack appears to be undamaged. The battery cells inside the battery may have suffered serious damage. In such instances, please read the waste disposal information for proper battery disposal.
If the battery pack suffers overloading and overheating, the integrated protective cutoff will switch off the equipment for safety reasons.
IMPORTANT! Do not press the power supply button any more if the protective cut-off has been activated. This may damage the battery pack.
Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 265ºF (130°C) may cause explosion.
Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Information about the charger and the charging process

Please check the data marked on the rating plate of the battery charger. Be sure to connect the battery charger to a power supply with the voltage marked on the rating plate. Never connect it to a different mains voltage.
Protect the battery charger and its cord from damage. Keep the charger and its cord away from heat, oil and sharp edges. Have damaged cords repaired without delay by a qualified technician at an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
Electrical plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with grounded appliances. Unmodified plugs and matching outlets will reduce the risk of electric shock.
Keep the battery charger, battery pack and the power inverter out of the reach of children.
During periods of heavy use, the battery pack will become warm. Allow the battery pack to cool to room temperature before connecting with the charger to recharge.
Do not overcharge batteries. Do not exceed the maximum charging times. These charging times only apply to discharged batteries. Frequent insertion of a charged or partially charged battery pack will result in overcharging and cell damage. Do not leave batteries in the charger for days on end.
Never use or charge the battery if you suspect that it has been more than 12 months since the last time they were charged. There is a high probability that the battery pack has already suffered dangerous damage (exhaustive discharge).
Charging batteries at a temperature below 41°F (5°C) will cause chemical damage to the cells and may cause a fire.
Do not use batteries that have been exposed to heat during the charging process, as the battery cells may have suffered dangerous damage.
Do not use batteries that have suffered curvature or deformation during the charging process or those that exhibit other atypical symptoms (gassing, hissing, cracking, etc.).
Never fully discharge the battery pack (maximum recommended depth of discharge is 80%). A complete discharge of the battery pack will lead to premature aging of the battery cells.

Protection from environmental influences

Protect your power inverter and the battery charger from moisture and rain. Moisture and rain can cause dangerous cell damage.
Do not use the power inverter or the battery charger near vapors and flammable liquids.
Use the battery charger and power inverter only in dry conditions and at an ambient temperature of 41ºF – 105°F (5°C – 40.5°C).
Do not keep the battery charger in places where the temperature is liable to reach over 105°F (40.5°C). In particular, do not leave the battery charger in a car that is parked in the sunshine.
Protect batteries from overheating. Overloads, overcharging and exposure to direct sunlight will result in overheating and cell damage. Never charge or work with batteries that have been overheated – replace them immediately, if possible.
Store the charger and your power inverter only in dry locations with an ambient temperature of 41ºF – 105°F (5°C – 40.5°C). Store your lithium-ion battery pack in a cool, dry place at a temperature of 77°F (25°C). Protect the battery pack, charger and power inverter from humidity and direct sunlight. Only place fully charged batteries in storage (charged to at least 40%).
Prevent the lithium-ion battery pack from freezing. Battery packs that were stored below 32°F (0°C) for more than 60 minutes must be discarded.
When handling batteries, be wary of electrostatic charge.
Electrostatic discharges can damage the electronic protection system and the battery cells. Avoid electrostatic charging and never touch the battery poles.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate.

Symbols	Descriptions	Symbols	Descriptions
READ THE OPERATOR’S

MANUAL(S) – Read, understand, and follow all instructions in the user manual(s) before attempting to assemble and operate.

| | SAFETY ALERT – Indicates a precaution, a warning, or a danger.
Symbol | WARNING! Do not expose the unit to rain or wet conditions. Keep dry.| | WARNING! Electrical shock hazard.
| Indoor use only.

Know Your Portable Power Inverter

Read the owner’s manual and safety instructions carefully before operating this portable power inverter. Compare the illustration below to the portable power inverter in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

Light On/Off switch
Power button
(status indicator LED)
USB-C receptacle
USB-A receptacle
AC receptacle
LED light
Battery compartment

SOLD SEPARATELY

Battery + Charger options available at sunjoe.com

24VBAT-LTE
24VBAT-LT
24VBAT
24VBAT-XR
24VCHRG-QC
24VCHRG-DPC

Technical Data

Output Power: 150 W continuous
Surge Power : 300 W/2 s
DC Input | Battery Voltage Max: 24V D.C.
AC Output Voltage: 120 V A.C. | 1.25 A
USB Output Voltage: USB-A: 5 V/9 V/12 V, up to 3 A
USB-C: 5 V/9 V/12 V/15 V, up to 3 A
Output Wave Form: Modified wave
LED light :. 1 W
Net Weight: 0.6 lbs (270 g)

Initial no-load voltage, when fully charged, peaks at 24 volts; nominal voltage under typical load is 21.6 volts.

Unpacking

Carton Contents

Portable power inverter
Manual with registration card

Carefully remove the portable power inverter and check to see that all of the above items are supplied.
Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store. Please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging material until you are ready to use your new portable power inverter. The packaging is made of recyclable materials. Properly dispose of these materials in accordance with local regulations.

IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. These items can be swallowed and pose a suffocation risk!

Battery Pack Operation

The equipment is powered by a lithium-ion battery. The battery pack is completely sealed and maintenance free.

TOOL ONLY

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this portable power inverter you will need a iON+ 24V System battery and charger. For optimal performance of this unit, it is recommended to use the 4.0 Ah battery (24VBAT) or greater. See page 11 for battery and charger options and specifications, or for more information visit sunjoe.com.

Battery Charge Level Indicator

The battery pack is equipped with a push button for checking the charge level. Simply press the push button to read off the battery charge level from the LEDs of the battery indicator:

All 3 level monitoring LEDs are lit: Battery charge level is high.
2 level monitoring LEDs are lit: Battery charge level is decreasing. Turn off the power inverter as soon as possible.
1 level monitoring LED is lit: Battery is flat. Turn off the power inverter IMMEDIATELY and charge the battery. Otherwise the battery’s service life will be greatly shortened.

Lights| Light Indicators
| Charge level button
| The battery is at 30% capacity and requires charging
| The battery is at 60% capacity and requires charging soon

| The battery is at full capacity

NOTE: If the charge level button does not appear to be working, insert the charger and charge as needed.
NOTE: Immediately after using the battery pack, the charge level button may display a lower charge than it will if checked a few minutes later. The battery cells “recover” some of their charge after resting.

Charger Operation

WARNING! Charge only Sun Joe® 24V lithium-ion battery packs with the compatible Sun Joe® 24V lithium-ion chargers. Other types of batteries may cause personal injury and damage.
To reduce the risk of electric shock, do not allow water to flow into the charger’s AC/DC plug.

TOOL ONLY

BATTERY + CHARGER SOLD SEPARATELY

In order to operate this portable power inverter you will need a iON+ 24V System battery and charger. For optimal performance of this unit, it is recommended to use the 4.0 Ah battery (24VBAT) or greater. See page 11 for battery and charger options and specifications, or for more information visit sunjoe.com.

When to Charge the iON+ 24V Lithium ON Battery

NOTE: The iON+ 24V lithium-iON battery pack does not develop a “memory” when charged after only a partial discharge. Therefore, it is not necessary to run down the battery pack before inserting the charger plug.

Use the battery indicator lights to determine when to charge your iON+ 24V lithium-iON battery pack.
You can “top-off” your battery pack’s charge before starting a big job or after a long day of use.

Charging the Battery

Push the push lock buttons on the battery to pull the battery pack out from the battery compartment (Fig. 1).
Depending on your Snow Joe® + Sun Joe® charger model, how to recharge your lithium-ion battery will vary. You may either insert your 24-volt battery into the 24VCHRGQC Quick Charger (sold separately) or the 24VCHRGDPC Dual Port Charger (sold separately) (Figs. 2 – 3).
The battery indicator LEDs will illuminate one by one during the charging process. Unplug the charger immediately when the 3 LEDs are all illuminated.
The 24VCHRG-QC Quick Charger (sold separately) and the 24VCHRG-DPC Dual Port Charger (sold separately) are also equipped with additional charging indicating lights which will indicate the charging status (Figs. 2 – 3)
CAUTION! FIRE HAZARD. When disconnecting the charger from the battery, be sure to unplug the charger from the outlet first, then disconnect the charger from the battery.
WARNING! This charger does not automatically turn off when the battery is fully charged. Please take care not to leave the battery plugged into the charger. Switch off or unplug the charger at the mains when charging is complete.
Timely recharging of the battery will help prolong the battery’s life. You must recharge the battery pack when you notice a drop in the power.
IMPORTANT! Never allow the battery pack to become fully discharged as this will cause irreversible damage to the battery.
When charging is complete, remove the battery from the charger by pulling the push lock buttons and sliding the battery backward to unlock it from the charger.

Operation

When a battery pack is installed, this power inverter converts DC electricity to 120V AC household power and/or multi voltage DC USB charging power, allowing the user to charge and power a variety of devices.

WARNING! Risk of electric shock. When using a grounded appliance this tool will not provide an electrical path to earth ground. Do not power devices with damaged or frayed power cords.

Intended Usage

This power inverter is used for supplying electrical power for operating compatible small electronics and USB-powered devices such as cell phones, tablets, laptops, LED lights, small fans, radios, etc. This device is not compatible for use with appliances, power tools, air conditioners, sump pumps, compressors, and/or other larger electrical devices.

Starting and Stopping

Slide the battery in the battery compartment. Push to make sure it is locked in place (Fig. 4).
Press the power button (status indicator LED) to turn the inverter on. The button will light up green when ready to use (Fig. 5).
Plug the devices you want to power or charge into the inverter’s USB ports and/or 120 volt AC receptacle (Fig. 6).
When finished, disconnect your devices and press the On/Off switch (status indicator LED) again to turn off the power inverter. Remove the battery before storage.

Status Indicator LED
The power button is equipped with a LED light which serves as a status indicator. Check below for different status indicated by the LED.

Solid Green Light – The inverter is in normal operating condition.
Blinking Green Light – The battery power is dropping. Stop the inverter and charge the battery as soon as possible.
Solid Red Light – The battery is flat. Check the battery charge level with the battery charge level indicator. Charge the battery as needed. If the situation continues, there’s something wrong with the battery. Change the battery and try again.
Blinking Red Light – The inverter may be overloaded or overheated. Turn off the inverter, disconnect all the devices and wait for the inverter to cool down. Make sure the battery pack is sufficiently charged to power the devices, then press the power button to reset the inverter.
Reconnect the devices and try again. If the fault condition immediately reoccurs, the current load exceeds the capacity of the inverter.

If any other situation happened, Please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Using the LED light

Slide the battery in the battery compartment. Push to make sure it is locked in place (Fig. 3).
Press the power button (status indicator LED) to turn the inverter on. The button will light up green when ready to use.
Press the light On/Off switch to turn on the LED light.
Press it again to turn off the LED light (Fig. 7).

Maintenance

WARNING! Always switch the product off and remove the battery before performing inspection, maintenance, and cleaning work.
WARNING! When servicing, use only identical replacement parts. Use of any other parts could create a hazard or cause product damage.

General Maintenance

Avoid using solvents when cleaning plastic parts. Most plastics are susceptible to damage from various types of commercial solvents and may be damaged by their use.

WARNING! Do not at any time let brake fluids, gasoline, petroleum-based products, penetrating oils, etc., come in contact with plastic parts. Chemicals can damage, weaken or destroy plastic, which could result in serious personal injury

Storage

Switch off the inverter, disconnect all appliances, remove the battery. Thoroughly clean the housing with a soft, dry cloth.
Store the inverter indoors in a safe location out of the reach of children. Keep away from corrosive agents, such as garden chemicals and de-icing salt.

Disposal

Recycling the tool

Do not dispose of electrical appliances as unsorted municipal waste. Use separate collection facilities.
Contact your local government agency for information regarding the collection systems available.
If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obligated to take back your old appliance for disposal at least free of charge.

Recycling + Disposal

The product comes in a package that protects it against damage during shipping. Keep the package until you are sure that all parts have been delivered and the product is functioning properly. Recycle the package afterwards or keep it for long-term storage.

WEEE symbol. Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or local store for recycling regulations.

Battery Caution + Disposal

Always dispose of your battery pack according to federal, state, and local regulations. Contact a recycling agency in your area for recycling locations.

CAUTION! Even discharged battery packs contain some energy. Before disposing, use electrical tape to cover the terminals to prevent the battery pack from shorting, which could cause a fire or explosion.

WARNING! To reduce the risk of injury or explosion, never burn or incinerate a battery pack even if it is damaged, dead or completely discharged. When burned, toxic fumes and materials are emitted into the surrounding atmosphere.

Batteries vary according to device. Consult your manual for specific information.
Install only new batteries of the same type in your product (where applicable).
Failure to insert the battery in the correct polarity, as indicated in the battery compartment or manual, may shorten the life of the batteries or cause batteries to leak.
Do not mix old and new batteries.
Do not mix Alkaline, Standard (Carbon-Zinc) or Rechargeable (Nickel Cadmium, Nickel Metal Hydride, or Lithium-Ion) batteries.
Do not dispose of batteries in fire.
Batteries should be recycled or disposed of as per state and local guidelines.

Service + Support

If your Sun Joe® portable power inverter needs service or maintenance, please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model + Serial Numbers

When contacting the company or reordering parts, you will need to provide the model and serial numbers of your product. These are found on the decal affixed to the housing of your portable power inverter. Copy these numbers into the space provided below.
Model + Serial Numbers

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this portable power inverter. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your portable power inverter. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

Accessories	Item	Model

1

| 24V iON+ 1.3 Ah Lithium-Ion Battery| 24VBAT-LTW

2

| 24V iON+ 1.5 Ah Lithium-Ion Battery| 24VBAT-LTX

3

| 24V iON+ 2.0 Ah Lithium-Ion Battery| 24VBAT-LTE

4

| 24V iON+ 2.5 Ah Lithium-Ion Battery| 24VBAT-LT

5

| 24V iON+ 4.0 Ah Lithium-Ion Battery| 24VBAT

6

| 24V iON+ 5.0 Ah Lithium-Ion Battery| 24VBAT-XR

7

| iON+ 24V lithium-ion Battery Quick Charger| 24VCHRG-QC

8

| iON+ 24V lithium-ion Dual-port Battery Charger| 24VCHRG-DPC

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563)

SNOW JOE® + SUN JOE® CUSTOMER PROMISE

ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe®, Sun Joe®, or Aqua Joe® product (“Product”) does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for our Products.

WARRANTY

Snow Joe warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe or from one of Snow Joe’s authorized sellers with proof of purchase. Because Snow Joe is unable to control the quality of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!

This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at nowjoe.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-SNOWJOE (1-866-766-9563), or by e-mailing us at help@snowjoe.com. Failure to register your Product will not diminish your warranty rights. However, registering your Product will allow Snow Joe to better serve you with any of your customer service needs.

WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.

WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).