SUNJOE MJ404E-360-RM Electric Lawn Mower Owner’s Manual

MJ404E-360-RM Electric Lawn Mower
Owner’s Manual

MJ404E-360-RM Electric Lawn Mower

ELECTRIC LAWN MOWER
16-INCH | 12-AMP | 360-DEGREE | 3-WHEEL
OPERATOR’S MANUAL
A Division of Snow Joe® , LLC
Model MJ404E-360-RM
Form No. SJ-MJ404E-360-RM-880E-M-V1
THANKS FOR YOUR PURCHASE OF A REMANUFACTURED PRODUCT.
To make sure you get the most out of your product, be sure to register online at to enjoy full product support.
© 2021 by Snow Joe® , LLC
All rights reserved. Original instructions.
SAVE THESE INSTRUCTIONS

IMPORTANT! Safety Instructions

All Operators Must Read These Instructions Before Use Always follow these safety guidelines. Failure to do so may result in serious bodily injury or death.
General Safety WARNINGS!
When using this electric lawn mower, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and personal injury. These precautions include:
WARNING! Do not operate without the entire grass collection bag, discharge guard, rear flap, or other safety protective devices in place and in proper working order.
WARNING! The use of any other accessory or attachment might increase the risk of injury.
WARNING! To reduce the risk of injury, inspect the grass collection bag frequently and replace with recommended replacement if there are signs of wear or deterioration.
Before using the lawn mower, take the time to familiarize yourself with the controls, especially how to stop the lawn mower in an emergency. The only individuals who  should  se the lawn mower are those who have a thorough understanding of the instructions and who know how to operate the machine. Children should never be allowed access to the lawn mower. Retain this manual for future reference and reread it at the start of each mowing season.
FOR DOUBLE-INSULATED LAWN MOWERS
1. Replacement parts – When servicing this unit, use only identical replacement parts. Replace or repair damaged cords immediately.
2. Polarized plug – Polarized appliance connections reduce the risk of electric shock. This lawn mower has a polarized plug (one blade is wider than the other) and will require the use of a polarized extension cord. There is only one way the lawn mower’s plug will fit into a polarized extension cord. If the plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a polarized wall outlet. There
is only one way the plug will fit into a polarized wall outlet. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug still does not fit, contact a qualified electrician to install the proper wall outlet. Do not change the equipment plug, extension cord receptacle, or extension cord plug in any way.
mWARNING! Contact with moving parts may cause entanglement, dismemberment, or other serious bodily injury. Always keep body parts (i.e. hands, feet) a safe distance away from moving parts. Ensure all covers and guards are securely in place before use.
Hot surfaces (i.e. the motor) may ignite flammable or combustible items and cause a fire or explosion, which can result in serious bodily injury. Keep the lawn mower a
safe distance away from flammable or combustible items until surfaces that are hot have completely cooled. Do not store the lawn mower near flammable or combustible
items.
A damaged blade or worn blade nut may break off the lawn mower assembly and cause serious injury. Replace the damaged blade or blade nut before using the lawn mower.
FOR ALL LAWN MOWERS

1. Avoid dangerous conditions – Do not use the lawn mower in the rain or when the grass is damp or wet.

2. Keep children, bystanders, and pets away – Always keep children and spectators a safe distance away from the lawn mower during operation and as the machine
   cools.

3. Dress properly – Always wear personal safety gear (i.e.glasses, rubber gloves, protective footwear, and dust masks) and proper clothing when using the lawn mower.
   Loose clothing, long hair, or jewelry may get caught in the moving parts. Wear a protective covering to contain long hair.

4. Use the right appliance – Do not use the lawn mower for any applications other than those for which it was intended.

5. Do not force the lawn mower – It will perform better with less likelihood of personal or mechanical injury if it is used at the rate for which it was designed.

6. Do not overreach – Keep proper footing and balance at all times.

7. Stay alert – Always be alert and watch what you are doing. Use common sense. Do not operate the lawn  mower when you are tired or under the influence of alcohol or drugs.

8. Disconnect the lawn mower – Disconnect the lawn mower from the power supply when it is not in use, before servicing, when changing accessories, and when performing any other maintenance task.

9. Store idle lawn mower indoors – When not in use, the lawn mower should be stored indoors in a dry, locked place out of the reach of children.

10. Maintain the lawn mower with care – Keep cutting edges sharp and clean for best and safest performance. Inspect the lawn mower cord periodically and if damage is found have it repaired by an authorized service facility. Extension cords should also be inspected periodically and immediately replaced if damaged. Keep handles dry, clean, and free from oil and grease.

11. Use personal protective equipment. Always wear eye protection – Protective equipment such as safety glasses, a dusk mask, non-skid safety shoes, a hard hat, and hearing protection, when used for appropriate conditions, will reduce the possibility of personal injuries.

12. Avoid unintentional starting – Ensure the switch is in the OFF position before connecting the power cord, or before picking up or carrying the tool. Carrying power tools with your finger on the switch or charging power tools with the switch ON can lead to accidents.

13. Remove any adjusting key or wrench before starting the power tool – A wrench or a key left attached to a rotating part of the power tool may result in personal injury.

14. Keep cutting blades sharp and clean – Properly maintained cutting blades with sharp edges are less likely to bind and are easier to control.

15. Keep all parts of the body away from the cutting blade
    – Do not remove cut material or hold material to be cut when blade is moving. Make sure the switch is off when clearing jammed material. A moment of inattention while
    operating the product may result in serious personal injury.

16. If the lawn mower strikes a foreign object, follow these steps:
    i) Stop the lawn mower by releasing the On/Off switch lever.
    ii) Disconnect the power cord.
    iii) Inspect for damage.
    iv) Repair any damage before restarting and operating the lawn mower.

17. Only use identical replacement blades and other genuine parts.

18. Keep guards in place and in proper working order.

Electrical Safety

1. Ground fault circuit interrupter (GFCI) protection should be provided on the circuit(s) or outlet(s) to be used for the lawn mower. Receptacles are available having built-in GFCI protection and may be used for this measure of safety.

2. To reduce the risk of electric shock, this appliance has a polarized plug (i.e. one blade is wider than the other). Use this appliance only with a polarized, UL-listed (CSA certified in Canada) extension cord recommended for outdoor use. The appliance plug will fit into a polarized extension cord only one way.
   If the appliance plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a polarized wall outlet. The extension cord plug will fit into the polarized wall outlet only one way. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug still does not fit, contact a qualified electrician to install the proper wall outlet. Do not modify the appliance plug, extension cord receptacle, or extension cord plug in any way.

3. To prevent electric shock, use only with an extension cord suitable for outdoor use, such as SW, SOW, STW, STOW, SJTW, or SJTOW. Before use, check that the extension  cord is in good condition. When using an extension cord, make sure to use one heavy enough to carry the current your product will draw. For lengths less than 50 feet, a No. 14 AWG extension cord should be used. An undersized cord will cause a drop in line voltage resulting in loss of power and overheating.

WARNING
Electric shock may cause SEVERE INJURY or DEATH. Heed these warnings:

• Do not allow any part of the lawn mower to make contact with water while it is in operation. If the appliance becomes wet while turned off, wipe dry before starting.
• Use only a UL-, CSA-, or ETL-rated extension cord for outdoor, all-weather use, such as the Snow Joe® +Sun Joe® SJTW-A 14-gauge 50-foot extension cord with lighted end (Model PJEXT50-B). Visit snowjoe. com to purchase this extension cord online or, to order by phone, call 1-866-SNOWJOE (1-866-766-9563).
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or its plug with wet hands or while standing in water. Wearing rubber boots offers some protection.

EXTENSION CORD CHART

4. To prevent the appliance cord from disconnecting from the extension cord during operation, make a knot with the two cords as shown in Table 1.
Table 1. Method of Securing Extension Cord5. Do not abuse the cord. Never pull the lawn mower by the cord or yank the cord to disconnect it from the receptacle. Keep the cord away from heat, oil, and sharp edges. Double-Insulated Appliances In a double-insulated appliance, two systems of insulation are provided instead of grounding. No grounding means are provided on a double- insulated appliance, nor should a means for grounding be added to the appliance. Servicing a doubleinsulated appliance requires extreme care and knowledge of the system, and should be performed only by qualified service personnel at an authorized Snow Joe® + Sun Joe® dealer. Replacement parts for a double-insulated appliance must be identical to the parts they replace. A double-insulated appliance is marked with the words “Double Insulation” or “Double Insulated.” The symbol (square within a square) may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT REQUIRED. WHEN SERVICING, USE ONLY IDENTICAL REPLACEMENT PARTS.
This electric lawn mower is double-insulated, eliminating the need for a separate grounding system. Use only identical replacement parts. Read the instructions before servicing double-insulated appliances. Use this lawn mower only as described in this manual.

IMPORTANT! Safety Instructions for Walk-Behind Mowers
General Operation

• Read, understand, and follow all instructions on the machine and in the manual(s) before starting.

• Do not put hands or feet near or under the machine. Always stay clear of the discharge opening.

• Keep guards in place and in proper working order.

• Only responsible adults who are familiar with the instructions should be allowed to operate this machine.

• Clear the mowing area of foreign objects such as rocks, wire, toys, and other miscellaneous articles, which could be picked up and thrown by the blade. Stay behind the
  handle when the engine (motor) is running.

• Make sure that the mowing area is clear of bystanders before starting the machine. Stop the machine if anyone enters the area.

• Do not operate the machine while barefoot or while wearing sandals. Always wear substantial footwear.

• Always look down and behind before and while moving backward with the lawn mower.

• Never direct discharged material toward anyone. Avoid discharging material against a wall or other obstruction.

• Never leave a running machine unattended.

• Stop the engine (motor) and wait until the blade comes to a complete stop before cleaning the machine, removing the grass collection bag, changing accessories, or unclogging the discharge guard.

• Operate the machine only in daylight or in good artificial light.

• Do not operate the machine when you are tired or under the influence of alcohol or drugs.

• Never operate the lawn mower in wet grass. Always be  sure of your footing; walk, never run, with the lawn mower.

• If the machine should start to vibrate abnormally, stop the engine (motor) and immediately check the machine to ascertain the cause. Vibration is generally a signal of trouble.

• Keep blades sharp.

• Keep hands and feet away from the cutting area.

• Always wear eye protection when operating the machine.

• Objects struck by the lawn mower blade can cause severe injuries. The mowing area should always be carefully examined and cleared of all objects prior to each mowing.

• Only use identical replacement blades.

Slope Operation
Slopes are major factors related to slip and fall accidents, which can result in severe injury. Operation on all slopes requires extra caution. If you feel uneasy on a slope, do not
mow it.

• Mow across the face of slopes; never mow slopes following an up and down traverse. Exercise extreme caution when changing direction on a slope.
• Watch for holes, ruts, bumps, rocks, or other hidden objects. These may cause an unexpected slip or fall.
• Do not mow on wet grass or excessively steep slopes. Poor footing could cause a slip and fall accident.
• Do not mow near drop offs, ditches, or embankments. You could lose your footing or balance.

Children
Tragic accidents can occur if the operator is not alert to the presence of children. Children are often attracted to the machine and the mowing activity. Never assume that children will remain where you last saw them.

• Keep children out of the mowing area and under the watchful care of a responsible adult other than the operator.
• Stay alert and turn the lawn mower off if a child enters the area.
• Never let children operate the machine.
• Use extra care when approaching blind corners, shrubs, trees, or other objects that may block your view of a child.

Service

• Keep all nuts and bolts tight.
• Never tamper with safety devices. Regularly check to ensure these devices are in place and in proper working order.
• Keep the lawn mower free from grass, leaves, or other debris buildup.
• Never make any adjustments or repairs with the engine (motor) running. Always unplug electric lawn mowers before adjusting, cleaning, or repairing.
• Check the grass collection bag components and the discharge guard frequently and replace with manufacturer’s recommended parts when necessary.
• Mower blades are sharp. Wrap the blade or wear gloves, and use extra caution when servicing them.
• Maintain or replace safety and instruction labels, as necessary.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all instructions on the machine before attempting to assemble and operate.

children a safe distance away.
| Safety Alert. Caution.
To reduce the risk of injury, user must read instruction manual.| | Wear eye and hearing protection. For protection against injury, wear eardefenders and safety goggles.
| WARNING! Do not expose or operate the unit in rain or wet conditions. Keep dry.| | Wear protective gloves and
non-slip footwear when using the machine and handling debris.
| Slip on slope hazard – Use extra caution when mowing on slopes to
prevent slip and fall accidents.| | Severing of toes or fingers by
rotary mower blade.
| Thrown objects and rotating blade can cause severe injury.| | Keep bystanders a safe distance away from the work area.
| Blades continue to rotate after machine is switched off.| | Disconnect the mains plug if the cord is damaged or entangled.
| Keep extension cord away from cutting blades.| | Look behind when backing up with the lawn mower.

Know Your Electric Lawn Mower

Read the owner’s manual and safety instructions carefully before operating the lawn mower. Compare the illustration below to the lawn mower in order to become familiar with the location of the various controls and adjustments. Save this manual for future reference.

1. Soft grip
2. On/Off switch lever
3. Extension cord restraint holder
4. Safety lock button
5. Switch box
6. Cable clip
7. Upper handle
8. Upper handle knob and bolt (2)
9. Appliance cord
10. Grass indicator window
11. Grass collection bag| 12. Lower handle knob and bolt (2)
13. Rear wheel (2)
14. Mower height adjustment shaft (front)
15. Front wheel
16. Motor housing
17. Handle
18. Mower height adjustment lever (back)
19. Handle adjustment gear (2)
20. Ejector flap
21. Grass collection bag handle
22. Lower handle
---|---

Technical Data

Unpacking

Carton Contents

• Electric lawn mower with lower handle
• Upper handle
• Upper handle knobs and bolts (2)
• Grass collection bag
• Grass collection bag handle
• Spanner wrench
• Manual and registration card

1. Carefully remove the lawn mower and check to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store.
   Please call the Snow Joe®+ Sun Joe® customer service department at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use your new electric lawn mower. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with local regulations.
IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils, or small parts. These items can be swallowed and pose a suffocation risk!

Assembly

WARNING! Do not connect to the power supply until assembly is complete. Failure to comply could result in accidental starting and serious personal injury.
WARNING! Before performing any maintenance, make sure the tool is unplugged from the power supply. Failure to heed this warning could result in serious personal injury.
WARNING! The product must be fully assembled before operation. Do not use a product that is only partially assembled or assembled with damaged parts.
NOTE: Before using the lawn mower, follow these instructions to assemble the handle and the grass collection bag.

Handle Assembly

1. Place the upper handle over the upper ends of the lower handle. Align the holes. Use the two sets of upper handle knobs and bolts to secure (Fig. 1).
2. Clip the cable in the cable clips that are preassembled on the handle.

Grass Collection Bag Assembly + Fitting

1. Clip the protective plastic straps onto the support rod of the grass collection bag (Fig. 2).
2. Insert the grass collection bag handle into the holes on the top of grass collection bag until it clicks in (Fig. 3).
3. Lift the ejector flap with one hand. With the other hand, hold the grass collection bag by the handle and hook it in from above (Fig. 4).

Operation

This lawn mower is intended for private residential use to cut grass in small lawns and gardens. This lawn mower is not intended to cut grass in public parks, playing fields, farms, or forests. Do not use this lawn mower for any application other than that for which it is intended.
Adjusting the Cutting Height
This electric lawn mower is equipped with a 4-position height adjustment system to tailor grass cutting heights from 1.2 in. to 2.4 in. (30 mm to 60 mm). To change the cutting height of the grass, follow the instructions below.
WARNING! Before making these adjustments, disconnect the power supply to the lawn mower and wait until the rotating blade has come to a complete standstill. Wearing gloves is recommended due to the close proximity of the cutting blade.
ALWAYS FOLLOW ALL SAFETY PRECAUTIONS AND RECOMMENDATIONS LISTED PREVIOUSLY IN THIS MANUAL.

1. Power off and unplug the lawn mower.

2. To adjust the cutting height in front, place the lawn mower on its side. Pull the mower height adjustment shaft to the outside of the original slot (Fig. 5).
   

3. Insert the shaft into the desired slot. Place the lawn mower back on to its wheels.
   4-Position Height Adjustment:
   (1) 1.2 in. (30 mm)
   (2) 1.6 in. (41 mm)
   (3) 2.0 in. (52 mm)
   (4) 2.4 in. (63 mm)

4. To adjust the cutting height in back, Pull the mower height adjustment lever to the outside of the original slot (Fig. 6).
   

5. Insert the lever into the slot that matches the front height slot that the mower adjustment shaft is in.

6. Reconnect the power supply to the lawn mower and resume normal use.

WARNING! Make sure that the mower is set in the same height on the front wheel and the rear wheel to avoid uneven cut.
Adjusting the Handle
This lawn mower is equipped with an adjustable handle that can be set into multiple angle between 0° and 180°. The mostly used handle positions are marked below (Fig. 7):

To adjust the handle angle, follow the instruction below:

1. Power off and unplug the lawn mower.

2. Loosen the lower handle knobs on both sides, and rotate the handle assemble to your desired angle (Fig. 7).
   NOTE: There’s an indicator system located next to each of the two gears that helps to quick-set the handle. The indicator system marked the storage position, the hanging position, a high position and a low position. To quick- set the handle, align one of the arrows on the gear to the desired position indicator (Fig. 8).

3. Make sure that the gears of the handle angle adjustment system are snapped in, and then tighten the lower handle knobs (Fig. 8).

Starting + Stopping
Do not switch on the lawn mower until it has been completely assembled. Before switching on the unit, always check the appliance cord and the extension cord for signs of damage. Use only intact cords.
WARNING! Damaged cords pose a severe risk of injury. Replace damaged cords immediately.
WARNING! Before switching on the lawn mower, make sure that it is not in contact with any foreign objects. Keep your hands and feet a safe distance away from the rotating mower blade and the ejector opening. Failure to comply with these warnings can result in severe personal injury.
IMPORTANT: Do not start the lawn mower in tall grass.

1. Place the unit on a level lawn surface.
2. Push a loop of the extension cord through the slot on the extension cord restraint holder from the opposite side and around the cord restraint hook. Insert the appliance cord into the extension cord (Fig. 9). NOTE: Do not plug the extension cord into the outlet until it had been secured with the extension cord restraint holder and connected to the lawn mower’s appliance cord. Only use a UL-rated extension cord for outdoor, all-weather use. Do not use an extension cord over 100 ft (30 m). See Extension Cord Chart on page 2.
3. Place the bulk of the extension cord on the lawn closest to the starting point.
4. Before starting the lawn mower, hold the soft grip with both hands and tilt the handle downward to slightly raise the front of the lawn mower. This will reduce the risk of lawn damage during start-up (Fig. 10).
5. To start the lawn mower, press and hold the safety lock button while pulling the On/Off switch lever toward you. Once the machine powers on, release the safety lock button (Fig. 11).
6. Let the motor get up to speed, gently lowering the lawn mower down into the cutting position and start mowing (Fig. 12).
7. To stop the lawn mower, release the On/Off switch lever (Fig. 11).

Grass Collection Bag Volume Indicator

1. If the grass collection bag is empty or is not completely full with grass, the grass indicator window will remain open (due to the flow of air) or will flutter open and close as the grass accumulates in the bag (Fig. 13).
2. When the grass bag reaches its maximum capacity, the grass indicator window will remain closed (due to the restricted air flow). This signals that it is time to empty the bag (Fig. 13).

Mowing Tips
WARNING! Inspect the area prior to mowing and remove all the stones, sticks, wires, and other debris that might be thrown by the rotating blade.
NOTE: A sharp blade will greatly enhance the performance of the lawn mower, especially when cutting tall blades of grass.

• Be sure to check the blade periodically for signs of wear and sharpen it at least once per year.
• In order to prevent electric shock, do not operate the lawn mower in damp or wet conditions.
• Do not mow in a circle. Travel back and forth across the lawn following the path outlined below (Fig. 14).
• When cutting thick grass, reduce your walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less from the total length of the grass.  The average lawn should be approximately 1.5 to 2 in. (3.8 cm to 5 cm) long during cool months, and more than 2 in. (5 cm) long during hot months. If there is growth, the lawn should be cut in the fall.
• While mowing, make sure that the electric cable is always behind you and resting on the area of grass already cut.
• The lawn will look better if it is always cut to the same height and in alternate directions.
• When crossing any graveled area, release the On/Off switch lever to turn off the lawn mower. The stones can be picked up and thrown by the rotating blade.
• Set the lawn mower to the highest cutting height when mowing on uneven ground or in tall weeds.

WARNING! If you strike a foreign object, stop the motor and disconnect the power cord. Thoroughly inspect the lawn mower for any damage. Repair any damage before operating the lawn mower.
Overload Protection
The lawn mower has an internal cut off switch which will stop the operation of the motor temporarily if overloaded. This cut off switch will suddenly stop the motor from operating should the motor become too hot during the operation of the lawn mower.

1. Disconnect the lawn mower from the power supply and inspect blade for any obstructions.
2. Wait up to 2 minutes, or longer depending on ambient temperature and the operation being performed, before switching on the lawn mower and resuming normal  operation.

**** WARNING! The mower blade will continue to rotate for a brief period after the unit has been switched off. Do not tilt or carry the unit while the motor is still running and do not touch the blade while it is still rotating. Failure to comply could result in severe personal injury.

Maintenance

WARNING! Before cleaning, repairing, or inspecting the lawn mower, disconnect the power supply to the unit and verify that all moving parts have come to a complete stop.
General

• Always keep the lawn mower clean and free of grass, dirt, or other debris.
• Keep the handles dry, clean, and free of oil and grease.
• After each cutting session, remove accumulated grass clippings and debris using either a dry cloth or handbrush. You may also clean the equipment with a damp cloth and some soft, non-abrasive soap. Do not use cleaning agents or harsh solvents as they may damage the equipment’s plastic components. Make sure that no water penetrates the equipment’s interior as intake of water can destroy the switch/plug mechanism and the electric motor.
• Do not clean the lawn mower with running water, particularly with high-pressure water.
• Check all nuts, bolts, and screws for proper tightness before each use.
• Frequently inspect the grass collection bag for signs of wear and replace immediately with a genuine Snow Joe ®+ Sun Joe®part if damage is found.
• Replace excessively worn or damaged parts immediately.
• To maximize your lawn mower’s longevity, all screwed parts, including the wheels and axles, should be cleaned and lubricated. There are no parts inside the equipment
  which require additional maintenance or lubrication.

Blade Maintenance
IMPORTANT: The mower blade is sharp and can cause severe personal injury if handled incorrectly. Wrap the blade or wear protective gloves, and use extra caution when handling.
The steel blade is designed to provide a fine cut in long or tough grass. Deterioration in the quality of cut indicates blade wear or damage. Follow these steps to determine if the blade needs to be resharpened or replaced:

1. Disconnect the electrical supply to the lawn mower.
2. Turn the lawn mower on its side to expose the underside of the blade housing.
3. Check the blade.
   a. If the blade is blunt or has minor wear, then resharpen.
   Please call Snow Joe® + Sun Joe ®customer service for assistance at 1-866-SNOWJOE (1-866-766-9563).
   b. If the blade shows signs of major wear or damage (i.e. gouged, bent), then replace. Please call Snow Joe ® + Sun Joe® customer service for assistance at 1-866-SNOWJOE (1-866-766-9563).

WARNING! An excessively vibrating lawn mower indicates that the blade is not properly balanced or has become deformed from striking an object. In this case, the blade must be repaired or replaced. Please follow the proper maintenance procedures for blade care or call the Snow Joe ®+ Sun Joe® customer service center for assistance at 1-866-SNOWJOE (1-866-766-9563).
Blade Replacement
IMPORTANT: Only use original replacement parts specified for this lawn mower.
You can purchase a replacement blade (Model MJ404E-BLD) and other genuine replacement parts by ordering online at snowjoe.com or, to order by phone, contact Snow Joe® + Sun Joe® customer service at 1-866-SNOWJOE (1-866-766-9563). The use of parts that do not meet the original equipment specifications may lead to improper
performance of the lawn mower, may compromise operator safety, and will void the manufacturer’s warranty.

1. Disconnect the electrical supply to the lawn mower.
2. Turn the lawn mower on its side to expose the underside of the blade housing.
3. Wear heavy-duty gloves, or use a cloth to grip the blade.
4. To remove the blade bolt, hold the blade firmly by one hand, and use the supplied spanner wrench to loosen the blade bolt by turning it counterclockwise (Fig. 15).
5. Fit the new blade, the washer and the bolt back on following the same steps in reverse order (Fig. 16).

Storage

Follow the steps below to prepare the lawn mower for storage:

1. Disconnect the power supply to the lawn mower.
2. Clean the lawn mower with a damp cloth or hand brush.
3. Inspect the lawn mower carefully for worn, loose, or damaged parts. Check connections and screws and tighten if necessary. Pay special attention to the mower blade and replace/sharpen if it shows signs of wear. Refer to the Maintenance section.
4. Store the lawn mower indoors in a dry, clean, and cool area out of the reach of children. Do not store the unit next to corrosive materials, such as fertilizer and rock salt.
5. Wipe the extension cord to remove any foreign substances, such as oil or stains. Replace the extension cord immediately if it is cut or damaged in any way.
6. Wind the cord in a series of equal loops to prevent it from tangling.
7. Do not cover the lawn mower with a solid plastic sheet. Plastic coverings trap moisture around the lawn mower, which can damage the unit.
8. The handle on your lawn mower can be folded for compact storage or hanging. Follow the instruction below.

Storage Position
i) Loosen the lower handle knobs on both sides.
ii) Flip the handle assembly to the front until the second arrow on the gear lines up with the storage position indicator. Make sure the gear snaps in (Fig. 17).iii) Loosen the upper handle knobs on both sides. Flip the upper handle back (Fig. 18).

Hanging Position
i) Loosen the lower handle knobs on both sides.
ii) Flip the handle assembly to the back until the first arrow on the gear lines up with the hanging position indicator. Make sure the gear snaps in (Fig. 19).iii) Tighten the lower handle knobs.
iv) Hang the mower on the wall (Fig. 20).

Service + Support

If your Sun Joe® MJ404E-360-RM electric lawn mower requires service or maintenance, please call 1-866-SNOWJOE (1-866-766-9563) for assistance.

Model + Serial Numbers

When contacting the company or reordering parts, you will need to provide the model and serial numbers of your product. These are found on the decal affixed to the housing or handle of your lawn mower. Copy these numbers into the space provided below.

Troubleshooting

blade is able to rotate freely. If the lawn mower was previously in use, let the motor cool down for a while before restart.
• Check mains, and extension cord.
• Clean discharge channel/housing.
• Start lawn mower on short grass or in a previously mowed area and tilt back.
• Correct the cutting height.
Motor power drops| • Check that you are using a suitable extension cord of proper gauge and length (see Extension Cord Chart pg. 2).
• Power source (e.g. generator) has too low voltage.
Motor performance drops| • Correct the cutting height.
• Clean discharge channel/housing.
• Replace or resharpen mowing blade (contact an authorized Snow Joe®+ Sun Joe ® service center).
Grass collection bag not filling sufficiently| • Correct the cutting height.
• Allow the lawn to dry.
• Clean the grille on the grass collection bag.
• Clean the discharge channel/housing.

Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the Snow Joe ®+ Sun Joe®customer service center at 1-866-SNOWJOE (1-866-766-9563).

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this tool. Contact Snow Joe®+ Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your tool. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

PJEXT50-B
| Snow Joe®+ Sun Joe®Universal Wall Bracket with Mounting Hardware| SJWB

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe®+ Sun Joe®to provide notice of such changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe®+ Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

SNOW JOE® + SUN JOE® REFURBISHED GOODS WARRANTY

GENERAL CONDITIONS:
Snow Joe®+ Sun Joe ® , LLC warrants this refurbished product to the original purchaser for 90 days against defects in material or workmanship when used for normal residential purposes. If a replacement part or product is needed, it will be sent free of charge to the original purchaser except as noted below. operating under Snow Joe® The duration of this warranty applies only if the product is put to personal use around the household. It is the owner’s responsibility to correctly perform all maintenance and minor adjustments explained in the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit snowjoe.com/help or email us at help@snowjoe.com for instructions. Please be sure to register your unit beforehand to speed up this process. Certain products may require a serial number, typically found on the decal affixed to the housing or guard of your product. All products require a valid proof of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are not covered under this warranty. Wearing parts can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).
• Batteries are covered in full for 90-days from the date of purchase.
Snow Joe ®+ Sun Joe® may from time to time change the design of its products. Nothing contained in this warranty shall be construed as obligating Snow Joe®+ Sun Joe® to incorporate such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.
This warranty is intended to cover product defects only.
Snow Joe® , LLC is not liable for indirect, incidental or consequential damages in connection with the use or misuse of the Snow Joe®+ Sun Joe ® products covered by this warranty. This warranty does not cover any cost or expense incurred by the purchaser in providing substitute equipment or service during reasonable periods of malfunction or non-use of this product while waiting for a replacement part or unit under this warranty. Some states do not allow exclusions of incidental or consequential damages so the above exclusions may not apply in all states. This warranty may give you specific legal rights in your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 7PM EST and Saturday and Sunday 9AM to 4PM. You can reach us at 1-866-SNOWJOE (1 866-766-9563), online at snowjoe/com, via email at help@snowjoe.com or tweet us @snowjoe.
EXPORTS: Customers who have purchased Snow Joe® + Sun Joe®  products exported from the United States and Canada shouldcontact their Snow Joe ® + Sun Joe® distributor (dealer) to obtain information applicable to your country, province or state. If for any reason, you are not satisfied with the distributor’s service, or if you have difficulty obtaining warranty information, contact your Snow Joe ® + Sun Joe ®seller. If in the event your efforts are unsatisfactory, please reach out to us directly.

sunjoe.com

References

• Snow Joe: America's #1 Leader In Cordless Equipment, Pressure Washers & Snow Throwers
• Customer Support | Snow Joe® | Sun Joe® | Aqua Joe®
• Snow Joe: America's #1 Leader In Cordless Equipment, Pressure Washers & Snow Throwers

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