FORTINET FON-580B FortiFone Telephone User Guide

FORTINET FON-580B FortiFone Telephone

Specifications:

• Model: FON-580B
• Power Input: DC 48V 0.3A PoE or DC 5V 2A power adapter
• Network Connectivity: WAN port for network connection
• Features: Supports internal, external, and cloud extensions

Product Usage Instructions

Installation

Attaching the Stand:

1. Line the posts on the top of the base with the holes on the back of the phone, depending on the level of tilt you prefer.
2. Push the stand into place until secure.

Connecting the Phone:

1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. If not, use a DC 5V 2A power adapter.

2. Setting up the Phone

For Internal Extension:

• The phone supports plug and play installation and will automatically download its configuration from the FortiVoice system.
• The phone will display the extension number and name when it has registered.

For External Extension:

1. Press Menu > Setting > Provisioning on the phone.
2. Enter password as 23646.
3. Select FortiVoice Server and enter IP address or FQDN of the FortiVoice unit.
4. Press OK.

For Cloud Extension:

1. Press Menu > Cloud on the phone.
2. Enter Cloud ID and press OK.
3. Enter Extension No. and press OK.
4. Enter Cloud PIN and select Submit.

Using the Phone

• Softkey: Accesses the call history stored on the phone.
• History: Accesses the contacts stored on the phone.
• Contact: Toggles Do Not Disturb on and off.
• DND: Accesses the phone menu.

Frequently Asked Questions

Q: How can I register for support?

A: You can register for support by visiting https://support.fortinet.com or contacting them via phone at 1-866-648-4638 or email at register@fortinet.com.

March 25, 2024
Revision 1
Copyright© 2024 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and FortiGuard®, and certain other marks are registered trademarks of Fortinet, Inc., in the U.S. and other jurisdictions, and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance and other metrics contained herein were attained in internal lab tests under ideal conditions, and actual performance and other results may vary. Network variables, different network environments and other conditions may affect performance results. Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the extent Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests. In no event does Fortinet make any commitment related to future deliverables, features or development, and circumstances may change such that any forward-looking statements herein are not accurate. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable.

Register for Support

• Register your Fortinet product to receive:
  • Technical Support
  • New product features
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https://support.fortinet.com
Toll free: 1 866 648 4638
Phone: 1 408 486 7899
Fax: 1 408 235 7737
Email: register@fortinet.com

Box Includes

This guide describes how to set up your phone and provides a brief overview of its features. Start by configuring an extension in the phone system. Refer to the FortiVoice Administration Guide for information about configuring an extension.
For further details about your phone, please see the FON-x80/x80B Series User Guide.
The following items are included in the box:

Installation

Attaching the stand

1. Line the posts on the top of the base with the holes on the back of the phone, depending on the level of tilt you prefer.
2. Push the stand into place until secure.

Connecting the phone

1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. The phone requires a DC 48V 0.3A PoE connection. If PoE is not supported on the network, connect a DC 5V 2A power adapter to the power jack.

Setting up the phone

For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration from the FortiVoice system. The phone will display the extension number and name when it has registered.

For use as an external extension
The phone can be used outside of the FortiVoice location as an external extension. Manually configure the phone to contact the Provisioning Server (the FortiVoice unit) and obtain the registration information:

1. On the phone, press the Menu button.
2. Select Setting > Provisioning.
3. Enter the password as 23646.
4. Select FortiVoice Server.
5. Enter the public IP address or the FQDN of the FortiVoice unit.
6. Press OK.

For use as a cloud extension
The phone can be used with the FortiVoice Cloud service as an extention. Manually configure the phone to register with the service:

1. On the phone, press the Menu button.
2. Select Cloud.
3. Enter the Cloud ID and press OK.
4. Enter the Extension No. and press OK.
5. Enter the Cloud PIN and select Submit.

Using the Phone

Troubleshooting

1.   If you are using Power over Ethernet (PoE):

• Ensure your Ethernet cable is plugged into the WAN port on the back of your phone.

• Ensure the PoE switch is properly configured. If it still doesn’t work, replace the Ethernet cable.

2.   If you are using the power adapter:

• Ensure it is plugged in. If it still doesn’t work, replace the power adapter.

Phone is not receiving a DHCP IP Address| The DHCP server is not responding.

1.   Ensure your DHCP server is online. This is typically your router.

2.   Reboot the router or DHCP server.

3.   If you are still experiencing issues, the phone may require advanced network configuration. Please contact your administrator or refer to the FON-x80/x80B Series User Guide.

No name and extension number is displayed| Your phone is not registered.

1.   On the Extensions page of the FortiVoice interface, ensure the MAC address is correctly entered and the Phone Type is FON-580. Save your configuration and reboot the phone.

2.   If you phone is configured as an external extension, ensure the Server Address is correct. To verify, see “For use as an external extension”.

3.   If your phone is configured as an external extension, check the network connection and firewall settings at the

FortiVoice location.

No audio during a call| 1.   Check the handset/headset connections.

2.   Make sure the phone is properly registered with the FortiVoice unit.

3.   If your phone is configured as an external extension, check the network connection and firewall settings at the

FortiVoice location.

Cautions and Warnings

Environmental specifications
Ambient operating temperature: 0°C to 45°C
Refer to specific Product Model Data Sheet for Environmental Specifications (Operating Temperature, Storage Temperature, Humidity, and Altitude).

Safety

Caution: This equipment is to be used in a Network Environment 0 per IECTR 62101. This product is connected only to PoE networks without routing to the outside plant.

This product is intended to be supplied by a Listed Direct Plug-In Power Unit marked LPS or Class 2 and rated 5 Vdc, 2 A or by 48 Vdc from PoE source.

E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to state and/or federal E911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS may not provide a caller’s telephone number, extension, or physical location information to emergency services when a caller dials 911, and compliance with state and/or federal E911 MLTS laws is the sole responsibility of the purchaser of this phone.

Privacy
This phone implements security and encryption technologies. However, privacy of communications may not be ensured when using this telephone.

Regulatory Compliance

Federal Communication Commission (FCC) — USA
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received; including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if it is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: FTNIPNANFON580B. If requested, this number must be provided to the telephone company.

Innovation, Science and Economic Development (ISED) — Canada
This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

This Class B digital apparatus complies with Canadian ICES-003.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This device and it’s antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with IC multi-transmitter product procedures.

European Conformity (CE) — EU
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
The product transmits within the frequency ranges and less than or equal to the power listed below: 2402-2480 MHz less than 20dBm
This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body.

Simplified EU Declaration of Conformity
This declaration is only valid for Fortinet products (including combinations of software, firmware and hardware) provided by Fortinet or Fortinet’s authorized partners to the end-customer directly for use within the EU or countries that have implemented the EU Directives and/or spectrum regulation. Any Fortinet products not obtained directly from Fortinet or Fortinet’s authorized partners may not comply with EU Directives and Fortinet makes no assurances for such products.

This product is in compliance with Directive 2014/53/EU.

Note: The full Declaration of Conformity for this product is available at the link below: https://site.fortinet.com/ProductRegulatory/EU

UK Conformity Assessed (UKCA) – United Kingdom
The product transmits within the frequency ranges and less than or equal to the power listed below: 2402-2480MHz less than 20dBm
This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
This product is in compliance with Statutory Instrument 1206 Radio Equipment Regulations 2017.
The full Declaration of Conformity for this product is available at the link below: https://site.fortinet.com/ProductRegulatory/UK
Fortinet Product License Agreement / EULA and Warranty Terms
For Product License Agreement / EULA and Warranty Terms, visit https://www.fortinet.com/content/dam/fortinet/assets/legal/EULA.pdf

Fortinet Customer Service & Support
Create a support account, register and manage your products, download updates, firmware images and release notes, and create technical support tickets.
https://support.fortinet.com

Fortinet Document Library
Up-to-date versions of Fortinet publications for the entire family of Fortinet products.
https://docs.fortinet.com

Training Services
Course descriptions, availability, schedules, and location of training programs in your area.
https://www.fortinet.com/support-and-training/training.html

FortiGuard Threat Research and Response
Up-to-date information on vulnerabilities and threats, includes a virus scanner, IP signature look-up, and web filtering tools. https://fortiguard.com
Fortinet.com

References

• Global Leader of Cybersecurity Solutions and Services | Fortinet
• Fortinet Document Library | Home
• FortiGuard Labs
• Welcome
• Global Leader of Cybersecurity Solutions and Services | Fortinet
• Network Security Expert (NSE) Program

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