Danby DDW18D1EW Built In Dishwasher Owner’s Manual

Danby DDW18D1EW Built In Dishwasher

Product Information

Specifications

• Model Numbers: DDW18D1EW, DDW18D1EB, DDW18D1ESS
• Manufacturer: Danby Products Limited (Canada) / Danby Products Inc. (USA)
• Website: www.Danby.com

FAQs

1. Need Help?
   • Read the Owner’s Manual: For installation, troubleshooting, and maintenance assistance.
   • Visit Website: Access self-service tools, FAQs, and more by searching your model number on the website.
   • Fill out Web Form: For quick customer service, submit your query on the website for expert assistance.
   • Call Customer Service: Contact 1-800-263-2629 for support during business hours.

Introduction

Welcome to the Danby family

We are proud of our quality products and we believe in dependable service. We suggest that you read this owner’s manual before plugging in your new appliance as it contains important operation information, safety information, troubleshooting, and maintenance tips to ensure the reliability and longevity of your appliance.

You are entitled to the warranty coverage as described in the owner’s manual provided with your new appliance.

1. Please write down your appliance information below. You must keep the original proof of purchase receipt to validate and receive warranty services.
2. Register your product online and receive a FREE 2 MONTH WARRANTY EXTENSION after filling out a product survey, at www.danby.com/support/product-registration/

• Model Number: ____
• Serial Number: ____
• Date of Purchase: __

Need Help?

1. Read your Owner’s Manual for installation help, troubleshooting, and maintenance assistance.
2. Visit www.Danby.com to access self-service tools, FAQs and much more by searching your model number in the search bar.
3. For the Quickest Customer Service, please fill out the web form at www.danby.com/support. Your submission will go directly to an expert on your particular appliance. Our average response times are between 20 minutes and 2 hours, during EST business hours.
4. Call 1-800-263-2629 – please note that during peak hours, hold times can exceed one hour.

MODEL

• DDW18D1EW
• DDW18D1EB
• DDW18D1ESS

Important Safety Information

READ AND FOLLOW ALL SAFETY INSTRUCTIONS

GROUNDING INSTRUCTIONS

• This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electrical shock by providing an escape wire for the electrical current.
• This appliance is equipped with a cord that has a grounding wire and grounding plug. The power cord must be plugged into an outlet that is properly grounded.
• If the outlet is a 2-prong wall outlet, it is your responsibility to have it replaced with a properly grounded 3-prong wall outlet. The serial rating plate indicates the voltage and frequency the appliance is designed for.

WARNING

• Improper use of the grounding plug can result in a risk of electric shock. Consult a qualified electrician or service agent if the grounding instructions are not completely understood, or if doubt exists as to whether the appliance is properly grounded.

DO NOT USE AN EXTENSION CORD

• Do not connect your appliance to extension cords or together with another appliance in the same wall outlet. Do not splice the power cord. Do not under any circumstances cut or remove the third ground prong from the power cord.
• If the power supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar qualified person in order to avoid hazard.
• Ensure that component parts are replaced with like components and that servicing is done by factory authorized service personnel to minimize the risk of possible ignition due to incorrect parts or improper service.
• This appliance is not intended for use by persons (including children) whose physical, sensory or mental capabilities may be different or reduced, or who lack experience or knowledge, unless such persons receive supervision or training to operate the appliance by a person responsible for their safety.

SAFETY REQUIREMENTS

• Children should be supervised to ensure that they do not play with the appliance.
• Do not stand, sit or lean on the door or dish rack. Do not place heavy items on the door when it is open.
• Do not touch the heating element during or immediately after use.
• Do not operate the appliance unless all enclosure panels are properly installed.
• Do not tamper with the controls.
• Open door carefully during operation, water may leak. Proceed with caution as water may be hot.
• Do not wash plastic items unless they are marked dishwasher safe.
• Use only detergent and rinse additives that are designed for an automatic dishwasher.
• Never use soap, laundry detergent or hand washing detergent in the dishwasher.
• Keep detergent and rinse aid out of the reach of children.
• Check that the detergent dispenser is empty after completion of the wash cycle.
• Dishwasher detergents are strongly alkaline and can be extremely dangerous if swallowed. Avoid contact with the skin and eyes.
• Remove the door of the appliance when removing from service or discarding.
• Use the dishwasher only for its intended purpose.

WARNING:  Hydrogen gas is explosive!

Hydrogen gas may be produced in a hot water system that has not been used for a long period of time. If the hot water system has not been used in two weeks or more, turn on all hot water faucets and let the water flow for several minutes before using the dishwasher. This will release any accumulated hydrogen gas. Do not smoke or use an open flame during this time.

SAVE THESE INSTRUCTIONS!

OPERATING INSTRUCTIONS

FEATURES

1. Upper basket with racks
2. Upper spray arm
3. Lower basket
4. Lower spray arm
5. Top nozzle (model depending)
6. Filters
7. Rating plate
8. Control panel
9. Detergent and rinse aid dispenser
10. Salt dispenser (model depending)
11. Upper basket track latch
12. Drying unit

LOADING THE DISHWASHER

• This appliance holds 10 full place settings.
• Scrape all dishes to remove any large food residue before placing in the dishwasher.
• Only place dishes in this dishwasher that are marked as dishwasher safe.
• Use a mild detergent.

Items that should not be placed in a dishwasher

• Cutlery with wooden, bone china or mother-of-pearl handles.
• Plastic items that are not heat resistant.
• Items that have been repaired with glue that is not heat resistant.
• Pewter, copper or steel items.
• Wooden platters.
• Items made from synthetic fibers.
• Items with glazed patterns may fade if machine washed frequently.

Tips for efficient loading

• Load hollow items such as cups, glasses or pans with the opening downward so that water cannot collect in the container.
• Items must not lie inside one another or cover one another.
• To avoid damage to glasses, they should not touch.
• Sharp items of cutlery such as carving knives should be loaded horizontally in the basket to avoid injury when unloading.
• Do not overload the appliance.

LOADING THE CUTLERY BASKET

• Cutlery should be placed in the cutlery basket with the handles facing down. Ensure that cutlery items do not nest inside of one another as this can affect cleaning performance.
• Sharp or pointed items should be placed in the cutlery basket with points facing down to avoid injury when unloading.
• Do not place excessively small items into the dishwasher as they could fall through the basket and impact the operation of the appliance.

LOADING THE UPPER BASKET

• The upper basket is designed for cups, glasses, small plates, bowls and plastic items that are marked dishwasher safe.
• Make sure the loaded dishes do not interfere with the rotation of the spray arm located on the bottom of the upper basket.

LOADING THE LOWER BASKET

• The lower basket is designed for dinner dishes, soup bowls, plates, pots, lids, casserole dishes and plates.
• Load large items such as pans and pots should be loaded with their open sides facing downwards.

UPPER BASKET RACK

• The upper basket rack can be used for extra cups and glasses.

UPPER BASKET HEIGHT

The height of the upper basket can be adjusted to make room for larger items.

1. Release the latches on the left and right sides of the upper basket but turning them clockwise.
2. Pull the upper basket all the way out.
3. Replace the upper basket on the upper track.

DETERGENT DISPENSER

• The detergent dispenser must be filled before the start of each wash cycle. Add the detergent just before starting the wash cycle. Adding the detergent to the appliance too soon can cause it to become damp and it may not dissolve properly.
• Push the latch to open the dispenser.
• Add the recommended amount of detergent to the main detergent component. The detergent dispenser has lines on the inside to indicate amounts of detergent.
• If dishes are heavily soiled, extra detergent can be added to the main cabinet as necessary. Do not use too much detergent as this can leave a residue on dishes.
• Ensure the detergent dispenser is closed before closing the door.
• The detergent dispenser will always be open and empty at the end of a wash program.
• Detergent tablets may not fully dissolve during a short program. Only use detergent tablets with longer programs to avoid residue on tableware.
• Always follow the instructions included with the detergent for best results.

RINSE AID DISPENSER

• Rinse aid can be used to prevent water droplets or streaks from forming on dishes. The rinse aid will be released automatically during the final rinse. This dishwasher is designed to use liquid rinse aid only. Do not use a powdered rinse aid as it will clog the reservoir opening. Do not put any other substance in the rinse aid dispenser as this can damage the dishwasher.
• The rinse aid indicator light on the control panel will illuminate when the rinse aid dispenser is empty. Fill the dispenser and ensure the lid is closed before closing the door.
• Do not put detergent in the rinse aid dispenser as this can damage the rinse aid dispenser and leave a soap film on dishes.

To change how much rinse aid is being dispensed with every wash, follow the steps below

1. Turn the dishwasher off.
2. Press and hold the program button.
3. Turn the dishwasher on while still holding the program button until “rA” appears on the display.
4. The display will show the current level based on the chart below. The factory default level is r4. Press the program button to choose the desired level.
5. Turn off the dishwasher to confirm the setting.

Note: If the dishes are not drying properly or are spotted, increase the level.
If there are blue stains on the dishes, decrease the level.

CONTROL PANEL

CONTROL PANEL – BUTTONS

1. Program button: Press to select the desired program.
2. Start/Pause button:
   • Press to start the desired program.
   • Press to pause a program that is running. Press again to restart the program.
   • Press and hold for 3 seconds to cancel a program which it is in operation.
3. Handle
4. Extra button: Press to select extra functions such as ultra hot, extra rinse and extra dry.
   • Ultra Hot: raises the water temperature in the final rinse
   • Extra rinse: adds an extra rinse cycle to the program
   • Extra dry: adds an extra dry cycle to the program
5. Delay button: Press to set the time delay function.
6. Options button: Press to select the half load and hi – temp functions.
   • Half load: used to run the dishwasher when it is only half full.
   • Hi-temp: both the water temperature and the washing time are increased.
7. Power button: Use to turn the dishwasher on or off.

PROGRAMS AND OPTIONS TABLE

• The program duration may change according to the amount of dishes, the water temperature, the ambient temperature and selected additional functions.
• The energy usage label is based on the regular program. It is the most efficient in terms of its combined energy and water consumption at cleaning normally soiled dishes.
• Only use powder detergent for short programs.
• Short programs do not include drying.

normally soiled

load of dishes.

Clean| 105
2. Auto| Dirty| 155| This program automatically adjusts the temperature, the quantity of

water, the energy consumption and the program duration.

Clean| 110
3. Intensive| 130| Suitable for heavily soiled dishes.
4. Quick| 50| Suitable for normally soiled daily dishes with a faster program.

STARTING A WASH CYCLE

1. Load the dishwasher as per the loading instructions. Ensure that the upper and lower arms can turn freely.
2. Add detergent and rinse aid as required.
3. Close the door and press the power button to turn on the dishwasher.
4. Press the program button repeatedly until the number of the desired program appears on the display. Refer to the programs table above.
5. Press the extra button to add any desired additional functions to the program.
6. Additional functions can be canceled by pressing the extra button six times..
7. Press the start/pause button to begin the program.

CHANGING THE PROGRAM MID CYCLE

A program can only be changed if it has been running for a short time, otherwise the detergent may have already been released and the dishwasher may have already drained the wash water. If this is the case the dishwasher needs to be reset and the detergent dispenser must be refilled.
The program can be changed mid cycle by following the steps below:

1. Press the start/pause button to pause the program.
2. Press the program button to select the desired program.
3. Press the start/pause button to start the new program.

ADDING A FORGOTTEN DISH

A forgotten dish can be added to a running cycle any time before the detergent dispenser has opened. If the detergent has already been released into the appliance, it is recommended not to add more dishes as they will not receive adequate cleaning.

To add a dish:

1. Open door slightly and wait a few seconds until the wash action stops before completely opening.
2. Add the forgotten item.
3. Close the door firmly to latch and press the Start/Pause/Cancel button to resume the program. The program will resume after a ten second pause.

Caution

• Wait until wash action completely stops before opening the door. Hot water may splash out of the dishwasher and can cause injury.

CHILD LOCK

• The child lock will lock the control panel so that no buttons can be pressed.
• Press and hold the extra button and options button at the same time for 3 seconds. “CL” will appear on the display to show that the child lock is active.
• Press and hold the extra button and the options button at the same time for 3 seconds to deactivate the child lock. “CL” will blink twice on the display and then disappear.

TIME DELAY

A time delay can be used to set the dishwasher to run at a later time such as over night or during off peak hours.

To set the time delay function:

1. Press the delay button repeatedly to set the number of hours to delay the start of the program.
2. Each key press increases the set time by 1 hour to a maximum of 19 hours.
3. Press the start/pause button to confirm the selection.

To cancel the time delay function:

• Press and hold the start/pause button for 3 seconds to cancel the time delay function.
• If the dishwasher door is opened while a delay timer is set and closed within 4 seconds, the delay timer will continue as programmed.
• If the door is open for more than 4 seconds the delay timer will be paused. Press the start/pause button to resume the delay timer.

CARE & MAINTENANCE

CLEANING

• Ensure the dishwasher is unplugged and water lines are closed before performing any cleaning or maintenance.
• After every wash, leave the door slightly open so that moisture and odors are not trapped inside the appliance.
• Only use a soft cloth and mild detergent to clean the appliance. Never use solvents or abrasive cleaning agents as this can damage the appliance.
• To remove water spots from the interior of the appliance, use a soft cloth dampened with a small amount of vinegar.
• If the appliance will not be used for a long period of time, it is recommended to run a normal wash cycle with the dishwasher empty and then leave the door open until the interior of the appliance is completely dry. This will help the door seals last longer and will help prevent odors from forming inside the appliance.
• Clean the door seals with a damp sponge regularly to prevent odors from food particles that can become trapped in the door seal.
• It is recommended to clean the filter and spray arms at least once a month.

ERROR CODES

• FF – water inlet warning
  • Water cannot enter the machine, check the water inlet
• F1 – overflow warning
  • Water cannot exit the machine, check the water drain, be cautious as water can leak from the machine

If the appliance displays any error code, a power reset may resolve the issue. Unplug the appliance, wait approximately 5 minutes and then plug it back in.

FILTER

Clean the filters with warm water on a regular basis to avoid the build up of odors inside the dishwasher.

• Micro filter
• Coarse filter
• Metal/plastic

SPRAY ARM

• The spray arms should be periodically removed and cleaned to remove any hard water build up.
• To remove the upper spray arm hold the nut in the center and rotate the spray arm counterclockwise.
• To remove the lower spray arm gently pull it upward.

FREQUENTLY ASKED QUESTIONS

• What are the standard wattage and amps used?
  • Information pertaining to watts and amps can be found on the rating plate.
• My faucet adapter doesn’t fit. Why?
  • Our units are designed to fit standard North American faucets.
• Can I make my portable dishwasher built in?
  • Please refer to your owner’s manual for specifications on how much room is needed between the unit and each adjacent wall.
• Do I need to put rinse aid in?
  • Rinse aid is not needed, however it is recommended. Note that if you do not use rinse aid, although the unit will still function, the rinse aid indicator light will remain illuminated.
• My unit won’t drain what should I do?
  • Check to make sure that the filters and drainage area are not clogged.
• My unit isn’t going through the cycles what should I do?
  • Try setting the unit to a high temperature. The unit can take up to 2 hours to heat up the cold water depending on the temperature setting.
• My control panel is bubbling is there something wrong with it?
  • There is a protective layer of plastic that protects your control panel during transportation. This should be removed during installation.

TROUBLESHOOTING

No power

• A fuse may be blown or the circuit breaker tripped
• Power surge
• Plug not fully inserted into the wall outlet
• Door not closed correctly

Water not drained from dishwasher

• Kink in drain hose
• Filter clogged
• Drain pump malfunction

Detergent left in the dispenser

• Dishes blocking dispenser from fully opening; unit may be over loaded

Suds left in the appliance

• Too much detergent or wrong kind of detergent
• Too much rinse aid

White film or cloudiness on dishes or interior tub

• Hard water minerals
• Too much detergent
• Not enough rinse aid

Noise inside the tub while running

• The spray arm is hitting an item in the basket
• An item has fallen out of the basket and is on the bottom of the wash tub

Dishes are not clean

• Dishes were loaded incorrectly
• The wash program was not powerful enough
• Not enough detergent
• Items are blocking the spray arm; unit may be over loaded
• Filter clogged

Dishes are not drying

• Dishes were loaded incorrectly
• Too many dishes were loaded
• Not enough rinse aid
• Dishes removed too quickly

LIMITED WARRANTY

LIMITED “IN HOME” WARRANTY

This quality product is warranted to be free from manufacturer’s defects in material and workmanship, provided that the unit is used under the normal operating conditions intended by the manufacturer.
This warranty is available only to the person to whom the unit was originally sold by Danby Products Limited (Canada) or Danby Products Inc. (U.S.A.) (hereafter “Danby”) or by an authorized distributor of Danby, and is non- transferable.

TERMS OF WARRANTY

Plastic parts are warranted for thirty (30) days from the date of purchase, with no extensions provided.

• First 12 months: During the first twelve (12) months, any functional parts of this product found to be defective, will be repaired or replaced, at warrantor’s option, at no charge to the original purchaser.
• To obtain service: Contact the dealer where the unit was purchased, or contact the nearest authorized Danby service depot, where service must be performed by a qualified service technician. If service is performed on the unit by anyone other than an authorized service depot, all obligations of Danby under this warranty shall be void.
• Boundaries of in-home service: Danby reserves the right to limit the boundaries of “In Home Service” to the proximity of an authorized service depot. Any appliance requiring service outside the limited boundaries of “In Home Service”. , will be the consumer’s responsibility to transport at their own expense to the original point of purchase or a service depot for repair. If the appliance is installed in a location that is 100 kilometers (62 miles) or more from the nearest service center, it must be delivered to the nearest authorized Danby Service Depot by the purchaser.
  • Transportation charges to and from the service location are not protected by this warranty and are the responsibility of the purchaser.

Nothing within this warranty shall imply that Danby will be responsible or liable for any spoilage or damage to food or other contents of this appliance, whether due to any defect of the appliance, or its use, whether proper or improper.

EXCLUSIONS

Save as herein provided, by Danby, there are no other warranties, conditions, representations or guarantees, express or implied, made or intended by Danby or its authorized distributors and all other warranties, conditions, representations or guarantees, including any warranties, conditions, representations or guarantees under any Sale of Goods Act or like legislation or statute is hereby expressly excluded. Save as herein provided, Danby shall not be responsible for any damages to persons or property, including the unit itself, howsoever caused or any consequential damages arising from the malfunction of the unit and by the purchase of the unit, the purchaser does hereby agree to indemnify and hold harmless Danby from any claim for damages to persons or property caused by the unit.

GENERAL PROVISIONS

No warranty or insurance herein contained or set out shall apply when damage or repair is caused by any of the following:

1. Power failure.
2. Damage in transit or when moving the appliance.
3. Improper power supply such as low voltage, defective house wiring or inadequate fuses.
4. Accident, alteration, abuse or misuse of the appliance such as inadequate air circulation in the room or abnormal operating conditions (ie. extremely high or low room temperature).
5. Use for commercial or industrial purposes (ie. If the appliance is not installed in a domestic residence).
6. Fire, water damage, theft, war, riot, hostility, acts of God such as hurricanes, floods etc.
7. Service calls resulting in customer education.
8. Improper Installation lie. Building-in of a free standing appliance or using an appliance outdoors that is not approved for outdoor application, including but not limited to: garages, patios, porches or anywhere that is not properly insulated or climate controlled).

Proot of purchase date will be required for warranty claims; retain bills of sale. In the event that warranty service is required, present the proot of purchase to our authorized service depot.

Warranty Service

• In Home

Contacts

Danby Products Limited

• PO Box 1778, Guelph, Ontario, Canada NIH 6Z9
• Telephone: 519-837-0920
• FAX: 519-837-0449
• 1-800-263-2629

Danby Products Inc.

• PO Box 669, Findlay, Ohio, U.S.A. 45840
• Telephone: 419-425-8627
• FAX: 419-425-8629

www.Danby.com

Danby Products Limited, Guelph, ON, Canada NIH 6Z9
Danby Products Inc., Findlay, Ohio, USA 45840

*Trademark of Danby Products

References

• Danby® the Appliance Specialists | Canada
• Danby® the Appliance Specialists | Canada
• Customer Support | Danby Canada
• Product Registration | Danby Canada

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