WELBILT MHG MercoEco Holding Cabinet Instruction Manual
- June 1, 2024
- WELBILT
Table of Contents
WELBILT MHG MercoEco Holding Cabinet
CAUTION
READ THE INSTRUCTIONS BEFORE USING THE CABINET.
Keep these instructions for future reference.
Safety Notices
Warning
Read this manual thoroughly before operating, installing or performing
maintenance on the equipment. Failure to follow instructions in this manual
can cause property damage, injury or death.
DANGER
Do not install or operate equipment that has been misused, abused, neglected,
damaged, or altered/ modified from that of original manufactured
specifications.
DANGER
Keep power cord AWAY from HEATED surfaces. DO NOT immerse power cord or plug
in water. DO NOT let power cord hang over edge of table or counter.
Warning
Authorized Service Representatives are obligated to follow industry standard
safety procedures, including, but not limited to, local/national regulations
for disconnection / lock out / tag out procedures for all utilities including
electric, gas, water and steam.
Warning
Do Not Store Or Use Gasoline Or Other Flammable Vapors Or Liquids In The
Vicinity Of This Or Any Other Appliance. Never use flammable oil soaked cloths
or combustible cleaning solutions, for cleaning.
Warning
This product contains chemicals known to the State of California to cause
cancer and/or birth defects or other reproductive harm. Operation,
installation, and servicing of this product could expose you to airborne
particles of glasswool or ceramic fibers, crystalline silica, and/or carbon
monoxide. Inhalation of airborne particles of glasswool or ceramic fibers is
known to the State of California to cause cancer. Inhalation of carbon
monoxide is known to the State of California to cause birth defects or other
reproductive harm. For more information go to
www.P65Warnings.ca.gov.
Warning
Do not use electrical appliances or accessories other than those supplied by
the manufacturer.
Warning
Use caution when handling metal surface edges of all equipment.
Warning
This appliance is not intended for use by children under the age of 16 or
persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision concerning
use of the appliance by a person responsible for their safety. Do not allow
children to play with this appliance.
Warning
DO NOT use this product near water – for example, near a kitchen sink, in a
wet basement, near a swimming pool, or similar locations.
Caution
This appliance is not suitable for outdoor use. When operating this unit, it
must be placed on a horizontal surface.
Warning
Use caution when setting up, operating, or cleaning the appliance to avoid
contact with heated surfaces.
Caution
DO NOT position the appliance near the steam or heat exhaust of another
appliance.
Caution
DO NOT operate the appliance unless all service and access panels are in place
and properly secured.
Warning
DO NOT attempt to repair or replace any component of the appliance unless all
power to the unit has been disconnected.
NOTICE
This appliance is intended for professional use only and it is to be operated
by qualified personnel only. A Factory Authorized Servicer (FAS) or other
qualified professional should perform installation, maintenance, and repairs.
Installation, maintenance, or repairs by unqualified personnel may void the
manufacturer’s warranty.
NOTICE
This appliance is intended to be used for commercial applications, for example
in kitchens of restaurants, canteens, hospitals and in commercial enterprises
such as bakeries, butcheries, etc., but not for continuous mass production of
food.
Warning
DO NOT use water jets or a steam cleaner to clean this equipment or installed
in an area where a water jet can be used
NOTICE
This appliance only keeps food warm and does not cook/bake food.
NOTICE
The maximum operating temperature of this appliance is 250°F (121°C).
Caution
DO NOT operate the appliance unless it has been properly installed and
checked.
Caution
Use caution when lifting any cabinet over 80 pounds (36Kg). At least two
people, using standard safe lifting practices, will be necessary to handle the
cabinets.
NOTICE
IF, DURING THE WARRANTY PERIOD, THE CUSTOMER USES A PART FOR THIS MERCO FOOD
SERVICE EQUIPMENT OTHER THAN AN UNMODIFIED NEW OR RECYCLED PART PURCHASED
DIRECTLY FROM MERCO, OR ANY OF ITS AUTHORIZED SERVICE CENTERS, AND/ OR THE
PART BEING USED IS MODIFIED FROM ITS ORIGINAL CONFIGURATION, THIS WARRANTY
WILL BE VOID. FURTHER, MERCO AND ITS AFFILIATES WILL NOTBE LIABLE FOR ANY
CLAIMS, DAMAGES OR EXPENSES INCURRED BY THE CUSTOMER WHICH ARISE DIRECTLY OR
INDIRECTLY, IN WHOLE OR IN PART, DUE TO THE INSTALLATION OF ANY MODIFIED PART
AND/OR PART RECEIVED FROM AN UNAUTHORIZED SERVICE CENTER.
Proper installation, care and maintenance are essential for maximum performance and trouble-free operation of your equipment. Visit our website www.mercoproducts.com for manual updates, translations, or contact information for service agents in your area.
General Information
Section 1
Model Numbers
Models
(X)MHG22SAN1N
(X)MHG22SAB1N/2N, 23, 24, 34, 32, 42
An “X” in front of the model number designates it as an export model.
Understanding Model Numbers
M| H| G| 2| 2| S| A| B| 2| N
Merco| Hot Holding Cabinet| Customer| Rows (Shelves)| Columns (Trays per
shelf)| Lower Heat| Upper Heat| Display| Control Faces| Connectivity
| G- General Market| 2-4| 2-4| S- Standard| A- Forced Air| B-Timer Bar N-None|
1- One Side
2- Two Sided
| N- None
Serial Number Information
MHG holding cabinet serial and model numbers are located on the data plate. Data plates are located on the bottom and the right end of the unit.
Always have the serial number of your unit available when calling for parts or service.
Service Personnel
All service on Merco equipment must be performed by qualified, certified,
licensed, and/or authorized or service personnel.
Qualified service personnel are those who are familiar with Merco equipment
and who have been authorized by Merco to perform service on the equipment. All
authorized service personnel are required to be equipped with a complete set
of service and parts manuals, and to stock a minimum amount of parts for Merco
equipment. A list of Merco Factory Authorized Servicers (FAS’s) is located on
the Merco website at http://www.mercoproducts.com/Service#Service. Failure
to use qualified service personnel will void the Merco warranty on your
equipment.
Shipping Damage Claim Procedure
Your Merco equipment was carefully inspected and packed before leaving the
factory. The transportation company assumes full responsibility for safe
delivery upon its acceptance of the equipment for transport.
What to do if your equipment arrives damaged:
- File a claim for damages immediately, regardless of the extent of damages.
- Inspect for and record all visible loss or damage and ensure that this information is noted on the freight bill or express receipt and is signed by the person making the delivery.
- Concealed loss or damage that was unnoticed until the equipment was unpacked should be recorded and reported to the freight company or carrier immediately upon discovery. A concealed damage claim must be submitted within 5 days of the date of delivery. Ensure that the shipping container is retained for inspection.
MERCO DOES NOT ASSUME RESPONSIBILITY FOR DAMAGE OR LOSS INCURRED IN TRANSIT
Warranty Information
Visit http://www.mercoproducts.com/Service#Warranty to:
- Register your product for warranty.
- Verify warranty information.
- View and download a copy of your warranty.
Regulatory Certifications
Models are certified by:
- UL, LLC (Sanitation)
- UL, LLC (U.S and Canada)
- TUV (TIA) (U.S and Canada)
- CE (Europe)
- United Kingdom Conformity Assessed
Installation
Section 2
DANGER
Installation must comply with all applicable fire and health codes in your
jurisdiction.
DANGER
Legs must be installed and the legs must be screwed in completely.
DANGER
Use appropriate safety equipment during installation and servicing.
Warning
Only trained and authorized service personnel or store manager should access
the service screens. If changes to these settings are made incorrectly they
will cause the unit to malfunction.
Caution
Use caution when lifting any cabinet over 80 pounds (36Kg). At least two
people, using standard safe lifting practices, will be necessary to handle the
cabinets.
Location
Warning
This equipment must be positioned so that the plug is accessible unless other
means for disconnection from the power supply (e.g., circuit breaker or
disconnect switch) is provided.
Warning
Adequate means must be provided to limit the movement of this appliance
without depending on or transmitting stress to the electrical conduit or
cords.
Warning
To avoid instability the installation area must be capable of supporting the
combined weight of the equipment and product. Additionally the equipment must
be level side to side and front to back.
Warning
This equipment is intended for indoor use only. Do not install or operate this
equipment in outdoor areas.
Caution
Do not position the air intake vent near steam or heat exhaust of another
appliance.
The location selected for the equipment must meet the following criteria. If any of these criteria are not met, select another location.
- Holding cabinets are intended for indoor use only.
- The location MUST be level, stable and capable of supporting the weight of the equipment.
- The location MUST be free from and clear of combustible materials.
- Equipment MUST be level both front to back and side to side.
- Position the equipment so it will not tip or slide.
- Recommended air temperature is 41° – 86°F (5° – 30°C) .
- Proper air supply for ventilation is REQUIRED AND CRITICAL for safe and efficient operation. Refer to Clearance
- Requirements chart on page 2-2.
- Do not obstruct the flow of ventilation air. Make sure the air vents of the equipment are not blocked.
Weight of Equipment
Domestic Model | Export Model | Weight |
---|---|---|
MHG22 | XMHG22 | 50lbs/23kg |
MHG23 | XMHG23 | 120lbs/54g |
MHG24 | XMHG24 | 120lbs/54g |
MHG34 | XMHG34 | 150lbs/68kg |
MHG32 | XMHG32 | 62lbs/28kg |
MHG42 | XMHG42 | 77lbs/35kg |
Clearance Requirements
DANGER
Minimum clearance requirements are the same for noncombustible locations as
for combustible locations.
The flooring under the appliance must be made of a noncombustible material.
DANGER
Risk of fire/shock. All minimum clearances must be maintained. Do not obstruct
vents or openings.
Sides/Back
1.0” (25mm)
Dimensions
Domestic Model, Export Model (X)| Width| Depth| Depth
incl Timer Bars| Height
---|---|---|---|---
(X)MHG22SSN1N| 19.20” (488mm)| 13.00” (330mm)| N/A| 11.40” (290mm)
(X)MHG22SSB1N| 15.50” (394mm)| 11.40” (290mm)
(X)MHG22SSB2N| 18.0” (457mm)| 11.40” (290mm)
(X)MHG23SSB1N| 29.70” (754mm)| 15.50” (394mm)| 11.40” (290mm)
(X)MHG23SSB2N| 18.0” (457mm)| 11.40” (290mm)
(X)MHG24SSB1N| **** 36.50” (927mm)| 15.50” (394mm)| 11.40” (290mm)
(X)MHG24SSB2N| 18.0” (457mm)| 11.40” (290mm)
(X)MHG34SSB1N| 15.50” (394mm)| 16.40” (417mm)
(X)MHG34SSB2N| 18.0” (457mm)| 16.40” (417mm)
(X)MHG32SSB1N| 19.20” (488mm)| 15.50” (394mm)| 16.40” (417mm)
(X)MHG32SSB2N| 19.20” (488mm)| 18.0” (457mm)| 16.40” (417mm)
(X)MHG42SSB1N| 19.20” (488mm)| 15.50” (394mm)| 21.30” (541mm)
(X)MHG42SSB2N| 19.20” (488mm)| 18.0” (457mm)| 21.30” (541mm)
Electrical Service
DANGER
Check all wiring connections, including factory terminals, before operation.
Connections can become loose during shipment and installation.
DANGER
Copper wire suitable for at least 167°F (75°C) must be used for power
connections.
Warning
This appliance must be grounded and all field wiring must conform to all
applicable local and national codes. Refer to rating plate for proper voltage.
It is the responsibility of the end user to provide the disconnect means to
satisfy the authority having jurisdiction.
VOLTAGE, WATTS, RATED AMPERAGES & POWER CORD CHART
All electrical work, including wire routing and grounding, must conform to
local, state and national electrical codes.
The following precautions must be observed:
- The equipment must be grounded.
- A separate fuse/circuit breaker must be provided for each unit.
- A qualified electrician must determine proper wire size dependent upon location, materials used and length of run (minimum circuit amp capacity can be used to help select the wire size).
- The maximum allowable voltage variation is ±10% of the rated voltage at equipment start-up (when the electrical load is highest).
- Check all green ground screws, cables and wire connections to verify they are tight before start-up.
Units with plugs are supplied with approximately 9ft cords, maximum 10ft.
Domestic Model| Voltage, Cycle, Phase| Watts Max| Amps|
Plug
---|---|---|---|---
MHG22| 120, 60, 1| 800| 6.7| NEMA 5-15P
MHG23| 120, 60, 1| 1200| 10.0| NEMA 5-15P
MHG24| 120, 60, 1| 1600| 13.3| NEMA 5-15P
MHG34| 208-230, 60, 1| 1963| 9.4| NEMA 6-20P
MHG32| 120, 60, 1| 1200| 10.0| NEMA 5-15P
MHG42| 120, 60, 1| 1600| 13.3| NEMA 5-15P
Connect the power cord ensuring the plug is fully seated in the receptacle.
Export Model| Voltage, Cycle, Phase| Watts Max| Amps|
Plug
---|---|---|---|---
XMHG22| 200-240, 50/60, 1| TBD| TBD| CEE 7/7
XMHG23| 200-240, 50/60, 1| TBD| TBD| CEE 7/7
XMHG24| 200-240, 50/60, 1| TBD| TBD| CEE 7/7
XMHG34| 200-240, 50/60, 1| TBD| TBD| Pin and Sleeve
XMHG32| 200-240, 50/60, 1| TBD| TBD| CEE 7/7
XMHG42| 200-240, 50/60, 1| TBD| TBD| CEE 7/7
Connect the power cord ensuring the plug is fully seated in the receptacle.
Sealing
Equipment weighing more than 80lb (36kg) or exceeding 36in (91cm) in any
direction, is required to be sealed to the counter to establish proper
sanitary operation. Apply a thin bead of food-grade silicon around the lower
perimeter of the cabinet, once the unit is in place. This is intended to
prevent liquid spillage on adjacent surfaces or countertops, from passing
under inaccessible portions of the equipment.
The equipotential grounding lug allows all the equipment in the same location
to be electrically connected to ensure there
is no electrical potential difference between the units, which could be
hazardous.
Operation
Section 3
DANGER
The on-site supervisor is responsible for ensuring that operators are made
aware of the inherent dangers of operating this equipment.
DANGER
Do not operate any appliance with a damaged cord or plug. All repairs must be
performed by a qualified service company.
DANGER
Never stand on the unit! They are not designed to hold the weight of an adult,
and may collapse or tip if misused in this manner.
Warning
Do not contact moving parts.
Warning
All covers and access panels must be in place and properly secured, before
operating this equipment.
Warning
Liquids such as water, coffee, or tea can be overheated beyond the boiling
point without appearing to be boiling due to surface tension of the liquid.
Visible bubbling or boiling when the container is removed from the microwave
oven is not always present. THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY
BOILING OVER WHEN A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID. To
reduce the risk of injury to persons: Do not overheat the liquid. Stir the
liquid both before and halfway through heating it.
Warning
Do not heat sealed containers or plastic bags in cabinet.
Food or liquid could expand quickly and cause container or bag to break.
Pierce or open container or bag before heating.
Warning
Racks, utensils, rack guides, and oven surfaces may become hot during or after
use. Use utensils or protective clothing, like pan grips or dry oven mitts,
when necessary to avoid burns.
Warning
DO NOT use the cavity for storage. DO NOT leave paper products, cooking
utensils, or food in the cavity when not in use.
Caution
Do not block the supply and return air grills or the air space around the air
grills. Keep plastic wrappings, paper, labels, etc. from being airborne and
lodging in the grills. Failure to keep the air grills clear will result in
unsatisfactory operation of the system.
Caution
Some products such as whole eggs or sealed containers – for example, closed
glass jars – are able to explode and SHOULD NOT be HEATED in this oven.
Pressure may build up and erupt. Pierce yolk with fork or knife before
cooking. Pierce skin of potatoes, tomatoes, and similar foods before cooking
with microwave energy. When skin is pierced, steam escapes evenly.
Caution
DO NOT cover racks or any other part of the oven with metal foil. Airflow
restriction will cause overheating of the oven.
Component Identification
Control Zones
The rows are divided to zones, which are heated individually.
Two bins will fit in one zone.
Day part menus can be changed as needed. However, the unit works in a default bin configuration that can’t be revised with the controller.
Control Panel
The illustration below identifies the control panel functions.
Controls/Programming/Settings
The Merco Holding Cabinet has been designed to afford food service operators the ability to cook menu components in advance and then gently store that product in the holding bins until an order is received. Once that order has been placed, the crew can assemble the order using hot and fresh menu components from the holding bins. This allows for operators to serve to order, helping increase speed of service while maintaining high product quality standards.
- The holding cabinet heats from the upper and lower platens.
- Dual function for grilled and fried food holding.
TYPICAL OPERATOR ACTIONS
Action | Instructions |
---|---|
Turn Unit On | Push Power button. |
Load bin with product | Pull out tray, load product and reinsert tray. |
Empty bin | Pull out tray and remove product. Reinsert tray. |
When the unit is first powered ON, it will begin to preheat.
The displays will display PRE-HEAT alternating with the product name.
The holding cabinet will heat up to the pre-set default temperature. The
holding cabinet has a default menu and zone assignment. These can not be
adjusted from the cabinet. Adjustment of bin locations, times and temperatures
can be performed from a PC application. Please visit
https://www.welbiltdigital.com for access to the Menu Connect application.
From the control panel only pre-programmed/pre-set dayparts can be changed.
Zones and temperatures can not be
adjusted.
The holding bin controller is, at all times, operating in one of the following
modes. The indents indicate the sub-modes.
Sub-modes are defined based on the navigation to the mode. I.e., to get to
diagnostic mode you must be in active heating mode then enter programming
mode.
- Pre-Heat Mode
- Active Heating Mode
- Diagnostic Mode
- Temperature View Mode
- Diagnostic Temperature View Mode
PRE-HEAT MODE
The displays shall scroll PRE-HEAT alternating with the product name during the pre-heat mode until the heater reaches set point. The timer bar will display the product name once the pre-heat mode is completed. If a product is not assigned to the bin, the timer bar will display “- – – -”. The LED corresponding to the active Day Part menu configuration will be on.
ACTIVE HEATING MODE
This is the active heating mode of operation. In active heating mode the
displays will show the product name and the active day part LED light will be
ON.
During active heating mode, press and hold enter for three (3) seconds to
scroll the software version on the display
TIME BUTTON
The time button is ON by default and is only applicable to active holding bins. The displays alternate between the actual hold time and the product name. Pressing the time button will switch off the timers and only display the product names.
TEMPERATURE VIEW MODE
Enter the temperature view mode by pressing the temperature button. The average temperature for each zone is displayed. Press the cancel button to exit.
CHANGING THE DAY PART
Pressing the Day Part button will change to one of six day parts (see matrix for which day part menu is displayed).
Default Day Part Menus
Day Part #| LED 1| LED 2| LED3
1 (Breakfast)| | |
2 (Change Over 1)| | |
3 (Lunch)| | |
4 (Change Over 2)| | |
5 (Dinner)| | |
6 (Change Over 3)|
| |
TIMER BARS
- Two timer bars on a 3-row cabinet.
- Top timer controls the top slots.
- Bottom timers control 2nd and 3rd slots.
- Note arrows at menu names.
LED INDICATORS
The timer bar’s LED’s indicate:
- Trays to pull from first
- When a product is near expiration.
- Product is expired.
- Bin is out of product
Use 1st , when pan is empty press the button with the arrow.
Use Green Product 1st
Near expiration, cook more if needed
Near expiration, cook more if needed
Expired, discard product, press button with the arrow.
LED Off = Idle / Ready to use; press button with arrow to start timer.
Maintenance
Section 4
DANGER
All utility connections and fixtures must be maintained in accordance with
local and national codes.
DANGER
It is the responsibility of the equipment owner to perform a Personal
Protective Equipment Hazard Assessment to ensure adequate protection during
maintenance procedures.
DANGER
Failure to disconnect the power at the main power supply disconnect could
result in serious injury or death.
The power switch DOES NOT disconnect all incoming power.
DANGER
Disconnect electric power at the main power disconnect for all equipment being
serviced. Observe correct polarity of incoming line voltage. Incorrect
polarity can lead to erratic operation.
Warning
When using cleaning fluids or chemicals, rubber gloves and eye protection
(and/or face shield) must be worn.
Caution
Maintenance and servicing work other than cleaning as described in this manual
must be done by an authorized service personnel.
Caution
Cleansers, detergent, degreasers, sanitizers, or bleaching agents that contain
chlorides or phosphates will cause permanent damage to stainless steel
products. The damage appears as pits, eruptions, voids, small holes, severe
discoloration or dulling of the metal finish. Water with high choloride
content can also damage stainless steel.
If unsure of your water quality, we recommend you have it tested. THIS DAMAGE IS PERMANENT, COSTLY TO REPAIR, AND IS NOT COVERED BY THE WARRANTY.
Cleaning and Sanitizing Procedures
GENERAL
You are responsible for maintaining the equipment in accordance with the
instructions in this manual.
Maintenance procedures are not covered by the warranty.
Maintenance| Daily| After Prolonged Shutdown| At Start-
Up
---|---|---|---
Exterior| X| X| X
Interior| X| X| X
Tray Seals| X| X| X
Plastic Tray & Insert| X| X| X
EXTERIOR CLEANING
Warning
Never use a high-pressure water jet for cleaning or hose down or flood
interior or exterior of units with water. Do not use power cleaning equipment,
steel wool, scrapers or wire brushes on stainless steel or painted surfaces.
Caution
Never use an acid based cleaning solution on exterior panels! Many food
products have an acidic content, which can deteriorate the finish. Be sure to
clean the stainless steel surfaces of ALL food products.
The stainless steel outer case requires nothing more than a daily wiping with a damp cloth. If, however, an excessive amount of food particles/grease are allowed to collect, a non-abrasive cleaner (hot sudsy water) may be used. Wipe dry with a clean, soft cloth.
Always rub with the “grain” of the stainless steel to avoid marring the finish. Never use steel wool or abrasive pads for cleaning. Never use chlorinated, citrus based or abrasive cleaners.
Stainless steel exterior panels have a clear coating that is stain resistant and easy to clean. Products containing abrasives will damage the coating and scratch the panels. Daily cleaning may be followed by an application of stainless steel cleaner which will eliminate water spotting and fingerprints. Early signs of stainless steel breakdown are small pits and cracks. If this has begun, clean thoroughly and start to apply stainless steel cleaners in an attempt to restore the steel.
INTERIOR CLEANING
Caution
Do not use caustic cleaners on any part of the oven or oven cavity . Use mild,
non abrasive soaps or detergents, applied with a sponge or soft cloth. Never
use sharp implements or harsh abrasives on any part of the oven.
The product trays and tray seals may be cleaned via dishwasher or with warm soapy water. Care must be taken to prevent water or cleaning compounds from getting on internal parts, especially the switches on the control panel.
Wash all removable components and/or accessories in a high-pressure cleaning system (commercial dishwasher), or three-compartment sink if no dishwasher is available.
PLASTIC TRAY CLEANING
Caution
Environmental stress cracking can occur. Proper dilution and rinsing per
detergent manufacturers’ directions are mandatory.
Food-approved detergents can be used if they are diluted per manufacturers’ directions and adequately rinsed away prior to high temp drying cycle. Basic alcohols such as isopropyl are acceptable for hard-to-remove stains. Otherwise, do not use organic solvents.
DAILY CLEANING INSTRUCTIONS
Caution
The unit must be cool to the touch and disconnected from the power source
prior to cleaning, to avoid contact with hot surfaces which may cause burns or
injury. Use caution and wear appropriate safety equipment to avoid contact
with hot surfaces that may cause severe burns or injury.
Unit must be cool to touch and disconnected from power source.
-
Wipe the stainless steel outer case with a damp cloth, rubbing with the grain of the steel. If an excessive amount of food particles/grease has collected, hot sudsy water (non-abrasive) may be used.
-
Remove trays.
-
Remove tray seals by lifting up on the tab and then sliding the tray seal out of the cabinet.
-
The product trays and tray seals may be cleaned via dishwasher or with warm soapy water.
-
Wipe the interior shelf with a damp cloth. If, however, an excessive amount of food particles/grease has collected, hot sudsy water (non-abrasive) may be used on the cloth.
-
Reinstall cleaned tray seals.
-
Reinstall the cleaned trays.
-
Reconnect the power cord.
Troubleshooting
Section 5
Troubleshooting Chart
Problem | Cause | Correction |
---|---|---|
Cabinet not running | Fuse blown or circuit breaker tripped. | Replace fuse or |
reset circuit breaker.
Power cord unplugged.| Plug in power cord.
Thermostat set too high.| Set thermostat to lower temperature on Merco Menu
Connect..
Main power switch turned off.| Turn main power switch on.
Cabinet temperature is too high| Thermostat set too high.| Set thermostat to
lower temperature on Merco Menu Connect..
Poor air circulation in cabinet.| Re-arrange product to allow proper air
circulation.
Exterior thermometer is out of calibration.| Contact FAS
Cabinet temperature is too low| Product trays out of unit.| Reinstall product
trays in unit.
COMMUNICATION ERROR MESSAGES
Display | Probable Cause | Corrective Action |
---|---|---|
MOD-ERR1 | Timer bar lost communication with I/O board. | Call your FAS. |
MOD-ERR2 | Master I/O board lost communication with the slave I/O board. |
Call your FAS.
STANDALONE| No issue.| Normal message
HEATER/THERMOCOUPLE ERROR MESSAGES
If any of the error messages below are displayed call your FAS. Turning Off
and On a unit will clear all thermocouple error
displays.
Display | Probable Cause | Corrective Action |
---|---|---|
ErU1 | Upper heater/thermocouple is shorted. | Call your FAS. |
ErL1 | Lower heater/thermocouple is shorted. | Call your FAS. |
ErU2 | Upper heater/thermocouple is open. | Call your FAS. |
ErL2 | Lower heater/thermocouple is open. | Call your FAS. |
ErU3 | Upper heater/thermocouple is below range. | Call your FAS. |
ErL3 | Lower heater/thermocouple is below range. | Call your FAS. |
ErU4 | Upper heater/thermocouple is above range. | Call your FAS. |
ErL4 | Lower heater/thermocouple is above range. | Call your FAS. |
CUSTOMER SUPPORT
MERCO SALES: 800.221.4583
MERCO SERVICE: 877.392.7770
Serving Quality on Demand
WWW.MERCOPRODUCTS.COM
MERCO
8700 LINE AVENUE, SHREVEPORT, LA 71106-6800
Welbilt offers fully-integrated kitchen systems. Welbilt’s portfolio of award-
winning brands
includes Cleveland™, Convotherm®, Crystal Tips®, Dean®, Delfield®,
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©2024 Welbilt Inc. except where explicitly stated otherwise. All rights
reserved. Continuing product improvement may necessitate change of
specifications without notice.
Part Number: MER_IOM_8197702 03/2024
References
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