koala 2018 Mattress Instructions
- June 1, 2024
- koala
Table of Contents
koala 2018 Mattress
Product Information
Specifications
- Model: XYZ123
- Dimensions: 10″ x 10″ x 10″
- Weight: 5 lbs
- Material: Durable fabric
FAQ
- Q: What should I do if I received 2 boxes?
- A: Scan the QR code to watch the unboxing video in each box. Keep the bag for possible returns and rotate the product fortnightly.
- Q: How long should I wait before using the product?
- A: Allow 72 hours for the product to fully expand and settle before regular use.
- Q: Can I wash the product in a washing machine?
- A: We recommend spot cleaning or dry cleaning only to maintain the product’s quality.
Unboxing your Koala mattress
Unboxing your Koala mattress is really simple!
Just follow the 4 steps shown here and get ready to snooze.
- Remove the mattress from the box. We suggest opening the mattress in a well ventilated space.
- Tear open the heat seal and begin to unroll the mattress. Remove the first layer of plastic.
- Once the mattress has unrolled, tear along the heat sealed strip to open the bag*.
- Slide the mattress out of the bag and place on your bed frame. Voilà!
*Please keep the bag in the event of a return
Allow 72 hours
- For your mattress to fully settle and firm up.
- Ensuring your space is well ventilated will help the mattress scent to dissipate. However, you can sleep on your mattress right away.
Rotate fortnightly
- Rotate your mattress fortnightly during the first three months. There is no need to flip it.
On the move
- Don’t try to roll me if you are moving, carry me on my side with the help of a friend.
Be gentle on my zip
- There is a zipper that connects the topper and the base. Please take care when joining.
If you received 2 boxes, continue reading below:
- Open the Base and Topper box first. Remove the mattress from the box in a well- ventilated space.
- Tear open the heat seal and begin to unroll the mattress. Remove the first layer of plastic.
- Once the mattress has unrolled, tear along the heat sealed strip to open the bag*.
- Slide the mattress base and topper out of the bag and place on your bed frame.
- Zip off the topper layer and set aside.
- Repeat steps 1-3 with the Comfort Layer in box 2.
- Place the comfort layer on top of the mattress base, checking the labels to determine your firmness preference.
- Place the topper on the comfort layer with the zipper end at the foot of the bed.
- Zip the topper to the base of the mattress. Voilà!
- We recommend you spend at least 7 nights sleeping on your new mattress.
- Just like a new pair of shoes, it may take a few days to feel just right!
Please keep the bag in the event of a return
Allow 72 hours
- For your mattress to fully settle and firm up. Ensuring your space is well ventilated will help the mattress scent to dissipate. However, you can sleep on your mattress right away.
Rotate fortnightly
- Rotate your mattress fortnightly during the first three months. There is no need to flip it.
- If you have a Partner Preference comfort layer and don’t want to switch which side of the bed you sleep on, remember to rotate the base separately from the comfort layer!
On the move
- Don’t try to roll me if you are moving, carry me on my side with the help of a friend.
Be gentle
- There is a zipper that connects the topper and the base. Please take care when joining.
Getting ready to use your mattress
After you’ve removed your mattress from the protective packaging it’s a good idea to give it some time to breathe before dressing it up in your favourite linens. This will give your mattress some time to start to fully decompress and allow the new mattress scent to dissipate. Most of the time the foam in the mattress will be recovered enough to use within the first few hours of opening although it can take a little longer for foams to fully recover to their natural state. During this period the mattress may continue to expand in all directions and will continue to become more responsive.
New mattresses can also have a unique ‘new car’ scent which generally dissipates quickly after unboxing, though it can sometimes take up to a week or two to fully disappear. Allowing the mattress to breathe in a well- ventilated space or vacuuming the mattress on a low setting can also help draw out and remove this scent. While some may find this new mattress scent unpleasant, rest assured that Koala mattress foams are made without formaldehyde, are low VOC (Volatile Organic Compounds), and meet CertiPUR- US® standards for content, emissions, and durability, and are analysed by independent, accredit testing laboratories.
Caring for your mattress
Regular maintenance of your mattress will help it look and perform its best for years to come! Koala mattresses are built using all new materials, and during the first few weeks of use the support and comfort layers will adapt and conform to your unique shape and size and sleeping positions. To help ensure a more even amount of wear across your mattress we strongly recommend that it is rotated 180 degrees at least fortnightly during the first three months of use. After this, it is good practice to continue to rotate the mattress at least every three months.
We also recommend as part of a good maintenance routine to vacuum your mattress regularly on a low setting to help freshen the fabric and remove dust and other small debris. Remove any spills or stains as soon as possible, and make sure to keep your mattress dry as excessive moisture can impact the foams long term performance. A mattress protector can be used to help keep your mattress dry and looking great while keeping out dust mites or other creepy crawlies!
Ready to move?
When it comes time to move, we recommend that the mattresses are carried from underneath with someone to assist you. While our mattresses are rolled and compressed using specialised equipment, you shouldn’t try this one at home! Recompressing or keeping the mattress bent may damage the foam and impact its future performance and comfort. If you’re putting the mattress into long-term storage, make sure it’s wrapped or otherwise protected, and it is best to lay the product flat rather than on its side. If you need a hand phone us on 1800 575 337 (1800 KSLEEP)
Scan the QR code to watch the unboxing video
Documents / Resources
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koala 2018
Mattress
[pdf] Instructions
2018 Mattress, 2018, Mattress
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