KAMADO JOE KJ15041123 18 Inch Freestanding Digital Charcoal Grill Owner’s Manual

KAMADO JOE KJ15041123 18 Inch Freestanding Digital Charcoal Grill

Welcome

Assembly images are shown first. Please read this entire manual before installation and use of this charcoal fuel-burning appliance. Failure to follow these instructions could result in property damage, bodily injury, or even death. Contact local building or fire officials about restrictions and installation inspection requirements in your area. Save these instructions.

A MAJOR CAUSE OF FIRES IS FAILURE TO MAINTAIN REQUIRED CLEARANCES (AIR SPACES) TO COMBUSTIBLE MATERIALS. IT IS OF UTMOST IMPORTANCE THAT THIS PRODUCT BE INSTALLED ONLY BY THESE INSTRUCTIONS.

USING INSTRUCTION

WARNING
Failure to follow these instructions could result in fire, explosion, or burn hazards which could cause property damage, personal injury, or death.

CARBON MONOXIDE HAZARD

• Burning wood chips, wood chunks, wood pellets, charcoal, and propane gives off carbon monoxide, which has no odor and can cause death.
• DO NOT burn wood chips, wood chunks, wood pellets, charcoal, or propane inside homes, vehicles, tents, garages, or any enclosed areas.
• USE ONLY OUTDOORS where it is well-ventilated.

WARNINGS AND IMPORTANT SAFEGUARDS READ ALL INSTRUCTIONS

• WARNING! This grill will become very hot. Do not move it during operation. WARNING! Do not use it indoors!
• WARNING! Never use gasoline-type lantern fuel, kerosene, charcoal lighter fluid, or similar liquids to start or freshen up a fire in this grill. Keep all such liquids well away from the grill when in use.
• WARNING! Keep children and pets away from the grill at all times. Do NOT allow children to use the grill. Close supervision is necessary when children or pets are in the area where the grill is being used.
• WARNING! Do not use Match Light charcoal!
• WARNING! Risk of Fire! Do not over-fire. When flame spills out of the grill, you are over-firing. Over-firing may ignite creosote or will damage the grill.

FOLLOW THESE GUIDELINES TO PREVENT THIS COLORLESS, ODORLESS GAS FROM POISONING YOU, YOUR FAMILY OR OTHERS.

• Know the symptoms of carbon monoxide poisoning: headache, dizziness, weakness, nausea, vomiting, sleepiness, and confusion. Carbon monoxide reduces the blood’s ability to carry oxygen. Low blood oxygen levels can result in loss of consciousness and death.
• See a doctor if you or others develop cold or flu-like symptoms while cooking or in the vicinity of this appliance. Carbon monoxide poisoning, which can easily be mistaken for a cold or flu, is often detected too late.
• Alcohol consumption and drug use increase the effects of carbon monoxide poisoning.

Carbon monoxide is especially toxic to mothers and children during pregnancy, infants, the elderly, smokers, and people with blood or circulatory system problems, such as anemia, or heart disease.

WARNINGS AND IMPORTANT SAFEGUARDS

• Do not use the grill in a confined and/or habitable space e.g. houses, tents, caravans, motor homes, or boats. The danger of carbon monoxide poisoning fatality.
• Never operate the grill under overhead construction such as roof coverings, carports, awnings, or overhangs.
• Always use the grill by all applicable local, state, and federal fire codes.
• Before each use check all nuts, screws, and bolts to make sure they are tight and secure.
• The grill is for OUTDOOR USE ONLY.
• Keep a minimum 10 ft. (3m) clearance of all combustible materials such as wood, dry plants, grass, brush, paper, or canvas.
• Do not place any type of insulation in the required clearance space surrounding the grill.
• Never use the grill for anything other than its intended use. This grill is NOT for commercial use.
• Accessory attachments not supplied by Kamado Joe are NOT recommended and may cause injury.
• Use of alcohol, prescription, or non-prescription drugs may impair the user’s ability to assemble or safely operate the grill.
• Keep a fire extinguisher accessible at all times while operating the grill.
• When cooking with oil or grease, have a type BC or ABC fire extinguisher readily available.
• In the event of an oil or grease fire do not attempt to extinguish with water. Immediately call the fire department. A type BC or ABC fire extinguisher may, in some circumstances, contain the fire.
• Use the grill on a level, non-combustible, stable surface such as dirt, concrete, brick, or rock. An asphalt surface (blacktop) may not be acceptable for this purpose.
• The grill MUST be on the ground. Do not place grills on tables or counters. Do NOT move the grill across uneven surfaces.
• Do not use grills on wooden or flammable surfaces.
• Keep the grill clear and free from combustible materials such as gasoline and other flammable vapors and liquids.
• Do not leave the grill unattended.
• Do NOT allow anyone to conduct activities around the grill during or following its use until it has cooled.
• Do not use accessories not specified for use with this appliance.
• Do not use products not specified for use with this oven.
• Never use glass, plastic, or ceramic cookware on the grill. Never place empty cookware in the grill while in use.
• Never move the grill while in use. Allow the grill to cool completely (below 115°F (45°C)) before moving or storing.
• Do not store the grill with hot ashes or charcoal inside the grill. Store only when the fire is completely out and all surfaces are cold.
• Never use a grill as a heater. READ CARBON MONOXIDE HAZARD.
• The grill is HOT while in use and will remain HOT for some time afterward and during the cooling process. Use CAUTION. Wear protective gloves/mitts.
• DO NOT bump or impact the grill to prevent personal harm, damage to the grill, or spillage/splashing of the hot cooking liquid.
• Be careful when removing food from the grill. All surfaces are HOT and may cause burns. Use protective gloves/mitts or long, sturdy cooking tools for protection from hot surfaces or splatter from cooking liquids.
• Do not touch HOT surfaces.
• The grill is HOT during use. To avoid burns, keep the face and body away from vents when opening the lid. Steam and hot air are expelled during use.
• When cooking above 350°F (175°C), carefully open the grill (or burp the grill) each time you lift the grill dome to prevent flashback – a surge of white-hot heat caused by a rush of oxygen. Partially opening the lid 2-3 inches (5-8cm) and allowing heat to escape for about 5 seconds should prevent this.
• Air dampers are HOT while the grill is in use and during cooling. Wear protective gloves when adjusting.
• ATTENTION! When running the grill in automatic mode, the bottom vent should be closed completely at all times.
• The grill has an open flame. Keep hands, hair, and face away from the flame. Do NOT lean over the grill when lighting. Loose hair and clothing may catch fire.
• DO NOT obstruct the flow of combustion and ventilation.
• Do not cover cooking racks with metal foil. This will trap heat and may cause damage to the grill.
• Never leave HOT coals or ashes unattended.
• Fuel should be kept red hot for at least 30 minutes before use.
• Do not cook before the fuel has a coating of ash.
• Do not remove the ash drawer while the ashes and charcoal are HOT.
• Use protective gloves when handling this grill or working with fire. Use protective gloves or long, sturdy tools when adding wood or charcoal.
• Never use charcoal lighting fluid, gasoline, alcohol, or other highly volatile fluids to ignite charcoal. These fluids can explode and cause injury or death.
• The maximum amount of charcoal for the Konnected Joe™ is 6 lbs. (2.7 kg). Never overfill the charcoal grate. This can cause serious injury as well as damage to the grill.
• DO NOT use Match Light charcoal.
• Dispose of cold ashes by placing them in aluminum foil, soaking them with water, and discarding them in a non-combustible container.
• Wear protective gloves when lifting and use extreme caution.
• When using electrical appliances, basic safety precautions should always be followed including the following: 1) Do not plug in the appliance until fully assembled and ready for use. 2) Use only approved grounded electrical outlets. 3) Do not use during an electrical storm. 4) Do not expose appliances to rain or water at any time.
• To protect against electrical shock do not immerse the cord, plug, or control panel in water or other liquid.
• Do not operate any appliance with a damaged cord or plug, or after appliance malfunctions or has been damaged in any manner.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• Extension cords may be used if care is exercised in their use.
• If an extension cord is used: 1) The marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance, and 2) The cord should be arranged so that it will not drape over a countertop or tabletop where it can be pulled by children or tripped over unintentionally.
• The extension cord must be a grounding-type 3-wire cord.
• Outdoor extension cords must be used with outdoor use products and are marked with the suffix “W” and with the statement “Suitable for Use with Outdoor Appliances.”
• CAUTION – To reduce the risk of electric shock, keep the extension cord connection dry and off the ground.
• Do not let the cord hang on or touch hot surfaces.
• Do not place the cord on or near a hot gas or electric burner, or in a heated oven.
• To disconnect, turn the controller “OFF”, turn the grill “OFF”, then remove the plug from the outlet.
• Unplug from the outlet when not in use and before cleaning.
• Do not clean this product with a water sprayer or the like.
• Always operate the grill on a level surface.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Keep children and pets away from the grill at all times. Do NOT allow children to use the grill. Close supervision is necessary when children or pets are in the area where the grill is being used.

ELECTRIC REQUIREMENTS

USA/CA 110-120VAC, 4AMP, 50/60HZ, 500W, 3-Prong Grounded Plug.

PARTS LIST

1. TOP VENT (1)
2. TEMPERATURE PROBE (1)
3. GRILL DOME (1)
4. HALF MOON COOKING GRATES (2)
5. ACCESSORY RACK (1)
6. CERAMIC HEAT DEFLECTORS (2)
7. DIVIDE & CONQUER® FLEXIBLE COOKING RACK (1)
8. STAINLESS STEEL FIREBOX RING (1)
9. LEFT SIDE SHELF (1)
10. RIGHT SIDE SHELF (1)
11. AMP (ADVANCED MULTI-PANEL) CERAMIC FIREBOX (5)
12. AH TOOL (1)
13. GRILL GRIPPER (1)
14. SIDE SHELF BRACKETS (4)
15. SLDE-OUT ASH DRAWER (1)
16. FONT HANDLE (1)
17. KONNECTED JOE BODY (1)
18. LEGS (4)
19. TOP PLATE (1)
20. BOTTOM PLATE (1)
21. NON-LOCKING SWIVEL CASTERS (2)
22. LOCKING SWIVEL CASTERS (2)
23. POWER CORD (1)
24. HINGE DISENGAGEMENT TOOL KIT (1)
25. MEAT PROBE (1)

GRILL SET-UP

UNBOXING YOUR GRILL

1. Cut the plastic bands and remove the top and side panels of the shipping container.
2. Set the grill cart box aside.
3. Open the dome of the grill and remove the components from the inside of the grill. Handle the internal ceramic parts with care.

KAMADO JOE GRILL WITH CART

1. Assemble the grill cart.
2. Once the internal components of the grill have been removed, lift the grill out of the container and into the cart. Due to the weight of this grill, we highly recommend two people perform this task. Lift the grill by the rear and side handles only. Do NOT lift the grill by the side shelf tabs, hinge, or front handle. Wear protective gloves when lifting and use extreme caution.
3. Adjust the grill in the cart so the lower grill vent is facing the front of the cart. The front side of the cart is the side with the two locking casteCONNECTEDCTED JOE™ BUILT-IN GUIDE

IMPORTANT INSTALL NOTES
Please use this as a general guide for installing your Konnected Joe into a built-in outdoor kitchen or grill table. We highly recommend that the actual grill being installed be measured. The drawing is not to scale. The table should be fixed on the ground or wall. Non-flammable building materials are required for construction.

TABLE REQUIREMENTS

• MATERIALS: Ensure the materials used are non-combustible and can handle high temperatures.
• BASE: Ensure there is a hole 12.25in (32cm) in diameter directly underneath the grill to allow cool air to reach the bottom of the grill. Use caution, sparks and hot ash can reach the bottom of the grill.
• Note: the Kamado Joe ceramic feet are not to be used in the absence of the hole under the grill. The hole is required and the ceramic feet are NOT compatible with Konnected Joe.
• ACCESS: Ensure there is rear access to the main power switch. Ensure there is front access so that the Kontrol Board or Ash Drawer is not blocked.
• CLEARANCE: Ensure there is space between the top of the table and the edge of the grill. The table top SHOULD NOT make direct contact with the grill.

WARNING – Do not use an external fan and/or controller at any time.

STARTING IT UP
Your Konnected Joe can be operated using “classic cook mode” or “automatic cook mode”. The classic mode will provide you with a traditional kamado cooking experience. In the automatic mode, your grill will utilize the Kontrol Board™ and the Kontrol Fan™ to maintain the temperature for you automatically.

CLASSIC MODE

1. Add charcoal to the firebox and light using one or two firestarters. You can also light the charcoal without firestarters by pressing the AFS (automatic firestarter) button to engage the element to ignite the charcoal. The element is ON when the red light is glowing. The element will stay on for 10 minutes. The ignitor will automatically turn off if the grill temperature is above 190F (88C). You can also press and hold the AFS button to turn the element OFF if desired.
2. Leave the dome open for 10 minutes with the bottom vent fully open.
3. Close the dome.
4. Begin closing the top vent and bottom vent when the dome temperature is within 50°F (10°C) of your target.

AUTOMATIC MODE:

NOTE – the first time the lid is opened after the controller is powered on, the accessory screen will appear. Please refer to the accessory screen section of the instruction manual.

1. Clean out any remaining ash in the firebox from a previous cook. Old ash can prevent the charcoal from proper ignition. It is recommended to use your ash tool to scrape and clean out the firebox and ash drawer. Do this while the unit is cold.

2. Add charcoal to the firebox.

3. Close the bottom vent fully.
   ATTENTION! When running the grill in automatic mode, the bottom vent should be closed completely at all times.

4. Close the dome.

5. Power on your grill with the switch on the rear. Power on your controller.

6. Set your temperature on your controller and position the vents as described.

7. Press the AFS (automatic fire starter) button to engage the element to ignite the charcoal. The element is ON when the red light is glowing. The element will stay on for 10 minutes. The ignitor will automatically turn off if the grill temperature is above 190F (88C). You can also press and hold the AFS button to turn the element OFF if desired.

MAINTAINING TEMPERATURE

CLASSIC MODE
To lower the temperature, decrease the airflow through the grill by closing the vents. Conversely, raise the temperature by opening the vents. Adjustments to the vents are not immediate—allow 10–15 minutes for a vent change to take effect. Because your ceramic Kamado Joe retains heat so well, it can take some time to fully heat. Give your grill 20–40 minutes to stabilize the temp before you start cooking.

AUTOMATIC MODE

ATTENTION! When running the grill in automatic mode, the bottom vent should be closed completely at all times. Your Konnected Joe will automatically maintain the set temperature when running in automatic mode. Please ensure your top vent is set as described on the Kontrol Board. Because your ceramic Kamado Joe retains heat so well, it can take some time to fully heat. Give your grill 20–40 minutes to stabilize the temp before you start cooking. Heat deflectors are NOT to be installed when maintaining temperatures above 400°F (205°C). For maintaining temperatures below 400°F (205°C), it is best to cook with the heat deflectors installed. For optimum temperature maintenance in automatic mode, keep the lid closed as much as possible.

COOLING IT DOWN

CLASSIC MODE

1. When finished cooking, close the bottom vent completely.
2. Once the temperature falls below 400°F(205°C), close the top vent.
3. Do not cover the grill until the dome is cool to the touch.

AUTOMATIC MODE

1. When finished cooking, power off your controller and power off your grill.
2. Keep the bottom vent closed completely.
3. Once the temperature falls below 400°F (205°C), close the top vent.
4. Do not cover the grill until the dome is cool to the touch.

KONTROL BOARD™

• Power – Press the button to power the controller on. Press and hold to power controller off.
• AFS (automatic fire starter) – Press the button to engage the element to ignite the charcoal. The element is ON when the red light is glowing. The element will stay on for 10 minutes. The ignitor will automatically turn off if the grill temperature is above 190F (88C). You can also press and hold the AFS button to turn the element OFF if desired.
• Screen Cycle – Press the button to cycle through different controller views.
• Set Temperature – Press the button. Turn the knob to the desired temperature. Press the button again to set the temperature.

Set Time

Countdown Timer

1. Press button.
2. Turn the knob to desired hours.
3. Press the button to set hours.
4. Tanotherothe b to desired minutes.
5. Press the button to set minutes. The timer will start.
6. Press the button to pause and resume the timer.
7. Press and hold the button to reset the timer.

Count Up Timer

1. Press and hold the button.
2. The timer will begin counting up from 00:00. The Timer will count by Minutes: Seconds and then Hours: Minutes.
3. Press the button to pause and resume the timer.
4. Press and hold the button to reset the timer.

Screen Saver Mode:
Press and hold the screen cycle button to activate screen saver mode. In screen saver mode all set temperatures and timers remain active. The screen will turn black and the Kamado Joe logo will pulse dimly on the screen. To exit screen saver mode, press any button. Screen saver mode will also be deactivated if a meat probe has reached the set temperature, a previously set timer has been reachan ed, open lid status is activated, or an error message is triggered.

Accessory Mode
The first time the lid is opened after the controller is powered on, the accessory screen will appear. If you wish to use one of the listed accessories, press the button on the controller that corresponds to the accessory, if you do not wish to use an accessory, close the lid. Your selected accessory should appear in the top right-hand corner of your screen on all modes except the graph mode. Resume normal use of your controller to set your temperatures, timers, and meat probes.

Full Griddle
Please note, that the full griddle accessory mode is for use with a griddle that fills the entire cooking surface. Operate the grill under normal conditions for a half-moon griddle surface. When using a griddle, it is best to shut the lid so the grill can regulate the temperature.

How do I switch from Fahrenheit to Celsius or Celsius to Fahrenheit on the grill controller?

• STEP 1 = Power grill OFF with switch on the rear
• STEP 2 = Power ON grill with switch on the rear (grill will beep, the controller will turn on, then turn black)
• STEP 3 = While the controller is black, press and HOLD set temp button
• STEP 4 = Press the POWER button on the controller
• STEP 5 = Scroll knob to switch between F and C or C and F

NOTE = You can also switch from C to F or F to C in the App

Pairing Grill with Smart Device(s) (BLUETOOTH+WIFI):

1. Download the Kamado Joe app from the Apple App Store or Google Play Store onto your smart device(s).
   NOTE – During normal operation, the app may experience a slight delay from your grill controller readings.

2. Once the download is complete, open the Kamado Joe app and follow the instructions for pairing your Bluetooth + WIFI grill and smart device(s).
   NOTE: Please ensure your WiFi Network is capable of 2.4 GHz. If you have a dual-band router(2.4 GHz and 5 GHz), choose the 2.4 GHz network. Both networks should have different names to ensure proper paring.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation. Try to correct the interference by one or more of the following measures:

FCC Warning

Warning: Changes or modifications to this grill not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and the receiver.
3. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.

Note: If you lose connection, the grill will continue as programmed. The grill can be operated from the control panel if pairing or connection fails.

Wireless Transmitter
Transmitter and WiFi Characteristics = RF 0dBM / 2412-2484 MHz

AIR LIFT HINGE ADJUSTMENTS

The Air Lift Hinge on your Konnected Joe is already pre-adjusted for ideal balance and stability. Follow these instructions for any additional adjustments to suit your personal preferences.

Caution: Air Lift Hinge under high tension.

KONNECTED JOE HINGE

1. Open the dome of your Konnected Joe grill.
2. Place the 17mm wrench on the nut on top of the spring retainer (see Inset 1). 3 To make the dome easier to raise, rotate the 17mm wrench clockwise as shown. Remove the wrench and check the dome action for every full rotation of the nut. If you want the dome to feel heavier, rotate the nut counterclockwise. Remove the wrench and check the dome action for every full rotation of the nut. Do not adjust the nut so that it contacts the nut under the connector (see Inset 1).

HINGE SAFETY INFORMATION
Do not attempt to disassemble the hinge from your grill without the proper hardware. Only minor adjustments to the weight of the dome should be made .

SAFETY INFORMATION DISENGAGEMENT TOOL

HINGE
Do not attempt to disassemble the hinge or loosen the bands from your grill without the disengagement tool kit.

DISENGAGEMENT TOOL
To install the disengagement tool kit, first place the spacer, then the washer, and then the hex nut on the spring retainer on the bottom side of the hinge. Installing the disengagement tool will release the tension on the spring allowing you to remove the hinge or bands safely from the grill

LATCH ADJUSTMENTS
The latch on your Konnected Joe is already preset for an ultra-tight seal. Use these instructions if any adjustments should be needed.

KONNECTED JOE LATCH
To tighten and loosen the latch setting, use a small Allen wrench. Adjust the set screw to lower the latch plate and add a spacer. Once a spacer is added, reinstall the latch plate by tightening the set screw.

Gripper

Use your grill gripper to handle your cooking grates.

CAUTION – Cooking grates are hot! Use the grill gripper to re-position the cooking grates throughout your cook. Note – The grates should be as close together as possible.

Cleaning & Care

Your Kamado Joe grill is made of quality materials, so general care and maintenance are minimal. The best way to protect your Kamado Joe from the elements is with a grill cover. Light cracked porcelain called crazing is part of the natural characteristic.

SELF-CLEANING

1. Add charcoal and light it.
2. Install the Divide & Conquer® flexible cooking rack in the top position and both heat deflectors on the accessory rack.
3. Using classic cook mode, open the top and bottom air vents fully and let the temperature inside the grill rise to 600°F (315°C) with the dome closed.
4. Hold the temperature at around 600°F (315°C) for 15-20 minutes.
5. Close the bottom vent fully and wait another 15-20 minutes to close the top vent.

This process will burn off residue from the inside of your grill. Before cooking again, brush the cooking grates with a standard grill brush. Brush the ceramics and heat deflectors with a soft bristle brush. Scoop or vacuum out all cold ash from the bottom of the grill. During regular use when your heat deflectors get dirty, flip them over for the next cook and the heat will remove the unwanted residue. Once or twice a year, you should do a more thorough cleaning of the inside of the grill. Remove the firebox panels from the inside of the grill. Remove all ash or debris. Use a soft bristle brush to clean the inside ceramic surface and vacuum all cold debris from the bottom of the grill before replacing the internal components.

GASKET
Self-cleaning through a natural heat cycle is recommended. Do not use chemical-based cleaners on the gasket. If necessary, gently wipe off any spills or moisture. Do not scrub or abrade the gasket if cleaning. Excessive rubbing can cause wear.

SAVE THESE INSTRUCTIONS

Troubleshooting

of the grill.
The controller is not powered ON| Press the power button on the Kontrol Board.
Not plugged in| Plug the cord into the rear of the grill and wall outlet.
Circuit breaker tripped| Check the wall outlet circuit breaker and reset it if tripped.
Fan not ON| The pit probe has reached the set temperature| Once the set temperature is reached, the fan will turn off. Once the cabinet temperature falls below the set temperature, the fan will restart. The fan will continue adjusting itself automatically to maintain the set temperature.
Dome lid open| For safety, the fan should not stoke the fire when the lid is open. Once the lid is shut, the fan will continue under normal operation.
The lid switch is not engaged| Your lid switch may not be making contact when your dome is closed. If the dome is closed and the fan is not ON when it should be, you may need a new lid switch.
ERROR – Max Temp Fault P| See below.
Slow heating| Ash buildup from previous use| Before starting your unit, remove any leftover ash from the firebox and ash drawer that may be left from a previous cook. Ash buildup can prevent proper charcoal ignition.
Low charcoal| Refill the firebox with charcoal.
Lid open| Close lid.
Fan not on| See fan not on section.
Element,, not ON| AFS button not pressed| Ensure the AFS button is pressed and the button is glowing red.|
Element damaged| Turn off the main power from the grill. Remove the element from the grill, and inspect for any visual damage.
Element is not seated properly| Turn off the main power from the grill. Remove the element completely from the grill, reconnect the element to the grill, and be sure to fully press the element into connectors.
ERROR: Probe Fault – P| Pit probe faulty| Check to ensure the pit probe is plugged into the rear of the grill.
Check to ensure the pit probe connection is fully seated.
Check to ensure no debris is in the pit probe jack.
Unplug the unit from the wall, wait 10 seconds, and reconnect.
ERROR: Probe Fault – M| Meat probe faulty| Contact Kamado Joe Customer Support.
ERROR: Startup Time-Out| Charcoal failed to ignite. Unit did not reach 150F (65C) in under 10mins| Ensure old ash from previous use is not left in the firebox.
Ensure the AFS button is pressed and the element is working.
Ensure proper vent placement for classic or automatic mode.
Ensure the charcoal is not empty.
Restart
ERROR: Max Temp Fault – P| Grill overheated| Turn off the grill.
Check for cause of overheat.

–                 Grease fire

–                 Fan malfunction

Eliminate the cause of overheating.
Restart grill.
ERROR: Max Temp Fault – M| Meat probe temperature above 300F (149C)| Using protective gloves, remove the meat probe from the unit.
Unplug from the controller.
Allow the meat probe to cool.

LIMITED WARRANTY

This warranty applies to all Kamado Joe® products.

Limited Lifetime Warranty on Ceramic Parts
Kamado Joe® warrants that key ceramic parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.

5-Year Warranty on Metal Parts and Kettle Joe Grills
Kamado Joe® warrants that key metal and cast iron parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for five (5) years. 3-Year Warranty on Electronic Components, Heat Deflectors, and Pizza Stones Kamado Joe® warrants that electronic components of this Kamado Joe® grill and smoker are free of defects in material and workmanship for three (3) years. 2-Year Warranty on Miscellaneous Components and Standalone Accessories Kamado Joe® warrants that any miscellaneous components used in this Kamado Joe® grill and smoker (including, but not limited to the thermometer, gaskets, and iKamand controllers) or any Kamado Joe accessories are free of defects in material and workmanship for two (2) years.

When Does the Warranty Coverage Begin?
Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your Kamado Joe® product using the product registration page on our website. If you discover a defect in material or workmanship during the applicable warranty period under normal use and maintenance, Kamado Joe® will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor or any other cost associated with the service, repair, or operation of the grill. Kamado Joe will pay all shipping charges on warranty parts.

AUSTRALIA AND NEW ZEALAND RESIDENTS ONLY : Our goods come with guarantees that cannot be excluded under the Australian or New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What is Not Covered?
This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance, or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from the use of the product (for example, scratches, dents, dings, and chipping) or changes in the appearance of the grill that does not affect its performance.

THIS LIMITED WARRANTY IS EXCLUSIVE AND INSTEAD OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT. THE PURCHASER’S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL KAMADO JOE® BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This warranty is provided to you in addition to all rights and remedies conveyed to you by consumer protection laws and regulations. This warranty in no way affects your legal rights under statutory warranty regulations in your state or country of residence. Depending on your state or country of residence limitations on the length of an implied warranty or the damages available to you might not be limited by this warranty.

What Will Void the Warranty?
Purchasing any Kamado Joe® product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as any retailer who has not been expressly granted permission by Kamado Joe® to sell Kamado Joe® products.

NEED ASSISTANCE? CONTACT US
Our warranty terms may change from time to time. For an updated version of our warranty, visit www.kamadojoe.com/pages/warranty. For assistance or to request an updated copy of our warranty, contact us at the below.

North America
Kamado Joe ® Premier Specialty Brands, LLC 5367 New Peachtree Road Suite 150 Chamblee, GA 30341 https://www.kamadojoe.com/pages/support

Australia & New Zealand
Please contact your retailer.

European Union
Kamado Joe Europe Lange Voorhout 86, 2514 EJ Den Haag, Netherlands https://international.kamadojoe.com/pages/support

United Kingdom
Kamado Joe UK Limited Cheyenne House West Street Farnham GU9 7EQ https://international.kamadojoe.com/pages/support

References

• Return / Warranty - Kamado Joe
• Kamado Joe® Support - Kamado Joe International
• Kamado Joe® Support

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