POLONO NEUS_P31S Label Maker Machine User Manual

• P31S Portable Thermal

Label Printe

User Manual

Dear customers,

Thank you for choosing our product.
We are committed to providing the most intelligent label solutions and the best customer service. If you have any questions or suggestions while using our products, please feel free to contact us at any time. We place great importance on user experience and are willing to listen to our customers’ feedback to optimize our products and software. Every customer’s voice is the inspiration and driving force behind our development.
Account registration is not required to use the app or printer, but the app does require location and storage permissions to operate correctly.
Registering an account will allow you to save labels and templates on our servers. If labels or templates are lost or deleted by mistake, you can contact us by e-mail to retrieve them.
Now, welcome to life with intelligent labeling.

Thank you again for choosing and trusting us.

Yours sincerely.

SAFETY PRECAUTIONS

• Statement

To ensure proper and safe use of this product and to avoid personal injury or property damage, it is important to carefully read all instructions and warning tips provided in the product manual before use.

• Warning

1. Do not disassemble this product by yourself. Improper operation may result in fire hazards. Disassembled products will not be returned or exchanged.

2. Do not use corrosive chemicals or cleaning agents to clean this product.

3. Do not use this product near flammable materials such as gas stations or fuel warehouses.

4. After printing is complete, the print head will still be at a high temperature.
   Do not touch it to avoid burns.

5. This product has a built-in rechargeable battery. Do not throw it into a fire, heat it up, or charge, use or store it in a high-temperature place, otherwise it may overheat, catch fire or explode.

6. When you notice smoke or unusual smells coming from the product or power adapter, immediately unplug the power adapter and avoid getting burned.

BASIC SPECIFICATIONS

PRODUCT OVERVIEW

1. cutter button

2. Power button

3. Indicator Light

4. Unlock button

5. USB interface

QUICK START GUIDE

• Install Paper and Power On

(1) Open the cover using the unlock button.
(2) Place the label roll into the paper bin with the label side facing up and leave about 0.2in of the label sticking out before closing the cover.
(3) Press and hold the Power button to turn on/off.
(4) When the device is powered on and ready, click the power button to calibrate paper feed.

(1)                             (2)                         (3)

Note:

• If the printer does not power on, charge for at least 30 minute before trying again.
• If the label roll is installed incorrectly, blank labels will be printed as only the label side is heat sensitive.
• If the labels feed abnormally, open the cover and leave some of the label sticking out of the printer before closing the cover.

• Connect via the App

(1)Search for and install the “LABELNIZE” app through the Google Play Store or Apple App Store. You can also Scan the QR code to download the software.
(2) Enable Bluetooth and open the LABELNIZE app.
(3) Click on “Unconnected” in the top right corner and select the P31S to connect.

(1)

(2)

(3)

• Printing

Tap “+” to edit label

(2) Use the elements on the bottom half of the screen to create your label.
To change an existing element, single or double tap on it. To deselect, click on any white space within the label or use the “Single” button.

(3) Click “Print” at the bottom of the screen to bring up the print confirmation.
Select the number of copies and select a density to print.

Note:

• The P318S printer currently only supports printing in black.
• There are a number of elements, such as barcodes and borders, included in the app that can be used to create personalized labels.
• Some elements have multiple tabs that allow for further customization.

INDICATOR LIGHT STATUS

Out of paper
Red
| Flashing| Low battery

1. INDICATOR LIGHT

FAQ

Do I need to register to use the printer?

Registration is not necessary. Registered accounts are able to save and retrieve label templates.

Why is the printer printing blank labels?

It may be because the label paper is laid reversely, the labels must be face up.

Why does the printer continuously feed labels?

(1) It may be because there is label or residues sticking on the detectors on the cover or in the paper bin.
(2) It may be because there is label or residues sticking on the print head. The label paper failed to be detected.
(3) The sensors could be blocked with debris. Clean the sensors and print head located on the top cover.

Does the printer automatically power off?

The printer will automatically power off if it is disconnected from Bluetooth or if the app has been inactive for 15 minutes.

Why does the printout look gray or faded?

Use brand genuine labels for best results. You can also try cleaning the print head unit located on the top cover with rubbing alcohol.

Why does the printer skip a label or print incomplete?

(1) Check if the label size and software print template match.
(2) Reinstall the label roll and manually press the feed button once to allow the printer to detect the label gap position.
(3) Using non-genuine labels may result in poor print quality or mismatched sizes. Use genuine labels.

Can I print using multiple devices?

The printer can only be connected to a single device at a time.
To connect to a different device, disconnect from the current device first.

Why did the printer suddenly stop printing?

Certain safety measures are in place. The most common reasons are going to be the printer ran out of paper or it is low on battery.

How can I center the label content when editing?

(1) On the right side of the [Text] section, there are options of align in center, left, or right-click to adjust the text position in the text box.
(2) For other patterns or content, you can adjust the position by clicking on it and selecting the [Align] option. It can also be moved with fingers.

CARE AND MAINTENANCE

• Charging

(1) Fully charge the device before first use. TO ensure optimal printing results, keep the battery level above 40%. Note: Print quality may be affected when the battery level is low.
(2) Use the original power cord for charging. An adapter is not included with the purchase, so it is Suggested to use a 5V-1A power adapter for charging from an outlet.
(3) When the battery level is low, the indicator light will flash red. If the battery level continues to be low while printing, the printer will automatically shut down.
Charge in a timely manner to continue printing.
(4) The battery takes 2-3 hours to fully charge.
(5) To ensure normal battery usage, it is recommended to charge at least once every 2-3 months.

1. Charging Cable
2. Power Adapter
3. Type-C Interface
4. Charging Port

• Cleaning of print head and rubber rollers

When any of the following situations occur during printing, the print head and rubber rollers should be cleaned:

Unclear printing; Loud noise during paper feeding or paper return; Debris stuck on the print head. The steps for cleaning the print head and rubber rollers are as follows:
(1) Power off the printer;
(2) Open the paper bin cover and find the print head (as shown in the figure).
If just printed, wait for the print head to cool completely;
(3) While rotating the roller, use a cotton ball with some rubbing alcohol on it to wipe off any dust or debris;
(4) Use a cotton ball with some rubbing alcohol on it to wipe off any dust or debris on the print head;
(5) Wait for the rubbing alcohol to completely evaporate before closing the paper bin cover.

Note:
The printer must be powered off while cleaning.
Avoid touching the surface of the print head with your hands or metal objects, and do not use tweezers or other tools to scratch the surface of the print head, rubber rollers, or sensors.
Do not use organic solvents such as gasoline or acetone to wipe the print head or roller.
Wait for the rubbing alcohol to completely evaporate before turning on the power and continuing to print.
*Keep the sensor surface clean.

1. Print Head
2. Sensor

Warranty

We offers an extensive warranty for all products that extends through 1 YEAR of the order date. This warranty covers quality related issues and product defects.
If you are past the 30-day return period on Amazon, contact us directly via the “Contact seller” option on your Order Details. If the product is not working properly, we can send you a replacement product. This warranty does not apply in cases of abuse, mishandling, or unauthorized repair of the product. If you have any question about this warranty or would like additional information, please contact us via the “Contact Seller” option or directly via e-mail (check the packing box).
Please keep the original box, packing materials and all documentation in the event that service is required.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help. The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.

IC Caution

This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
The device has been evaluated to meet general RF exposure requirement.
The device can be used in portable exposure condition without restriction.

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