POLONO A400 Printer User Manual

POLONO A400 Printer

Product Information

Specifications

• Definition: Receipt/label printer
• Print width: 42-110 mm
• Print speed: 80 mm/s max
• Command: CPCL, ESC/POS
• Paper type: Receipt/label
• Paper roll diameter: 50 mm max
• Input: 5V2A
• Operation environment: 0-45°C, 10-85% RH, no condensation
• Storage environment: -20 – 40°C, 10-90% RH, no condensation
• Product size: 144x105x58.5 mm
• Weight: 0.48 kg

Product Usage Instructions

Charging the Printer
When the power of battery pack is at 15%, a low power warning will be displayed on the screen. It automatically powers off during continuous printing. To charge the printer:

1. Charge via PC port.
2. Charge via power adapter.

Loading the Paper

1. Press the bin button to open the cover.
2. Load the roll paper with the print side facing outward.
3. Adjust the guide to fit paper of different sizes. Lock the guide by positioning the lever at the top; make it adjustable by placing the lever at the bottom.
4. Pull out a bit of paper and close the cover ensuring both sides are closed.
5. Press the feed button to feed one sheet.

Windows Installation

1. Connect the printer to the computer using the provided USB cable.
2. Power on the printer.
3. Download the driver from www.polono.com and follow the driver setup instructions for installation.

Print via Mobile Phone

1. Power on the printer by holding the Power button for 2 seconds.
2. Install HereLabel from App Store or Google Play.
3. In HereLabel app, click on ‘not connected’ in the top right to add a printer. Ensure Bluetooth and Location services are enabled.
4. Select the appropriate printer from the list and enter PIN if required (default PIN: 1234).
5. Create a new label or use PDF printing on Mine tab, edit, then print. Ensure ‘Left’ is selected for Paper Loading Position in Print Preview before printing.

Frequently Asked Questions (FAQ)

• Q: Why is my printer not working?
  A: Possible causes could be that the printer is in Sleep mode, has low battery, or paper loaded incorrectly. Try pressing the Power button once, charging for more than 1 hour, or reloading the paper correctly.

• Q: How can I clean the print head?
  A: To clean the print head, use a soft cloth and alcohol to gently wipe it.

A400 manual
Thank you for choosing POLONO Please keep for further reference

Packing List

Notes: Items may differ depending on orders.

Overview

Specification

Operation environment

Storage environment

| 0-45℃,10-85% RH,no condensation

-20 – 40℃,10-90%RH, no condensation

Product size| 144x105x58.5 mm
Weight| 0.48 kg
 |

Charging the printer

When the power of battery pack is 15%, there will be low power warning “ ” shown on the screen. It powers off automatically when continues printing. Connect the printer to one the following power supplies to charge.

Loading the paper

1. Press the bin button to open the cover.
2. Load the roll paper as shown.

Note:

1. Adjust the guide to fit paper of different sizes.
2. When the lever is at the top, the guide is locked; when the lever is at the bottom, the guide is adjustable
3. Pull out the paper a little then close the cover. Make sure both sides are closed.
4. Press the feed button to feed one sheet.

Windows Installation

1. Connect the printer to the computer via the included USB cable.
2. Power on the printer.
3. Download the driver from www.polono.com and install by proceeding through the driver setup.

Print via Mobile phone

1. Power on the printer by holding the Power button for 2 seconds.
2. Search for and install “HereLabel” on the App Store or on Goo gle Play.
3. Open the “HereLabel” app and click on “not connected” in the top right to add a printer. Make sure Bluetooth and Location are enabled.
4. Select HM-A400-[xxxx]; [xxxx] will differ for each printer. If a PIN is required, enter 1234.
5. Create a new label or use “PDF printing” on “Mine” tab, edit, then print.

Note:

1. Before printing, select “Left” for “Paper Loading Position” in the Print Preview.

Menu

1. When the printer is powered on, press both the Power button and the Feed button to enter the Menu.

2. Press the Power button to change to the next setting and press the Feed button to change the specific setting.

3. The settings will cycle as follows:

   • Density: 1(lowest)/2/3/4(highest)

   • Paper: Receipt/Back Black Mark/Label/Black Mark 2”/

   • Black Mark 3”/ Black Mark 4”

   • Feed with closed cover: On/Off

   • Standby time

   • Power-off time

   • Self-test page printing

   • Port information printing

   • Label learning
     Bluetooth: On/Off

   • Command set: CPCL/ESC

   • Factory: OK/Cancel

   • Quit the menu

Notes:
Before entering the menu, disable Bluetooth connection.

Troubleshooting

Power button once
Low battery| Charge for more than 1 hour
Not printing| Paper loaded incorrectly| Reload the paper correctly
Printing missing| Low battery| Charge for more than 1 hour
Cover not closed| Close the cover again correctly
Print head is not clean| Cclloetahnatnhde aplrcinothhoel ad with soft

FCC Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

NOTE 1:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. FCC ID: 2A4KN-A400

Warranty

• POLONO offers an extensive warranty for all products that extends through 1 YEAR order date.This warranty covers quality related issues and product defects.
• If you are past the 30-day return period on Amazon,contact us directly via the “Contact seller” option on your Order Details.If the product is not working properly,we can send you a replacement product.
• This warranty does not apply in case of abuse,mishandling,or unauthorized repair of the product.
• If you have any question about this warranty or would like additional information, please contact us via the “Contact Seller” option or directly via e-mail at support@polono.com
• Please keep the original box,packing materials and all documentation in the event

References

• Polono shop – polono

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