johnson MANANTIAL190Z Domestic Hot Water Heat Pump Instruction Manual

: June 1, 2024
: Johnson

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DOMESTIC HOT WATER HEAT PUMP

johnson MANANTIAL190Z Domestic Hot Water Heat Pump

SERIE MANANTIAL

MANANTIAL190Z

INSTRUCTION MANUAL

johnson MANANTIAL190Z Domestic Hot Water Heat Pump - QR Code
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WARNING:

This unit must be installed by the professional persons, dealers or special installation companies authorized. Or otherwise, accidents maybe possibly caused and use effect maybe possibly be affected.
Be sure that the unit is STOP operation when disconnecting the power supply to the unit. Disconnect all electric power supplies before servicing.
This appliance is not intended for use by persons (including children) with reduced physical, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.

A. Important remarks

Thank you for choosing our products. Before installation, it is strongly recommended to read these instructions firstly. This manual includes the information of installation, debugging, running and maintenance of the products.
Every unit of products has passed strict tests to ensure safety and high efficiency operation.
The manufacturer of this product will not be held responsible if someone is injured or the unit is damaged, as a result of improper installation, debugging, and unnecessary maintenance which is not in line with this manual.
The installer should be an authorized technician, and install the system following the diagram on the equipment.

Please notice the following information during installation:

Applied working temperature of heat pump: -7~43ºC.
Check whether the power supply and wire meet the standard of the unit.
Do not alter the power wire or socket. The metal parts should be connected to GND well. Do not change the GND connection of the system.
The appliance shall be installed in accordance with national wiring regulations.
When the system is connected to a fixed power supply, a 3mm space switch should be equipped. At the same time, must connect a power leakage protector. (30mA, 0.1 sec.)
After finishing all the wiring, check it again before power on.
Do not install the system in the warehouse where flammable gas may leak out.
Do not insert hands or object into the vent of the heat pump, it may cause the dangerous to people or damage the system.
To make the system more efficient, please install the main unit at a place with good ventilation.
Do not put (or install) the operating panel at a wet place, do not cut and reconnect the connecting wire.
Before turning on the system for the first time, ensure the water tank is full filled with water.
The inlet of the water tank is equipped with a filter (detachable), clean it according to the water quality and running condition of the system (the period should be 2~3 months)
While the water supply has been stopped or the system stops running for a long period in winter, the tank water should be drained to avoid water system frost crack.
The highest temperature of outing water is 60ºC, when using, tune up to a suitable temperature (the most suitable temperature for human is 38~45ºC, if the temperature is higher than 55ºC, it may cause danger of scalding). Normally, the setting temperature can be from 10ºC – 55ºC, the model with Auxiliary heater can reach up to 70ºC.
Move the main unit at max. 30 degree angle. Do not drop down or upend the unit.
Maintenance of the system should be carried out by an authorized technician and all power disconnected when servicing.
The water quality requirements for the heat pump: Chloride content in the water should be <250mg/L; the PH of the water range is 6.5~8.5; the Calcium carbonate saturation index in the water range is -1.0~0.4. Warranty does not apply to the heat exchanger, electrical heater and water tank if it s connected to water quality out of the range.
Please provide the warranty card and S/N No. enclosed with the product for after service.

B. Description of heat pump

Unit constructions (outside):

johnson MANANTIAL190Z Domestic Hot Water Heat Pump -
a1

Screen Panel
Decoration Bar
Electric Board
Compressor
Evaporator
Left/Right Decoration
Bar Decoration Panel
Magnesium Anode Hole
Electric Heater Cover
Electric Heater Hole
Circulation Water Hole
Temp Sensor Tube Hole
Circulation Water Hole
Supporting Frame
Cold Water Inlet / Drainage Hole
Hand Grip
Tank Cover
Safety Valve Hole
Hot Water Outlet
Chassis Condensate Drain Hole
Fan Host
Ventilation
Vent Pipe
Power Line
Wiring Hole
Upper Cover
Top Cover

Remark:

The above drawing is for reference to identify the name of each part. Details are subject to real unit.
The drawing of “Electric Heater hole” is only for the unit with Auxiliary heater models; other models without auxiliary heater function are not available.
There are two “Circulation Water Hole” for optional connection. It can be available when the user requests an external connection for hot water circulation. Normal models are without these holes.

C. Installation instruction

Note:

1. This heat pump unit can be installed at veranda, hallway or other place where is easy to install and stable. The air inlet & outlet are at the top side, main unit should not be placed at an open air. Avoid the rain or debris to enter the vents. The air inlet and outlet can connect the 150mm air duct. As below:

(Fig.1) (Fig.2)

2. When install as Fig.1, only connect the air inlet or outlet, the unit should be installed at a place of ventilation, and the side connected with water pipes should have enough space.
Then, if the unit is installed besides the room, the air outlet duct can be connected to the room for exchanging fresh air and cooling function; If the unit is installed in the room, it can be pulled out room’s air for ventilation function.
3. If install as Fig. 2, the unit can be installed by the middle of the wall, and connect the air inlet and outlet pipe for air exchange. The distance of the unit and wall or other obstacle should not be too short. Keep a certain distance.
4. If install as Fig. 3, the unit is installed outside the room, the air inlet and outlet is connected indoor for air exchange (and cooling). In this way, the indoor air inlet and outlet should have a distance ≥2m to avoid mix air.
5. Because the air outlet comes with cooling air, the surface of the pipe may have condensation water, it’s necessary to insulate the indoor outlet pipe to prevent water leakage.
6. Heat pump water heater unit must be placed upright, and installed on a solid place where can be able to withstand the weight over 360kgs. Supporting surface should be evenness (obliquity less than 2º)
7. When install the unit, there should has some measures of sound insulation and shockproof in order not to affect neighbors.

(Fig. 3)

8. When unit operation, put the unit in a well-ventilated place and non- blocking the air vent, so that the machine can be able to inhale and exhaust enough air, to achieve hot water supply function.
9. There should be a drain around the system unit for drainage. And the surrounding should have enough space for maintenance. Because the top cover can be opened, at the top side of the unit should have 800mm space for maintain.
10. Nearby the system unit, there should be reserved a water supply pipe and hot water pipe interface equipped with valves, the water inlet pipe should have a filter (for cleaning).
11. For waterway connection of this integrated unit, please refer to the following (Fig.4) “Waterway installation diagram”. On the system unit, there should be installed Three-port valve, Safety valve and Filter. Connect them to the water inlet and outlet of the unit.
12. If the Heat pump equip with “Circulation Water Hole” (optional), It can be connected with SOLAR WATER HEATER, HEAT RECOVERY SYSTEM and other water heating equipment to heat the water tank by circulation. Retain original if no need external connection.
13. The working pressure of this water heater tank must ≤0.7MPa. Water inlet must connect the safety valve, and its operation pressure is 0.7MPa, Connect another end of the safety valve to water supply pipe. The safety valve should be connected by a small rubber pipe interlinked with atmosphere; this pipe must not be blocked, in order to drain the water when the tank’s pressure exceeds 0.7MPa.
14. Water inlet pressure should >0. 1MPa, if the pressure is lower, can connect the pressure pump on inlet pipe to get the high water flow.
15. Ensure the water tank is full fill with water before turn on the system: First, open the valve on the water supply inlet, then switch on either valve of the water outlet, and then you can effuse water to the tank until the water overflow the water outlet valve. After which you can turn off the water outlet valve and check for leakage. Make sure there is no water leaking. NOTE: For the first time use, ensure the water tank has been filled with water before turning on the system.
16. In order to ensure the water tank filled with water, require a certain section of hot water outlet side should be about 10cm higher than the water heater tank section.
17. The water heater temperature thermal sensor was put and sealed well in a tank by the factory before launch to market. No need to install it when installation.
18. This water heater unit is filled with refrigerant by the factory, and no need to vacuumize or refill refrigerant.
19. In the winter cold regions, the water heater unit can not turn off the power, if the system stops running for a long period in winter, should be drain the tank water to avoid water pipe or tank frost crack. Meanwhile, we should strengthen or check the external pipe to prevent the pipe frozen.

Installation diagram:

johnson MANANTIAL190Z Domestic Hot Water Heat Pump - Fig.
4

(Fig.4)

Air Outlet
Vent Tube
Air Inlet
Hot Water Outlet
(Hot Water use)
Condensate water drainage
Safety Valve
Drainage Pipe
Heat Circulation water inlet
Heat Circulation water outlet
Three-port
Valve One-way Valve
Filter
Water Inlet (Water Supply )
Ball Valve
Drainage Pipe
Anti-electrolysis barriers

Remark:

1. For the first time use, ensure the water tank have been filled with water before power on to prevent burn out.
2. Follow with the water heater unit, there are some installation parts (see the annex detail list of parts). As for other water system components, the user or installation company should provide by themselves.
3. Before installation, it’s better to reserve a water supply pipe interface, hot water outlet pipe interface and drainage pipe interface. Among them, the water supply pipe and hot water outlet pipe should be used in line with standards for drinking water pipes. (E.g. PPR pipe or stainless steel pipe, etc.), can not use iron pipe or the rubber hose with odor for installation.
4. If the using place below 0 °C, make sure to insulate the water pipes to prevent frozen.
5. Air inlet /outlet can connect the vent tube, but pipe should not be too long and less crankle.

D. Operation panel instruction

1. Panel – Operation:

DISPLAY SCREEN
Displays the working mode, status, water temperature, time, etc.
ON/OFF BUTTON
Turn ON or OFF the unit by this button.
When the unit is turn ON, display screen shows HTG (heating), DEF (defrost) or Warm (keep warm). When the unit is turned off, display screen shows OFF.
MODE BUTTON
Press this button to switch to ECON mode (Economic mode) AUTO MODE (Automatic mode) or HEATER MODE.
ECON MODE can only be set during selected the timer period to control the unit operation, it will not control the unit any other time. AUTO MODE is according to the setting water temperature to control the unit operation.
HEATER MODE is according to the setting water temperature (with auxiliary heater function) to control the unit working.

HEATER MODE can be selected and displayed only for the unit with auxiliary heater models. 4. CLOCK BUTTON
Press this button to adjust the clock. When the corresponding time Hour or Minute flashing, use the button to adjust.
1. TIMER BUTTON
  Press this button for 2 seconds, enter temperature setting. When temp. value flashes, use button to adjust setting temperature. Press this button, enter ECON MODE timer period for time setting status. There are 3 timer periods beginning and ending for setting; when the time hour or minute value flashes, use the button to adjust the corresponding time.
  NOTE: Timer period setting is only available under ECON MODE.
2. UP/DOWN BUTTON
  In standby mode, press (up) to check the ambient temperature of the unit.
  Press (down) to check the condenser coil temperature. Under the corresponding operation, use to adjust the water temperature, clock, timer or parameter data, etc.

Remark:

Set water temperature.
Press TIMER for over 2 seconds to enter water temp. setting status, when the setting tem. value flashes, use button to set water temp.
ECON MODE (timer heating)
There are 3 timer periods (P1, P2, P3) available for setting, they can only be set under ECON MODE.
AUTO MODE
According to the setting water temperature value to control the unit ON/OFF. Timer period setting is invalid under this mode.
HEATER MODE
According to the setting water temperature value to control the unit ON/OFF (auxiliary heater forced to operation). Timer period setting is invalid under this mode.
DELAY PROTECTION
When the machine restart power on, there are 3 minutes time delay protection, it’s 3 minutes interval between the unit start and stop. At this time, on the screen it will display HTG and flash until the unit starts operation.

2. Panel – Display:

Working Mode
Status
HTG: Heating
DEF: Defrost
WARM: Keep
Auxiliary Heater
Alarm
High Temperature
Set Temperature
Temperature Gradient
Water Temperature
Timer Period
Timer Off
Timer On
Time
Time adjustment

Note: When the water temperature exceeds 55ºC, the light up indicator will on the display.

3. Parameter Setting:

Press “MODE” button for 5 seconds; enter the Parameter setting status, the main parameter code as below sheet:

Type

| Code| Parameter Name| Setting Range| Factory Setting| Unit| Remark
---|---|---|---|---|---|---
Temperature Control| F8| PV switch connected temperature setting| 5-70| 60|

°C

|

F9

| PV switch disconnected temperature setting| 5-70| 50| °C |
F11| Setting temperature| 5-70| 55|

°C

|

F12

| Difference in Temp.| 1 – 30| 5| °C |
F13| Determine Heat pump stop ambient temp.| -10 – 5| -7|

°C

|

F14

| Highest temp. for heat pump| 40 – 60| 75| °C |
F15| Turn on or off electric heater mode| 0 – 1| 1|

–

|

F16

| Ambient temp. for start electric heating| -10 – 20| 0| °C|
F17| Turn on or off electric heater for sterilization function| 0-1| 1| |

F18

| Sterilization cycle| 1-990| 336| hour|
F19| Water thermal sensor temp. amendment| -5 – 5| 0|

°C

|

Compressor

| F21| Compressor start delay| 0 – 10| 3| minute|
F28| Econ mode turn on or off electric heater| 0 – 1|

1

| |

F29

| Heat pumps working or not in heater mode| 0 – 1| 1| |
Defrost| F31| Defrost start temp.| -20 – 20| -2|

°C

|

F32

| Defrost finish temp.| 0 – 50| 25| °C|
F33| Defrost start time| 1 – 999| 30|

minute

|

F34

| Max. defrost time| Off, 1 – 99| 5| minute|
Alarm| F50| Low pressure alarm mode| 0 – 2| 2|

–

|

F51

| Auto resume times of low pressure alarm| 0 – 10| 3| time|
F52| Reset time of external alarm auto resume times| 0 – 999| 60|

minute

F54

| Electric heater overheat protection| 0 – 2| 2| –|
F55| Overheat resume time| 0-10| 3|

–

|

F56

| Alarm resume time| 0-999| 60| °C|
F57| Exhaust temp. protection mode| 0 – 2| 1|

–

|

F58

| Exhaust protect temp.| 50 – 125| 110| °C|
F59| Exhaust temp. protection Return difference| 1 – 30| 10|

°C

|

Function Setting

| F60| Condenser water hole blocked alarm| 0-2| 2| –|
F61| Memory status when power off| Yes/No| Yes|

–

|

F62

| PV switch ON/OFF| 0-1| 1| –|
Electronic expansion valve (EEV)| F70| EEV opening query| 0-480|

—

| |

F71

| EEV control mode| 0-2| 0| |
F72| Manually set EEV opening| 100-480|

350

| |

F73

| Set EEV superheat degree| -15 – 15| 5| |
F74| Set EEV discharge temp| 85-110|

92

| |

F79

| Return gas temp.| | —| |
System Setting | F80| Password| OFF
0001 — 9999| 4321| –|

“OFF” means no password. Set “0000” to clear password.

F90

| Version no.| –| 384| –|
Testing| F98| Force defrosting (refrigeration)| Control panel display “AdF”| |

Start compressor, 4-way valve and fan motor. Press any key to exit or 20 minutes it will exit automatic.

Remark:
When enter Parameter setting status, press “up” or “down” to choose parameter code; after choose one, press “Timer” button to show this code’s setting value, and press “up” or “down” can set the value; After finish setting, press “Timer” button to confirm and return to Parameter code status.

4. Error Handling:

ERROR CODE

| ERROR STATUS| REASONS| ERROR HANDLING
---|---|---|---
A1|

Thermal sensor alarm

| Water temp. sensor open circuit or short circuit.|

Check the water temp. sensor connection.
Change the water temp. sensor.

A2

|

Condenser coil sensor alarm

| Condenser coil temp. sensor open circuit or short circuit.|

Check the condenser coil temp. sensor connection.
Change the coil sensor.

A3

|

Exhaust sensor alarm

| Exhaust temp. sensor open circuit or short circuit.|

Check the exhaust temp. sensor connection.
Change the exhaust temp. sensor.

A4

|

Ambient temp. sensor alarm

| Ambient temp. sensor open circuit or short circuit.|

Check the Ambient temp. sensor connection.
Change the ambient temp. sensor.

A5

|

Low /High pressure alarm

| 1.1. High pressure protection switch off.
1.2. Ambient temp. too high or water heat exchanger dirty block.
2.1. Low pressure protection switch off.
2.2. Leakage of refrigerant.| 1.1 Check or change the high pressure protector.
1.2. Check if the surround temp. is too high, or clean the heat exchanger of water tank.
2.1. Check or change the low pressure protector.
2.2. Supply refrigerant and check if there is any leakage.

A6

|

(Auxiliary) electric heater protection overheat alarm

|

Electric heater protection switch off.
Tank water temp. too high.

|

Check if the water temp. is as LCD display, or if water temp. is too high.
Change the Electric heater.

A7

|

Exhaust temperature too high

|

Lack of refrigerant.
Mix with air in system.
Lack of lubricating oil.

|

Supply refrigerant.
Re-vacuumizing, and fill in refrigerant.
Change the lubricating oil of compressor.

A8

|

Condensate drain hole blocked

|

Condensate pipe blocked
Machine drain hole blocked;

|

Check condensate pipe is blocked or not.
Check machine drain hole is blocked or not.

A9

|

Return gas temp. sensor alarm

| Return gas temp. sensor open circuit or short circuit.|

Check the Return gas temp. sensor connection.
Change the ambient temp. sensor.

– –

|

Screen no display or display insufficiency

|

No plug in power.
Mainboard and operation panel communication break off.

|

Check the power line and voltage.
Reconnect the line of mainboard and operation panel.
Change the mainboard or operation panel.

NOTE:

When the unit has error, the buzzer of the operation panel will make an alarm sound, and there will show “Alarm” on the screen panel.
“ERROR CODE” will show on temperature display location by alternately.
Part of the error alarm can be automatically restored (resumed). That is the appeared alarm can be eliminated by electronically controlled self-test.
Some of the error alarm is caused by large fluctuation of the external power, by this, just power off and restart the unit to clear the error.
When the machine has error alarm and restart still can not eliminated error, please contact the after service as soon as possible for solution.

E. Maintenance and service

Examination before trial run

Check the water tank is filled with water, and open the water outlet tap till water flow out.
Check the water pressure is normal (0.15Mpa~0.7Mpa).
Check the air inlet or outlet is well connected; and the air outlet pipe heat insulation is completed.
Check the power supply voltage is normal, whether according with the nameplate requirement. (Range ± 10%).
Check whether the equipped parts are screwed /locked well.
Check whether the wirings are according with the Circuit diagram, and the earthwire is connected.
Check whether the wind inlet and outlet has been cleaned up and no obstacle.
Check whether the condensate drain pipe is connected well and no blockage.
After power-ON, check the control panel display is normal.

Trial running

After the machine starts, to hear and determine whether there is abnormal sound or collision during operation, if there is abnormal sound, stop the unit immediately and check for it until there is no abnormal sound to continue operation.
For the first time power on, the compressor will have 3 minutes delay protection function.
Observe whether the drainage of condensate water is smooth, prevent the chassis stagnant or spill water.
For the first time discharge hot water or start the units after a long time closure, the water tap of outlet pipe may flow muddy water, this is a normal phenomenon, and continue to drain for a period of time can be cleared.
After stop operation for a long time, there may have condensation water hereabout the air outlet or pipe (especial in humidity weather), this is a normal phenomenon, use a dry washcloth to clean it or by air dry.
The advance setting parameters of the operation panel has been set at the factory, users no need to reset it, the maintenance person should be carefully set if needed.

Maintenance and service

After carry and move the unit by the first time installation, and connects the water pipes and filled the tank with water. The machine should be rest for 1-2 hours before start trial running.
The water heater inlet filter needs to be cleaned once per 3 months. At the same time, per half year we suggest draining all the storage water and repeatedly wash for 2-3 times to remove the dirt and sediment.
To keep the unit in good heating performance, suggest cleaning the Air inlet /outlet filter net per month, or using high pressure air tube to clean the Heat exchanger. Be careful not to damage the copper tube.
Clean the Electric Heater per 6 months. (When clean the Electric Heater or Heat Exchanger must cut off power supply.)
Change the Anode (Magnesium rod) per 6 months for better anticorrosion and antiscale. According to different water quality, change the Anode rod when it’s expended.
When clean the Tank, Electric Heater, Heat Exchanger or Anode rod must cut off power supply.
If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person.
Special statement: for what does not in accordance with the requirements of above maintenance and service work lead to the failure problem, does not apply to our warranty scope.

Heat Pump main unit disassembly

If want to check and maintain the top main parts of the unit, should disassembly the cover of the unit, follow the below steps (Fig.5, 6) to process.

(Fig.5) (Fig.6)

Move up the control panel and its components-1 (including control panel, decorative panel, decorative aluminum profile, decorative strip) vertically 15-20mm, then pull it out horizontally to separate hook A-2 from hook A-3 until exposed butt splice connector;
Disconnect control panel with butt splice connector;
Remove all screws-5 from the bottom of the top cover.
Release the power line from the top cover of fixed terminal, to prevent the power line stuck when move up the top cover.
Finally, remove the block objects (e.g. air ducts etc.) from the air inlet/outlet, holding both sides of the top covers and move it up.

F. Unit circuit diagram

The following is a unit circuit diagram (for user’s reference); the unit practical connection should be as the circuit /wiring diagram on the machine.

1) Heat pump WITH auxiliary electric heater:

johnson MANANTIAL190Z Domestic Hot Water Heat Pump -
c1

G. Annex list

ITEM

| NAME| SPECIFICATION| QUANTITY| REMARK
---|---|---|---|---
1| Safety valve| |

1

|

2

| Manual| |

1

|
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |

DISPOSAL: Do not dispose this product as unsorted municipal waste. Collection of such waste separately for special treatment is necessary.

| The european directive 2012/19 /UE on wasted electrical and electronic equipments (WEEE), requires that household electrical appliances must not be disposed of in the normal unsorted municipal waste stream. appliances must be collected separately in order to optimize the recovery and recycling of the materials they contain, and reduce the impact on human health and the environment.

The crossed out “wheeled bin” symbol on the product reminds you of your obligation, that when you disposed of the appliances, it must be separately collected. Consumers should contact their local authority or retailer for information concerning the correct disposal of their old appliance.

---|---

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Water quality requirements on the circuit

Water quality must meet the standards of European Directive 98/83 EC and the criteria set out in UNE 112.076. Water quality should be analysed before use; to evaluate criteria such as concentration, pH value, conductivity, chloride ion concentration (Cl-), sulfide ion concentration (S2-), etc. Some of the parameters on the chemical ingredients are indicated in the following table:

Parameter|

Value

---|---
Acrylamide|

0.10 μgil

Antimony|

5.0gll

Arsenic|

10gll

Benzene|

1.0gll

Benzopirene|

0.010gll

Boron|

1.0 mgll

Bromate|

10gll

Cadmium|

5.0gll

Chrome|

50gll

Copper|

2.0 mgll

Cyanide|

50gll

1.2-dichloroethane|

3.0gll

Epiclorohydrin|

0.10 μgil

Fluoride|

1.5 mgll

Lead|

10gll

Mercury|

1.0gll

Nickel|

20gll

Nitrate|

50 mgll

Nitrite|

0.50 mgll

Pesticides|

0.10gll

Pesticides – total|

0.50gll

Polycyclic aromatic hydrocarbons|

0.10gll

Selenium|

10gll

Tetrachloroethylene and Trichloroethylene|

10gll

Trihalomethane – Total|

100gll

Vinyl chloride|

0.50gll

PH value : between 6.5 and 8.5
Water hardness: < 50ppm.

Before connecting the outdoor unit:

In any installation, both new and existing, a thorough cleaning of the pipes must be carried out using a suitable chemical cleaning product, and then wash the pipes to clean said chemical agent. To avoid damage to the pipes, you must add anionic, cationic corrosion inhibitors, a mixture of both or film products that block the existing microlays, avoiding corrosion reactions and oxygen detachment. When using inhibitors or other cleaning chemicals, always read the manufacturer’s instructions and their compatibility with the materials that make up the installation.

Antifreeze

In case the installation is to operate in refrigeration mode, it is mandatory to use anti-freezing. In installations that do not operate in refrigeration mode, antifreeze must be used when there is a risk of freezing during a period of non-operation or due to environmental conditions. Antifreeze solutions must use propylene glycol with a Class 1 toxicity index. Ethylene glycol must never be used in the primary circuit.

Problems arising from poor water quality or not having treated water as described herein are not covered by the product warranty.

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WARRANTY CONDITIONS

This product is covered by a 3-year repair warranty against all manufacturing defects, including labour and spare parts, and a 5-year warranty on the compressor (component only) from the date of sale, which must be justified by presenting the purchase invoice. The conditions of this warranty apply only to Spain and Portugal. If you have purchased this product in another country, please consult your distributor for the applicable conditions.

WARRANTY EXCLUTIONS

Devices used improperly, in a manner not in accordance with the instructions for use.
Maintenance or upkeep of the appliance: gas charges, periodic reviews, adjustments, greasing.
The devices disassembled or manipulated by the user or persons outside the authorized technical services.
Materials broken or deteriorated due to wear or normal use of the device: remote controls, gaskets, plastics, filters, etc.
Devices that do not have the factory serial number identified or in which it has been altered or erased.
Faults caused by fortuitous causes or accidents of force majeure, or as a result of abnormal, negligent or inappropriate use of the device.
Civil liabilities of any nature.
Loss or damage to software or information media.
Faults produced by external factors such as current disturbances, electrical surges, excessive or incorrect voltage supply, radiation and electrostatic discharges including lightning.
Installation defects, such as lack of ground connection between indoor and outdoor units, lack of ground connection in the home, alteration of the order of the phases and the neutral, flare in poor condition or connection with refrigeration pipes of different diameter.
When there is a pre-installation, the damage caused by not carrying out an adequate preliminary cleaning of the installation with nitrogen and checking for air-tightness.
External device linkages (such as Wi-Fi connections). This can never lead to unit change.
Substitutions and/or repairs to equipment or devices installed or located at a height equivalent to or greater than 2’20 meters from the ground.
Damage by freezing in plate and/or tube exchangers, and in condensers and water chillers.
Damage to fuses, blades, lamps, flow switch, filters and other elements derived from normal wear and tear due to the operation of the equipment.
Faults that have their origin or are a direct or indirect consequence of: contact with liquids, chemicals and other substances, as well as conditions derived from the climate or the environment: earthquakes, fires, floods, excessive heat or any other external force , such as insects, rodents and other animals that may have access to the interior of the machine or its connection points.
Damages derived from terrorism, riot or popular tumult, legal or illegal demonstrations and strikes; facts of actions of the Armed Forces or the State Security Forces in times of peace; armed conflicts and acts of war (declared or not); nuclear reaction or radiation or radioactive contamination; vice or defect of the goods; facts classified by the Government of the Nation as “national catastrophe or calamity”.

Design and specifications are subject to change without notice for product improvement. Any modifications to this manual will be updated on our website, please check the latest version.

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