BenQ GW2780 monitor User Manual
- June 4, 2024
- BenQ
Table of Contents
GW2780 monitor
LCD Monitor
User Manual
Stylish Monitor with Eye Care Technology | G Series
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Copyright
Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval
system or translated into any language or computer language, in any form or by
any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties, merchantability or fitness for any particular purpose. Further,
BenQ Corporation reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation of BenQ
Corporation to notify any person of such revision or changes. The performance
of flicker-free may be affected by external factors such as poor cable
quality, unstable power supply, signal interference, or poor grounding, and
not limited to the above mentioned external factors. (Applicable for flicker-
free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as
part of its aspiration to realize the ideal of the “Bringing Enjoyment ‘N
Quality to Life” corporate vision with the ultimate goal to achieve a low-
carbon society. Besides meeting international regulatory requirement and
standards pertaining to environmental management, BenQ has spared no efforts
in pushing our initiatives further to incorporate life cycle design in the
aspects of material selection, manufacturing, packaging, transportation, using
and disposal of the products. BenQ ecoFACTS label lists key eco-friendly
design highlights of each product, hoping to ensure that consumers make
informed green choices at purchase. Check out BenQ’s CSR Website at
http://csr.BenQ.com/ for more details on BenQ’s environmental commitments and
achievements.
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Product support
This document aims to provide the most updated and accurate information to
customers, and thus all contents may be modified from time to time without
prior notice. Please visit the website for the latest version of this document
and other product information. Available files vary by model. 1. Make sure
your computer is connected to the Internet. 2. Visit the local website from
Support.BenQ.com. The website layout and content may vary
by region/country.
· User manual and related document · Drivers and applications · (EU only)
Dismantled information: Available on the user manual download page. This
document is
provided based on Regulation (EU) 2019/2021 to repair or recycle your product.
Always contact the local customer service for servicing within the warranty
period. If you wish to repair an out-of-warranty product, you are recommended
to go to a qualified service personnel and obtain repair parts from BenQ to
ensure compatibility. Do not disassemble the product unless you are aware of
the consequences. If you cannot find the dismantled information on your
product, contact the local customer service for assistance.
EPREL Registration Number: GW2280: 342266 GW2280E: 343938 GW2283: 342263
GW2480: 342415 GW2480E: 342419 GW2480T: 342423 GL2480: 342270 GL2480E: 343928
GW2780: 342428 GW2780E: 342433 GW2780T: 342404 GL2780: 343933 GL2780E: 343935
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Power safety
Please follow these safety instructions for best performance, and long life
for your monitor.
0-40°C 10-90% 0-3000m
-20-60°C 10-60% 0-12000m
· The AC plug isolates this equipment from the AC supply.
· The power supply cord serves as a power disconnect device for pluggable
equipment. The socket outlet should be installed near the equipment and be
easily accessible.
· This product should be operated from the type of power indicated on the
marked label. If you are not sure of the type of power available, consult your
dealer or local power company.
· The Class I pluggable equipment Type A must be connected to protective
earth.
· An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G,
0.75mm2 must be used.
· Use only the power cord provided by BenQ. Never use a power cord that
appears to be damaged or frayed.
For Germany only:
· (If the weight of the product is less than or equal to 3 kg) An approved
power cord greater or equal to H03VV-F, 3G, 0.75mm2 must be used.
· (If the weight of the product is more than 3 kg) An approved power cord
greater or equal to H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.
· (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
· Use only the power adapter supplied with your LCD Monitor. Use of another
type of power adapter will result in malfunction and/or danger.
· Allow adequate ventilation around the adapter when using it to operate the
device or charge the battery. Do not cover the power adapter with paper or
other objects that will reduce cooling. Do not use the power adapter while it
is inside a carrying case.
· Connect the power adapter to a proper power source.
· Do not attempt to service the power adapter. There are no service parts
inside. Replace the unit if it is damaged or exposed to excess moisture.
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Care and cleaning
· Do not place the monitor face down on the floor or a desk surface directly.
Otherwise, scratches on the panel surface may occur.
· The equipment is to be secured to the building structure before operation. ·
(For models that support wall or ceiling mounting)
· Install your monitor and monitor mounting kit on a wall with flat surface. ·
Ensure that the wall material and the standard wall mount bracket (purchased
separately) are
stable enough to support the weight of the monitor. · Turn off the monitor and
the power before disconnecting the cables from the LCD monitor.
· Always unplug the product from the power outlet before cleaning. Clean the
LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any
liquid, aerosol or glass cleaners.
· Slots and openings on the back or top of the cabinet are for ventilation.
They must not be blocked or covered. Your monitor should never be placed near
or over a radiator or heat sources, or in a built-in installation unless
proper ventilation is provided.
· Do not place heavy loads on the monitor to avoid possible personal injury or
damage to the monitor.
· Consider keeping the box and packaging in storage for use in the future when
you may need to transport the monitor.
· Refer to the product label for information on power rating, manufacture
date, and identification markings.
Servicing
· Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltages or other risks. If any of the
above mentioned misuse or other accident such as dropping or mishandling
occurs, contact qualified service personnel for servicing.
· Contact your place of purchase or visit the local website from
Support.BenQ.com for more support.
Caution
· The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes. ·
Looking at the screen for an extended period of time causes eye fatigue and
may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product
use. · Reduce your eye strain by focusing on objects far way. · Frequent
blinking and eye exercise help keep your eyes from drying out.
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Typographics
Icon / Symbol Item Warning
Tip
Meaning
Information mainly to prevent the damage to components, data, or personal
injury caused by misuse and improper operation or behavior.
Useful information for completing a task.
Note
Supplementary information.
In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.
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Table of Contents
Copyright …………………………………………………………………………………………………………………….. 2
Product support ………………………………………………………………………………………………………….. 3
Getting started …………………………………………………………………………………………………………….. 9
Getting to know your monitor ………………………………………………………………………………….12
Front view ……………………………………………………………………………………………………………………………….. 12 Back
view…………………………………………………………………………………………………………………………………. 13 Input and output
ports……………………………………………………………………………………………………………. 13 Connections
……………………………………………………………………………………………………………………………. 15
How to assemble your monitor hardware (for models without height adjustment
stand) ………………………………………………………………………………………………………………………….19
How to detach the stand and the base ………………………………………………………………………………….. 24
Using the monitor wall mounting kit (for models without height adjustment
stand) ………….. 26
Assembling your monitor with a height adjustment stand ……………………………………….28
How to attach the monitor base ……………………………………………………………………………………………. 28 How to
detach the base …………………………………………………………………………………………………………. 30 Adjusting the
monitor height …………………………………………………………………………………………………. 31 Rotating the monitor
………………………………………………………………………………………………………………. 32 Viewing angle adjustment
……………………………………………………………………………………………………….. 33 Using the monitor wall mounting
kit ……………………………………………………………………………………… 34
Getting the most from your BenQ monitor …………………………………………………………….35
Downloading the LCD Monitor driver files from the Internet ……………………………………………..
35 How to install the monitor on a new computer …………………………………………………………………… 36
How to upgrade the monitor on an existing computer ……………………………………………………….. 37
How to install on Windows 10 system ………………………………………………………………………………….. 38 How
to install on Windows 8 (8.1) system …………………………………………………………………………… 39 How to
install on Windows 7 system ……………………………………………………………………………………. 40
How to adjust your monitor ……………………………………………………………………………………..41
The control panel ……………………………………………………………………………………………………………………. 41 Basic menu
operation ……………………………………………………………………………………………………………… 42 Picture optimization
……………………………………………………………………………………………………………….. 44 Customizing the hot
keys……………………………………………………………………………………………………….. 44 Adjusting display
mode……………………………………………………………………………………………………………. 44 Choosing an appropriate
picture mode …………………………………………………………………………………. 45 Adjusting screen brightness
automatically (Bright Intelligence, selected models only) ……….. 45 Enabling
color vision accessibility (Color Weakness)……………………………………………………………. 45
Navigating the main menu ………………………………………………………………………………………….46
Eye Care menu (selected models only) …………………………………………………………………………………. 47
Display menu …………………………………………………………………………………………………………………………… 49 Picture menu
…………………………………………………………………………………………………………………………… 51
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Picture Advanced menu …………………………………………………………………………………………………………. 53 Audio menu
…………………………………………………………………………………………………………………………….. 56 System menu
…………………………………………………………………………………………………………………………… 57
Troubleshooting ……………………………………………………………………………………………………….. 60
Frequently asked questions (FAQ) ………………………………………………………………………………………… 60 Need
more help?…………………………………………………………………………………………………………………….. 62
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12/17/20 G80-EM-V2
Getting started
When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
BenQ LCD Monitor
(Models with height adjustment stand)
(Models with Bright Intelligence function)
(Models with standard bezel)
(Models without Bright Intelligence function)
(Models with 16:10 aspect ratio)
Monitor Stand (for models without height adjustment stand)
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Getting started 9
Monitor Base (for models without height adjustment stand) Monitor Base (for
models with height adjustment stand)
Quick Start Guide
Safety Instructions
Regulatory Statements
Power Cord (Supplied item may differ by model or region.)
Video Cable: D-Sub (Optional accessory)
Video Cable: DVI-D (Optional accessory)
Quick Start Guide Safety Instructions SRteagteumlaetonrtys
10 Getting started
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Video Cable: HDMI (Optional accessory)
Video Cable: DP (Optional accessory)
Audio Cable (Optional accessory)
· Available accessories and the pictures shown here may differ from the actual
contents and the product supplied for your region. And the package contents
may subject to change without prior notice. For cables that are not supplied
with your product, you can purchase them separately.
· Consider keeping the box and packaging in storage for use in the future when
you may need to transport the monitor. The fitted foam packing is ideal for
protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
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Getting started 11
Getting to know your monitor
Front view
(Models with Bright Intelligence function)
(Models with standard bezel)
1
2 3/4
(Models with 16:10 aspect ratio)
1
2 3/4
(Models without Bright Intelligence function)
1
2 34
1. Light sensor (available for models with Bright Intelligence) 2. Control
buttons
3. Power button
4. Power LED indicator
2 3/4
12 Getting to know your monitor
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Back view
1. Input and output ports (vary by model, see Input and output ports on page
13)
2. Stand release
3. Cable cover
4. Kensington lock slot
D-SUB
LINE IN
123
4
· Above diagram may vary depending on the model. · Picture may differ from product supplied for your region.
Input and output ports
Available input and output ports may vary depending on your purchased model.
Check the product specifications on the website for details.
GW2381 / GW2480 / GW2480T / GW2780 / GW2780T
D-SUB
LINE IN
1. AC power input jack 2. DisplayPort socket 3. HDMI socket
1
2 3 4 56
4. D-Sub socket
GL2580HM
5. Audio Line In
D-SUB
LINE IN
1
3 7 4 56
GL2480 / GL2580H
6. Headphone jack 7. DVI-D socket
D-SUB
1
37 4 6
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Getting to know your monitor 13
GW2280 / GW2283
D-SUB
LINE IN
1
3
4 56
GL2780
1
2 3 7 4 56
1. AC power input jack 2. DisplayPort socket 3. HDMI socket 4. D-Sub socket 5. Audio Line In 6. Headphone jack 7. DVI-D socket
14 Getting to know your monitor
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Connections
The following connection illustrations are for your reference only. For cables
that are not supplied with your product, you can purchase them separately.
For detailed connection methods, see page 21 – 22. GW2381 / GW2480 / GW2480T /
GW2780 / GW2780T
D-SUB
LINE IN
PC / Notebook
Speakers / Headphone
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Getting to know your monitor 15
GL2580HM
D-SUB
LINE IN
GL2480 / GL2580H
PC / Notebook
Speakers / Headphone
Speakers / Headphone
PC / Notebook
16 Getting to know your monitor
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GW2280 / GW2283
D-SUB
LINE IN
PC / Notebook
Speakers / Headphone
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Getting to know your monitor 17
GL2780
Speakers / Headphone PC / Notebook
The location and available input and output jacks may vary depending on the
purchased model.
18 Getting to know your monitor https://tm.by – TM.by
How to assemble your monitor hardware (for models without height adjustment
stand)
· If the computer is turned on you must turn it off before continuing. · Do
not plug-in or turn-on the power to the monitor until instructed to do so. ·
The illustrations in this document are for your reference only and may look
different from the appearance of
the product. · The following illustrations are for your reference only. The
location and available input and output jacks may
vary depending on the purchased model. · Avoid finger pressure on the screen
surface.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface
on an object like a stapler or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open area on your desk and
placing a soft item like the monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded surface.
Attach the monitor stand to the monitor base as illustrated until it locks in
place.
Pay attention to the sharp parts during assembly.
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How to assemble your monitor hardware (for models without height adjustment stand) 19
Tighten the thumbscrew on the bottom of the monitor base as illustrated.
Orient and align the stand arm with the monitor, then push them together until
they click and lock into place.
1 2
Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.
You should position the monitor and angle the screen to minimize unwanted
reflections from other light sources.
If your monitor is an edge-to-edge monitor, it should be handled with care.
Adjust the screen angle by placing your hands on the top and on the base of
the monitor as illustrated. Excessive force on the display is prohibited.
20 How to assemble your monitor hardware (for models without height adjustment
stand)
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2. Remove the cover of the cable management system.
The stand arm also works as a cable management system that helps keep the
cables neat and clean. Slide the cable cover up to align the marking on the
cable cover with the unlock icon on the stand arm. Remove the cover as
illustrated. You can have one power cord, two video cables, and one audio
cable routed together.
Pass a cable through the cable management hole on the stand arm first while
cabling. Start with the ones with bigger connectors.
Allow enough cable length while cabling to avoid loose connection and to save
the pins or socket connectors from being bent or broken.
3. Connect the power cable to the monitor.
Pass the cable through the cable management hole on the stand arm first.
Plug one end of the power cord into the socket labelled on the rear of the
monitor. Do not connect the
other end to a power outlet just yet.
4. Connect the PC video cable
Do not use both DVI-D cable and D-Sub cable on the same PC. The only case in
which both cables can be used is if they are connected to two different PCs
with appropriate video systems.
To Connect the DVI-D Cable Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the DVI-D cable (at the end without
the ferrite filter) to the monitor video socket. Connect the other end of the
cable (at the end with the ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from accidently falling out
during use.
1 2
Either
D-SUB
LINE IN
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How to assemble your monitor hardware (for models without height adjustment stand) 21
To Connect the D-Sub Cable Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the D-Sub cable (at the end without
the ferrite filter) to the monitor video socket. Connect the other end of the
cable (at the end with the ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from accidently falling out
during use.
To Connect the HDMI Cable Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the HDMI cable to the HDMI port on
the monitor. Connect the other end of the cable to the HDMI port of a digital
output device.
To Connect the DP Cable Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the DP cable to the monitor video
socket.
If there is more than one video transmission method available to you, you
might want to take the picture quality of each video cable into consideration
before making the connection. – Better quality: HDMI / DP / DVI-D – Good
quality: D-Sub
The video cables included in your package and the socket illustrations on the
right may vary depending on the product supplied for your region.
5. Connect the headphone.
You may connect headphones to the headphone jack found on the rear of the
monitor.
Or
D-SUB
LINE IN
Or
D-SUB
LINE IN
Or
D-SUB
LINE IN
D-SUB
LINE IN
22 How to assemble your monitor hardware (for models without height adjustment
stand)
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6. Connect the audio cable.
Connect the audio cable between the socket on the rear of the monitor (Line
In) and your computer audio outlet.
7. Install the cable cover.
After all cables have been connected to the monitor, work with the cable
management system to route the cables properly. Align the marking on the cable
cover to the unlock icon on the stand arm. Install the cable cover back to the
stand arm, and slide down to lock it into place. The marking on the cable
cover should be aligned with the lock icon on the stand arm by now.
8. Connect-to and turn-on the power.
Plug the other end of the power cord into a power outlet and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on the monitor.
D-SUB
LINE IN
1 2
Turn on the computer too, and select an input source by the OSD control keys.
The displayed input icons vary depending on the available video inputs of the
purchased model.
Follow the instructions in Getting the most from your BenQ monitor on page 35
to install the monitor software.
To extend the service life of the product, we recommend that you use your
computer’s power management function.
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How to assemble your monitor hardware (for models without height adjustment stand) 23
How to detach the stand and the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging the power cable. Turn off
the computer before unplugging the monitor signal cable. Protect the monitor
and screen by clearing a flat open area on your desk and placing a soft item
like a towel on the desk for padding, before laying the screen face down on a
flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing the screen surface
on an object like a stapler or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
2. Remove the monitor stand.
Push down the stand gently until you cannot go further so you can see the
release button clearly. Insert a pointed object such as a screwdriver to the
hole above the monitor stand arm, and then push the screwdriver against the
release button inside the hole. Then pull the monitor stand backward away from
the monitor.
1 2
Release button
24 How to assemble your monitor hardware (for models without height adjustment
stand)
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3. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor base and detach the
monitor base as illustrated.
1 2
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How to assemble your monitor hardware (for models without height adjustment stand) 25
Using the monitor wall mounting kit (for models without height adjustment
stand)
The back of your LCD monitor has a VESA standard mount with 100mm pattern,
allowing the installation of a wall mount bracket. Before starting to install
a monitor wall mounting kit, please read the precautions carefully.
Precautions
· Install your monitor and monitor mounting kit on a wall with flat surface. ·
Ensure that the wall material and the standard wall mount bracket (purchased
separately) are
stable enough to support the weight of the monitor. Refer to the product
specifications on the website for weight information. · Turn off the monitor
and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand.
Lay the screen face down on a clean and well-padded surface.
Push down the stand gently until you cannot go further so you can see the
release button clearly. Insert a pointed object such as a screwdriver to the
hole above the monitor stand arm, and then push the screwdriver against the
release button inside the hole.Then pull the monitor stand backward away from
the monitor.
In case you intend to use your monitor on the stand in the future, please keep
the monitor base, monitor stand, and screws somewhere safe for future use.
26 How to assemble your monitor hardware
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1 2
Release button
2. Follow the instruction manuals of the wall mount bracket you purchased to
complete the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the
monitor. Make sure that all screws are tightened and secured properly. Consult
a professional technician or BenQ service for wall mount installation and
safety precautions.
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How to assemble your monitor hardware 27
Assembling your monitor with a height adjustment stand
How to attach the monitor base
· If the computer is turned on you must turn it off before continuing. Do not
plug-in or turn-on the power to the monitor until instructed to do so.
· The following illustrations are for your reference only. Available input and
output jacks may vary depending on the purchased model.
· Avoid finger pressure on the screen surface.
Please be careful to prevent damage to the monitor. Placing the screen surface
on an object like a stapler or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open area on your desk and
placing a soft item like the monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded surface. While holding
the monitor firmly against the desk, pull the monitor stand arm upwards clear
of the monitor. Orient and align the stand base socket with the end of the
stand arm, then push them together. Tighten the thumbscrew on the bottom of
the monitor base as illustrated. Gently attempt to pull them back apart to
check that they have properly engaged. Carefully lift the monitor, turn it
over and place it upright on its stand on a flat even surface.
Extend the monitor to the maximum extended position. Then tilt the monitor.
And rotate the monitor 90 degrees counterclockwise as illustrated.
90
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You might want to adjust the monitor stand height. See
Adjusting the monitor height on page 31 for more
information.
Your monitor is an edge to edge monitor and should be handled with care.
Adjust the screen angle by placing your hands on the top and on the base of
the monitor as illustrated. Excessive force on the display is prohibited.
You should position the monitor and angle the screen to minimize unwanted
reflections from other light sources.
Follow the instructions to connect cables and peripherals. The illustrations
in this document are for your reference only and may look different from the
appearance of the product. The location and available input and output jacks
may vary depending on the purchased model. 1. Connect the PC video cable on
page 21. 2. Connect the headphone. on page 22. 3. Connect the audio cable. on
page 23. 4. Connect the power cord to the monitor. 5. Connect-to and turn-on
the power. on page 23.
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Assembling your monitor with a height adjustment stand 29
How to detach the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging the power cable. Turn off
the computer before unplugging the monitor signal cable. Gently lift the
display up and extend the stand to the maximum extended position. Protect the
monitor and screen by clearing a flat open area on your desk and placing a
soft item like a towel on the desk for padding, before laying the screen face
down on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing the screen surface
on an object like a stapler or a mouse will crack the glass or damage the LCD
substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
2. Release the thumbscrew on the bottom of the monitor base and detach the
monitor base as illustrated.
30 Assembling your monitor with a height adjustment stand
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Adjusting the monitor height
To adjust the monitor height, hold both the top and the bottom of the monitor
to lower the monitor or lift it up to the desired height.
· Avoid placing hands on the upper or lower part of the height-adjustable
stand or at the bottom of the monitor, as ascending or descending monitor
might cause personal injuries. Keep children out of reach of the monitor while
performing this operation.
· If the monitor has been rotated to portrait mode and height adjustment is
desired, you should be noted that the wide screen will keep the monitor from
being lowered to its minimum height.
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Assembling your monitor with a height adjustment stand 31
Rotating the monitor
1. Pivot the display.
Before rotating the monitor with a portrait viewing orientation, the display
has to be rotated 90 degrees. Right-click the desktop and select Screen
resolution from the popup menu. Select Portrait in Orientation, and apply the
setting.
Depending on the operation system on your PC, different procedures should be
followed to adjust the screen orientation. Refer to the help document of your
operation system for details.
2. Fully extend the monitor and tilt it.
Gently lift the display up and extend it to the maximum extended position.
Then tilt the monitor.
The monitor should be vertically extended to allow to rotate from landscape to
portrait mode.
3. Rotate the monitor 90 degrees clockwise as illustrated. 90
To avoid the edge of the LCD display hitting the monitor base surface while it
is being rotated, do tilt and extend the monitor to the highest position
before you start to rotate the display. You should also make sure there are no
obstacles around the monitor and there is enough room for cables. You might
need to route the cables again via the cable clip after the rotation.
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4. Adjust the monitor to the desired viewing angle.
Viewing angle adjustment
You may position the screen to the desired angle with monitor tilt, swivel,
and height adjustment functions. Refer to the product specifications on the
website for details.
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Assembling your monitor with a height adjustment stand 33
Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern,
allowing the installation of a wall mount bracket. Before starting to install
a monitor wall mounting kit, please read the precautions carefully.
Precautions: · Install your monitor and monitor mounting kit on a wall with
flat surface. · Ensure that the wall material and the standard wall mount
bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product
specifications on the website for weight information. · Turn off the monitor
and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand.
Lay the screen face down on a clean and well-padded surface. Use a a cross-
pointed screwdriver to release the screws that fixing the monitor stand to the
monitor.The use of a magnetic-head screwdriver is recommended to avoid of
losing the screws. Then pull the monitor stand backward away from the monitor.
In case you intend to use your monitor on the stand in the future, please keep
the monitor base, monitor stand, and screws somewhere safe for future use.
2. Follow the instruction manuals of the wall mount bracket you purchased to
complete the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the
monitor. Make sure that all screws are tightened and secured properly. Consult
a professional technician or BenQ service for wall mount installation and
safety precautions.
34 Assembling your monitor with a height adjustment stand
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Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install
the custom BenQ LCD Monitor driver software as provided on the local website.
See Downloading the LCD Monitor driver files from the Internet on page 35 for
details.
The circumstances under which you connect and install your BenQ LCD Monitor
will determine which process you need to follow to successfully install the
BenQ LCD Monitor driver software. These circumstances relate to which version
of Microsoft Windows you are using, and whether you are connecting the monitor
and installing the software onto a new computer (without existing monitor
driver software), or whether you are upgrading an existing installation (which
already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after
connecting the monitor to your computer), Windows will automatically recognize
the new (or different) hardware, and will launch its Found New Hardware
wizard.
Follow the wizard instructions. Further details and step-by-step instructions
for either an automatic (new) or upgrade (existing) installation, see:
· How to install the monitor on a new computer on page 36. · How to upgrade
the monitor on an existing computer on page 37.
· If you require a User Name and Password to login to your Windows computer,
you must be logged on as an Administrator or as a member of the Administrators
group in order to install the monitor driver software. Furthermore, if your
computer is connected to a network which has security access requirements,
network policy settings may prevent you from installing software on your
computer.
· To check the name of the purchased model, refer to the specification label
on the back of the monitor.
Downloading the LCD Monitor driver files from the Internet
1. Download the correct driver files from Support.BenQ.com. 2. On your
computer, have your driver files extracted into an empty folder. Remember the
file location the files are extracted to.
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Getting the most from your BenQ monitor 35
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ
LCD Monitor driver software on a new computer which has never had a monitor
driver installed before. This instruction is only suitable for a computer
which has never been used before, and for which the BenQ LCD Monitor is the
first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has
already had another monitor connected to it (and has monitor driver software
installed), you should not be following these instructions. You should instead
be following the instructions for How to upgrade the monitor on an existing
computer.
1. Follow the instructions in How to assemble your monitor hardware (for
models without height adjustment stand) on page 19 or Assembling your monitor
with a height adjustment stand on page 28.
When Windows starts, it will automatically detect the new monitor and launch
the Found New Hardware Wizard. Follow the prompts until it displays the option
to Install Hardware Device Drivers.
2. Check Search for a suitable driver for my device option, and click Next.
3. Look to confirm that the wizard has selected the correct name of your
monitor and click
Next. 4. Click Finish. 5. Restart the computer.
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How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing
monitor driver software on your Microsoft Windows computer. It is currently
tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating
System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with
other versions of Windows, however, as at the time of writing, BenQ has done
no testing of this driver on other versions of Windows and cannot guarantee
its operation on those systems.
Installing monitor driver software involves selecting an appropriate
information file (.inf) from the downloaded driver files for the particular
model monitor you have connected, and letting Windows install the
corresponding driver files. You need only steer it in the right direction.
Windows has an Upgrade Device Driver Wizard to automate the task and guide you
through the file selection and installation process.
See:
· How to install on Windows 10 system on page 38 · How to install on Windows 8
(8.1) system on page 39 · How to install on Windows 7 system on page 40.
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Getting the most from your BenQ monitor 37
How to install on Windows 10 system
1. Open Display Properties.
Go to Start, Settings, Devices, Devices and Printers and right-click the name
of your monitor from the menu.
2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click
Generic PnP Monitor, and then the Properties button. 5. Click the Driver tab
and the Update Driver button. 6. In the Update Driver Software window, select
the option Browse my computer for
driver software. 7. Click Browse and locate the driver files downloaded from
the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 35. 8.
Click Close.
You may be prompted to restart your computer after the driver update is
complete.
38 Getting the most from your BenQ monitor https://tm.by – TM.by
How to install on Windows 8 (8.1) system
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows + C
buttons on the keyboard to bring up the Charm bar. Go to Settings, Control
Panel, Devices and Printers and right-click the name of your monitor from the
menu.
Alternatively, right-click the desktop and select Personalize, Display,
Devices and Printers, and right-click the name of your monitor from the menu.
2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click
Generic PnP Monitor, and then the Properties button. 5. Click the Driver tab
and the Update Driver button. 6. In the Update Driver Software window, select
the option Browse my computer for
driver software. 7. Click Browse and locate the driver files downloaded from
the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 35. 8.
Click Close.
You may be prompted to restart your computer after the driver update is
complete.
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Getting the most from your BenQ monitor 39
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and
right-click the name of your monitor from the menu. Alternatively, right-click
the desktop and select Personalize, Display, Devices and Printers, and right-
click the name of your monitor from the menu.
2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click
Generic PnP Monitor, and then the Properties button. 5. Click the Driver tab
and the Update Driver button. 6. In the Update Driver Software window, select
the option Browse my computer for
driver software. 7. Click Browse and locate the driver files downloaded from
the Internet as instructed in
Downloading the LCD Monitor driver files from the Internet on page 35. 8.
Click Close.
You may be prompted to restart your computer after the driver update is
complete.
40 Getting the most from your BenQ monitor https://tm.by – TM.by
How to adjust your monitor
The control panel
No.
Name
1. Control keys
2. Power key
1
2
Description
Accesses the functions or menu items displayed on the screen, right next to
each key. Turns the power on or off.
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How to adjust your monitor 41
Basic menu operation
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.
1
2
4
3
1. Press any of the control keys.
2. The hot key menu is displayed. The left three controls are custom keys and
are designated for particular functions.
3. Select (Menu) to access the main menu.
4. In the main menu, follow the icons next to the control keys to make
adjustments or selection. See Navigating the main menu on page 46 for details
on the menu options.
No.
OSD in hot key menu
OSD icon in main menu
Function
Custom Key 1
· By default, the key is the hot key for Low Blue Light. To change the default
settings, see Customizing the hot keys on page 44.
· For Up/Increase adjustment.
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No.
OSD in hot key menu
OSD icon in main menu
Function
Custom Key 2
· By default, the key is the hot key for Input. To change the default
settings, see Customizing the hot keys on page 44. (GL2480 / GL2780) By
default, the key is the hot key for Bright Intelligence. To change the default
settings, see Customizing the hot keys on page 44.
· For Down/Decrease adjustment.
Custom Key 3
· By default, the key is the hot key for Volume (for
/
models with speakers) or Brightness (for models
without speakers). To change the default settings, see
Customizing the hot keys on page 44.
(GL2480 / GL2780) By default, the key is the hot key
for Input. To change the default settings, see
Customizing the hot keys on page 44.
· Enters sub menus.
· Selects menu items.
Menu
· Activates the main menu. · Returns to the previous menu.
Exit
Exits OSD menu.
· OSD = On Screen Display. The hot keys only operate while the main menu is
not currently displaying. Hot key displays will disappear after a few seconds
of no key activity.
· To unlock the OSD controls, press and hold any key for 10 seconds.
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How to adjust your monitor 43
Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is
to use the Auto Adjustment function. Go to Display and Auto Adjustment to
optimize the currently displayed image to the screen.
When you connect a digital input signal using a digital (DVI, HDMI, or DP)
cable to your monitor, the Auto Adjustment function will be disabled, because
the monitor will automatically display the best image.
Please ensure that the connected graphic card on your computer is set to the
native resolution of the monitor when you use the Auto Adjustment function.
If you wish, you can always adjust the screen geometric settings manually using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can use to check for screen color, grayscale and line gradient display. The utility is available on the website. See Product support on page 3 for more information.
1. Run the test program auto.exe. You could also use any other image, such as the desktop of your operating system. However, we recommend that you use auto.exe. As you run auto.exe, a test pattern displays.
2. Press any of the control keys to bring up the hot key menu. Select the main menu.
(Menu) to enter
3. Go to Display and Auto Adjustment.
4. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), select Pixel Clock and adjust the monitor until the noise disappears.
5. If you notice a horizontal noise, select Phase and adjust the monitor until the noise disappears.
Customizing the hot keys
The left 3 control keys (also called custom keys) perform as hot keys to provide direct access to pre-defined functions. You can change the default setting and designate different functions for these keys.
1. Press any of the control keys to bring up the hot key menu, and press the
main menu.
2. Go to System.
(Menu) to access
3. Select the custom key you want to change.
4. In the sub menu, select a function that can be accessed by this key. A pop-up message will appear, showing that the setup is complete.
Adjusting display mode
To display images of aspect ratios other than your monitor aspect ratio and sizes other than your display size, you can adjust the display mode on the monitor
1. Press any of the control keys to bring up the hot key menu, and press the
main menu.
2. Go to Picture Advanced and Display Mode.
(Menu) to access
3. Select an appropriate display mode. The setting will take effect immediately.
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Choosing an appropriate picture mode
Your monitor provides various picture modes that are suitable for different
types of images. See Picture Mode on page 53 for all the available picture
modes.
Go to Picture Advanced and Picture Mode for a desired picture mode.
If Low Blue Light is preferred, select Low Blue Light to enable it. And go to
Eye Care and Low Blue Light to select one of the low blue light modes from the
list.
Adjusting screen brightness automatically (Bright Intelligence, selected
models only)
The Bright Intelligence function works with certain picture modes only. If it
is not available, its menu options will become grayed out.
The built-in light sensor works with Bright Intelligence technology to detect
the ambient light, image brightness and contrast, and then balance the screen
automatically. It helps keep image details as well as to reduce eye strain.
To enable this function, go to Eye Care > Bright Intelligence > ON.
The performance of Bright Intelligence may be impacted by the light sources
and the monitor tilt angle. You can increase the light sensor sensitivity from
Eye Care > Bright Intelligence > Sensor Sensitivity if needed. See page 48 for
more information.
Enabling color vision accessibility (Color Weakness)
Color Weakness is accessibility that helps people with color vision deficiency
to distinguish colors. You are provided with Red Filter and Green Filter on
this monitor. Choose one as needed.
1. Go to Eye Care > Color Weakness. 2. Choose either Red Filter or Green
Filter. 3. Adjust the value of the filter. A stronger effect is produced as
the value increases.
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How to adjust your monitor 45
Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press any of the control keys to bring up the hot key menu, and press main menu. See Basic menu operation on page 42 for details.
(Menu) to access the
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
The OSD menu languages may differ from the product supplied to your region,
see Language on page 58 under System and OSD Settings for more details.
For more information on each menu, please refer to the following pages:
· Eye Care menu (selected models only) on page 47 · Display menu on page 49 ·
Picture menu on page 51 · Picture Advanced menu on page 53 · Audio menu on
page 56 · System menu on page 57
46 Navigating the main menu
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Eye Care menu (selected models only)
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Eye Care Picture Picture Advanced Display Audio System
Bright Intelligence Low Blue Light Color Weakness
ON/OFF Light Meter Sensor Sensitivity
1. Select (Menu) from the hot key menu. 2. Use or to select Eye Care. 3. Select to go to a sub menu, and then use 4. Use or to make adjustments, or use 5. To return to the previous menu, select . 6. To exit the menu, select .
or to select a menu item. to make selection.
Item
Function
Range
Bright Intelligence
Turns the Bright Intelligence function on or off. The built-in light sensor works with Bright Intelligence technology to detect the ambient light, image brightness and contrast, and then balance the screen automatically.
· ON · OFF
Light Meter
Sets to display the light condition around the · ON
monitor on the screen.
· OFF
Sensor Sensitivity
Adjusts sensitivity of light sensor to change the brightness range to be detected. This may be helpful to correct uneven lighting in light detection.
0 ~ 100
Navigating the main menu 47
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(Models with Color Weakness function)
Item
Function
Range
Bright Intelligence
Turns the Bright Intelligence function on or off. The built-in light sensor works with Bright Intelligence technology to detect the ambient light, image brightness and contrast, and then balance the screen automatically.
· ON · OFF
Light Meter
Sets to display the light condition around the · ON
monitor on the screen.
· OFF
Sensor Sensitivity
Adjusts sensitivity of light sensor to change the brightness range to be detected. This may be helpful to correct uneven lighting in light detection.
0 ~ 100
Low Blue Light
Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes.
Color Weakness
The amount of blue light reduced in each low blue light mode varies and has been set particularly for the specified scenario. Choose one mode to suit your needs.
Multimedia For viewing multimedia files.
Web Surfing For web surfing.
Office
For office works or office environment.
Reading
For reading e-books or documents.
ePaper
(selected models only)
For reading e-books or documents in black and white with suitable on-screen brightness and clear texts.
Adjusts color matching representation for people with color vision deficiency to distinguish colors easily.
Red Filter
Decides the effect produced by the red filter. A stronger effect is produced as the value increases.
0 ~ 20
Green Filter
Decides the effect produced by the green filter. A stronger effect is produced as the value increases.
0 ~ 20
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Display menu
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Display Picture
Auto Adjustment
50
Input
Picture Advanced
H. Position
Audio
V. Position
System
Pixel Clock
Phase
1. Select (Menu) from the hot key menu. 2. Use or to select Display. 3. Select to go to a sub menu, and then use 4. Use or to make adjustments, or use 5. To return to the previous menu, select . 6. To exit the menu, select .
or to select a menu item. to make selection.
Item
Function
Auto Adjustment Optimizes and adjusts the screen settings automatically for you.
Not applicable to a digital input signal.
Range
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Navigating the main menu 49
Item
Input
H. Position V. Position Pixel Clock
Phase
Function
Range
Use this to change the input to that appropriate to your video cable connection type.
· D-Sub
· DP (for models with DP inputs)
· DVI (for models with DVI inputs)
· HDMI
Adjusts the horizontal position of the screen image. 0 to 100
Adjusts the vertical position of the screen image. 0 to 100
Adjusts the pixel clock frequency timing to synchronize with the analog input video signal. See also: Picture optimization on page 44.
0 to 100
Not applicable to a digital input signal.
Adjusts the pixel clock phase timing to synchronize with the analog input
video signal. See also: Picture optimization on page 44.
0 to 63
Not applicable to a digital input signal.
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Picture menu
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Display Picture Picture Advanced Audio System
Brightness Contrast Sharpness Gamma Color Temperature Hue Saturation Reset Color
Normal Bluish Reddish User Define
R G50 B
100 100 100
1. Select (Menu) from the hot key menu. 2. Use or to select Picture. 3. Select to go to a sub menu, and then use 4. Use or to make adjustments, or use 5. To return to the previous menu, select . 6. To exit the menu, select .
or to select a menu item. to make selection.
Item
Function
Range
Brightness Adjusts the balance between light and dark shades.
0 to 100
Contrast
Adjusts the degree of difference between darkness and lightness.
0 to 100
Sharpness Adjusts the clarity and visibility of the edges of the subjects 1 to 10 in the image.
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Navigating the main menu 51
Item
Function
Range
Gamma
Adjusts the tone luminance. The default value is 3 (the
· 1
standard value for Windows).
· 2
· 3
· 4
· 5
Color
Normal
Temperature
Allows video and still photographs to be viewed with natural coloring. This is the factory default color.
Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color.
Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
User Define
The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R (red), G (green), and B (blue) menus to change the settings. Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)
· R (0~100) · G (0~100) · B (0~100)
Hue
Adjusts the degree of how we perceive colors.
0 ~ 100
Saturation Adjusts the purity degree of colors.
0 ~ 100
Reset Color Resets the custom color settings to the factory defaults.
· YES · NO
AMA
Improves the gray level response time of the LCD panel.
· OFF · High · Premium
52 Navigating the main menu
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Picture Advanced menu
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Display
Picture Mode
Standard
50
Picture
Dynamic Contrast
Low Blue Light
Picture Advanced
Overscan
Color Weakness
Audio
Display Mode
Movie
System
Color Format
Game
HDMI RGB PC Range Photo
sRGB
ECO
1. Select (Menu) from the hot key menu. 2. Use or to select Picture Advanced.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select Item
. Function
Range
Picture Mode
Select a picture mode that best suits the type of images shown on the screen.
Standard For basic PC application.
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Navigating the main menu 53
Item
Dynamic Contrast
Function
Range
Low Blue Light
(Models without Color Weakness function)
Decreases the blue light emitted from the display to reduce the risk of blue
light exposure to your eyes.
The value for each Low Blue Light mode indicates how much blue light is
decreased compared with the Standard mode.
Multimedia For viewing multimedia files.
Web Surfing
For web surfing.
Office
For office works or office environment.
Reading For reading e-books or documents.
Low Blue Light
(Models with Color Weakness function)
Color Weakness
(Models with Color Weakness function)
Movie
Decreases the blue light emitted from the display to reduce the risk of blue
light exposure to your eyes.
There are 4 low blue light modes to suit different needs. To select a desired
mode, go to Eye Care > Low Blue Light. See Low Blue Light on page 48 for more
information.
Adjusts color matching representation for people with color vision deficiency
to distinguish colors easily.
You are provided with Red Filter and Green Filter on this monitor. Go to Eye
Care > Color Weakness and choose one as needed. See Color Weakness on page 48
for more information.
For viewing videos.
Game
For playing video games.
Photo
For viewing still images.
sRGB
For better color matching representation with the peripheral devices, such as printers, digital cameras, etc.
ECO
For saving electricity with low power consumption by providing minimum brightness for all running programs.S
User
Applies a combination of picture settings defined by users.
The function is to automatically detect the distribution of an input 0 to 5 visual signal, and then to create the optimal contrast.
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Item
Overscan
Function
Slightly enlarges the input image. Use this feature to hide annoying edge
noise if present around your image.
Range
· ON · OFF
Display Mode
Available only when the input source is HDMI or D-Sub (VGA converted from
Component).
This feature is provided to allow aspect ratios other than 16:9 or 16:10
(depending on the purchased model) to be displayed without geometric
distortion.
The options under Display Mode will be different depending on the input signal sources.
Color Format
Depending on your selection of Picture Mode, different Display Mode option is pre-set. Change the setting if needed.
Full
Scales the input image to fill the screen. Ideal for 16:9
or 16:10 (depending on the purchased model) aspect
images.
Aspect
The input image is displayed without geometric distortion filling as much of the display as possible.
Determines the color space (RGB or YUV) based on the detected video signal.
You might need to manually set the Color Format if colors shown on the monitor screen do not display properly.
HDMI RGB PC Range
If the input source is HDMI, color format is not selectable. In other words, Color Format is automatically set depending on the input video source.
RGB
· For D-Sub (VGA) input source from PC. · For DVI input source.
YUV
For D-Sub (Component converted from VGA) input
source from a video device.
Determines the range of color scales. Select an option that matches the RGB range setting on the connected HDMI device.
· Auto Detect
· RGB (0 ~ 255)
· RGB (16 ~ 235)
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Navigating the main menu 55
Audio menu
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Display Picture
Volume Mute
92
50
Picture Advanced
Auto Detect
Audio
System
1. Select (Menu) from the hot key menu. 2. Use or to select Audio. 3. Select to go to a sub menu, and then use 4. Use or to make adjustments, or use 5. To return to the previous menu, select . 6. To exit the menu, select .
or to select a menu item. to make selection.
Item
Volume Mute
Audio Select
Function Adjusts the audio volume. Mutes the audio input.
Allow users to select the audio source or let the monitor detect it
automatically.
Range
0 ~ 100 · ON · OFF · PC Audio · Auto Detect
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System menu
Available menu options may vary depending on the input sources, functions and
settings. Menu options that are not available will become grayed out. And keys
that are not available will be disabled and the corresponding OSD icons will
disappear. For models without certain functions, their settings and related
items will not appear on the menu.
Mode: Standard
Display Picture Picture Advanced Audio System
OSD Settings Custom Key 1 Custom Key 2 Custom Key 3 DDC/CI Input Auto Switch Auto Power Off Resolution Notice
Language Display Time OSD Lock
5 Sec. 50
10 Sec. 15 Sec. 20 Sec. 25 Sec. 30 Sec.
1. Select (Menu) from the hot key menu. 2. Use or to select System. 3. Select to go to a sub menu, and then use 4. Use or to make adjustments, or use 5. To return to the previous menu, select . 6. To exit the menu, select .
or to select a menu item. to make selection.
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Navigating the main menu 57
Item
OSD Settings
Function
Range
Language
Sets the OSD menu language.
The language options displayed on your OSD may differ from those shown on the
right, depending on the product supplied in your region.
· English · Français · Deutsch · Italiano · Español · Polski · Cesky · Magyar · Român · Nederlands · · Svenska · Português
Display Time
Adjusts the display time of the OSD menu.
· · · · ·
· 5 Sec. · 10 Sec. · 15 Sec. · 20 Sec. · 25 Sec. · 30 Sec.
OSD Lock
Prevents all the monitor settings from being accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.
To unlock the OSD controls, press and hold any key for 10 seconds.
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Item
Function
Range
Custom Key Sets the function to be accessed by custom key 1.
1
Custom Key Sets the function to be accessed by custom key 2.
2
Custom Key Sets the function to be accessed by custom key 3.
3
· Picture Mode · Low Blue Light · Display Mode · Brightness · Contrast
· Auto Adjustment
· Volume · Mute · Input
DDC/CI
Allows the monitor settings to be set through the software · ON
on the PC.
· OFF
DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.
Input Auto Sets to automatically detect the available input source.
Switch
· ON · OFF
Auto Power Sets the time to power off the monitor automatically in
Off
power saving mode.
· OFF · 10min. · 20min. · 30min.
Resolution Notice
Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor.
· ON · OFF
Information Displays the current monitor property settings.
· Input · Current
Resolution
· Optimum
Resolution
(best with the monitor)
· Model Name
Reset All
Resets all mode, color and geometry settings to the factory default values.
· YES · NO
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Navigating the main menu 59
Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image is blurred.
· Download Resolution file from the website (see Product support on page 3).
Refer to “Adjusting the Screen Resolution”. And then select the correct
resolution, refresh rate and make adjustments based on these instructions.
· If a VGA extension cable is used, remove the extension cable for the test.
Is the image now in focus? Download Resolution file from the website (see
Product support on page 3). Refer to “Adjusting the Screen Resolution”. And
then select the correct resolution, refresh rate and make adjustments based on
these instructions to optimize the image. It is normal for blurring to occur
due to conduction losses in extension cables. You can minimize these losses by
using an extension cable with better conduction quality or with a built-in
booster.
Does the blurring only occur at resolutions lower than the native (maximum)
resolution?
Download Resolution file from the website (see Product support on page 3).
Refer to “Adjusting the Screen Resolution”. Select the native resolution.
Pixel errors can be seen. One of several pixels is permanently black, one or
more pixels are permanently white, one or more pixels are permanently red,
green, blue or another color. · Clean the LCD screen. · Cycle power on-off. ·
These are pixels that are permanently on or off and is a natural defect that
occurs in LCD
technology.
The image has a faulty coloration. It has a yellow, blue or pink appearance.
Go to Picture and Reset Color, and then choose YES to reset the color settings
to the factory defaults. If the image is still not correct and the OSD also
has faulty coloration, this means one of the three primary colors is missing
in the signal input. Now check the signal cable connectors. If any pin is bent
or broken off, please contact your dealer to get necessary support.
The image is distorted, flashes or flickers. Download Resolution file from the
website (see Product support on page 3). Refer to “Adjusting the Screen
Resolution”. And then select the correct resolution, refresh rate and make
adjustments based on these instructions.
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You are running the monitor at its native resolution, but the image is still
distorted.
Images from different input sources may appear distorted or stretched on the
monitor running at its native resolution. To have the optimal display
performance of each type of input sources, you can use the Display Mode
function to set a proper aspect ratio for the input sources. See Display Mode
on page 55 for details.
The image is displaced in one direction.
Download Resolution file from the website (see Product support on page 3).
Refer to “Adjusting the Screen Resolution”. And then select the correct
resolution, refresh rate and make adjustments based on these instructions.
Faint shadow from the static image displayed is visible on the screen.
· Activate the power management function to let your computer and monitor go
into a low power “sleep” mode when not actively in use.
· Use a screensaver to prevent the occurrence of image retention.
Power LED indicator
The LED indicator is white or orange.
· If the LED lights up in solid white, the monitor is powered on. · If the LED
is illuminated in white and there is a message Out of Range on the screen,
this
means you are using a display mode that this monitor does not support, please
change the setting to one of the supported mode. Download Resolution file from
the website (see Product support on page 3). Refer to “Adjusting the Screen
Resolution”. And then select the correct resolution, refresh rate and make
adjustments based on these instructions. · If the LED is illuminated in
orange, the power management mode is active. Press any button on the computer
keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to
get necessary support. · If the LED is off, check the power supply mains
socket, the external power supply and the mains switch.
OSD controls
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, press and hold any
key for 10 seconds.
OSD messages
A message Out of Range on the screen during computer boot up process.
If there is a message Out of Range on the screen during computer boot up
process, this means computer compatibility caused by operating system or
graphic card. The system will adjust the refresh rate automatically. Just wait
until the operating system is launched.
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Audio
No sound can be heard from the built-in speakers. (selected models only) ·
Check whether the desired cable to input audio signals is properly connected.
See Connect
the audio cable. on page 23 for details. · Increase the volume (volume may be
muted or too low). · Remove your headphone and/or external speakers. (If they
are connected to the monitor,
the built-in speakers are automatically muted.) No sound can be heard from the
connected external speakers. · Remove your headphone (if the headphone is
connected to the monitor). · Check whether the headphone jack is properly
connected. · If the external speakers are USB-powered, check whether the USB
connection is OK. · Increase the volume (volume may be muted or too low) on
the external speakers.
Sensors (selected models only)
The light sensor of the monitor does not work well. The light sensor is
located at the front bottom of the monitor. Please check: · If you have
removed the sensor protection sticker. · If the Bright Intelligence function
is set to ON. Check Eye
Care > Bright Intelligence. · If there are any obstacles in front of the
sensor that keep the
sensor from detecting the light properly. · If there are any objects or
clothing in bright colors in front of
the sensor. Bright colors (especially white and fluorescent colors) reflect
light and the sensor cannot detect the main light sources.
Need more help?
If your problems remain after checking this manual, please contact your place
of purchase or visit the local website from Support.BenQ.com for more support
and local customer service.
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>