Dimplex RBF42 Series Electric Firebox Instruction Manual

Dimplex RBF42 Series Electric Firebox

Product Information

RevillusionTM Built-in Electric Firebox
The RevillusionTM Built-in Electric Firebox is an advanced electric fireplace designed with a touch panel and remote controls for easy operation. It comes in various models, including RBF24DLX, RBF30, RBF36, RBF36P, and RBF42, with different part numbers. The product is equipped with safety features and requires professional service for repair and maintenance.

Safety Information

The product manual contains important safety information that users must read before attempting to service the firebox. Users must also comply with all warnings and safety instructions contained in the manual to prevent personal injury or property damage. Always use a qualified technician or service agency to repair the firebox.

Operation

The manual controls for the RevillusionTM Built-in Electric Firebox are located on the front panel. To activate, touch an icon on the touch panel. The selected setting displays on the left side of the panel. The following icons and functions are available:

• Power/Standby: Press to activate the current standby state (On/Off). If the flame effect was On, the previous heat setting will be activated (On or Off). If the flame effect was Off, the previous heat setting will be activated (High or Low). Press again to turn everything Off.
• Heat: Press multiple times to lower or raise the heater temperature in 10 F (10 C) increments. Displays current temperature; lowest temperature is 410 F (50 C). This feature is active whenever the heat is enabled.
• Color: Press multiple times to change the flame base colors from Red to Blue to Off. (The first segment on the display will change from r to b to blank) This feature is active only when the flame effect is On.
• Themes: Press multiple times to change the LEDs on the sides and back of the unit from Midnight 360o Light mode to white to yellow to red. (The middle segment on the display will change through)

An additional multi-function remote control is also provided with a range of approximately 30′ (9 m). To operate correctly, the remote control must be pointed toward the front of the built-in electric firebox.

RBF30, RBF36, RBF36P, RBF42

Touch Panel and Remote Controls

• WARNING: The RevillusionTM Built-in Electric Firebox must be installed properly before it is used.
• CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

The manual controls for the RevillusionTM Built-in Electric Firebox are located on the front panel. Touch an icon to activate. The selected setting displays on the left side of the panel. A multi-function remote control also is provided. The remote control has a range of approximately 30’ (9 m). To operate correctly, the remote control must be pointed toward the front of the built-in electric firebox.

Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by disconnecting power at the main electrical panel and waiting 5 minutes before plugging the unit back in.
CAUTION: If you need to continuously reset the heater, unplug the unit and call technical support at 1-888-346-7539.

RBF24DLX

Usage Instructions

1. Read the product manual carefully before attempting to operate the firebox.
2. Ensure that the firebox is installed properly before use. Refer to the installation instructions in the manual.
3. Use the touch panel or remote control to activate the firebox and adjust settings as desired.
4. To turn off the firebox, press the Power/Standby icon on the touch panel or remote control. The fan will continue running for 60 seconds before turning off completely.
5. For servicing or maintenance, always use a qualified technician or service agency.

Maintenance

General Maintenance
Inspect the built-in electric firebox regularly, depending upon conditions, and at a minimum yearly intervals. Remove dust and clean the logs, grate, and base as required.
WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.
CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

Clean Logs and Base
The built-in electric firebox set should not be operated with an accumulation of dust or dirt on or in the firebox, as this can cause a build up of heat and eventual damage. Dust and vacuum the firebox as needed. Use a damp cloth and a mild detergent to clean painted surfaces of the builtin electric firebox. Never use abrasive cleaners.

Clean Reflector Screen
The reflector screen is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, clean the reflector screen damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

Remote Battery Replacement
To replace the battery:

1. Push down on the battery cover located on the back of the remote control. Slide the battery cover open.
2. Install 3V (CR2032) Lithium battery in the battery holder. The positive (+) side of the battery faces up.
3. Close the battery cover.

Exploded Parts Diagram

RBF30, RBF36, RBF36P, RBF42
Replacement Parts List:

1. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250100RP
2. Main Control Board . . . . . . . . . . . . . . . . . . . . 3001810101RP
3. Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001830100RP
4. Blower Assembly. . . . . . . . . . . . . . . . . . . . . . . 5300110500RP
5. Heater Elements. . . . . . . . . . . . . . . . . . . . . . . 2200510700RP
6. Cutout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2300201900RP
7. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . 2000501000RP
8. Remote Control . . . . . . . . . . . . . . . . . . . . . . . 3001710100RP
9. Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001560800RP
10. Flame Base (RGB)
    • RBF30. . . . . . . . . . . . . . . 3001790100RP
    • RBF36, RBF36P, RBF42. 3001790200RP
11. Back log LED
    • RBF30 . . . . . . . . . . . . . . . . . . . 3001760200RP
    • RBF36, RBF36P, RBF42 . . . . . 3001760300RP
12. Ember LED
    • RBF30. . . . . . . . . . . . . . . . . . . . . 3001820100RP
    • RBF36, RBF36P, RBF42 . . . . . . . 3001820200RP
13. Top Back Light (RGB). . . . . . . . . . . . . . . . . . . 3001570100RP
14. Top Front Lights (2 sets)
    • RBF30 . . . . . . . . . . 3001570600RP
    • RBF36, RBF36P. 3001570500RP
    • RBF42. . . . . . . . . . . 3001570401RP
15. Flame Screen
    • RBF30. . . . . . . . . . . . . . . . . . . 5903010100RP
    • RBF36. . . . . . . . . . . . . . . . . . . 5903020100RP
    • RBF36P . . . . . . . . . . . . . . . . . 5903020300RP
    • RBF42. . . . . . . . . . . . . . . . . . . 5903020200RP
16. Log Set Assembly
    • RBF30 . . . . . . . . . . . . . . . 0442100100RP
    • RBF36, RBF36P, RBF42. 0442110100RP
17. Brick Panels
    • RBF30 (LH & RH). . . . . . . . . . . 5902970001RP
    • RBF36 (LH). . . . . . . . . . . . . . . . 5902950001RP
    • RBF36P. . . . . . . . . . . . . . . . . . . 5903060001RP
    • RBF42 (LH). . . . . . . . . . . . . . . . 5902960001RP
18. Accessory Glass Hardware. . . . . . . . . . . . . . 9601750100RP
19. Accessory Door Hardware . . . . . . . . . . . . . . . 9601760100RP

RBF24DLX:
Replacement Parts List

1. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250600RP
2. Main Control Board . . . . . . . . . . . . . . . . . . . . 3002080101RP
3. Touch pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001830200RP
4. Heater Assembly . . . . . . . . . . . . . . . . . . . . . . 2203810100RP
5. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . .3000240200KIT
6. Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . 5903040200RP
7. Remote Control . . . . . . . . . . . . . . . . . . . . . . . 3001970100RP
8. Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . 0442570100RP
9. Flame Base (RGB). . . . . . . . . . . . . . . . . . . . . 3001790100RP
10. Flame/Back Log LED . . . . . . . . . . . . . . . . . . . 3001760200RP
11. Ember LED. . . . . . . . . . . . . . . . . . . . . . . . . . . 3001820100RP
12. Top Back Light (RGB). . . . . . . . . . . . . . . . . . . 3001570100RP
13. Top Front Lights (2 sets). . . . . . . . . . . . . . . . . 3001570600RP
14. Flame Screen. . . . . . . . . . . . . . . . . . . . . . . . . 5903010200RP
15. Log Set Assembly. . . . . . . . . . . . . . . . . . . . . . 0442400100RP
16. Brick Panels (LH & RH). . . . . . . . . . . . . . . . . 5903200001RP
17. Weather Concrete Panels (LH & RH). . . . . . . 5903201001RP
18. Front Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . 6909870500RP
19. Front Glass Hardware . . . . . . . . . . . . . . . . . . 9601750100RP
20. Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RBFPLUG

Wiring Diagram

RBF30, RBF36, RBF36P, RBF42

RBF24DLX

Preparing for Service

Tools Required: Phillips head screwdriver
WARNING: If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Unplug the fireplace or turn off the breaker to disconnect the power.

2. Remove the front glass.

3. Locate and remove the screw behind each of the front legs of the firebox (2 screws total). (Figure 3)
   ! IMPORTANT: Only handle the log set by the plastic grate, not the logs themselves.

4. Slide the log set assembly forward and lift the log set assembly and the ember mat out. (Figure 3)
   ! NOTE: If using the original log set assembly, it must be unplugged to remove it.

5. On either side of the firebox gently remove the decorative panels by placing your finger in the gap toward the back and pulling out. The decorative panels are held in place by magnets and need minimal force to be removed.

6. Locate the two brackets securing the flame panel in the unit at the bottom and remove the 4 screws. (Figure 3)

7. Gently lift the flame panel out, and set it aside in a safe location.

Ember LED Light Replacement
Tools Required: Phillips head screwdriver / Needle-nose pliers

1. Follow steps 1-4 of ‘Preparing for Service” on page 8.
2. Locate the two ember LED light assemblies and the connector on the left hand side. (Figure 3)
3. Disconnect the connector.
4. Squeeze the mounting tabs located along the board with the needle-nose pliers, to release the tabs and lift off.
5. Replace the LED light assembly with the new assembly, and connect the connector into the side marked “IN”.
6. Reassemble the unit in reverse order from the instructions above.

Flame Base LED Replacement
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the back log assembly by removing the two screws along the front of the log and the screw on either end.
3. Lift the back log assembly out of the unit.
4. Locate the flame base LED strip. (Figure 3)
5. Remove the flame base LED strip by pressing in the tab in the center of the standoffs to release the center pin out the back and lift the light strip off.
6. Disconnect the light strip by pulling the connector out of the assembly on the left hand side.
7. Connect the new light strip, ensuring the side marked “IN” is on the left hand side.
8. Reassemble the unit in reverse order from the instructions above.

Flame LED Replacement
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the back log assembly by removing the two screws along the front of the log and the screw on either end.
3. Lift the back log assembly out of the unit.
4. Locate the flame LED strip. (Figure 3)
5. Remove the flame LED strip by pinching the standoffs while lifting the light strip off.
6. Disconnect the light strip by pulling the connector out of the assembly on the left hand side.
7. Connect the new light strip, ensuring the side marked J1 is on the left hand side.
8. Reassemble the unit in reverse order from the instructions above.

Flicker Motor Replacement (RBF30, RBF36, RBF36P, RBF42)
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the back log assembly by removing the two screws along the front of the log and the screw on either end.
3. On the left hand side, locate the motor cover and remove the two screws securing it to the firebox. The cover can be gently tilted back and lifted out to access the wire connections. (Figure 3)
4. Remove the two screws that secure the motor to the unit.
5. Disconnect the flicker rod and rubber grommet from the flicker motor.
6. Disconnect the wire connectors, noting the location of the wires and connect the new motor wires.
7. Reassemble the unit in reverse order from the instructions above.
   WARNING: Ensure wires do not get pinched while reinstalling the motor cover.

Flicker Motor Replacement (RBF24DLX)
Tools Required: Phillips head screwdriver Wire Snips

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the back log assembly by removing the two screws along the front of the log and the screw on each side (4 total).
3. Pull the flicker motor out from the rubber coupling attached to the flicker rod.
4. Remove the two screws that affix the flicker motor to the bracket.
5. Cut the five wires as close as possible to the flicker motor.
6. Cut wire leads from the new flicker motor to 3 1/2 inches long.
7. Using one of the supplied wire connectors, connect the yellow wire from the new flicker motor with the yellow wire cut from the old flicker motor.
8. Secure the wire connector by crimping the 3M symbol with pliers. Pull on both wires to ensure a strong connection.
9. Repeat the process for the 4 remaining wires, ensuring that all wires are paired by colour in each connector.
10. Attach new flicker motor to the retaining bracket.
11. Insert stem from flicker rod into the rubber grommet.
12. Reassemble fireplace
    WARNING: Ensure wires do not get pinched while reinstalling the motor cover.

Main Control Board Replacement
Tools Required: Phillips head screwdriver Flat Head Screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.

2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)

3. Disconnect the two main wire connectors – one on each side of the unit.

4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to access the main control board.

5. Transfer the wire connectors from the terminals on the original board to the same location on the replacement board, cutting the cable ties as necessary. (Figure 4)
   ! NOTE: Use a flat head screwdriver to gently pry between the end of the connector and the main control board to release the wires.

6. Remove the screws in each of the corners of the board and lift the board off. (Figure 5)

7. Install the new board.

8. Reassemble the remainder of the firebox in reverse order from the instructions above.
   WARNING: Ensure wires do not come in contact with moving parts by securing wires in cable ties.

Power Supply Replacement
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)
3. Disconnect the two main wire connectors – one on each side of the unit.
4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to access the power supply.
5. Locate the power supply located below the main control board. (Figure 4)
6. Remove the 4 screws that secure the main control board to the unit. (Figure 5)
7. Remove the 4 screws on the assembly to release the bracket that secures the power supply to the unit.(Figure 6)
8. Trace the wires to the main control board and the wire nuts and replace the old connections with the new connections, cutting the cable ties as necessary.
9. Reinstall the support bracket over the new power supply.
10. Reassemble the remainder of the firebox in reverse order from the instructions above.
    WARNING: Ensure wires do not come in contact with moving parts by securing wires in cable ties.

Blower Assembly Replacement (RBF30, RBF36, RBF36P, RBF42)
Tools Required: Phillips head screwdriver Flat Head Screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.

2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)

3. Disconnect the two main wire connectors – one on each side of the unit.

4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to access the blower assembly.

5. From the top panel of the heating assembly housing, locate and remove the 6 screws that hold the blower assembly to the housing panel. Separate the blower assembly from the housing panel. (Figure 4) CAUTION: When removing the blower assembly mounting screws support the assembly to prevent any damage to the unit.

6. Disconnect the wiring connections noting their original locations.
   ! NOTE: Using a flat head screwdriver, gently pry between the end of the connectors and the blower/fan to release the wires.

7. Properly orient the new blower assembly and connect all of the wiring connections.

8. Reassemble the remainder of the firebox in reverse order from the instructions above.
   WARNING: Ensure wires do not come in contact with moving parts by securing wires in cable ties.

Element Replacement (RBF30, RBF36, RBF36P, RBF42)
Tools Required: Phillips head screwdriver Flat Head Screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.

2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)

3. Disconnect the two main wire connectors – one on each side of the unit.

4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to access the element.

5. From the top panel of the heating assembly housing, remove the 4 screws that hold the element cover to the housing panel. (Figure 4)

6. Disconnect wires from the ends of the elements noting their original locations.
   ! NOTE: Using a flat head screwdriver, gently pry between the end of the connectors and the element to release the wires.
   ! NOTE: Some of the wires may have a “piggy-back” connector that allows a second wire to connect to the same prong as the first wire. Try and keep the “piggy-back” connection together when pulling the wires off the element.

7. Using a 3/8” ratchet or wrench remove the hex head screw from both sides of the element. Remove elements from the element housing and replace with the new elements.

8. Reassemble the remainder of the firebox in reverse order from the instructions above.
   WARNING: Ensure wires do not come in contact with moving parts by securing wires in cable ties.

Cutout Replacement (RBF30, RBF36, RBF36P, RBF42)
Tools Required: Phillips head screwdriver Flat Head Screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)
3. Disconnect the two main wire connectors – one on each side of the unit.
4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to access the upper components.
5. Remove the 3 heater assembly mounting screws from underneath the top panel along the front. (Figure 4)
6. Lower the heater assembly so that the 3 support tabs, in the top panel, can be easily released.
7. Remove temperature limit switch screw from heater bracket assembly and disconnect the temperature limit switch wire from heater element and from the wire connectors, noting their original location.
8. Properly orient the new temperature limit switch and secure it to the heater bracket assembly with the small screw from the original cutout.
9. Reconnect the wires in their original locations.
10. Reassemble the remainder of the firebox in reverse order from the instructions above.
    WARNING: Ensure wires do not come in contact with moving parts by securing wires in cable ties.

Heater Assembly Replacement (RBF24DLX)
Tools Required: Phillips head screwdriver Flat Head Screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.

2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)

3. Disconnect the two main wire connectors – one on each side of the unit.

4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to replace the heater assembly.

5. Remove the two screws securing the heater assembly to the top panel from the inside. (Figure 5)

6. Remove the 4 screws from the outer side of the top panel that secure the heater assembly brackets to the top panel. (Figure 6)

7. Remove the 2 screws on each bracket that secure the brackets to the heater assembly (4 screws total).

8. Remove the wire connections from the heater assembly, making note of their original locations. Cut the cable ties as necessary.

9. Connect the wires from the new heater assembly.

10. Secure the previously removed brackets to the new heater assembly.
    NOTE: Using a flat head screwdriver, gently pry between the end of the connectors and the blower/fan to release the wires

11. Secure the brackets to the top panel, using the screws removed in step 6.

12. Secure the heater assembly to the inside of the top panel using the two screws removed in step 5.

13. Reassemble the remainder of the firebox in reverse order from the instructions above.

Touch Pad Replacement
Tools Required: Phillips head screwdriver
WARNING: If the firebox was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. . Unplug the fireplace or turn off the breaker to disconnect the power.
2. Remove the front glass.
3. Remove the two screws on each side of the touch pad assembly.
4. Unplug the pin connector.
5. Plug in the connector from the new touch pad.
6. Install the replacement control assembly and secure with the 4 screws that were previously removed.
7. Reinstall the front glass.

Thermistor Replacement (RBF24DLX)
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)
3. Disconnect the two main wire connectors – one on each side of the unit.
4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to replace the heater assembly.
5. Trace the thermistor wire back to the main board, cutting the cable ties as necessary. Unplug the defective thermistor.
6. Hold the top and bottom parts of the thermistor housing, twisting them until they come apart. (Figures 5 and 6)
7. Remove the thermistor from the thermistor housing.
8. Insert the new thermistor into the thermistor housing.
9. Secure the thermistor housing to the top panel.
10. Connect the new thermistor to the main control board.
11. Reassemble the remainder of the firebox in reverse order from the instructions above.

Thermistor Replacement (RBF30, RBF36, RBF36P, RBF42)
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)
3. Disconnect the two main wire connectors – one on each side of the unit.
4. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface in front of the unit to replace the thermistor.
5. Locate the thermistor and tie wrap securing it to the standoff. (Figure 4)
6. Trace the wire from the thermistor to the main control board and disconnect the wire, noting the location on the board.
7. Run the wire from the thermistor, following the same path as the wire that was removed. Attach the new wire to the board.
8. Install the replacement thermistor and secure.
9. Reassemble the remainder of the firebox in reverse order from the instructions above.

Top Front Lights Replacement
Tools Required: Phillips head screwdriver

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Remove the 2 hex head screws on either side of the controls and the 4 hex head screws (12 screws total) along each side of the panel and gently lower the internal assembly. (Figure 4)
3. Locate the defective front top light assembly. From the backside of the standoff press the center out to release the center pin and remove the light assembly. (Figure 4)
4. Disconnect the connection on each end, noting which end is labeled “IN” and which is labeled “OUT”.
5. Orient and place the new LED strip, using the previously removed pin to secure it to the top panel.
6. Reassemble the remainder of the firebox in reverse order from the instructions above.

Rear Top Lights Replacement
Tools Required: Phillips head screwdriver Needle nose pliers

1. Follow the steps of ‘Preparing for Service” on page 8.
2. Locate the rear top light assembly and use the pliers to pinch the back of the standoffs while pulling the LED away to release the light assembly.
3. Disconnect the connector.
4. Properly orient the LED strip, ensuring that the end labeled “IN” is toward the left, so that it can receive the connection.
5. Reassemble the remainder of the firebox in reverse order from the instructions above.

Troubleshooting Guide

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

| ****

Improper circuit current rating

| Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.
Short in unit wiring.| Trace wiring in unit.
Lights dim in room while the unit is on| Unit is drawing close to circuit current rating| Move the unit to another outlet or install unit on a dedi- cated 15 amp circuit

Power cord gets warm

| Normal Operation| The power cord may get slightly warm to the touch when the heater is on
Defective power cord| Replace power cord if cord gets hot to the touch.
Appearance

Firebox does not turn on in Manual Mode

| Improper operation| Refer to Operation section
No incoming power from the electrical wall socket| Check fuse/breaker panel
Defective touch pad| Replace touch pad
Defective main control board| Replace main control board.

Firebox does not turn on in Remote Mode

| Improper operation| Refer to Operation section
Loose wiring| Check wiring connections
Remote control not working| Replace batteries. Replace remote control if defective.
Defective touch pad| Replace touch pad
Defective main control board| Replace main control board
One or all logs in log set dim, not glowing| Loose connection| Check wiring connections
Defective log set| Replace log set
Back log dim, not glowing| See below “Flame not appearing”

Flame dim or not appearing

| Improper operation| Refer to Operation section
Loose connection of flame LEDs| Check wiring connections
Defective flame LED wiring| Replace flame LED strip
Defective main control board| Replace main control board.
Flame Frozen| Loose wiring| Check wiring connections
Defective flicker motor| Replace flicker motor
Flame Shudder| Defective flicker motor| Replace flicker motor

Colour themes dim or not appearing

| Improper operation| Refer to Operation section
Loose connection of coloured LEDs| Check wiring connections
Defective coloured LED wiring| Replace affected coloured LED strip
Defective main control board| Replace main control board.
PROBLEM                                       CAUSE SOLUTION

Heater

Heater is not turning Off

| Normal operation| The fan will continue to run for 60 seconds after heat has been turned off.
Defective main control board| Replace main control board

Heater is not turning On

| ****

Improper operation

| Refer to Operation section

Ensure that heat is not disabled ( — is displayed) Ensure set temp. is higher that room temperature

Improper wiring/installation| Refer to installation guide
Defective blower¹| Replace blower¹
Defective heater assembly²| Replace heater assembly²

Heater is turning off after a couple of minutes of operation

| Build up of dirt/dust| Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.
Defective blower¹| Replace blower¹
Defective heater assembly²| Replace heater assembly²

Heater emits an odor

| ****

Normal Operation

| Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Heater fan turns on but heater lacks heat

| Improper operation| Refer to Operation Section
Loose wiring| Trace wiring in unit
Defective heater assembly²| Replace heater assembly²

Heating element is glowing red

| Normal Operation| Small glowing sections of the element are considered normal.
Defective blower¹| If larger glowing sections are causing the heater to trip the thermal cutout, unplug unit, discontinue use and replace blower/heater assembly.
Defective heater assembly²
Heater fan runs continuously| Defective main control board| Replace main control board
Noise

Excessive noise with the heater on

| Dirty blower/heater assembly| Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.
Defective blower¹| Replace blower¹
Defective heater assembly²| Replace heater assembly²
Excessive noise with the heater off| Defective flicker motor| Replace flicker motor
Error Codes
E1| Defective/disconnected thermistor| Replace thermistor

E2

| ****

Heater is cutting out

| Ensure installation is not sub-recessed and that proper airflow is achieved
Replace heater or blower if needed
E–| Heat has been permanently disabled.| Reinsert shunt if possible or replace main control board.

¹ Only applicable to units RBF30, RBF36, RBF36P, and RBF42 ² Only applicable to RBF24DLX
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References

• Electric Fireplace & Heating Solutions | Dimplex

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