Bay Alarm Medical SOS Smartwatch User Guide

: May 15, 2024
: Bay Alarm Medical

Table of Contents

SOS Smartwatch
Specifications
Product Usage Instructions
Setting Up Your SOS Smartwatch
Battery Life
Turn On Device
Access the Settings Screen
View Device Information
How to Test the Device or Call for Help
- Frequently Asked Questions (FAQ)
Q: How long does it take to charge the device?
Q: How long does the battery last on a full charge?
Q: How do I access the Settings Screen?

SOS Smartwatch

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Specifications

SOS Smartwatch Device with Fall Detection
Touch Screen
SOS Button (& Back Button)
Home Button (& Sleep Button)
Speaker
Mic
Charging Port

Product Usage Instructions

Setting Up Your SOS Smartwatch

Stay protected & wear your device daily. Charge it up at
night.

Connect the charging cable. Insert the micro USB to the docking
cradle & the standard USB to the power supply. Plug into a
power outlet.
Dock the device on the cradle, SOS button up. It will turn on
& announce, Your device is now charging.
Charging may take up to 6 hours. An LED light located on the
docking cradle will display RED during charging and change to GREEN
when fully charged.

Battery Life

The SOS Smartwatch can last up to 1 day from a full battery
charge. Low cell coverage and device activity affect battery
power.

Charge the device only when necessary. Do not charge daily
unless required.

Turn On Device

If the device is fully off, hold the Home Button for a few
seconds to switch it on.

Access the Settings Screen

From the Home Screen, tap the center of the watch face to
display the Main Menu screen.
Swipe from right to left on the Main Menu screen to access the
Settings Screen.
Tap the Gear icon on the Settings Screen to view Device
Info.

View Device Information

To find Device Info, tap the Gear icon and then User Settings.
The screen displays general details about the watch.

How to Test the Device or Call for Help

Press & hold the red SOS button to initiate a call for
help.
If Cancel appears, you have 5 seconds to cancel the alert
before calling for help.
If you tap Cancel, the call will end and return to the Home
Screen.

Frequently Asked Questions (FAQ)

Q: How long does it take to charge the device?

A: Charging may take up to 6 hours for a full charge.

Q: How long does the battery last on a full charge?

A: The SOS Smartwatch can last up to 1 day from a full battery
charge, depending on usage.

Q: How do I access the Settings Screen?

A: From the Home Screen, tap the center of the watch face and
swipe to the right to access the Settings Screen.

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User Guide

In this guide
1. Set Up the Device 2. Settings & Device Info 3. Test & Call For Help 4. Auto Fall Detection 5. Steps Goal 6. Watch Face Gallery 7. Shake-to-Wake Feature 8. Weather & Volume 9. Caregiver Tracking App
Contact
Customer Service & Tech Support 1-877-522-9633 Instructional Videos www.BayAlarmMedical.com/videos
Emergency dispatchers may call. Save this number for caller ID recognition: 1-844-996-0208

What’s Included

SOS Device

Docking Cradle

Charging Cable

Service Packages

Power Supply

SOS Smartwatch Device

SOS Smartwatch with Fall Detection

SOS Smartwatch Features

5

2

3

1

4

Front Side

6
Back Side

1 – Touch Screen
2 – SOS Button (& Back Button)
3 – Home Button (& Sleep Button)
4 – Speaker
5 – Mic
6 -Charging Port

For help setting up, call us: 1-877-522-9633 1

Setting Up Your SOS Smartwatch
Stay protected & wear your device daily. Charge it up at night.
1. Connect the charging cable. Insert the micro USB to the docking cradle & the standard USB to the power supply. Plug into a power outlet.
2. Dock the device on the cradle, SOS button up. It will turn on & announce, “Your device is now charging.”
2 For help setting up, call us: 1-877-522-9633

NOTE: Charging may take up to 6 hours.
3. During the charging process, an LED light located on the docking cradle will display RED. Once the device is fully charged, the light will change to GREEN.
Battery Life
The SOS Smartwatch can last up to 1 day from a full battery charge.

NOTE: Low cell coverage & how often the device is activated (like false alarms, or shake-to-wake) will affect battery power.

It is advised to only charge the device when deemed necessary. Although the device is capable of being charged daily, we do not recommend this practice.

If removed too soon from the cradle, it will announce, “Watch not fully charged.”
Turn On Device

RED light while charging

If device is fully off, hold the Home Button for a few seconds to switch on the device.

For help setting up, call us: 1-877-522-9633 3

Access the Settings Screen

Home Screen

From the Home Screen, tap the center of the watch face.
It will minimize & then display the Main Menu screen.

From the Main Menu, swipe from right to left to display the Settings Screen.
Main Menu
From there, tap the Gear icon. It will direct you to Device Info.
Settings Screen
4 For help setting up, call us: 1-877-522-9633

View Device Information

Device Info

To find it, tap the Gear icon. Next, tap User Settings.
The Device Info screen displays general details about the watch.

Scroll to see more

To scroll through the Device Info screen, swipe from the bottom of the screen, to the top.

Listed details include:
1. Phone number 2. IMEI number 3. ICCID number 4. Serial number 5. Firmware

Scroll to see more

For help setting up, call us: 1-877-522-9633 5

How to Test the Device or Call for Help

SOS is Initiated Cancel Button Appears

Press & hold the red SOS button.
It will announce, “Hold for 5 seconds, to call for help.”
When Cancel appears, you will get another 5 seconds to call off the alert.
It will announce, “Calling for help. You may release the button”.

NOTE: If you tap the Cancel button, the call will end & return to the Home Screen.

6 For help setting up, call us: 1-877-522-9633

NOTE: We recommend that you test the device weekly.

Calling

If SOS is not canceled the device screen will display “Calling.”
At this point it is attempting to dial & connect with the Monitoring Center.

Dialing

Next, the screen will display, “Dialing.”
At this point you will hear ringing until it connects.

Connected

Finally, the screen will display, “Connected.”
A dispatcher will speak through the device to ascertain the medical alert user’s status.

For help setting up, call us: 1-877-522-9633 7

How Auto Fall Detection Works
The feature will activate after sudden, downward movement, followed by 30 seconds of no movement. If able, the medical alert user should always press SOS.
NOTE: Be advised that in the event of a fall by the medical alert user, if they promptly resume movement, the Fall Detection functionality will not be triggered.

After a fall, followed by no movement for 30 seconds, it will announce, “Have you fallen ?”

Home Screen Did you fall ?

Tapping CANCEL’ will end the Fall Detection sensor & will return to the Home Screen. TappingHELP’ will force a call to the Monitoring Center.

8 For help setting up, call us: 1-877-522-9633

NOTE: The signal is NOT received by the Monitoring Center if you select `CANCEL.’

The status bar will continue to progress.
After 10 seconds, if nothing is selected,

Status Bar Progresses

Calling … Connected

it will automatically place a call to the Monitoring Center.
Finally, the screen will display, “Connected.”
The signal has been received & the medical alert user is now in the queue for the next available rep.
A dispatcher will speak through the device.

For help setting up, call us: 1-877-522-9633 9

View Your Steps & Set a Goal

Home Screen

From the Home Screen, tap the center of the watch face.
It will minimize & then display the Main Menu screen.

From the Main Menu, tap on the Steps App (tennis shoe icon).

Main Menu
The steps overview will display today’s current number of steps & your set goal.
Steps Overview
10 For help setting up, call us: 1-877-522-9633

Change Goal Button

To update a step goal, scroll up & tap the Change Goal button.
It will direct you to the goal screen.

Tap the plus (+) or minus (-) button to increase or decrease the number of steps by either 100 or 500.

Goal Screen Save Button

Scroll up & tap the Save button.
The display will return to the steps overview with the new goal.

For help setting up, call us: 1-877-522-9633 11

How to View the Watch Face Gallery

Home Screen

From the Home Screen, tap the center of the watch face.
It will minimize & then display the Main Menu screen.

From the Main Menu, swipe from right to left to display the Settings Screen.
Main Menu
From there, tap the Gear icon. It will direct you to Device Info.
Settings Screen
12 For help setting up, call us: 1-877-522-9633

From the Device Info screen, tap on the User Settings button.
It will direct you to the PIN Screen.

User Settings Button

PIN Screen

Enter the default passcode: 1-2-3-4.
Upon entry of the last code digit, it will direct you to the Settings Menu.

From there, tap the Watch Face button.
It will direct you to the Watch Face Gallery.
Cont’d next page >

Settings Menu

For help setting up, call us: 1-877-522-9633 13

Digital – Sky

Digital – Blue

Digital – Purple

Full Digital Blue on Black

Full Digital Green on Black

Full Digital Orange on Black

Digital – Orange

Digital – Green

Dial – Black

Dial – Blue

Dial – Purple

Dial – Indigo

Full Digital Blue on Indigo

Full Digital Green on Indigo

Full Digital Orange on Indigo

Full Dial – Black

To scroll through the Watch Face Gallery, swipe from right to left.
Once you’ve found the preferred display, tap on it to save.

14 For help setting up, call us: 1-877-522-9633

For help setting up, call us: 1-877-522-9633 15

How the Shake-to-Wake Feature Works
When the Shake-to-Wake feature is enabled, the watch face will wake up whenever it senses the medical alert user move an arm up to view the time, etc.
NOTE: This is a feature that can be turned off any time to help extend battery life.

To find it, tap the Gear icon.
Next, tap User Settings.

Settings Screen

PIN Screen

From the PIN Screen, enter the default passcode: 1-2-3-4.
Upon entry of the last code digit, it will direct you to the Settings Menu.

16 For help setting up, call us: 1-877-522-9633

Settings Menu Warning Screen

Beneath the option Shake-to-Wake, slide the switch on ( left to right )
It will prompt a warning screen.
Tap the `Yes’ button to reboot the watch.
The screen will display the message, “Rebooting.” It’ll take 1 2 minutes.

NOTE: No change will take effect until the watch is rebooted.

Rebooting ..

When the reboot is finished, the screen will display the Bay Alarm Medical logo & then return to the Home Screen.

For help setting up, call us: 1-877-522-9633 17

View Today’s Weather Forecast

Main Menu Weather Forecast

From the Main Menu, tap the Weather App (rain cloud icon).
It will direct you to an overview of today’s local weather.
Scroll through the weather forecast screen to view info.
Swipe from the bottom of the watch screen, to the top.

More Weather

Stats include: today’s temperature range, weather condition, humidity, wind speed & times for both sunrise & sunset.

18 For help setting up, call us: 1-877-522-9633

How to Change the Brightness & Volumes

Settings Menu

From the PIN Screen, enter the default passcode to access the Settings Menu.
(For more steps to get to this screen, see pages 12 & 13)

From there, tap the Brightness buttons & find the right intensity.

Brightness Screen

From there, tap the Volume buttons & make adjustments.
Volume Screen
For help setting up, call us: 1-877-522-9633 19

How to Power Off the Device

PIN Screen

From the PIN Screen, enter the default passcode to access the Settings Menu.
(For more steps to get to this screen, see pages 12 & 13)

From there, scroll all the way down the list of settings.

Settings Menu

Tap the red `Power Off’ button.

`Power Off’ button 20 For help setting up, call us: 1-877-522-9633

How to Reset the Device

Home Screen Rebooting

Press & hold the Home Button (right side) for 60 seconds.
The watch will vibrate & start the reset process.
After about 30 seconds, the screen will display the Bay Alarm Medical logo.
Once it completes, it’ll return to the Home Screen.

For help setting up, call us: 1-877-522-9633 21

FAQs
Q: May I shower while still wearing my SOS Smartwatch ?
We would advise against submerging the device in water while bathing. However, it is permissible to leave it on during showering.
Q: Can the SOS Smartwatch connect to a cellular phone ?
No, this device is separate. Communication is provided by coverage we service with a sim card through AT&T or Verizon cellular service.
Q: What happens if I accidentally trigger an alarm on my watch ?
If this happens, allow the call to be directed to the Monitoring Center. A representative will respond via the device speaker. Confirm that it was a false alarm & that you are safe.
Q: Is it okay to wear the device if I have a pacemaker ?
There is a magnet in the device that could possibly affect the pacemaker, we highly recommend following up with your doctor to determine if this device can be used.
22 For help setting up, call us: 1-877-522-9633

Bay Alarm Medical App with Caregiver Tracking
Stay in the know. See the current location of your loved one in real-time. Access location history & get notified if the battery gets low.
Free download for all SOS Smartwatch users.

Refer A Friend, Reward Yourself
Receive a FREE month of service if you have a friend sign up with Bay Alarm Medical.
How do I get my free month ?
After 60 days following your friend’s activation, we will process a credit for a free month of service to you. In order to receive your credit, please make sure they mention your full name at the time of order.
Is there a referral limit ?
Not at all ! Tell as many friends as you’d like. Receive a free month for each friend that signs up with a new subscription plan. If 12 friends sign up & stay with us for 60+ days, then you could earn 12 months of free service !
24 To hear more about it, call us: 1-877-522-9633