Bay Alarm Medical SOS All In One Medical Alert System User Guide
- June 3, 2024
- Bay Alarm Medical
Table of Contents
SOS
All In One
Medical Alert System
User Guide
SOS All In One Medical Alert System
Contact
Customer Service & Tech Support
1-877-522-9633
Instructional Videos
www.BayAlarmMedical.com/videos
Emergency dispatchers may call.
Save this number for caller ID recognition:
1-844-996-0208
What’s Included
SOS Device| Charging Cradle| Neck Lanyard| Belt Clip
Service Bundles
In-Home Bundle
|
Auto Fall Detection Bundle
Device Features
- Lanyard Loop
- LED Light
- Speaker
- Emergency HELP Button
- Microphone
- Charging Port
Setting Up Your SOS All-In-One
-
Plug the charging cradle’s power cord into the power outlet. Place the device onthe charger. It will turn on automatically.
-
The status light on the device will turn RED, then announce, “Your device is now charging.” Allow the device to fully charge before using.
NOTE: It takes about 3 hours to charge,depending on the current battery life.
NOTE: False alarms can happen even when precautions are taken. If an alarm is set off by accident, let the call go through to the Monitoring Center. A representative will come over the SOS device speaker. Simply respond back to let the operator know you’re okay & that it was an accidental button- push. -
When the device is fully charged, the status light will turn GREEN, then announce, “Your device is now ready.”
-
If the device is not on, press & hold the “HELP” button for 3 seconds.
-
It may announce, “Hello, it is time to test your system to make sure it is working properly. Please press & hold the HELP button for 3 seconds.” ■
Test the Range
The Range Test will help determine the connection between the Wearable Button
& your SOS device.
The maximum distance of proper function between the two is about 600 ft (200
yds).
NOTE: Obstacles like concrete walls & other interference may affect the
ability to connect.
In an emergency, it’s important to know areas the Wearable Button works &
doesn’t work.
Test it in high-risk & common places inside the home (stairs, bathrooms,
living room, bedroom, kitchen, laundry room).
Test it outside the house (driveway, sidewalk, garage, backyard garden,
walkway steps). ■
NOTE: It may be helpful to have two people perform the range test. Person
1 will stay at the SOS device on the charging cradle to listen for the steady
tone. Person 2 will press the personal Help Button in different locations
around the residence & yard.
Test the Device
The Device Test will help you confirm that your unit is fully functional.
NOTE: We recommend that you test the device once per month.
-
Press & hold the “HELP” button for 3 seconds. It will announce, “Placing an Emergency call now.”
NOTE: It can take up to 60 seconds for a live dispatcher to connect over the 2-way speaker. The speed of connection depends on the network coverage in the area. -
The Monitoring Center will connect over the 2-way speaker. Let the operator know that you are just testing the device. Follow their instructions from there. ■
NOTE: If the call cannot be placed due to poor connection or other issues, it’ll announce, “Call failed.” Please try again.
Test the Device
The Device Test will help you confirm that your unit is fully functional.
NOTE: We recommend that you test the device once per month.
-
Press & hold the “HELP” button for 3 seconds. It will announce, “Placing an Emergency call now.”
NOTE: It can take up to 60 seconds for a live dispatcher to connect over the 2-way speaker. The speed of connection depends on the network coverage in the area. -
The Monitoring Center will connect over the 2-way speaker. Let the operator know that you are just testing the device. Follow their instructions from there. ■
NOTE: If the call cannot be placed due to poor connection or other issues, it’ll announce, “Call failed.” Please try again.
FAQs
Q: Is the All-In-One device only meant to be used away from home?****
– The All-In-One device is designed to be used in & away from home. Network
coverage for at-home use can be affected by large trees surrounding the home
or the type of home structure (brick, cement, etc.) .
– We highly recommend that you test your All-in-One device & Wearable Button
at least once per month.
Q: The device says that I can cancel my alarm. When is it okay to cancel an alarm?****
– You should never cancel an alarm for any reason. If it is a false alarm or
test, please let the alarm connect fully with a live dispatcher & kindly let
them know you are safe.
– When an alarm is triggered, the Monitoring Center is alerted immediately.
Cancelling a call may cause confusion for our dispatchers. It’s always best to
confirm your status.
Q: Does the Wearable Button have a two-way speaker ?****
– The Wearable Button does not have a speaker built into it. All communication
will only happen through the All-In-One device.
– When pressed, the Wearable Button will transmit a signal to the All-In-One
device, where the live dispatcher will communicate via the two-way speaker.
Q: May I take a bath with the All-In-One device & the Wearable Button ?****
– While our devices are water resistant, they should not be submersed in
water. They are not waterproof.
– Taking showers while wearing either device is fine. ■
Bay Alarm Medical Caregiver Tracking App
Stay in the know. See the current location of your loved one in real-time.
Access location history & get notified when the battery gets low. Download the
app.
User Agreement
By using this device, you acknowledge & accept all that follows.
Coverage
This product requires that there be adequate cellular coverage to work
properly. It is important to test the device to know if it works in your area.
Remember that your environmental & topographical conditions may also affect
your coverage.
If you experience coverage issues, please contact your dealer immediately.
Charging
Battery life will vary based on settings selected by your dealer. Please
contact your dealer with any questions.
Wear your device at all times & only charge when necessary. Failure to follow
charging procedures will result in the device not being able to function
properly.
Water-Resistant
Although the device is IP67 water-resistant, it should not be submersed in
water. It is not waterproof. If exposed to water, the device should be towel-
dried.
Pacemakers
Individuals with pacemakers should consult their physician & review their
pacemaker materials regarding interaction with cell phones, & take the same
precautions the materials recommend for this device.
Location-Based Services
Some of the Equipment uses technology to permit third-parties, including the
Monitoring Center, to determine where you are physically located at any given
time (the “Location Based Services”). Location Based Services may work even if
you are not in communication with the Monitoring Center. The accuracy of the
Location Based Services is limited, & the Company, the Operators, the
Monitoring Center, the Responders, or others may not be able to identify your
location or the location of the Equipment precisely or at all. You authorize
the Company to collect location-based information. We will only share your
location-based information with the Operators, the Monitoring Center, the
Responders, any person or entity that acquires the Company and/or the
Company’s interest in & to the Monitoring Services, or any other person or
entity you specifically designate & only for the purpose of providing &
improving the Monitoring Services.
ANY & ALL LOCATION-BASED
INFORMATION IS MADE AVAILABLE FOR
INFORMATIONAL & PLANNING PURPOSES ONLY & IS NOT INTENDED TO BE RELIED UPON IN
SITUATIONS WHERE PRECISE LOCATION INFORMATION IS NEEDED OR WHERE ERRONEOUS,
INACCURATE, TIMEDELAYED OR INCOMPLETE LOCATION OR MAP DATA MAY LEAD TO DEATH,
PERSONAL INJURY, OR PROPERTY OR ENVIRONMENTAL DAMAGE. YOU AGREE THAT LOCATION-
BASED INFORMATION MAY VARY FROM ACTUAL LOCATION(S), ROAD, OR TERRAIN
CONDITIONS DUE TO FACTORS THAT CAN AFFECT THE ACCURACY OF THE MAP DATA, SUCH
AS, BUT NOT LIMITED TO, WEATHER, ROAD, & TRAFFIC CONDITIONS, GEOPOLITICAL
EVENTS, & CONDITION OR STATUS OF YOUR CELLULAR PHONE OR CELLULAR SERVICES. WE
DO NOT GUARANTEE ACCURACY OR COMPLETENESS OF ANY LOCATION- BASED INFORMATION.
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, & (2) this device must accept any interference received,
including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user‘s authority to operate the equipment.
This equipment has been tested & found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses & can radiate radio
frequency energy and, if not installed & used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off &
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment & receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. ■
Refer A Friend, Reward Yourself
Receive a FREE month of service if you have a friend sign up with Bay Alarm
Medical.
How do I get my free month ?****
– After 60 days following your friend’s activation, we will process a credit for a free month of service to you. In order to receive your credit, please make sure they mention your full name at the time of order
Is there a referral limit ?****
– Not at all ! Tell as many friends as you’d like.
– Receive a free month for each friend that signs up with a new subscription
plan.
– If 12 friends sign up & stay with us for 60+ days, then you could earn 12
months of free service ! ■
To hear more about it, call us: 1-877-522-9633
SOS
All In One
Medical Alert System
© All Rights Reserved. Bay Alarm Medical & GetSafe
are part of the Bay Alarm Family of Companies.