Bay Alarm Medical SOS Smartwatch Medical Alert System User Guide

Bay Alarm Medical SOS Smartwatch Medical Alert System

Specifications

• Device: SOS Smartwatch
• Features: Fall Detection, Touch Screen, SOS Button, Home Button, Mic, Speaker
• Battery Life: Up to 1 day

Product Usage Instructions

Setting Up Your SOS Smartwatch

1. Connect the charging cable by inserting the micro USB into the docking cradle and the standard USB into the power supply. Plug it into a power outlet.
2. Dock the device on the cradle with the SOS button facing up. The device will turn on and announce “Your device is now charging.”
3. Charging may take up to 6 hours. An LED light on the docking cradle will be RED during charging and turn GREEN when fully charged.

Accessing Settings

1. From the Home Screen, tap the centre of the watch face to display the Main Menu.
2. Swipe from right to left on the Main Menu to access the Settings Screen by tapping the Gear icon.

Viewing Device Information

• Tap the Gear icon on the Settings Screen to view Device Info.
• Scroll to see details like phone number, IMEI number, ICCID number, serial number, and firmware.

Testing the Device or Calling for Help

To initiate an SOS or call for help, press and hold the red SOS button. Follow on-screen instructions and announcements to complete the process.

What’s Included

Service Packages

SOS Smartwatch Features

1. Touch Screen
2. SOS Button ( & Back Button )
3. Home Button ( & Sleep Button )
4. Mic
5. Speaker
6. Charging Port

Setting Up Your SOS Smartwatch

Stay protected & wear your device daily. Charge it up at night.

• Connect the charging cable. Insert the micro USB to the docking cradle & the standard USB to the power supply. Plug into a power outlet.
• Dock the device on the cradle, SOS button up. It will turn on & announce, “Your device is now charging.”

NOTE: Charging may take up to 6 hours.

• During the charging process, an LED light located on the docking cradle will display RED. Once the device is fully charged, the light will change to GREEN.

Battery Life
The SOS Smartwatch can last up to 1 day from a full battery charge.

NOTE: Low cell coverage & how often the device is activated ( like false alarms, or shake-to-wake ) will affect battery power.

• It is advised to only charge the device when deemed necessary. Although the device is capable of being charged daily, we do not recommend this practice.
• If removed too soon from the cradle, it will announce, “Watch not fully charged.”

Turn On Device

• If a device is fully off, hold the Home Button for a few seconds to switch on the device.

Access the Settings Screen

• From the Home Screen, tap the centre of the watch face.
  It will minimize & then display the Main Menu screen.

• From the Main Menu, swipe from right to left to display the Settings Screen.

• From there, tap the Gear icon.
  It will direct you to Device Info.

View Device Information

• To see it, tap the Gear icon.
  It will direct you to Device Info.

• To scroll through the Device Info screen, swipe from the bottom of the screen, to the top.

Listed details include:

1. Phone number
2. IMEI number
3. ICCID number
4. Serial number
5. Firmware

How to Test the Device or Call for Help

• Press & hold the red SOS button. It will announce, “Hold for 5 seconds, to call for help.”
• When Cancel appears, you will get another 5 seconds to call off the alert.
• It will announce, “Calling for help. You may release the button”.

NOTE: If you tap the Cancel button, the call will end & return to the Home Screen.

NOTE: We recommend that you test the device weekly.

• If SOS is not canceled the device screen will display “Calling.”
  At this point, it is attempting to dial & connect with the Monitoring Center.

• Next, the screen will display, “Dialing.”
  At this point you will hear ringing until it connects.

• Finally, the screen will display, “Connected.”
  A dispatcher will speak through the device to ascertain the medical alert user’s status.

How Auto Fall Detection Works

• The feature will activate after sudden, downward movement, followed by 30 seconds of no movement. If able, the medical alert user should always press SOS.

NOTE: Be advised that in the event of a fall by the medical alert user, if they promptly resume movement, the Fall Detection functionality will not be triggered.

• After a fall, followed by no movement for 30 seconds, it will announce, “Have you fallen ?”

• Tapping ‘CANCEL’ will end the Fall Detection sensor & will return to the Home Screen. Tapping ‘HELP’ will force a call to the Monitoring Center.

• The status bar will continue to progress.

• After 10 seconds, if nothing is selected, it will automatically place a call to the Monitoring Center.

• Finally, the screen will display, “Connected.”

• The signal has been received & the medical alert user is now in the queue for the next available rep.

• A dispatcher will speak through the device.

View Your Steps & Set a Goal

• From the Home Screen, tap the center of the watch face.
  It will minimize & then display the Main Menu screen.

• From the Main Menu, tap on the Steps App (tennis shoe icon).

• The steps overview will display today’s current number of steps & your set goal.

• To update a step goal, scroll up & tap the Change Goal button. It will direct you to the goal screen.
• Tap the plus (+) or minus (-) button to increase or decrease the number of steps by either 100 or 500.
• Scroll up & tap the Save button. The display will return to the overview of the steps with the new goal.

How to View the Watch Face Gallery

• From the Home Screen, tap the center of the watch face. It will minimize & then display the Main Menu screen.
• From the Main Menu, swipe from right to left to display the Settings Screen.
• From there, tap the Gear icon. It will direct you to Device Info.

• From the Device Info screen, tap on the User Settings button.
• It will direct you to the PIN Screen. Enter the default passcode: 1-2-3-4.
• Upon entry of the last code digit, it will direct you to the Settings Menu. From there, tap the Watch Face button.
• It will direct you to the Watch Face Gallery.
• Cont’d next page >

How the Shake-to-Wake Feature Works

• When the Shake-to-Wake feature is enabled, the watch face will wake up whenever it senses the medical alert user move an arm up to view the time, etc.

NOTE: This is a feature that can be turned off any time to help extend battery life.

• To find it, tap the Gear icon. Next, tap User Settings.

• From the PIN Screen, enter the default passcode: 1-2-3-4.

• Upon entry of the last code digit, it will direct you to the Settings Menu.

• Beneath the option Shake-to-Wake, slide the switch on ( left to right ) It will prompt a warning screen.

• Tap the ‘Yes’ button to reboot the watch.

• The screen will display the message, “Rebooting.” It’ll take 1 – 2 minutes.

NOTE: No change will take effect until the watch is rebooted.

• When the reboot is finished, the screen will display the Bay Alarm Medical logo & then return to the Home Screen.

View Today’s Weather Forecast

• From the Main Menu, tap the Weather App (rain cloud icon).
• It will direct you to an overview of today’s local weather.
• Scroll through the weather forecast screen to view info. Swipe from the bottom of the watch screen, to the top.
• Stats include: today’s temperature range, weather condition, humidity, wind speed & times for both sunrise & sunset.

How to Change the Brightness & Volumes

• From the PIN Screen, enter the default passcode to access the Settings Menu.
• ( For more steps to get to this screen, see pages 12 & 13) From there, tap the Brightness buttons & find the right intensity.
• From there, tap the Volume buttons & make adjustments.

How to Power Off the Device

• From the PIN Screen, enter the default passcode to access the Settings Menu.
• ( For more steps to get to this screen,
• From there, scroll all the way down the list of settings.
• Tap the red ‘Power Off’ button.

How to Reset the Device

• Press & hold the Home Button (right side) for 60 seconds. The watch will vibrate & start the reset process.
• After about 30 seconds, the screen will display the Bay Alarm Medical logo.
• Once it completes, it’ll return to the Home Screen.

FAQs

Q: May I shower while still wearing my SOS Smartwatch ?

We would advise against submerging the device in water while bathing. However, it is permissible to leave it on during showering.

Q: Can the SOS Smartwatch connect to a cellular phone ?

No, this is a separate device. Communication is provided by coverage that we service with a sim card through AT&T.

Q: What happens if I accidentally trigger an alarm on my watch ?

If this happens, allow the call to be directed to the Monitoring Center. A representative will respond via the device speaker. Confirm that it was a false alarm & that you are safe.

Q: Is it okay to wear the device if I have a pacemaker ?

There is a magnet in the device that could possibly affect the pacemaker, we highly recommend following up with your doctor to determine if this device can be used.

Bay Alarm Medical App with Caregiver Tracking

• Stay in the know. See the current location of your loved one in real-time. Access location history & get notified if the battery gets low.
• Free download for all SOS Smartwatch users.

Refer A Friend, Reward Yourself

Receive a FREE month of service if you have a friend sign up with Bay Alarm Medical.

• How do I get my free month ?
• After 60 days following your friend’s activation, we will process a credit for a free month of service to you.
• In order to receive your credit, please make sure they mention your full name at the time of order.
• Is there a referral limit ?
• Not at all ! Tell as many friends as you’d like.
• Receive a free month for each friend that signs up with a new subscription plan.
• If 12 friends sign up & stay with us for 60+ days, then you could earn 12 months of free service !

CONTACT

• www.BayAlarmMedical.com
• To hear more about it, call us: 1-877-522-9633
• www.BayAlarmMedical.com/videos.

© All Rights Reserved. Bay Alarm Medical & GetSafe

References

• #1 Rated Medical Alert Systems: Life-Saving Alert Buttons From $24.95
• What is a Medical Alert System? FAQ & Videos - Bay Alarm Medical

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