Panasonic KX-HDV130 HDV Series Phone User Guide

: May 15, 2024
: Panasonic

Table of Contents

KX-HDV130 HDV Series Phone
Product Information
Specifications:
- Product Usage Instructions
Getting Started:
Basic Troubleshooting:
Quick Tips:
- Frequently Asked Questions (FAQ):
Q: How do I reset my HDV Series Phone?
Q: How do I transfer a call using my HDV Desk Handset?

KX-HDV130 HDV Series Phone

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Product Information

Specifications:

Models: Panasonic KX-HDV130, KX-HDV230, KX-HDV330
Network: Ethernet connectivity
Display: Main LCD screen
Features: Soft keys, Navigator Key

Product Usage Instructions

Getting Started:

Connect to the Network:
- Plug the ethernet cable into the back of the phone and then
  into a LAN port or a PC port.
Connect the Power Supply.
Plug the handset cord into the receiver and into the
device.

Basic Troubleshooting:

If facing issues with the device, follow these steps:

Check date and time settings on the screen.
Ensure internet connection is working and phone is
connected.
Verify the cable from the internet router is connected to the
LAN port at the back of the phone.
If error message displayed, factory reset the HDV Desk Handset:
Press Setup or Settings.
Press # (hash key) and Dial 136.
Select Factory Reset.
Confirm and select Enter.
Wait for up to ten minutes for the reset process to
complete.

Quick Tips:

Here are some quick tips for efficient call management:

Transferring a Call:
Using your HDV Desk Handset, follow these steps to transfer a call:

1. Press Transfer during a call.
2. Dial the number or extension of the party to transfer the call

to.

3. Press Enter then OK.
4. Press Transfer or OK.
5. Wait for the other party to answer before announcing the

transfer.

Holding a Call:
To place a caller on hold:

1. Press Hold and put the receiver on-hook.
2. To retrieve a call on hold at your extension, follow specific

instructions based on model.

Frequently Asked Questions (FAQ):

Q: How do I reset my HDV Series Phone?

A: To reset the phone, press Setup or Settings, then press # and
Dial 136, select Factory Reset, confirm, and wait for the process
to complete.

Q: How do I transfer a call using my HDV Desk Handset?

A: Press Transfer during a call, dial the number or extension of
the party you wish to transfer the call to, press Enter then OK,
and wait for the other party to answer before announcing the
transfer.

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HDV Series Phone User Guide
Instructions for Panasonic KX-HDV130, KX-HDV230 and KX-HDV330 Models.

HDV Series Phone User Guide

Contents
HDV Series Phone User Guide

Getting Started

3

Basic Troubleshooting

4

Quick Tips

5

HDV Phone User Guide

6

Phone Screen

8

Soft Keys

9

Basic Operations

14

Feature Operations

16

Phonebook Management

20

2

HDV Series Phone User Guide
Getting Started
Let’s start by plugging in your phone by following the instructions below.
1
2
3
1. Connect to the Network. Plug the ethernet cable into the back of the phone and then into a LAN port or a PC port. 2. Connect the Power Supply. 3. Plug the handset cord into the receiver and into the device.
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HDV Series Phone User Guide
Basic Troubleshooting
Having difficulty getting your device to work? Follow these basic instructions for a quick fix.
Check that the correct date and time is showing on the screen Check internet connection is working and phone is connected Check cable from internet router is connected to LAN port at the back of phone
Error message displayed? Factory reset the HDV Desk Handset:
Press Setup or Settings. Press # (the hash key) and Dial 136 Select Factory Reset. Confirm and select Enter. Be aware that it may take up-to-ten-minutes for your phone to complete the reset process.
Firewall Settings
Ensure your firewall is set up for optimal VoIP calls by applying recommended settings from the Blueface Network Settings Guide. Should you continue to experience issues, please contact us on support@blueface-us.com.
4

HDV Series Phone User Guide
Quick Tips
This section will give you handset tips and tricks to help you manage calls more efficiently.
Transferring a Call
Using your HDV Desk Handset, follow the instructions below to transfer a call to another user:
Press Transfer during a call. Dial the number or extension of the party you wish to transfer the call to. Press Enter then OK Press Transfer or OK Wait until the other party answers to announce the transfer (this step can be omitted)
Note: While transferring on the KX-HDV230, if your chosen transfer recipient
does not answer, you may need to reselect that line and manually end the phone call before returning to your original call. Failure to do this may leave a blank voice message on the transfer recipient’s line.
Holding a Call
Using your HDV Desk Handset, place a call on hold by following the instructions below.
To place a caller on Hold, press Hold and put the receiver on-hook To retrieve a call on hold at your extension.
To place a caller on Hold, press Hold and put the receiver on-hook – KX- HDV130: Press Hold. – KX-HDV230: Press the green flashing flexible button.
Note: If a call is not retrieved within a specified time, you will hear an alarm
as a reminder.
5

HDV Series Phone User Guide
HDV Phone User Guide
6

HDV Series Phone User Guide

1. Enter: Confirm selected item.

2. Main LCD: See Main Display on [Page Number]

3. Soft Keys: A/B/C (left-to-right) are used to selected bottom-line display items.

4. Navigator Key: The four directional key located below Soft

Keys are used to move the cursor and select an item. If in

standby mode, pressing the keys performs the following:

Left: Used to display Incoming Call Log*1

Right:

Used to open the Phonebook.

Down:

Hold to display line status.

5. [x], Cancel

6. Ringer / Message Waiting / Missed Call Indicator: Phone lamp flashes.

7. Program Keys: Used to perform assigned function. When assigned as a Line Status key, it can be used to confirm a line’s status. Programmed keys can be modified from the Unified Communications Portal.

8. Handset Wall Mount: Stabilizes the handset while mounted to a wall

9. Headset Jack: Optional headsets can be used using the phone jack.

10. Message: Used to access your Voicemail Mailbox.

11. Redial: Redial the last dialled number.

12. Headset: Used to perform headset operations.

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HDV Series Phone User Guide
13. Headset: Used to perform headset operations. 14. Mute / Auto ANS: Used to receive an incoming call in
hands-free or to mute a call. 15. VOL: Adjust the ringer / receiver volume. 16. HOLD: Places a caller on Hold. When in standby, used to
retrieve on hold calls. 17. Microphone: Voice input while on hands-free mode. 18. SP-Phone: Used to place your handset on hands-free
mode. 19. Transfer: Transfer a call to another party. 20. Conference: Create a multi-party conversation. 21. Page Key: Used to switch the page of program keys
displayed on the self-labelling LCD. There are two pages of 12 program keys. 22. Self-labelling LCD: Details about the self-labelling LCD can be found on =[#Page]. 23. DSS Keys [01 20] (Function Keys1)2: Used to switch the page of DSS Keys displayed on the KX-HDV20 selflabelling LCD. There are two pages of DSS Keys. 24. DSS Page Keys*2: Used to switch the page of DSS Keys displayed on the KXHDV20 self-labelling LCD. There are two pages of 20 DSS keys.
A. In this manual, function key refers to both program eys and DSS keys.
B. These keys can be used when you connect a KX-HDV20 to the unit.
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HDV Series Phone User Guide

Phone Screens
This section explains the buttons and icons that appear on the display for the KX-HDV130,KX-HDV230, KX-HDV330 models.
1 2 3 4
1. Date and Time Display 2. Missed Call, New Message, Name/Number Display 3. Soft Keys: See Soft Keys on [INSERT PAGE NUMBER] for
more information.
4. Icon Legend

Icon

Function Call Forwarding Do Not Disturb Auto Answer Ringer Off ECO Mode Standby Display Page Switcher

Line Display: In Standby Mode, the line name is displayed. In all
other modes, if only one line is configured on the telephone, the line name is not displayed.
Sample Images: The display images in this manual are sample-
only, the actual display may vary in colour and/or appearance.

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HDV Series Phone User Guide

Soft Keys
Icons and information shown on the display will vary depending on context. To select an item shown on the display, press the orresponding soft key. Many of these functions are available using the Blueface Platform
Soft Key A [Left Button]

Soft Key A Icons

(None)/C

NE/RU/SX/X

Description
Call Forwarding
Press button to open the phonebook and hold for more than two seconds to lock the phonebook.
Return to the previous display.
When in Phonebook Lock, pressing this key and entering the password will unlock the Phonebook briefly. Pressing for two more seconds and entering thepassword will unlock the Phonebook. For more details on setting the password, visit Setting the Password on [Page #]. Default Passwords: not registered
Answers an incoming call.
Establishes a multi-party conversation (conference).

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HDV Series Phone User Guide

Soft Key B [Middle Button]

Soft Key B Icons

(None)/C

NE/RU/SX/X

Description
[Null] Press button to open the phonebook and hold for more than two seconds to lock the phonebook.
Return to the previous display.
When in Phonebook Lock, pressing this key and entering the password will unlock the Phonebook briefly. Pressing for two more seconds and entering thepassword will unlock the Phonebook. For more details on setting the password, visit Setting the Password on [Page #]. Default Passwords: not registered
Answers an incoming call.
Establishes a multi-party conversation (conference).

11

HDV Series Phone User Guide

Soft Key C [Right Button]

Soft Key C Icons

(None)/C

NE/RU/SX/X

Description
[Null] Press button to open the phonebook and hold for more than two seconds to lock the phonebook.
Return to the previous display.
When in Phonebook Lock, pressing this key and entering the password will unlock the Phonebook briefly. Pressing for two more seconds and entering thepassword will unlock the Phonebook. For more details on setting the password, visit Setting the Password on [Page #]. Default Passwords: not registered
Answers an incoming call.
Establishes a multi-party conversation (conference).
Special Character Entry Mode (Extended 1)
Reject incoming calls.
Advanceds to the next display screen.
Clears digits or characters.

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HDV Series Phone User Guide

Soft Key C [Right Button]

Searches for an item in the phonebook alphabetically. Select AM or PM when setting the time. Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Answers an incoming call.
Open a log of all incoming, outgoing and missed calls. Disconnect and make a new call without hanging up. Open a log of all incoming, outgoing and missing calls.

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HDV Series Phone User Guide

Basic Operations

This section will outline basic functionality of your KX-HDV handset, starting with going off-hook and on-hook. There are several ways to go off-hook.

Using a corded handset

Using the

Button

Using the Soft Buttons

Going Off-Hook
When you see the phrase Go Off-Hook, you can perform any of the following actions.

Lift the handset off of its cradle.

Press

while the handset is cradled, enabling hands-free mode.

Press

when using a compatible headset accessory.

Going On-Hook
When you see the phrase Go Off-Hook, you can perform any of the following actions.

Return the handset to its cradle.

Press

when using a headset or in hands-free mode.

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HDV Series Phone User Guide

Enabling Hands Free Mode
You can enable hands-free mode in one of the following ways:

In stand-by mode, press

While using the handset, press

to enable hands-free.

Once hands-free is activated, you can return the phone to its cradle.

Press

when using a compatible headset accessory.

Adjusting the Volume
All handsets have adjustable volume.
Adjust the ringer, handset, headset and speaker volume by using up / down arrows on the Navigator Key.

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HDV Series Phone User Guide

Feature Operations

This section provides instruction for all handset feature functions.

Making a Call
Dialling Manually

Go Off-Hook from Standby Mode.
Using the keypad on the handset, enter the number of the contact wish to call.

Press

or wait for the handset to automatically dial out.

To finish your call, return your phone receiver to On-Hook.

Phonebook Dial-out

Press the

using the left function button.

Navigate through the Phonebook using the up and down keys.

Go Off-Hook (lift the receiver)

Go On-Hook (return the receiver) to end the phone call.

Searching by Name

Press the

using the left function button.

Press the

Enter Name (Max 12 Characters) to search Phonebook.

Press will appear.

to search and the entry matching search

Go Off-Hook to begin the call.

Go On-Hook to end the call.

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HDV Series Phone User Guide

Making Calls Using Call Logs

Press

using the right function button.

Navigate through Call Log types using the up and down keys and press

Navigate through the

using the up and down keys.

Go Off-Hook to begin the call.

Go On-Hook to end the call.

Last Number Dialled
Press Go On-Hook to end the call.

Making Calls Using Call Logs
Go Off-Hook. Go On-Hook to end the call. To enable Auto Answer, press To disable Auto Answer, press To Reject an incoming call, press

until “Auto Answer On” appears. until “Auto Answer Off” appears.
while receiving a call.

Holding a Call

Hold Current Calls: Press

and go On-Hook (place the receiver down).

Retrieve Hold Calls: Go Off-Hook and then:

– KX-HDV130: Press the

button.

– KX-HDV 230/330: Press the

button.

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HDV Series Phone User Guide

Receiving a Second Call (Answer Call Waiting)
If you receive a second call while on another call you will hear Call Waiting tone.
To Disconnect Current Call and Speak with New Party
Go On-Hook while hearing Call Waiting tone. Go Off-Hook

To Hold Current Call and Speak with New Party

KX-HDV130: Press the

button while hearing Call Waiting tone.

KX-HDV230/330: Press the

button while hearing Call Waiting

tone. Then, press green flashinhg

button

Call Splitting (Speak with both parties)
You can switch between calls by following the instructions below.

Press

during a call.

Dial the number of an additional party and follow the model-specific instructions below.
KX-HDV130: Press

KX-HDV230/330: Press

then the green flashing DN button

linked to the party on hold.

Transferring a Call
There are multiple ways of transferring a call using the KX-HDV series of handsets.

Regular: Press

during a call, dial the number of the party you

want to transfer the call to and wait until recipient answers to announce the successful transfer.

Blind Transfer: Press On-Hook.

on a call, call the transferred party to and go

18

HDV Series Phone User Guide

Making a Conference Call
Follow the instructions below to set configure conference call preference.

Press

to put current call on hold.

Call the party you wish to add to the conversation.

After called party answers, press

to begin the conference call.

Go On-Hook to end the conference call.

Checking Messages
Upon receiving a voice message, Message displays and the Ringer Lamp turns red. Press Review your voice messages.
Checking Missed Calls
Press Press up and down arrows to select “Incoming Call Log” Press up and down arrows to select missed call

Call Forwarding/Do Not Disturb:
You can have incoming calls automatically forwarded to another destination. You can also have incoming calls rejected (Do Not Disturb). To access FWD/DND settings:

Scroll down through options and select

and select

If unit has multiple lines, use the up and down arrows to select a line and press

Use the arrows to select the type of

setting to apply, then press

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HDV Series Phone User Guide

Phonebook Management
The following section will teach users quick Phonebook Management tips.
Adding a New Phonebook Entry
Users can add up-to-500 phonebook entries. Press Using the navigation arrows, scroll to and select Enter Name (24 characters max), then press Use the navigation arrows to select the phone number type (1 to 5) and press If you select number type, enter the phone number (32 digits max) and press Press Repeat to add another.

Editing a Phonebook Entry

Press

Scroll down and select

then select

Scroll down and select [Edit], then select

Edit as required, press

Press

Searching for a Phonebook Entry
Press Scroll down and select [Phonebook], then select Enter the name of the contact you want to search for, then press Select the desired phone number from the search results. Go Off-Hook to make a call.

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HDV Series Phone User Guide

Deleting a Phonebook Entry

Press

Scroll down and select [Phonebook], then select

Enter the first characters of the desired name, then select

Select the desired item, then select

Scroll down and select

then select

Changing the LCD Display
Users can change what is displayed on the handset LCD while it is in standby mode.
Press Scroll and select Scroll and select Scroll and select Scroll and select the desired item.

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