GASTROBACK 42905 Design Ice Shaver Instruction Manual

: June 17, 2024
: GASTROBACK

GASTROBACK 42905 Design Ice Shaver

Product Information

Specifications

Model: Design Ice Shaver
Power Supply: 220-240 V ~, 50 – 60 Hz
Protection Class:
Maximum Power Consumption:
Operating Time and Breaks:
Item No.: 42905

Product Usage Instructions

Getting to Know Your Design Ice Shaver

Before using the ice shaver, familiarize yourself with the different components and features of the device.

Preparation

Ensure the device is unplugged before starting any preparation.
Follow the instructions to set the desired ice-shaving thickness.

Operation

Adjusting the Ice Shaving Depth:
The ice-shaving depth determines the coarseness or fineness of the shaved ice.
Follow the instructions provided to adjust the ice-shaving depth according to your preference.
Removing Components:
Disconnect the power plug from the socket.
Move the spindle all the way up into the motor head (turning the handwheel clockwise).

FAQ

Problem: Emergency Shutdown Required?

Cause: The stamp disc has fallen off the spindle.
Solution: Immediately unplug the device from the socket.

Problem: Serious Issue Occurred?

Cause: A serious problem has arisen.
Solution: Contact Gastroback Customer Service at Tel.: 04165/2225-0 or via Email: info@gastroback.de

Problem: Ice Too Warm?

Cause: The ice has become too warm.

Problem: Is Ice Too Cold and Hard?

Cause: The ice is too cold and therefore too hard to shave.

IMPORTANT NOTE – PLEASE READ CAREFULLY -BEFORE YOU USE THE DEVICE!

This GASTROBACK® product is intended for food processing.
For reasons of health protection and hygiene, these types of products are not allowed to be returned after usage, even when they have been used only once.
Check the product just as you would do in a retail store.
You only have to pay for a possible loss in value of the product, if this loss of value is caused by an unnecessary examination of the nature, characteristics, and function of the product’s handling.
An unnecessary way to check the nature, characteristics, and function of the product is the processing of food into meals and drinks.
If you have any questions about GASTROBACK® products, if your unit is not working properly, or if you need any accessories or spare parts for your GASTROBACK® product please contact our customer service center before returning the product.
We attach a certain importance to your safety. Thus, we ask you to read all provided instructions and information in this booklet carefully and completely, before you start running the appliance.
This will help you to know all the functions and properties of your new appliance. We especially ask you to adhere strictly to the safety information mentioned in these instructions.

Intended Use of Your Design Ice Shaver

This appliance is designed for cutting and scraping ice off drinking water, frozen beverages, sorbets, frozen juices, ice cream, and frozen food (e.g. yogurt and fruit or vegetables without any inedible parts).
Do not process any foreign materials or any food that is probably off. The appliance is only suited for processing edible food that is sufficiently solid but not too hard for cutting or scraping. This appliance is for household use only.
It is NOT intended for outdoor use or usage in moving vehicles or industrial, commercial, or trade use.
Do not attempt to use this appliance for any other than the intended use, described in these instructions. Any other use, especially misuse, can cause severe injuries or damage.
There is no warranty claim of the purchaser or liability to the recourse of the manufacturer if any damage and injuries are caused by unintended use, non-com-pliance with this manual, or any other improper treatment.

IMPORTANT SAFEGUARDS

These instructions are an essential part of the appliance. Save for further reference.
Carefully read all instructions before operating this appliance and save the instructions for further reference.
This will help you get familiar with the operation, adjustments, and functions of the appliance.
Especially, consider and follow the safety and operation instructions to avoid possible risks and hazards.
Before the operation, remove all shipping materials and promotional materials.
WARNING – DANGER OF INJURY AND SUFFOCATION! Do NOT let children play with the packaging materials or any part of the appliance.
Children may get cut, swallow parts, and/or block their respiratory tract! Extremely close supervision is required when the appliance is within reach of children and animals.
WARNING! Disconnect the appliance from the power supply, before assembling or disassembling any parts, moving or clea-ning the appliance, and when it is not in use.
WARNING – RISK OF ELECTRIC SHOCK! Do NOT place or immerse the appliance or power cord in water or other liquids to avoid electrical shock.
Do NOT pour or drip any liquids onto the appliance or power cord. Always remove spilled liquids immediately.
Cleaning must be done according to the instruc-tions in chapter ‘Care and Cleaning’.
When the appliance is live: Do NOT touch the appliance or the power plug with wet hands or while you are standing on a wet floor.
WARNING – DANGER OF INJURY! Always wait until all parts of the appliance have completely stopped, before touching them.
Do NOT attempt to interfere with any safety switches of the appliance.
WARNING – DANGER OF INJURY! Avoid contacting moving parts. Wait until all components have completely stopped before touching them.
WARNING – RISK OF FROSTBITES! On regular operation, extremely cold food is processed via the appliance (possibly -18°C).
Even the removable parts of the appliance may be cooled down accordingly. Moist skin may freeze solid immediately on cold surfaces.
Avoid touching extremely cold parts of your skin. If required, use appropriate gloves.
Do not operate or store the appliance outdoors or in humid or wet areas.
Do not attempt to use this appliance for any other than the intended use, described in this booklet.
Any other use, especially misuse, can cause severe injuries or damage by electric shock, overheating, fire, moving parts, or low temperature.
Any operation, repair, exchange, and technical maintenance of the appliance or any part of it (e.g. power cord) other than described in these instructions may only be performed at an authorized service center.
Please contact your dealer.

GENERAL SAFETY INSTRUCTIONS

Do not leave the appliance unattended, when it is connected to the power supply. Always switch off and unplug the appliance, before moving or cleaning it, or when the appliance is not in use.
For moving the appliance, do not hold the appliance via the power cord, handwheel, or ice container.
Any use of accessories, attachments, or spare parts that are not recommended by the manufacturer or damaged may result in injuries to persons and/or damage.
Do not use the appliance or any part of the appliance with any other device or for any purpose not described in this booklet.
Check the entire appliance regularly for proper operation (e.g. overheating, damage to the power cord or power plug, malfunction).
Do not attempt to operate the appliance, when the appliance or any part of it is likely to be damaged, and/or not working properly or when it has been subject to inadmissible strain (e.g. electrical or mechanical shock, overheating).
If a malfunction occurs during opera-tion, immediately unplug the appliance.
If in doubt, get in contact with an authorized service center for examination and/or repair.
Do not attempt to repair any part of the appliance by yourself.
The workspace must be clean, sufficiently stable and large, level, and water-resistant.
Do not place the appliance near the edge of the workspace.
During operation: At all sides leave approx. 10 cm (4 inches) of free space to walls, other objects, and the edge of the workspace.
Do not place the appliance or any part of it on or near sources of heat (e.g. burner, heater, oven).
This appliance can be used by persons (including children aged from 8 years on) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand and handle with the hazards involved. Cleaning may be done by children aged from 8 years under supervision only.
Children may not play with the appliance or any part of the appliance or the packaging. Do not leave the appliance or any part of it unattended, when they are in reach of children younger than 8 years or animals.
Do not fill any liquids or foreign objects into the appliance to avoid injuries and damage caused by overheating, fire, and electric shock.
Do not hold your fingers or any objects into the opening of the motor head, while the appliance is live. Do not touch the knife at the bottom of the ice container. Do not scratch the ice container with any hard objects.
During use, large amounts of condensate and meltwater may build up on the ice container. Always wipe off moisture and droplets in time to keep your workspace clear and dry.
After operation, always immediately remove the ice container from the appliance, expecting that liquid may drip from the ice container.
After each use: Clean and dry the appliance and its parts (see: ‘Care and Cleaning’). Do not place the appliance or power cord into an automatic dishwasher.

IMPORTANT SAFEGUARDS FOR ELECTRICAL APPLIANCES

The appliance works via an electrically driven motor and may only be connected to a protective mains power supply outlet.
Ensure that the ratings of your mains power supply correspond to the requirements of the appliance (220-240 V ~, 50 – 60 Hz). If in doubt, contact your electrician for further information.
In various foreign countries, the specifications for power supplies are subject to incompatible norms.
It is possible that power supplies in foreign countries do not meet the requirements for the safe operation of the appliance.
Before operating the appliance abroad, ensure that safe operation is possible.
Do NOT use any desktop multi-socket outlet, external timer, remote control systems, or extension cord.
Use a wall power outlet that is always accessible during operation, so you can unplug the appliance immediately in any case of malfunction or danger.
Do not place any clothes, tissue, or other foreign objects on, under, or into the appliance. Do NOT operate the appliance on metal surfaces.
Do not place the appliance on a power cord. Do not lay desktop multi-socket outlets near the appliance. The power cord may not touch hot surfaces, moving parts, or sharp edges.
Power cords may never be knotted, twisted, pulled, strained, or squeezed. Do not let the plug or power cord hang over the edge of the table or counter.
Ensure that no one will pull the appliance by the power cord. Always grasp the plug for disconnecting the appliance from the power supply.

TECHNICAL SPECIFICATIONS

Model:	Item No.: 42905 Design Ice Shaver

Power supply: Protection class:

Maximum power consumption: Length of power cord:

Weight: Dimensions:

Maximum size of ice pieces:

Capacity:

**Operating time and breaks:**

| 220-240 V ~, 50 – 60 Hz
Schutzklasse II (reinforced and/or doubled insulation)
35 W
approx. 80 cm (31 1/2 inch)
approx. 2.9 kg
approx. 190 mm x 190 mm x 360 mm (width x depth x height)
Diameter: 7.5 mm; height: 40 mm (cylindric)
Ice container (appliance): ca. 200 ml; Ice molds (accessory): ca. 200 ml
after max. 1 minute of continuous operation make a break of 10 minutes.

KNOWING YOUR DESIGN ICE SHAVER

GASTROBACK-42905-Design-Ice-Shaver-FIG-12

HOUSING with motor head and stable base: rubber feet avoid slipping on the workspace
ON/OFF BUTTON
HANDWHEEL for moving the spindle up and down
ICE CONTAINER: holding the knife and adjusting the knob
ADJUSTING KNOB: turn according to the snow icons on it

ACCESSORIES

Mit Dem Gerät Werden 4 Eisformen Mit Deckel Geliefert.

Note: According to technical improvements, the product may differ slightly in design and some specifications from the picture on the shipping box.

BEFORE FIRST USE

WARNING – DO NOT let children play with the appliance, any part of it, or the packaging! Do not leave the appliance, any part of it, or the packaging unattended, when they are in reach of children and/or animals.
Always unplug the appliance, before moving or cleaning the appliance and before removing any parts.
Do not place or immerse the appliance or power cord in water or other liquids or spill any liquids on the exterior of the appliance or the power cord.
Do not place the appliance or power cord in an automatic dishwasher.

Unpack the appliance and all accessories carefully. Check that no parts are damaged or missing (see: ‘Knowing Your Design Ice Shaver’).
Remove all shipping materials and promotional materials. However, do not remove any warning or information labels (e.g. the model label).
Select a sufficiently large workspace near a suited wall power outlet. However, ensure that the power outlet is always accessible. The workspace must be dry, sufficiently stable, water-resistant, and level (see: ‘Important Safeguards’).
Before first use and after an elongated period of storage, clean the appliance (see: ‘Care and Cleaning’).

IMPORTANT NOTES FOR OPERATION

IMPORTANT – Only process frozen drinking water, frozen beverages, or frozen food that is fit for consumption and sufficiently solid (e.g. ice cream, frozen fruit, or frozen vegetables) via the appliance.
The maximum amount is 200 ml; filling level: ca. 1 cm (1/2 inch) below the rim. Do NOT place any foreign objects, foreign materials, inedible parts of food, or food that may the off into the appli-ance or its parts.
It may be very demanding to separate frozen blocks of food into pieces of appropriate size. Therefore, any frozen food should be in fitting portions for being processed via your Ice Shaver. It is essential to select pre-frozen food accordingly and use fitting vessels for freezing. When using ice makers or ice cube trays, ensure that the pieces fit as well.
When freezing food by yourself: before placing the ingredients into the freezer, always remove all inedible parts (e.g. stalks, hard shells, seeds). Cut large parts to pieces of appropriate size.
Select fitting vessels for freezing. We recommend using the provided ice molds.
In general, the best results can be achieved only, when the ice is at a sufficient temperature. The optimum temperature depends on the type of ice you process (e.g. ice of clear water, frozen fruit juices, sorbet, ice cream, or frozen yogurt). As a rule of thumb: The higher the content of sugar, fat, and/or proteins, the lower the required temperature of the ice. Perhaps, you need a try to get the optimum results.
Cool the removable parts of the appliance, before processing ice. For this, at least select the coldest place in your refrigerator (e.g. for processing ice of clear water) or even the freezer (e.g. ice cream, frozen yogurt).
Keep in mind, that the freezing process in the provided ice molds of the appli-ance may require 10-12 hours (at -18°C). Therefore, if you wish to make ice by yourself, it is best to prepare the ingredients the day before and leave them in the freezer overnight.
Clear or flavored drinking water and frozen fruit juices may give extremely hard ice when at -18°C (the usual temperature of your freezer). For easier processing and to improve the lifetime of the knife and motor, leave this type of ice in the refrigerator for some time to let it rise in temperature and soften, before processing it via the appliance. Do NOT heat the ice for softening. Just leave it in the refrigerator or at ambient temperature for a while.
It may be possible to get stripes of ice cream with a high content of sugar, fat, and proteins (e.g. made with whole milk or cream, frozen yogurt). However, this type of ice may be sufficiently soft even when at freezer temperature (-18°C or colder).
For this task, it is essential to place the pusher disc, ice container, and inset into the freezer at least for 1 hour before processing. Try to process these types of ice immediately after taking them out of the freezer.
Additionally, adjust the knife of the Ice Shaver to a coarse cut (turning the adjusting knob clockwise).
It is much easier to get ice out of a vessel when holding the exterior of the vessel shortly under cold running tap water. Ensure that the ice will not fall out while doing so.
Immediately after processing a portion, you may fill the ice container again. However, keep in mind that the motor needs ca. 10 minutes for cooling down after continuous operation for 1 minute. On normal usage, this time limit will not be reached, because the appliance processes a portion of ice within seconds. An exception may be when processing plain or flavored ice immediately after taking it out of the freezer. In general, before processing, please allow these types of ice to warm up a little.
The vessels for collecting the slushed ice must fit into the base of the appliance and must have a sufficiently large opening. Otherwise, the slushed ice may miss the vessel and fall way off. Even for this purpose, the ice molds of the appliance are suited well. However, when fitting dessert dishes or drinking mugs at hand, it is a good idea to scrape the ice directly onto your dessert or into your beverages.
Slushed ice will melt extremely fast. This holds especially with high ambient temperatures. Therefore, process the ice just before consumption. You may store slushed ice for some hours in a closed vessel in the freezer.
However, in this case, you should expect changes in consistency and a high loss of quality.
Hold a dish or tablet at hand for placing the ice container onto it, after opera-tion. This will help keep your workspace clean and dry and therefore avoid damage and risk of electric shock or slipping due to moisture.

OPERATION

WARNING – Always ensure that the appliance and all its parts are out of reach of children younger than 8 years and animals. Do not leave the appliance unattended, while it is connected to the power supply and/or in reach of children.
WARNING – When liquids run out and/or under the appliance (e.g. melt-water or condensate), immediately unplug the appliance and wipe dry the appli-ance and workspace (see: ‘Solving Problems’).
Also, immediately remove any pieces of ice that fell way off. After the operation, unplug the appliance, remove the ice container, and place the ice container onto a dish or a tablet. This will prevent hazards and damage caused by moisture.
WARNING – Risk of Frostbite: Avoid any long-lasting direct contact of your skin with any objects at very low temperatures (e.g. ice, frozen food, cooled parts of the appliance). Moist skin may freeze solid immediately to any objects at freezer temperature. If required, use protective gloves.
Please refer to the notes given in the previous chapter ‘Important Notes for Operation’.
IMPORTANT – After each 1 minute of continuous operation, leave the motor cool down for ca. 10 minutes to avoid overheating. On normal usage, you will rarely reach this time limit.

PREPARATION

When freezing food by yourself: At least 10 hours before processing via the appliance, fill the prepared mixture or drinking water into the ice mold at the maximum to the upper filling level (ca. 200ml). Alternatively, use another suited vessel. Thereafter, close the lid and carefully place the vessel in an upright and horizontal position in the freezer. Ensure that the bottom of the vessel is dry. Otherwise, it may freeze solid to the freezer’s interior.
At least 1 hour before processing the ice: Place the removable parts of the appli-ance (ice container, inset, pusher disc) and, if required, your vessel for the slushed ice into the freezer too or at least into the refrigerator. This will prevent the ice from melting already during processing (see: ‘Removing the Ice Container’).
Hold a sufficiently large dish or tablet at hand for placing the ice container on it during filling and after operation.
Place the appliance on a water-resistant and sufficiently large workspace.
Turn the handwheel counter-clockwise, to move the spindle down to the lowest position.
- Directly before operation
Take the parts of the appliance out of the freezer or refrigerator.
Ensure to avoid getting scratched via the spikes of the pusher disc. While holding the pusher disc with the coupling onto the spindle, turn the pusher disc clockwise (to the right), until the spindle slides into the coupling. Then turn the pusher disc a little further for locking it at the spindle. Ensure, that the pusher disc is locked stably and will not fall off.
Turn the handwheel clockwise, to move the spindle upwards and retract it completely into the motor head.
- ADJUSTING THE CUT
The cut (coarse or fine) is adjusted via the adjusting knob at the bottom of the ice container. Small and large ice crystals on the knob show the correct direction.
- Turning clockwise: coarser cut
- Turning counter-clockwise: finer cut
- IMPORTANT – If required, the cut may be re-adjusted between successive portions or during the operation of the motor. However, after moving the pusher disc down onto the ice, avoid turning the adjusting knob, while the motor is idle.
- FILLING THE ICE CONTAINER
With the broad rim facing upwards, place the black inset into the ice container of the appliance. Then fill in the ice. The maximum filling level is 1cm (1/2 inch) below the rim. Ensure that no parts are protruding from the rim.
Push the ice container into the racks below the motor head. For this, hold the appliance via the other hand at the motor head. Push the ice container in until it engages with an audible clicking noise. Doing so, you can feel a remarkable resistance.
Move the spindle down onto the ice by turning the handwheel counter-clockwise until you feel a resistance.
Place a fitting vessel on the base of the appliance below the ice container.
- PROCESSING THE ICE
Insert the power plug into the wall power outlet.
Hold the on/off button pressed until the desired amount of slushed ice is produced.
- You may stop operation at any time by simply releasing the on/off button.
- NOTE
- The motor stops automatically when the spindle reaches its lowest point. Possibly, some ice may still be left in the ice container.
- This is intentional and protects the knife in the ice container from damage via the spikes of the pusher disc.
- IMPORTANT – Water may drip from the ice container, even when the ice container is empty.
- Therefore, always immediately after the operation, remove the ice container from the appliance and place it on a sufficient dish or tablet.
- This will avoid damage due to meltwater and condensate.
- REMOVING THE ICE CONTAINER
Unplug the appliance. Move the spindle up into the motor head by turning the handwheel clockwise to the stop.
Grasp the ice container by the handle and pull the ice container out. Place the ice container on a dish or tablet to avoid damage caused by dripping water.
- You may fill the ice container again, immediately after processing a portion.
- However, it may be essential to empty the ice container, before filling in the next portion. Otherwise, the appliance may not be able to scrape the ice.
- AFTER USAGE
Empty the ice container completely and clean the appliance and all used parts (see: ‘Care and Cleaning’).
- You may use the ice molds of the appliance for storing slushed ice. For this, place the ice mold into the freezer with the lid closed. Please consider that the consistency of the slushed ice cannot be preserved for long.
- The ice will get harder and coarser during storage.
- IMPORTANT – Clean the appliance even after processing exclusively plain ice without any further ingredients. Otherwise, harmful germs could build up on the parts of the appliance.

CARE AND CLEANING

WARNING – Always ensure that the appliance and all its parts are out of reach of children younger than 8 years and animals.
Always unplug the appli-ance and remove the ice container, before cleaning the appliance.
Do not immerse or place the appliance or power cord in water or any other liquid.
Do not spill or drip any liquids on the appliance. Do NOT place the appliance in an automatic dishwasher.
For cleaning, only use lukewarm water. Do not use hard or edged utensils, scouring pads, or abrasive or corrosive cleaning agents (e.g. bleach, solving agents) to avoid damage to the surfaces.
Do NOT use boiling water for cleaning any parts of the appliance.

NOTE

The removable parts of the appliance may be cleaned in an automatic dishwasher.
However, we strongly recommend cleaning the parts manually, because on regular usage dishwasher agents and high temperatures may damage the surfaces.

REMOVE THE PARTS

Ensure that the motor and spindle of the appliance come to a standstill. Unplug the appliance.
Turn the handwheel clockwise to move the spindle completely upwards into the motor head. Pull out the ice container and empty it.
Move the spindle down again (turning the handwheel counterclockwise). Turn the pusher disc counter-clockwise (to the left) until you can pull it down and off.
- CLEANING THE REMOVABLE PARTS
- IMPORTANT -The knife in the bottom of the ice container and the spikes at the pusher disc are very sharp-edged. Handle with care to avoid injuries during cleaning. .
Clean the ice container, inset, pusher disc, and ice molds in warm dishwater and a soft nylon brush. Rinse thoroughly with clear water and dry all parts.
- Alternatively, you may clean the parts in the upper rack of your automatic dishwasher. However, manual cleaning is the better method for preserving the lifetime of the parts.
- CLEANING THE APPLIANCE
Turn the spindle to the lowest position and dip the lower end of the spindle in a beaker with lukewarm dishwater. Then, remove any residues of food via a small soft brush (e.g. a toothbrush).
Wipe the opening of the motor head, the housing of the appliance, and the power cord via a soft cloth moistened with warm dishwater.
Wipe the surfaces with clear water, then wipe dry all parts.
Leave the appliance and all parts dry naturally, where all parts are out of reach of young children and animals.
- REASSEMBLING THE APPLIANCE
Mount the pusher disc at the spindle, turning the pusher disc clockwise (to the right) until it engages tangibly. Via the handwheel move the spindle completely upwards into the motor head.
Place the insert into the ice container and push the ice container into the racks below the motor head.

When you do not wish to use the appliance again for an elongated period, please refer to the following chapter ‘Storage’.

STORAGE

WARNING – When the appliance is not in use, always unplug the appli-ance. Do not leave the appliance unattended, while it is connected to the power supply and/or in reach of children younger than 8 years and animals.
Do not hold the appliance at the power cord, handwheel, or ice container for moving the appliance.
Do not place any heavy or hard objects on or in the appliance or any of its parts.
The power cord may never be knotted, twisted, pulled, strained, or squeezed. Do not leave the power cord hanging down from the storage surface.
Do not use the parts of the appliance for any other purpose than described in this booklet.

Clean the appliance and all parts before storage to avoid germs building up on the surfaces (see: ‘Care and Cleaning’). Reassemble the appliance after cleaning. Store the ice molds with the appliance.
If required, grasp the appliance at both sides and place it on a sufficiently stable, level, and dry surface, where it is protected against inadmissible strain (e.g. falling, mechanic shock, direct sunlight).
You may lay the power cord loosely around the base of the appliance.

SOLVING PROBLEMS

If problems occur during usage, you will find solutions here.

Problem	Possible cause	Solution
Emergency off required?		Unplug the appliance.

There is a rattling noise during the operation.

IMMEDIATELY release the on/ off button and unplug the appliance.

| The pusher disc fell off the spindle.| Via the handwheel move the spindle upwards completely. Then pull out the ice container (see: ‘Operation’). Ensure that the pusher disc is engaged correctly at the spindle.
Hard parts of the ingredients are in the ice container (e.g. stalks, stones).| Via the handwheel move the spindle upwards completely. Then pull out the ice container (see: ‘Operation’). Remove the hard parts from the ice container. Then try again
The coupling of the pusher disc is damaged.| Via the handwheel move the spindle upwards completely. Then pull out the ice container (see: ‘Operation’). Replace the pusher disc. Please contact Gastroback Customer Care Center by phone: at +49 (0)4165/22 25-0 or e-mail info@gastroback.de.
Another severe problem occurs- red.| Please contact Gastroback Customer Care Center by phone: at +49 (0)4165/22 25-0 or e-mail info@gastroback.de.
You cannot insert the ice container into the appliance, OR the ice container falls.| The spindle is not retracted completely into the motor head.| Turn the handwheel clockwise to the stop. Then try again.
Some parts of the food protruded from the rim of the ice container.| Remove the ice container and take out the obstacle. Then try again.
At the maximum fill the ice container up to 1 cm (1/2 inch) below the rim.
The rim of the ice container is not inserted correctly in the rack below the motor head.| Hold the ice container level for pushing it into the rack directly below the motor head. It is normal to feel a tangible resistance.
Problem| Possible cause| Solution
---|---|---
Water is accumulating on the base of the appliance and/or on the workspace.| You are working an elongated time at high humidity and/or high room temperature. Melt water and/or condensate are dripping.| Unplug the appliance and wipe dry the appliance and workspace. Always immediately wipe off dripping liquids.
Ice container, inset, and pusher disc have not been cooled sufficiently, before operation.| Before the operation, place the removable parts of the appliance into the freezer or refrigerator at least for 1 hour.
Pieces of ice fell way off.| To avoid damage due to meltwater. Immediately remove ice that missed the collecting vessel (ice mold, dessert dish).
The temperature of the ice is too high.| You should not leave ice at room temperature for too long time. This holds for all types of ice although ice with a high content of water needs to warm up a little after freezing. When processing different types of ice, try out, how to get the optimum consistency for scraping (see: ‘Important Notes for Operation’).
Do not leave ice within the appliance. Always remove the ice container immediately after operation. Wipe off the dripping liquid immediately.
The motor is running, but the- re is no slushed ice coming out.| The adjusting knob is turned out too far for a too-fine cut. Perhaps, the knife cannot reach the ice.|

Turn the adjusting knob clockwise until slushed ice is produced.

A reminder of the previous portion is left at the bottom of the ice container.| Empty the ice container, before filling in the next portion (see: ‘Operation’). Then try again.
The ice is too cold and therefore too hard.| Especially ice made of clear or flavored drinking water needs to warm up a little at room temperature. This will make it a little softer.
The inset is missing.| Before filling the ice container, always place the black inset into the ice container.
The knife in the ice container or the coupling or spikes of the pusher disc is worn or damaged.| Replace the pusher disc and/or ice container. Please contact Gastroback Customer Care Center by phone: at +49 (0)4165/22 25-0 or e-mail info@gastroback.de.
Problem| Possible cause| Solution
---|---|---

The motor stops unexpectedly.

| The appliance has already processed the current portion.| When the spindle reaches the lowest point, the motor is switched off automatically. Possibly, some ice will be still in the ice container. This is intended to protect the knife from the spikes of the pusher disc.
You do not hold the on/off button pressed.| The motor stops as soon as the on/off button is released. This is intended.
An extremely hard object blocks the pusher disc.| Immediately release the on/off button and unplug the appliance. Remove the ice container and take out the obstacle. Then try again.

Maybe the ice is still too hard and/or a too-coarse cut is selected (see: ‘Operation’).

The overheat protection has been triggered.| Immediately unplug the appliance and leave the appliance cool down for ca. 45 minutes. Thereafter, try again.

The motor does not work.

| The appliance is not live.| Ensure that the appliance is plugged in and the used power outlet is live.
You do not hold the on/off button pressed.| The motor stops as soon as the on/off button is released. This is intended.
The ice container is missing or not installed correctly.| The motor will operate only, when the ice container is installed correctly. Push the ice container in until it engages tangibly with a clicking noise. Then try again.

The spindle reached the lowest point already.

| With the spindle at the lowest point, the motor is switched off automatically. Possibly, some ice will be still in the ice container (see: ‘Operation’). This is intended.

A severe problem occurred.

| Immediately unplug the appliance. Please contact Gastroback Customer Care Center by phone: at +49 (0)4165/22 25-0 or e-mail info@gastroback.de.
Problem| Possible cause| Solution
---|---|---
Very runny mash is coming out of the ice container.| The ice is too warm already.| Depending on the ingredients of the Ice (e.g. ice of clear water, frozen yogurt, ice cream) the ice needs to have a different temperature for being processed via the appliance. Please refer to chapter ‘Important Notes for Operation’.
You did not cool down the parts of the appliance that came in contact with ice.| The removable parts of the appliance must be cooled down sufficiently, before operation. Please refer to chapter ‘Important Notes for Operation’.

NOTES FOR DISPOSAL

Dispose of the appliance and packaging must be effected under the corresponding local regulations and requirements for electrical appliances and packaging.
Please contact your local disposal company.
Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local government for information regarding the collection systems available.
If electrical appliances are disposed of in landfills, dumps, or refuse incineration, hazardous substances can leak into the groundwater or can be emitted into the air, thus getting into the food chain, and damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obligated to take back your old appliance for disposal at least for free of charge.

INFORMATION AND SERVICE

Please check www.gastroback.de for further information. For technical support, please contact Gastroback Customer Care Center by phone: at +49 (0)4165/22 25-0 or by e-mail at info@gastroback.de.
Please refer to our home page for a copy of this instruction manual in PDF.

WARRANTY

We guarantee that all our products are free of defects at the time of purchase. Any demonstrable manufacturing or material defects will be to the exclusion of any further claim and within 2 years after purchasing the appliance free of charge repaired or substituted. There is no Warranty claim of the purchaser if the damage or defect of the appliance is caused by inappropriate treatment, loading, or installation mistakes.
The Warranty claim expires if there is any technical interference of a third party without a written agreement. The purchaser has to present the sales slip in assertion-of-claim and has to bear all charges of costs and risk of the transport.

NOTE

Customers from Germany and Austria: For repair and service, please send GASTROBACK® products to the following address:
GASTROBACK GmbH, Gewerbestr. 20, D-21279 Hollenstedt, Germany.
Customers from other countries: Please contact your dealer.
Please agree that we cannot bear the charge of receipt. Submission of appliances: Please ensure packing the appliance ready for shipment without accessories.
Add the sales slip and a short fault description.
The processing time after receipt of the defective appliance will be approx. 2 weeks; we will inform you automatically. After the warranty period, please send defective appliances to the given address.
You will get a free quotation and, thereafter, can decide, whether we shall repair the appliance to the costs possibly accrued, send back the defective appliance free of charge, or dispose of the appliance free of charge.
The appliance is intended for household use only and NOT suited for commercial, industrial, or trade usage. Do not attempt to use this appliance in any other way or for any other purpose than the intended use, described in these instruc-tions.
Any other use is regarded as unintended use or misuse and can cause severe injuries or damage.
There is no warranty claim of the purchaser if any injuries or damages are caused by unintended use.
GASTROBACK GmbH
Gewerbestraße 20
21279 Hollenstedt / Germany
Phone + 49 (0) 41 65 / 22 25 – 0
Fax + 49 (0) 41 65 / 22 25 -29
info@gastroback.de
www.gastroback.de/en/