UBIQUITI NETWORKS UCK-G2-PLUS UniFi Cloud Key Gen2 Plus User Guide

Model: UCK-G2-PLUS
QUICK START GUIDE

Introduction

Thank you for purchasing the Ubiquiti Networks® UniFi® Cloud Key Gen2 Plus. This Quick Start Guide is designed to guide you through installation and also includes warranty terms.

Package Contents

System Requirement

Web Browser: Google Chrome (Other browsers may have limited functionality.)
TERMS OF USE: All Ethernet cabling runs must use CAT5 (or above). It is the professional installer’s responsibility to follow local country regulations, including operation within legal frequency channels, output power, indoor cabling requirements, and Dynamic Frequency Selection (DFS) requirements.

Network Topology

A DHCP-enabled network (for the Cloud Key Gen 2 Plus to obtain an IP address)

Hardware Overview

Front Panel LED![UBIQUITI NETWORKS UCK G2 PLUS UniFi Cloud Key Gen2 Plus

• Front Panel LED](https://manuals.plus/wp-content/uploads/2024/02/UBIQUITI- NETWORKS-UCK-G2-PLUS-UniFi-Cloud-Key-Gen2-Plus-Front-Panel-LED.jpg)

Device is initializing/deinitializing
Heartbeat| Firmware update in process
Blue| Solid| Device is configured and ready
Flashing| Main power has been lost and device is counting down.
If power is restored within 10 seconds, the device will return to its previous state. If power is not restored within 10 seconds, the device will safely shutdown.
Slow Flashing| Client connected to device via Bluetooth (BLE)
Off/White/ Blue| Flashing| Device is in recovery mode.
The LED will cycle through a pattern at one-second intervals, between off, white, and blue.

Front Panel

HDD Bay Location of the 2.5″ SATA hard disk drive
LCD Screen Displays device status information and will vary based on the application currently in use
LCD Display for UniFi SDN

LCD Display for UniFi Protect

Back Panel

Reset The Reset button serves two functions:

• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the Reset button for more than five seconds, until the status LED begins flashing white.

Power Button Press to turn the Cloud Key Gen 2 Plus on or off.
USB Type C Power Port Used for power if PoE is not available.
Quick Charge 2.0 or Quick Charge 3.0 compliance is required.
microSD Slot Used for external backup (microSD card not included).
Ethernet Port Connects to a gigabit switch port on your LAN.
Power can be provided by an 802.3af PoE switch, such as the UniFi PoE Switch.
USB Type C Port Reserved for future use.

Side Panels

Security Slot Allows the Cloud Key Gen 2 Plus to be used with a Kensington security lock (not included). When used, it also prevents removal of the HDD while the device is in use.
Rack-Mount Notch Locks the Cloud Key Gen2 Plus in place.

Bottom Panel

13-Pin Connector Connects the Cloud Key Gen2 Plus to the optional Rackmount Accessory (not included).

Note: Only remove the pre-installed sticker that covers the 13-Pin Connector when using the Cloud Key Gen2 Plus with the optional Rackmount Accessory.

HDD Latch Releases the HDD tray from the drive bay.
WARNING: Do not operate the HDD Latch while the Cloud Key Gen2 Plus is powered on.

Hardware Installation

1. Connect an Ethernet cable (not included) to the Ethernet Port.
2. Connect the other end of the Ethernet cable to a port on a network switch, such as a UniFi PoE Switch.

Powering the Cloud Key Gen2 Plus
Use an 802.3af-compliant switch, such as a UniFi PoE Switch, a USB power source, or 48V PoE adapter (not included).
UniFi Switch
The Cloud Key Gen 2 Plus can be powered by a UniFi PoE Switch or other 802 .3af-compliant switch.

USB Power Source
Connect a USB cable (not included) from the Cloud Key Gen 2
Plus directly to a USB power source: Quick Charge 2.0 or Quick Charge 3.0 compliance is required.

Optional Rackmount Accessory

There is an optional UniFi Rackmount Accessory (sold separately) that can mount the Cloud Key Gen2 Plus in a standard 19″ rack.

To install the Rackmount Accessory, follow these instructions:

1. Attach the UniFi Rackmount Accessory to the rack using four Mounting Screws. (If the rack has square slots, then use Cage Nuts with the Mounting Screws.)
2. Connect an Ethernet cable (not included) to the Ethernet Port on the front of the Rackmount Accessory.
3. Connect the other end of the Ethernet cable to a port on a compatible PoE switch, such as a UniFi PoE Switch.

When connecting the Cloud Key Gen2 Plus to the Rackmount Accessory, the width of the Docking Bay must be adjusted to accommodate the dimensions. To adjust the Docking Bay:

1. Press down on the Lock Tab and slide the docking bay cover open until it locks into place.
2. Remove the sticker from the 13-pin connector.
3. Insert the Cloud Key Gen2 Plus into the docking bay once the following three conditions are met:
   a. The 13-pin connector is face up
   b. The LCD screen is face forward
   c. There is no Ethernet cable connected to the Ethernet Port on the Cloud Key Gen2 Plus

Warning: To prevent creating a loop or other unfavorable behavior on the network, only one Ethernet connection should be used. Do not use the Ethernet port on the Cloud Key Gen2 Plus and Rackmount Accessory simultaneously.

UniFi SDN App Setup

Download and install the UniFi SDN app to configure the Cloud Key Gen2 Plus.

Note: Ensure that Bluetooth is enabled on your mobile device. You will need to configure the Cloud Key Gen2 Plus with your mobile device and be within 1.5 m (5’) of where it is installed.

1. Launch the app and tap the + icon to add a new controller.

2. Once detected, the app will automatically connect to the Cloud Key Gen2 Plus and the LED will begin to flash blue. If more than one controller is detected, swipe through the app screens horizontally until you locate the desired Cloud Key Gen2 Plus and tap Set up this controller.

3. Once connected, the corresponding Controller Setup screen will appear. Enter a name for the UniFi SDN controller and select the appropriate Country and Time Zone information. When you are finished, tap Next.

4. When the Cloud Controller Access screen appears, select the services you wish to enable by tapping the toggle switch to on, for each of the following items: Enable Cloud Access, Allow Local Login with SSO, and Enable UniFi Protect. When you are finished, tap Next.
   Note: To ensure continuous accessibility to the Cloud Key Gen2 Plus once setup is complete, turn the Cloud Access option on. Enable Cloud Access, along with Allow Local Login with SSO, will only be available if the Cloud Key Gen2 Plus has access to the internet during setup.

5. When the Adopt Devices screen appears, tap the option button next to each device you wish to adopt. To skip the adoption process, tap Finish and proceed to step 8.

6. Once you’ve selected one or more UniFi Access Points to adopt, an additional step will be added to the setup  process allowing you to create a wireless network. Tap Next to continue.

7. When the Add Wireless Network screen appears, tap the toggle switch to on and create a wireless network name and password. When you are finished, tap Finish.
   **** Note: You may also create an optional guest network by tapping the Enable Guest Access toggle switch to on.

8. Leave the app open until the configuration process is complete.

9. Installation is now complete. When the Setup Complete screen appears, tap Done.

Pre-installed Software

The UniFi SDN Controller and UniFi Protect software applications come pre- installed on the Cloud Key Gen2 Plus.
Note: You can run the UniFi SDN Controller or UniFi Protect software individually, or you can run both applications simultaneously.

UniFi Protect App Setup

Download and install the UniFi Protect app to configure the Cloud Key Gen2 Plus.

Note: When you first launch UniFi Protect, the app will prompt you to enable Bluetooth and other relevant features necessary to provide the best user experience possible. Please allow these features and permissions to take place for proper app functionality.

1. Launch the UniFi Protect app.

2. When the Controllers screen appears, it will list any existing managed UniFi Protect controllers, as well as the status of the cloud services and version information for each. To add a new controller, tap Add Controller.
   Note: If your app was previously connected to a controller, it will automatically connect to that controller.

3. When the Cloud Key Gen2 Plus is discovered, tap Set up this device and wait for it to connect.

4. Once connected, the first of two Device setup screens will appear. Enter a Device name for the UniFi Protect controller and tap Next.

5. When the second Device setup screen appears, select the services you wish to enable by tapping the toggle switch to on, for each of the following items: Enable Cloud Access (which is currently enabled by default and cannot be disabled at this time), Allow Local Login with SSO, and Enable UniFi SDN. When you are finished, tap Next.

6. When the Camera Setup screen appears, tap Add cameras now to set up UniFi cameras connected to your network.

7. When the Select cameras screen appears, tap each camera in the list you would like to add to your UniFi Protect controller. Tap Set up cameras to continue. Note: If you don’t see any cameras listed, check for proper connectivity to each camera. For UVC-G3-Micro cameras, ensure that your mobile device is within five feet of the camera in order for Bluetooth to detect them.

8. A Name your camera screen appears individually for each camera you selected in step 7. Enter a name for each camera and tap Next, repeating this process until all cameras have been named.

9. If necessary, any camera requiring a firmware upgrade will update at this time. Once completed, a live view of each camera will display in the app.

10. Tap the side menu in the upper-left corner of the app for additional information.
    a. Tap Cameras to view the live feeds for your cameras.
    b. Tap Users to view, add, or delete users in UniFi Protect.
    c. Tap System Settings to view configuration information or to reset your controller.
    d. Tap Sign Out to log out of UniFi Protect.
    e. Tap Add Cameras to add additional cameras.

Note: You can run the UniFi SDN Controller or UniFi Protect software individually, or you can run both applications simultaneously.

HDD Replacement

The Cloud Key Gen2 Plus comes pre-installed with a 1TB SATA HDD.
If you want to replace it, you must use a 2.5” SATA HDD and follow these instructions:

1. Back up your data from the drive.
2. Power off the Cloud Key Gen 2 Plus to prevent any software disruption.
3. On the bottom of the Cloud Key Gen 2 Plus, slide the HDD Latch to release the HDD tray. Never release the drive while the Cloud Key Gen2 Plus is powered on.
4. Gently flex the sides of the tray to release the drive and remove the drive from the tray.
5. Insert one side of the replacement HDD into the tray first, at a slight angle.
6. Press the other side down into place and ensure the drive is fully seated and secure on both sides.
7. Slide the HDD tray back into the drive bay and press firmly until it is fully seated and all the way in.

Specifications

UCK-G2-PLUS

(1) Reset
LEDs| (1) Power, White/Blue
Power Method| Standard 802.3af PoE; Quick Charge 2.0/3.0 power adapter (9VDC, 2A)
Supported Voltage Range| Standard 802.3af PoE or 9VDC, 2A
Max. Power Consumption| 12.95W (PoE)
18W (Adapter)
Operating Temperature| 0 to 35° C (32 to 104° F)
Operating Humidity| 20 to 80% Noncondensing
Certifications| CE, FCC, IC

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

WARNING: Do not use this product in a location that can be submerged by water.
WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
2. There are no operator serviceable parts inside this equipment. Service should be provided only by a qualified service technician.

Limited Warranty

UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants that the product(s) furnished hereunder (the “Product(s)”) shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI NETWORKS under normal use and operation. UBIQUITI NETWORKS’ sole and exclusive obligation and liability under the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion, to repair or replace any Product that fails to conform to the above warranty during the above warranty period. The expense of removal and reinstallation of any Product is not included in this warranty. The warranty period of any repaired or replaced Product shall not extend beyond its original term.

Warranty Conditions

The above warranty does not apply if the Product:
(I) has been modified and/or altered, or an addition made thereto, except by Ubiquiti Networks, or Ubiquiti Networks’ authorized representatives, or as approved by Ubiquiti Networks in writing;
(II) has been painted, rebranded or physically modified in any way;
(III) has been damaged due to errors or defects in cabling;
(IV) has been subjected to misuse, abuse, negligence, abnormal physical, electromagnetic or electrical stress, including lightning strikes, or accident;
(V) has been damaged or impaired as a result of using third party firmware;
(VI) has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s); or
(VII) has not been received by Ubiquiti within 30 days of issuance of the RMA.

In addition, the above warranty shall apply only if: the product has been properly installed and used at all times in accordance, and in all material respects, with the applicable Product documentation; all Ethernet cabling runs use CAT5 (or above), and for outdoor installations, shielded Ethernet cabling is used, and for indoor installations, indoor cabling requirements are followed.

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND ITS AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE AND HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR ITS THIRD PARTY PROVIDERS CONTROL BUYER’S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES AND ITS AND THEIR THIRD PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant that the operation of the Products will be error-free or that operation will be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible for damages or claims of any nature or description relating to system performance, including coverage, buyer’s selection of products (including the Products) for buyer’s application and/or failure of products (including the Products) to meet government or regulatory requirements.

Returns

No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS during the warranty period, and the Products being received at UBIQUITI NETWORKS’ facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number will not be processed and will be returned freight collect or subject to disposal. Information on the RMA process and obtaining an RMA number can be found at: www.ubnt.com/support/warranty

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE PRODUCT, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Note

Some countries, states and provinces do not allow exclusions of implied warranties or conditions, so the above exclusion may not apply to you. You may have other rights that vary from country to country, state to state, or province to province. Some countries, states and provinces do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. EXCEPT TO THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products.

Compliance

FCC
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This radio transmitter (FCC: SWX-UCKG2P) has been approved by FCC.

ISED Canada

CAN ICES-3(A)/NMB-3(A)
This device complies with ISED Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter (IC: 6545A-UCKG2P) has been approved by ISED Canada.

Battery Warning

1. Do not expose batteries to heat or fire. Avoid storage in direct sunlight.
2. Do not use any batteries that are not designed for use with this device.
3. Always purchase the battery recommended by the device manufacturer for the equipment.
4. Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer’s instructions or equipment manual for proper charging instructions.

RF Exposure Warning
The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be located or operating in conjunction with any other antenna or transmitter, except as listed for this product’s certification.

Australia and New Zealand

Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CE Marking
CE marking on this product represents the product is in compliance with all directives that are applicable to it.

Country List

Note: This device meets Max. TX power limit per ETSI regulations.
The following apply to products that operate in the 5 GHz frequency range:

Note: This device is restricted to indoor use only when operating in the 5150 – 5350 MHz frequency range within all member states.

RoHS/WEEE Compliance Statement

European Directive 2012/19/EU requires that the equipment bearing this symbol on the product and/or its packaging must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. For more detailed information about the disposal of your old equipment, please contact your local authorities, waste disposal service, or the shop where you purchased the product.

Declaration of Conformity

Hereby, UBIQUITI NETWORKS declares that the radio equipment type UCK-G2-PLUS is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.ubnt.com/compliance

Online Resources
Website www.ubnt.com
Support help.ubnt.com
Community community.ubnt.com
Downloads downloads.ubnt.com

Ubiquiti Networks, Inc.
685 Third Avenue, 27th Floor
New York, NY 10017
USA

©2018 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam logo, TOUGHCable, UniFi, UniFi Protect, and UniFi SDN are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Android, Google, Google Play, the Google Play logo and other marks are trademarks of Google Inc. All other trademarks are the property of their respective owners.

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References

• community.ubnt.com
• UniFi - Rethinking IT - Ubiquiti
• UniFi - Introduction - Ubiquiti
• Ubiquiti - Compliance
• Ubiquiti - Warranty
• ‎UniFi on the App Store

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