EE Bright Box 2 Wireless Router

Product Information

Specifications:

• Product Name: Bright Box 2 Wireless Router
• Includes: Broadband cable, Ethernet cable, Power supply (2-parts), KEEP MEE card, Fibre Broadband filter (where required)

Product Usage Instructions

Step 1: Setting up your broadband

If you have an existing broadband modem or router connected to your line, unplug the power supply and all other cables and set them aside. Use the broadband filter provided in the box to connect your new router. Leave existing filters connected to other telephone sockets.

Engineer Installation

If you have requested EE to send an engineer to install your line, wait until the installation is complete before proceeding.

Existing Setup with a Single Socket and Microfilter

1. Connect the broadband filter to the telephone socket.
2. Connect the grey broadband cable to the broadband filter.
3. Connect a telephone cable to the other available socket.
   Connect filters to all other telephone sockets in use.

Existing Setup with a Dual Socket and No Microfilter

Option 1: Connect the grey broadband cable to the top socket.
Option 2: Connect the grey broadband cable to the left-hand socket.

If you are using a data extension kit, connect the grey broadband cable to the socket.

Top Tip: For better broadband speeds, connect your router to the main phone socket if possible.

Step 2: Connect and turn on your router

1. Plug one end of the grey broadband cable into the DSL/fibre port on your router.
2. Connect the two parts of the power supply together.
3. Plug the power cable into the router.
4. Connect the power supply into a plug socket and turn it on.
5. Switch on your router. The power light will turn solid green.

Check it over

Make sure everything looks as follows: the power light is green and the broadband light will turn green shortly afterwards.

FAQ

Q: Where can I find my wireless network name and password?

A: Your wireless network name and password are on the ‘KEEP MEE’ card included in the box. Keep it in a safe place for easy reference.

Q: How do I set up parental controls?

A: During the setup process, you will have the option to set up parental controls. Simply follow the instructions provided. If you don’t need parental controls, select the option “I DON’T NEED PARENTAL CONTROLS”. If you are an existing customer and would like parental controls, visit http://ee.co.uk/nortonfamily for more information.

Q: Can I connect multiple devices to my home network?

A: Yes, you can connect multiple devices such as handsets, tablets, laptops, games consoles, and other devices to your home network. Follow step 3 “Getting Connected” to pair your devices with the router.

Bright Box 2 wireless router by EE

Before you start

What’s in the box

For a wired connection you’ll need…

• A device with a network port
• An Ethernet cable for each device you want to connect (up to 4) – you’ll find one in the box

For a wireless connection you’ll need…

A device with an inbuilt or plug in wireless adaptor

Keep MEE card
Your wireless network name and password are on the ‘KEEP MEE’ card, connecting handsets, tablets, laptops, games consoles and other devices to your home network is straight forward, keep it in a safe place and you’ll always have the information you need.

Quick reference guide

Important
Your broadband must be ready – we’ll send you a text and email when it is.

• Step 1:
  Setting up your broadband.

• Step 2:
  Connect and turn on your router.

• Step 3:
  Getting connected.
  Connect your first device and set up your parental controls. If you don’t need these controls, simply select the option I DON’T NEED PARENTAL CONTROLS.
  If you are an existing customer and you would like parental controls, please visit http://ee.co.uk/nortonfamily

• Step 4:
  Setting up your parental controls.

You’re ready to go…
Connect your remaining devices. You’re now up and running. Follow step 3 ‘Getting Connected’ to pair your remaining devices to the router and you’re good to go.

Setting up your broadband

Disconnecting your old equipment
If you’ve already got a broadband modem or router connected to your line, unplug the power supply and all other cables and put them to one side for now. It’s best to use the broadband filter provided in the box, especially to connect your new router. You can leave existing filters connected to other telephone sockets.

ENGINEER INSTALLATION?
If you’ve asked for EE to send an engineer to install your line, don’t do anything until this has happened.

What socket do you currently have?

Top tip
If you can, connect your router to the main phone socket for better broadband speeds.

Connect and turn on your router

Check it over
Everything should now look like this, the power light will go green and the broadband light will go green shortly afterwards.

Getting connected

Wireless…
The Bright Box 2 supports:

2.4GHZ (B,G and N) for maximum device compatibility and range. 5GHZ (N and AC) for better wireless performance and speed.
Your wireless network names and wireless password can be found on the ‘KEEP MEE’ card or on the back of the router.

To connect to your wireless network:

1. If you’re using a wireless adapter, make sure it’s installed correctly and turned on.
2. Open the wireless software on your device:

3. Look for your wireless network name in the list of networks. You might see two wireless network names:
   If you see your wireless network name that begins with ‘5GHz-‘ (for example 5GHz-EE-1a2b3c) this means your adapter supports 5GHz wireless N or AC. Connect to this network name if it’s visible.
   If you can only see your wireless network name that looks something like ‘EE- 1a2b3c’ (without the ‘5GHz-’) connect to this network. This means that your wireless adapter supports 2.4GHz wireless N or B/G.

4. Select ‘Connect’ or ‘Join’ on your wireless network and when prompted enter your wireless password.

5. Great, your device should now be connected to your Bright Box 2 Wireless Router.
   Now select your Parental Controls by going to STEP 4.

If you’re having problems seeing the 5GHz wireless network that begins with ‘5GHz-‘ in areas of your house, you can connect to the 2.4GHz network (without the ‘5GHz-‘ prefix) as an alternative.

Need help connecting your devices wirelessly?
Visit: ee.co.uk/brightbox

What WiFi Network is best…
Wireless or Wi-Fi, allows you to connect to the internet without needing cables between your computers or devices and your Bright Box 2 Wireless Router.
The Bright Box 2 Wireless router has dual band wireless which means it has two wireless networks available, one transmitting at 2.4GHz and one at 5GHz.
The 5GHz network typically provides a ‘cleaner’ frequency as it is much less affected by congestion and interference compared to 2.4GHz. This means that you should experience better wireless performance, especially if you live in a densely populated area or are affected by interference, as the 2.4Ghz network is used by many other wireless devices.

Or wired?
You can connect with the supplied Ethernet cable. You’ll hear a click when the cable is connected.

Note: To get the fastest possible speeds plug your compatible computer directly into the ‘GigE’ port of the router.
Great, your Bright Box 2 Wireless Router should now be connected to your device. You now need to select your parental controls by going to STEP 4.

If you can’t connect or are having problems, repeat all of the steps again and check that all plugs are connected properly.
If this doesn’t work you can contact us in a number of ways. Just have a look at the support page and we’ll help get you up and running.

Parental controls

Parental controls prevent age inappropriate content being accessed on your devices, we’ve partnered with Norton™ Family to offer you peace of mind about child safety online.

Important
You must select your parental controls settings before you can browse the web.

If you DO want parental controls
Connect your first device to the router (either wireless or wired) and open your internet browser i.e. Firefox, Safari, Chrome or Internet Explorer. At this stage only connect 1 device.

Select ‘I need parental controls’ and you’ll see this message for a couple of minutes. Please don’t close this window.

When you’ve made the connection, choose ‘Get Norton Family’ and you’ll be redirected to the Norton Family homepage.

Here you can sign up, download and allocate users. You only need to sign up at this stage, you can come back later and complete the download and user allocation process.

You’re now up and running. Follow STEP 3,
‘Getting Connected’ to connect your remaining devices to the router and you’re good to go.

If you DO NOT want parental controls
Select ‘I do not need parental controls’ and you’ll see this message for a couple of minutes. DON’T close this window until the process is complete.

You’re now up and running. Follow STEP 3, ‘Getting Connected’ to connect your remaining devices to the router and you’re good to go.

Antivirus software
Ready to download Norton™ Antivirus Software?
It’s inclusive for 12-months.
Visit www.ee.co.uk/norton360 when you’re connected to the EE Broadband network and install the software on up to 3 PCs.

Your Bright Box 2 wireless router

Did you know?

Intelligent wireless
Improves your wireless broadband signal in the home. Computers, TV’s and all your lovely gizmos give off signals that can affect your wireless connection. It’s a good thing that your router is all set up to help you avoid these signals and give you better performance.
To improve your wireless signal at home, press the ‘intelligent wireless’ button on the top of the router. All your devices will be moved automatically.

Your username and password can be found on your ‘KEEP MEE’ card. Don’t forget to put it somewhere safe.

Support
We hope you like your new Bright Box 2 Wireless Router. This guide should have you all set for EE Broadband.
If you’re still having problems then give us a call and we’ll give you a hand.

Go online
my.ee.co.uk
ee.co.uk/brightbox
ee.co.uk/help
ee.co.uk/education
ee.co.uk/safety

Or call us on
0844 873 8586*
or call 150 from your EE, T-Mobile or Orange mobile phone#.

Business customer?
As a business customer you have access to our dedicated Business Customer Services team 24 hours a day, every day. Contact your company IT Administrator to obtain EE support.

• Calls to 0844 873 8586 from an EE Home Phone are free of charge. Chargesfrom mobiles and other networks will vary.

  Calls to 150 from EE, T-Mobile or Orange mobile phones are charged as per

  your price plan. Please see ee.co.uk for more information.

References

• Superfast 5G & 4G Phones, Tablets and Fibre Broadband | EE
• Help & Support | EE
• Fix a Broadband Problem | Broadband Help | EE
• Help & Support | EE
• Norton Family Parental Controls | EE Broadband
• Staying safe online | Online safety advice | EE
• Norton Security Premium | Antivirus Software | EE
• Manual-Hub.com – Free PDF manuals!

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