Genie GR-12-15-20 SmartLink Software Installation Guide

Genie GR-12-15-20 SmartLink Software

Specifications

• Product Name: SmartLink Software
• Model Compatibility: GR-12/15/20 GRC-12 QS-12/15/20 GS-30/32/46 GS-46AV GS-47 GS-69 DC GS-69 Bi-Energy X-12 X-14
• Part Number: 216767
• Revision: D
• Date: May 2016

Product Information

The SmartLink Software is designed for use with Genie models listed on the front cover. It is a software module that enables communication and control between the ground controls and platform controls of the machine. The software is installed on an Electronic Control Module (ECM) located at both the ground controls (GCON) and platform controls (PCON). It utilizes a standard Ethernet cable (CAT5) for networking purposes.

Installation Instructions

1. Ensure that you are a trained and qualified person to perform the installation.
2. If the machine is damaged or malfunctioning, tag and remove it from service before proceeding with the installation.
3. Repair any machine damage or malfunction before operating the machine.
4. Read and understand the safety rules and operating instructions in the appropriate operator’s manual.
5. Ensure that all necessary tools and parts are available and ready for use.
6. Follow the installation procedure completely and do not attempt any shortcuts to avoid hazardous conditions.
7. These installation instructions only apply to the Genie models listed on the front cover.

Introduction

Observe and Obey:

• This procedure shall be completed by a person trained and qualified on the repair of this machine.
• Immediately tag and remove from service a damaged or malfunctioning machine.
• Repair any machine damage or malfunction before operating the machine.

Before Starting Installation:

• Read, understand and obey the safety rules and operating instructions in the appropriate operator’s manual.
• Be sure that all necessary tools and parts are available and ready for use.
• Read this procedure completely and adhere to the instructions. Attempting shortcuts may produce hazardous conditions.
  • Indicates that a specific result is expected after performing a series of steps.
  • Indicates that an incorrect result has occurred after performing a series of steps.

Note : These installation instructions only apply to the Genie models listed on the front cover.

Tools Required

• Torx T10 screwdriver
• CAT5 Ethernet Cable
• PC or Laptop with an Ethernet Port and Internet Browser

Glossary of Terms

• ECM
  Electronic Control Module

• GCON
  Ground Controller. This ECM is located at the ground controls.

• PCON
  Platform Controller. This ECM is located at the platform controls.

• CAT5 Cable
  Standard Ethernet cable used for networking purposes.

If you have any further questions regarding these instructions or need assistance, please contact Genie Product Support at one of the following telephone numbers:

• United States: 800-536-1800
• Canada: 425-881-1800
• Europe: +44 1476 584 333
• UK: +33 237 260 986
• France: +49 4221 491 810
• Germany: +34 935 725 090
• Iberica: +39 075 941 8132
• Italy: +46 3157 5154
• Scandinavia: +31 653 221 908
• Other locations Middle East: +97 143 391 800 or +97 150 459 7937
• Australia: +61 7 3456 4444
• All other locations: +1-425-881-1800

Procedure

Software Version

Note : Before proceeding verify the version of software installed on your machine. The software revision is displayed at the GCON LCD.

1. Turn the key switch to ground controls or platform controls and pull out the red Emergency Stop button to the on position at both ground and platform controls.
   Result : The PCON LCD will show “CH”.
   Result : The GCON LCD will show the machine model and hour meter information. After 3 seconds, the machine model will not show on the display.

2. Press the ground control scroll down button.
   Result : The GCON LCD will show the software revision and hour meter information. After 5 seconds, the ground controls LCD will return to machine model and hour meter information.

3. Push in the red Emergency Stop button to the off position at both the ground and platform controls and turn the key switch to the off position.

Loading or Updating Machine

Software

Note : Before updating the machine software, open a web browser and navigate to the following location for the Genie Machine Software Download portal, http://firmware.genielift.com. Perform a search by applying the appropriate filters and download the machine software.

Note : There are two procedures available to update the machine software. These are Bootloader Mode and Machine Application Mode.

• Bootloader Mode : The Bootloader mode is only available with the key switch in the GCON position. It allows the user to update or reinstall the machine software by directing the system into the Bootloader.
  • Choose this mode if the GCON ECM is not opertaing correctly.
• Machine Application Mode : The machine Application mode is available with the key switch in the GCON or PCON position. This mode of machine software update requires the user to enter the Machine Service Tool.
  • Choose this mode if the machine is operating correctly and you are updating the machine software.

Bootloader Mode

1. Open the GCON compartment.
   Note : Some models will require opening the ground control box to access the GCON.

2. Turn the key switch to the ground controls position and pull out the red Emergency Stop button to the on position at the platform controls.

3. At the ground controls, press and hold the Enter and Escape buttons.

4. Pull out the red Emergency Stop button to the on position at the ground controls.
   Result : The ground controls LCD display will show the following:

5. Locate the diagnostic port on the side of the GCON. Remove one of the fasteners securing the cover and set aside. Loosen the other fastener. Do not remove it.

6. Connect one end of a CAT5 Ethernet cable into the diagnostic port. Connect the other end into a PC or laptop.
   Result : The ground controls LCD display will show the following:

7. Read and record the IP address.

8. Launch a web browser such as Internet Explorer ®, Chrome ® or Firefox ® on your PC or laptop. Type the IP address from step 7 into the web browser address bar and press enter.
   Result : The following screen will be displayed.

9. Select the Choose File button and navigate to
   the downloaded Genie Flash file (.gff).
   Note : Verify it is the correct flash file.

10. Select the Load Flash File button to verify the file is a .gff file.
    Result : The following screen will be displayed.

11. Select the Reprogram Device(s) button to start the ECM software update.
    Result : The following screen will be displayed after the software update is complete.
    Note : Do not turn off power while the ECM is being reprogrammed.

12. Select the Run Application button to exit the software update mode.

13. Push in the red Emergency Stop button and disconnect the CAT5 cable from the GCON.

14. Secure the diagnostic port cover using the retaining fasteners removed in Step 5. Do not over-tighten.
    Note : Machines equipped with AGM batteries will need to select the AGM battery type using the GCON set parameters screen. Refer to the Machine Setup procedure in the Service and Repair manual that is appropriate for your machine.
    Note : GS-69 DC and GS-69 Bi-Energy models are not equipped with AGM batteries.
    WARNING: Tip over hazard. Updating the SmartLink software may have impacted the machine’s default drive speeds. Tipping over the machine will result in death or serious injury. Perform drive speed test. Refer to the Maintenance Manual that is appropriate for your machine.

15. Perform a function test. Refer to the Operator’s Manual on your machine.

16. Return the machine to service.

Machine Application Mode

1. Open the GCON compartment.
   Note : Some models will require opening the ground control box to access the GCON.

2. Turn the key switch to ground controls or platform controls and pull out the red Emergency Stop button to the on position at both ground and platform controls.

3. Locate the diagnostic port on the side of the GCON. Remove one of the fasteners securing the cover and set aside. Loosen the other fastener. Do not remove it.

4. Connect one end of a CAT5 Ethernet cable into the diagnostic port. Connect the other end into a PC or laptop.
   Result : The ground controls LCD display will show the following:

5. Read and record the IP address.
   Note : The display wil only show the IP address for 3 seconds. Press the scroll up button to display the IP address for another 3 seconds.

6. Launch a web browser such as Internet Explorer ®, Chrome ® or Firefox ® on your PC or laptop. Type the IP address from step 5 into the web browser address bar and press enter.
   Result : The following screen will be displayed.

7. Enter the following username and password then select OK.
   Username : smart.link
   Password : SL1000
   Note : The username and password are case-sensitive.
   Result : The following screen will be displayed.

8. Select the Software tab at the header bar.
   Result : The following screen will be displayed.

9. Select the Update Machine Software button.
   Result : The following screen will be displayed.

10. Select the Choose File button and navigate to the downloaded Genie Flash file (.gff).
    Note : Verify it is the correct flash file.

11. Select the Load Flash File button to verify the file is a .gff file.
    Result : The following screen will be displayed.

12. Select the Reprogram Device(s) button to start the ECM software update.
    Result : The following screen will be displayed after the software update is complete.
    Note : Do not turn off power while the ECM is being reprogrammed.

13. Select the Run Application button to exit the software update mode.

14. Push in the red Emergency Stop button and disconnect the CAT5 cable from the GCON.

15. Secure the diagnostic port cover using the retaining fasteners removed in step 5. Do not over tighten.
    Note : Machines equipped with AGM batteries will need to select the AGM battery type using the GCON set parameters screen. Refer to the Machine Setup procedure in the Service and Repair manual that is appropriate for your machine.
    Note : GS-69 DC and GS-69 Bi-Energy models are not equipped with AGM batteries.
    WARNING Tip over hazard. Updating the SmartLink software may have impacted the machines default drive speeds. Tipping over the machine will result in death or serious injury. Perform drive speed test. Refer to the Maintenance Manual that is appropriate for your machine.

16. Perform a function test. Refer to the Operator’s Manual on your machine.

17. Return the machine to service.

Part No. 216767

FAQ’s

What models are compatible with the SmartLink Software?

The SmartLink Software is compatible with the following Genie models: GR-12/15/20 GRC-12 QS-12/15/20 GS-30/32/46 GS-46AV GS-47 GS-69 DC GS-69 Bi- Energy X-12 X-14.

How can I contact Genie Product Support for assistance?
You can contact Genie Product Support at the following telephone numbers:

• United States: 800-536-1800
• Canada: 425-881-1800
• Europe: +44 1476 584 333
• UK: +33 237 260 986
• France: +49 4221 491 810
• Germany: +34 935 725 090
• Iberica: +39 075 941 8132
• Italy: +46 3157 5154
• Scandinavia: +31 653 221 908
• Other locations Middle East: +97 143 391 800 or +97 150 459 7937
• Australia: +61 7 3456 4444
• All other locations: +1-425-881-1800

References

• Firmware
• Manual-Hub.com – Free PDF manuals!

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