GE APPLIANCES GTW220 Top Load Washer Instruction Manual

: June 17, 2024
: GE Appliances

Table of Contents

GTW220 Top Load Washer
Product Information
Specifications:
Product Usage Instructions:
Q: What should I do if I see fault codes F19 and F23 on my
Q: How can I clear the pressure port flash?
Q: What should I do if my washer is not agitating or

GTW220 Top Load Washer

Product Information

Specifications:

Model: 27 Top Load Washer
Compatible Models: GTW220, GTW330, GTW460, GTW485, GTW490,
GTW680, GTW685, GTW750, GTW755, HTW200, HTW240, MTW200
Date of Bulletin: July 2017

Product Usage Instructions:

Step 1: Checking for Current Alerts

Before proceeding with any repair actions, ensure there are no
current alerts pending in NewFi (if available).

Step 2: Checking for Fault Codes

Put the control board into service mode.
Check for fault codes. If fault codes are displayed, follow the
repair actions for the specific faults listed below:

Fault Codes F19 and F23:

If both fault codes F19 and F23 are displayed, replace the Lid
Lock.

Fault Codes F19 and F18 or F19 and F16:

Check drain pump harness connections. Ensure they are fully
seated.
Check drain pump for blockages.
Clear the pressure port flash using a 1/16 drill bit. Refer to
bulletin HL01-17.
If the problem persists, replace the drain pump.

Fault Codes F19 and either F6, F8, F12, F25 or F27:

Clear pressure port flash using a 1/16 drill bit. Refer to
bulletin HL01-17.

Step 3: Visual Inspection

Remove the belt protector.
Visually inspect the mode shifter fork for proper positioning
with the clutch.
Ensure clutch positions match the cycle status shown in the
watch windows (spin vs. agitate).
The fork home position should be in the spin cycle, parallel to
the mode shifter body.

Step 4: Control Board Replacement

If the control board has been replaced, ensure the proper
personality has been programmed in the control. Wrong personalities
can cause erratic operation.

Enter service mode.
Use test 2 to verify the personality ID matches what is listed
in the table below:

Personality Number	Binary Code
0	GTW220**K0 / K1 / K2
1	HTW240**K0 / K1

Step 5: Checking Pressure Port

Check the pressure port for flash or blockage. Clean it out
using only a 1/16 drill bit. Insert the drill bit into the pressure
chamber port opening. DO NOT USE A DRILL. Twist and rotate the
drill bit on the inner opening of the port where it interfaces with
the wall of the chamber using your fingers.

FAQ

Q: What should I do if I see fault codes F19 and F23 on my

washer?

A: If fault codes F19 and F23 are displayed, you need to replace
the Lid Lock.

Q: How can I clear the pressure port flash?

A: To clear the pressure port flash, use a 1/16 drill bit. Refer
to bulletin HL01-17 for detailed instructions.

Q: What should I do if my washer is not agitating or

spinning?

A: If your washer is not agitating or spinning, check the mode
shifter fork for proper positioning with the clutch. Ensure that
the clutch positions match the cycle status shown in the watch
windows.

Training Bulletin

TB10-17

July 2017

27″ Top Load Washer

No Spin/ Agitate, No Fill, No Drain on GTW220, GTW330,
GTW460, GTW485, GTW490, GTW680, GTW685, GTW750, GTW755 HTW200, HTW240, MTW200

When washing machines listed above exhibit these symptoms, ensure the following repair actions have been completed in sequence as shown.

1. Ensure no current Alerts pending in NewFi (if available). 2. Put control board into service mode and check for fault codes. Follow the repair actions for
faults shown below. If no faults are found, proceed to Step 4.
If both fault codes F19 and F23 are displayed: Replace the Lid Lock.
If fault codes F19 and F18 or F19 and F16 are displayed: a. Check drain pump harness connections. Ensure they are fully seated. b. Check drain pump for blockages. c. Clear the pressure port flash using a 1/16 drill bit. Refer to bulletin HL01-17. d. If problem persists, replace the drain pump.
If fault codes F19 and either F6, F8, F12, F25 or F27 are displayed: a. Clear pressure port flash using a 1/16 drill bit. Refer to bulletin HL01-17.
If fault code F3 is displayed: a. Ensure speed/hall sensor harness connections are fully seated. With NewFI connected, spin basket by hand. NewFi should detect movement. If it does not detect movement, replace speed/hall sensor. b. Enter service mode. Operate motor from loads tab. If motor fails to operate, ensure harness connections are fully seated. If connections are good, replace motor. c. Visually inspect motor. Look for foreign objects lodged in motor windings, excessive moisture or grease in windings.

3. Remove belt protector. Visually inspect mode shifter fork for proper positioning with clutch. Ensure clutch positions matched cycle status shown in watch windows. Spin vs. agitate. Fork home position is spin cycle. Fork will be parallel to mode shifter body.

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4. If control board has been replaced, ensure proper personality has been programmed in control. Wrong personalities will cause erratic operation. Enter service mode. a. Use test 2 to verify personality ID matches what is listed in table below. If incorrect: b. Use test 17 to change/enter correct personality ID. If personality is correct, proceed to Step 5.
Continued on page 3…

Personality Number in Binary Code

GTW220**K0 / K1 / K2

0

HTW240**K0 / K1

HTW200**K3 and higher

GTW220**K4 and higher

1 HTW240**K3 and higher

GTW490**J0 / J1

2

GTW330K3 and higher GTW680J0 /J1 /J2

3

GTW460J8 and higher GTW680J3 / J4

4 GTW485**J4 and higher

5 GTW490**J2 and higher

GTW460**J0 / J2

6 GTW680**J5 and higher

GTW680**L0 and higher

HTW200**K0 / K1

7 MTW200K0 GTW685L0

and higher

8

GTW330K0 / K1 GTW750L0 and higher

9

HTW200**K2

GTW220**K3

10

HTW240K2 GTW485J0 / J1

GTW330**K2

11

GTW460**J1 / J3 /

J4 / J5 / J6

12

GTW460**J7

14

GTW485**J2 / J3

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5. In service mode, conduct spin test 14. Test sequence is below. a. Water spray (Child Safety Routine) b. Lid will lock (Click) If no Click, ensure lid lock harness connections are fully seated. If fully seated, replace lid lock. c. Basket will start to spin. If Mode Shifter is not in spin state, it will shift to spin. Takes approximately 10 seconds to complete shift. If Mode Shifter is already in Spin state, basket will start to spin according to spin test profile. If an error displays within 10 seconds, ensure mode shifter harness connections are fully seated. Ensure harness continuity from control board to mode shifter. If good and fully seated, replace the Mode Shifter. d. If drive motor doesn’t turn after 10 seconds, check motor harness connections. Ensure harness continuity from control board to drive motor. If good and fully seated, replace drive motor. e. If the motor spins and stops, check the speed sensor connection. Ensure harness continuity from control board to drive motor. If good and connectors are fully seated, replace speed sensor. The Spin Test Profile is: 0-140 RPM and then dwells at 140 RPM for 90 seconds. Accelerates to 450 RPM. Time to ramp up to 450 and dwell time at 450 is a total of 4 seconds. Spin to terminal speed (either 700 or 800 RPM depending on model) and will remain at terminal speed until spin test times out. Entire sequence takes 4 minutes. If Spin Test is ran successful, proceed to Step 6.
6. Check pressure port for flash or blockage. Refer to bulletin HL01-17. Clean out using only a 1/16 drill bit. Insert drill bit into pressure chamber port opening. DO NOT USE A DRILL. Using your fingers, twist and rotate drill bit on inner opening of port where port interfaces with wall of the chamber.
Pressure Chamber Port
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