Neugo NE033 Series Steam Mop Handheld Steamer Cleaner User Manual

Neugo NE033 Series Steam Mop Handheld Steamer Cleaner

Product Information

Usage Conditions and Restrictions

The steam mop is designed for household use only. Follow these guidelines:

• Use the steam mop only for its intended purpose as described in the manual.
• Use only the accessories supplied with the product.
• Improper assembly or use may result in the risk of fire, electric shock, and injury.
• We are not liable for damages resulting from improper use or incorrect handling.

Safety Instructions for Children

This appliance is not intended for use by individuals with reduced physical, sensory, or mental capabilities unless supervised or instructed by a responsible person.

• Do not allow children to play with the steam mop.
• Use caution when using the steam mop near children, pets, or plants.
• Do not use the steam mop outdoors.

FAQ

• Q: How long is the warranty period for Neugo products?
• A: The warranty period is 2 years from the date of purchase if the product is registered within 30 days of purchase. If not registered, the warranty period is 1 year.
• Q: How can I register my Neugo product?
• A: Product registration can be completed online by scanning the QR code or contacting the Neugo service centre at [email protected]. Please retain your receipt as proof of purchase.
• Q: Can I use the steam mop for purposes other than its intended use?
• A: No, the steam mop should only be used for its intended purpose as described in the manual. Using it for other purposes may result in risks and damage.

IMPORTANT NOTE

• Please use pure water in the hard water area
• Please remove the carpet glider before mopping the hard floor.
• The product was 100% QC passed testing and there might be some pure water residues after the test.

ANY QUESTIONS OR PROBLEM?

Please contact us at Email: [email protected] along with your:

1. Order Number (for better service tracking);
2. Your problem or question (better with pictures or videos).

WARRANTY

2-YEAR LIMITED WARRANTY-LEGAL
Neugo warrants to the original purchaser only, that all Neugo products will provided 2 2-year warranty from the date of purchase if the original purchaser registers the product within 30 days from purchase.
[ THE 2-YEAR WARRANTY PERIOD IS CONDITIONED ON REGISTRATION OF THE PRODUCT WITHIN 30 DAYS OF PURCHASE. If original purchasers do not register their product timely, the foregoing limited warranty will apply for a duration of 1 year. ] Product registration can be completed online by scanning the below QR code OR contacting the Neugo service centre at [email protected]. Original purchasers should also retain their receipts as proof of purchase.

• This warranty does not cover part failure due to normal wear or tool abuse.
• This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others.
• THIS LIMITED WARRANTY DOES NOT APPLY TO ACCESSORY ITEMS SUCH AS MOP PAD AND OTHER RELATED ITEMS.ANY IMPLIED WARRANTIES APPLICABLE TO A PRODUCT SHALL BE LIMITED IN DURATION EQUAL TO THE DURATION OF THE EXPRESS WARRANTIES APPLICABLE.

GENERAL SAFETY INSTRUCTIONS

Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to. Keep the manual in a safe place for future reference, along with the completed warranty card, purchase receipt and carton. If applicable, pass these instructions on to the next owner of the appliance. Always follow basic safety precautions and accident prevention measures when using an electrical appliance, including the following:

Electrical safety and cord handling

• Before turning on the steam mop, ensure your electrical voltage and circuit frequency correspond to those indicated on the appliance rating label.
• To provide continued protection against the risk of electric shock, connect the appliance to a properly grounded electrical outlet only. Never force the plug into an outlet.
• Do not use an extension cord or electrical outlet with inadequate current-carrying capacity.
• To reduce the risk of electrocution, never operate this product with wet hands or without shoes. Never immerse it under water or spill liquids into the product.
• Protect the power cord. Do not kink or damage the power cord. Do not pull or carry the steam mop by the cord. Do not use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces.
• If the supply cord or plug is damaged, do not use the appliance. A damaged cord or plug must be replaced by the manufacturer, its service agent or appropriately qualified personnel to avoid a hazard.
• Do not leave the appliance unattended while connected to the power supply.
• Turn off the switch and unplug the electrical cord when not in use and before servicing. To unplug, grasp the plug, not the cord.

Usage conditions and restrictions

• This steam mop is intended for household use only. Do not use it for anything other than its intended purpose, and only use it as described in this manual.
• Only use the steam mop with the accessories supplied with the product.
• Improper assembly or use may result in the risk of fire, electric shock and/or injury to persons.
• We assume no liability for any eventual damages due to improper use or incorrect handling.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Supervise young children to ensure they do not play with the appliance.
• Do not allow the steam mop to be used as a toy.
• Close attention is necessary when this appliance is used near children, pets or plants.
• Do not use the steam mop outdoors.

SAFE OPERATION

WARNING: DANGER OF SCALDING!
Beware of escaping steam when operating the unit. The steam is hot and may cause severe burns if it comes in contact with bare skin!

• Ensure that all the parts are correctly assembled before operation.
• Do not use the steam mop without the floor cloth in place.
• Do not use it without water in the water tank.
• Place the appliance on a flat surface when operating to avoid overturning.
• Do not insert any objects into openings. Do not use any opening blocked.
• Never block the steam openings or place the product on a soft surface, where the steam openings may be blocked. Keep the steam openings free of lint, hair
• Do not use any detergents in the water tank for cleaning, only use water. [Please use distilled or purified water in hard water areas.]
• Using detergents in the water tank is unsafe and will damage the unit.
• Never direct steam towards people, animals plants, or equipment containing electrical components.
• Use extra caution when using the steam mop on stairs.
• Keep your work area well-lit.
• Store your steam mop indoors in a cool, dry area out of children’s reach.
• The unit has no user-serviceable parts contained within. Do not attempt to repair, disassemble or modify the appliance.

PRODUCT DIAGRAM

1. Handle
2. Upper Cord Wrap Hook
3. Metal Handle
4. Power Switch
5. Water Tank Cap
6. Removable Water Tank
7. Work Light
8. Steam Adjustment Knob
9. Main Body
10. Mop Head
11. Mop Pad
12. Carpet Glider
13. Height Adjustment Button
14. Water Tank Release Button
15. Self Stand Buckle
16. Water Cup
17. Ironing Brush
18. Window Cleaning Tool
19. Adaptor
20. Round Brush
21. Flat Brush
22. Angle Nozzle
23. Large Round Brush
24. Scraping Tool
25. Small Cloth

![Neugo NE033 Series Steam Mop Handheld Steamer Cleaner User Manual

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ASSEMBLING THE STEAM MOP

1. Before assembling the steam mop, please make sure the power switch is in the “OFF” position
2. Connect the part as shown below:
3. Fit the mop pad over the mop head as shown below:
4. 2 Methods to fill the tank with water
   • Squeeze both sides of the tank to remove it, open the tank cap, flit with water, cover the water tank cap and put the tank back into its slot.
   • Fill with water by cup without removing the tank.
5. Unlock the self-standing mode Holding the mop head and pull the main body back, so that the locking buckle will be detached, and the mop head will be flexible rotating to mop.

USING THE STEAM MOP

1. Before assembling the steam mop, please make sure the power switch is in the “OFF” position
2. Remove the handle from the main body
3. Choose the appropriate accessory as shown in the Accessories List. Connect the accessory with the adaptor by inserting the tip of the adaptor into the opening of the accessory and turning the adaptor clockwise to lock into place.
4. Align the Release Button on the accessory adaptor with the opening on the main body and insert the adaptor into the opening on the main body.

NOTE

• To remove the accessory adaptor from the main body, press Release Button on the accessory adaptor.
• When using the window cleaning tool, an ironing brush is used to link the adaptor with it.

ACCESSORIES KIT

USING THE STEAM MOP

The easy, environmentally friendly way to clean your floors

NO CHEMICALS
Thoroughly cleans and sanitizes floor surfaces without any chemicals.
NO ELBOW GREASE
Easily removes dirt and grime from hard floors or carpets, leaving them hygienically clean without the need for hard physical labour.
TAP WATER ONLY
Designed for use with plain tap water that is converted into steam.[Distilled or purified water is recommended for use in hard water areas.] REUSABLE CLOTH
Comes with two reusable, highly absorbent microfibre cloths that can be machine-washed in hot water and tumble-dried.
USE ON MOST HARD FLOOR
Designed for use on hard surfaces that can withstand high heat, including ceramic tiles, marble, stone or linoleum floors and on sealed hardwood or parquetry floors [see “CAUTION!” note below].
USE ON CARPET AND RUGS
Designed for use with the supplied carpet glider on carpets and rugs that can withstand high heat.

CAUTION!

• Do not use the steam mop on unsealed wood floors.
• Do not let the steam mop stand on any wood floor for an extended time. This can cause the wood grain to expand. Test on an isolated area of the surface before proceeding.
• Take extra care when using the steam mop on surfaces that have been treated with wax, as the heat and steam may remove the wax or sheen.
• Take extra care when using the steam mop on vinyl, linoleum or any other heat-sensitive floor, as too much heat can melt the glue on the floor. We recommend cleaning a small sample in an inconspicuous area of the floor first and checking the manufacturer’s use and care instructions for the surface to ensure its suitability for steam cleaning.

WARNING: DANGER OF SCALDING!
Never run the steam mop without water. Never point the steam directly at any person or animal!

NOTES
Before you start steam cleaning your floor, make sure:

• The surfaces that you want to steam clean have been swept or vacuumed.
• The steam mop is fully assembled.
• The microfibre cloth sits tightly around the steam head.[Do not use the mop without the microfibre cloth! ]
• The water tank is filled.[Do not add cleaning solutions, only use tap water, or distilled/purified water.]

Start using the steam mop

1. Plug into an electrical outlet suitable for the appliance, and ensure the AC outlet and the product rating label voltage are compatible.
2. Turn on the power switch power indicator light; the unit starts heating up. It takes approximately 20-30 seconds for the unit to heat up and the steam to be ready.
3. Push the unit forward and backward along the floor.
4. When the water level in the water tank is low, the power switch must be turned off immediately. Unplug the unit from the electrical outlet and refill the water tank by following the instructions.
5. If you use the steam mop for a long time, the cloth sleeve may become very wet or dirty G will need to be replaced. Turn off the unit &allow it to cool before replacing. While replacing the cloth sleeve, don’t touch the steam head to avoid scalding.
6. To sanitize a specific area of your floor, position the steam mop over the area for a minimum of 8 seconds, but no longer than 15 seconds. The steam temperature will reach approximately 194℉-230℉ (90°C-110°C).This is particularly useful for cleaning the bathroom, and shower. pet sleeping area or around garbage bins.

TECHNICAL SPECIFICATIONS

TROUBLESHOOTING GUIDE

/Poor connection

| 1. Unplug and then plug it again. 2. Plug the product beside the socket
The power switch does not turn on| Press the power button  to ON status
Product Damage| Stop Using & Contact customer service ([email protected])
Can Not Turn Off| The switch isn’t turned off| Switch off the machine
Product Damage| Stop Using & Contact customer service ([email protected])
Reduced steam

/ No Steam

| The power switch does not turn on| Press the power button  to ON status
Out of water| Turn off the cleaner and refill the water tank.
Low steam setting| Adjust the steam level to a higher setting
Gravity ball straw does not touch the water| Shake the main body & move the gravity ball into the water.
The plug was pulled out

/Poor Connection

| Unplug it and then plug it again.
Steam generation needs 20sec| Please wait at least 20sec for the water to heat up & the work light to turn blue
The removable water tank did not connect to the

machine body tight enough

| Please remove the tank and install it back correctly.
Have used chemical cleaner or water with high hardness.| Stop Using & Contact customer service ([email protected])
Can Not

be detached

| Didn’t press the release buttons| Press the release buttons & pull out the accessory at the same time.
Stop working| Short Out Protection Running with NO water| Turn off the cleaner and refill the water tank.
The plug was pulled out

/Poor Connection

| Unplug it and then plug it again.
Product Damage| Stop Using & Contact customer service ([email protected])
Can not clean the floor as well| The carpet glider was not removed & the mop pad did not reach

the floor.

| Remove the carpet glider for hard floor mopping.
Hard to swivel the mop head| Did not unlock the self-stand buckle of the mop head| Unlock the self-stand buckle following page 7.
Water leaking| Loosen tank cap| Turn off the cleaner and turn the tank cap tightly.
The mop head did not connect with the machine body properly.| Please remove the mop head and install it back correctly.
Product Damage| Stop Using & Contact customer service ([email protected])
Hard to use on the carpet| The carpet glider is not buckled| Make sure the carpet glider has been buckled on the floor head.
Problem| Reason| Solution
---|---|---
There is a puddle of water / The mop pad is not picking up dirt| The mop pad is saturated and needs changing.| Change another mop pad or wash the mop pad.
The metal button of the pole did not pop up| The metal button to attach pole parts is stuck inside the pole.| Please press it out with a small stick, press it several times until it pops up flexibly

FREQUENTLY QUESTION & ANSWER

are machine washable. Please use only liquid detergents. Do not use fabric softeners or bleach for best results. Air dry the mops.
What floors can the steam mop used for?| Our steam mop is designed to clean hard flooring such as ceramic tile, vinyl, laminate, marble, stone and sealed hardwood floors. Use of your steam mop on waxed or non-waxed floors may result in diminished glossiness.
Do you need to pump the handle to release the steam or is it automatic?| Our steam mop will release steam automatically. Steam Level is adjustable: Low(delicate floors), Medium(regular cleaning) and High(durable floors or sticky messes).
Can you use a cleaning solution with this steam mop or should you only use water in it?| Our steam mop can not use any cleaning solution. We recommend only using distilled water to increase the service life of mop.

CONTACT

• Company: guangxinanningshihongliyumaoyiyouxiangongsi
• Customer support: [email protected]
• Address: No. 8, Unit 3, Building 5, No. 6, Wuyi East Road, Jiangnan D Nanning Guangxi Zhuang
• Autonomous Region 530031
• Made in China

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