Nintendo Joy Con Pair Pastel Purple Pastel Green User Guide

Nintendo Joy Con Pair Pastel Purple Pastel Green User Guide

Joy-Con Control Sticks Are Not Responding or Respond Incorrectly

Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch – OLED Model

The information in this article can help you when the control sticks on the Joy-Con controller do not respond correctly.

Important:

• These steps may fix your issue. If your problem isn’t resolved, you can set up a repair for your Joy-Con.
• Prior to troubleshooting a controller, we strongly recommend you verify that the control stick configuration is set to the standard inputs.
• You can tell that a controller’s stick inputs have been remapped because throughout different menus, a wrench icon will be displayed beside the controller in-use at the bottom-left corner of the system screen.

Button Mapping: Joy-Con controllers attached to the system showing a wrench icon

Button Mapping: Joy-Con controllers detached from the system showing a wrench icon

• If you don’t know or remember the custom configuration for your controller, you can set the system to sleep mode. Upon waking up the system, you’ll have the option to reset the controller inputs.
• If the control sticks on Nintendo Switch Lite are not responding correctly, see Control Sticks Are Not Responding on Nintendo Switch Lite.
  Note: The Joy-Con cannot be attached to Nintendo Switch Lite. However, they can be used as wireless controllers with Nintendo Switch Lite.

What to do

1. With the Joy-Con attached to the console, verify that they register correctly as attached within the Controllers screen, accessible from the HOME Menu.
   
   Controllers Screen

   • If the Joy-Con are not registering correctly on the console, please read Joy-Con Not Recognized or Not Registering While Attached to the Console.

2. Ensure your console has the latest system update.

3. Ensure the Joy-Con have the latest controller firmware installed.

4. Remove any skins or covers from the problematic Joy-Con, if any, and calibrate the control sticks.

5. If the issue is occurring with a specific game or application, try the following:

   • Check for any available software updates for that game.
   • Check the electronic manual for that game. Some game, such as Mario Kart 8 Deluxe, support in-game tilt controls. If these are activated, it may seem as if the control sticks are not responding correctly. If this is the case, the in-game tilt controls may need to be deactivated.

Situation not resolved

• If the control sticks cannot be calibrated, the non-working Joy-Con controller will need to be repaired. Do not send in the console.
• If the Joy-Con registers correctly as being attached to the console but the control sticks are not responding correctly, the non-working Joy-Con controller will need to be repaired. Do not send in the console.

For your convenience, Nintendo offers a quick and easy-to-use online repair process. (This repair will be for your non-working Joy-Con controller only and is available in the U.S. and Canada only.)

Start a repair

If you are located in a different country, contact the nearest Authorized Service Center in your region.

Joy-Con Control Sticks Are Not Responding or Respond Incorrectly

Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch – OLED Model

The information in this article can help you when the control sticks on the Joy-Con controller do not respond correctly.

Important:

• These steps may fix your issue. If your problem isn’t resolved, you can set up a repair for your Joy-Con.
• Prior to troubleshooting a controller, we strongly recommend you verify that the control stick configuration is set to the standard inputs.
• You can tell that a controller’s stick inputs have been remapped because throughout different menus, a wrench icon will be displayed beside the controller in-use at the bottom-left corner of the system screen.

Button Mapping: Joy-Con controllers attached to the system showing a wrench icon

Button Mapping: Joy-Con controllers detached from the system showing a wrench icon

• If you don’t know or remember the custom configuration for your controller, you can set the system to sleep mode. Upon waking up the system, you’ll have the option to reset the controller inputs.
• If the control sticks on Nintendo Switch Lite are not responding correctly, see Control Sticks Are Not Responding on Nintendo Switch Lite.

Note: The Joy-Con cannot be attached to Nintendo Switch Lite. However, they can be used as wireless controllers with Nintendo Switch Lite.

What to do

1. With the Joy-Con attached to the console, verify that they register correctly as attached within the Controllers screen, accessible from the HOME Menu.
   
   Controllers Screen

   • If the Joy-Con are not registering correctly on the console, please read Joy-Con Not Recognized or Not Registering While Attached to the Console.

2. Ensure your console has the latest system update.

3. Ensure the Joy-Con have the latest controller firmware installed.

4. Remove any skins or covers from the problematic Joy-Con, if any, and calibrate the control sticks.

5. If the issue is occurring with a specific game or application, try the following:

   • Check for any available software updates for that game.
   • Check the electronic manual for that game. Some game, such as Mario Kart 8 Deluxe, support in-game tilt controls. If these are activated, it may seem as if the control sticks are not responding correctly. If this is the case, the in-game tilt controls may need to be deactivated.

Situation not resolved

• If the control sticks cannot be calibrated, the non-working Joy-Con controller will need to be repaired. Do not send in the console.
• If the Joy-Con registers correctly as being attached to the console but the control sticks are not responding correctly, the non-working Joy-Con controller will need to be repaired. Do not send in the console.

For your convenience, Nintendo offers a quick and easy-to-use online repair process. (This repair will be for your non-working Joy-Con controller only and is available in the U.S. and Canada only.)

Start a repair

If you are located in a different country, contact the nearest Authorized Service Center in your region.

References

• Nintendo Support: How to Attach/Detach the Joy-Con Controllers from Nintendo Switch
• Nintendo Support: How to Calibrate the Controllers
• Nintendo Support: How to Put the Console Into Sleep Mode
• Nintendo Support: How to Perform a System Update on Nintendo Switch
• Nintendo Support: Joy-Con Not Recognized or Not Registering While Attached to the Console
• Nintendo Support: How to Activate/Deactivate Tilt Controls (Mario Kart 8 Deluxe)
• Nintendo Support: How to Update Software on Nintendo Switch
• Nintendo Support: How to Update the Controller Firmware
• Nintendo Support: Control Sticks Are Not Responding or Respond Incorrectly on Nintendo Switch Lite
• Nintendo Support: Opciones de reparación en Latinoamérica y el Caribe
• Nintendo Support: Message: "The Connected Controller's Button Mapping Changed."
• Nintendo Support: How to Change the Button Mapping on Nintendo Switch Controllers
• Nintendo Customer Central

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