CARRO CES443QL-FM Ceiling Fan with Light Installation Guide

**CARRO CES443QL-FM Ceiling Fan with Light Installation Guide

**

Live Smarter

This Caro Smart Ceiling Fan is :

ETL certified & damp-rated, suitable for indoor/covered -outdoor use

DC Motor 10-speed, ultra-quiet, reversible & energy efficient

Connect via Wi-Fi or Bluetooth for advanced control

Compatible with smart devices

Connect to the
CARRO Home App
for fine-tuned control options

The Carro Home App conveniently connects to
existing smart devices for full smart home integration.

works with Alexa
works with Google Assistant
works with Siri Shortcuts

**Remote Control Included

** Download via Google Play and App Store

SAFETY PRECAUTIONS

• Before you begin installing the fan, shut power off at the circuit breaker of the fuse box.

• Make sure that all electrical connections are in accordance with National Electrical Code,

• ANSI/NFPA 70 and local codes. Hire a licensed electrician if you are unfamiliar with installing electrical wiring.

• Make sure the installation site you choose allows the fan blades to rotate without any
  obstructions. Allow a minimum clearance of 2.1m (7 feet) from the floor and 18 inches from the tip of the blades to the wall

• The outlet box and support structure must be securely mounted and capable of reliably supporting a minimum of 36 pounds. Use only U.L. listed outlet boxes marked “Acceptable for Fan Support of 15.9 kg (35 Ibs) or less”.

• Before and after you install the fan, make sure that all mounting components are secured to prevent the fan from falling

• Do not insert anything into the fan blades while the fan is operating

• To change the direction of the rotation of the blades, the fan must be in operation mode.

• All screws must be checked and retightened where necessary before installation.

• fter making the wire connections, the wires should be spread apart with the grounded conductor and the equipment-grounding conductor on one side of the outlet box and the ungrounded conductor on the other side of the outlet box.

• The splices after being made should be turned upward and pushed carefully up into the outlet box. Conductor wiring identified as grounded is to be connected to a grounded conductor of power supply. Conductor wiring identified as ungrounded conductor is to be connected to an ungrounded conductor. Conductor wiring identified for equipment grounding is to be connected to an equipment- grounding conductor.

• This device complies with part15 of the FCC Rules. Operation is subject to the following
  two conditions: (1) This device may not cause harmful interference, and (2) this device
  must accept any interference received, including interference that may cause undesired
  operation

• This product is suitable for use in damp locations.

• CAUTION : Read all instructions and safety information before installing your new fan.
  Review accompanying assembly diagrams.

• WARNING : To reduce the risk of fire, electric shock, or personal injury, mount to outlet box marked “Acceptable for Fan Support of 15.9 kg (35 Ibs) or less” and use mounting screws provided with the outlet box

• CAUTION : To reduce the risk of injury, use only the screws provided with the outlet box in conjunction with the lock washers.

• WARNING : To reduce the risk of personal injury, do not bend the blade bracket when installing the brackets, balancing the blades, or cleaning the fan. Do not insert foreign objects in between rotating fan blades.

• CAUTION : To reduce the risk of electric shock, disconnect the electrical supply circuit to the fan before installing the light kit.

• WARNING : To reduce the risk of fire or electric shock, this fan must be installed with a general use, non-dimmable, single gang, isolating wall control/switch.

• WARNING : To reduce the risk of fire or electric shock, do not use this fan with any solid- state speed control device.
  NOTE: The important safeguards and instructions appearing in this manual are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense, caution and care are factors which cannot be built into this product. These factors must be supplied by the person(s) installing, caring for and operating the unit.

• CAUTION : The light source is designed for this specific application and can overheat if serviced by untrained personnel. If any servicing is required, the product should be returned to an authorized service facility for examination or repair.

• WARNING : Do not use corrosive detergents for cleaning.

• WARNING : To Reduce The Risk Of Fire, Electric Shock Or Injury To Persons, Do Not Use Replacement Parts That Have Not Been Recommended By The Manufacturer (e.g. Parts Made At Home Using A 3D Printer).

Fan Diagram

Before installing, please check to make sure you have received all the necessary components for installation. Some extra hardware may also have been included

Installation: Disassembly

WARNING : To avoid serious injury or death, turn off the power at the circuit breaker before installing the fan.

Tools you’ll need

• Phillips screwdriver

• Step ladder

Disassemble the Light Kit & Mounting Plate 

1.1 Take the motor assembly out of the box and detach the light kit by pulling it away from the assembly. The light kit is attached to the assembly by magnets.
To remove the light kit pan, first remove one light kit assembly screw from the motor plate. Loosen the other two keyhole screws, but do not remove them completely. Rotate and remove the light kit pan. Keep the removed scow for later rue

1.2 Loosen the canopy screws and remove the mounting plate. Save the screws for later use.

Installation: Fan Blades

Install the Fan Blades
Find the 9 blade attachment screws and washers in the hardware pack.
Slide the blades through the center band of the motor housing and align the holes.
Use the blade screws and washers to securely attach the blades in place.

Install the Light Kit Pan & Light Kit
3.1 Thread the wire plug from the motor through the center hole of the light kit pan.
Attach the light kit pan to the motor plate, making sure the two screw heads fit through the
keyhole slots. Twist the light kit pan until the screws slide into the narrow ends of the keyhole
slots.

Securely tighten all screws, and then reinstall the light kit assembly screw that was
previously removed in step 1. Ensure that all screws are securely tightened.

3.2 Allow the wire plug to pass through the light kit. Reinstall the light kit. The light kit will be magnetically attracted to the pan with the help of magnets.

3.3 Insert the wire plug into the light kit terminal block.

Install the Mounting Plate
4.1 You have two options for the mounting plate installation. Choose the one that works best for your location.

WARNING : Before beginning, make sure to turn off the power from the breaker circuit!
Note : For optimal fan performance, ensure that the mounting plate is level.
Option 1 : Secure the mounting plate to a wooden ceiling beam or support structure with an
approved electrical outlet box using the ST5x24mm wood screws (included) as shown
in Fig. 4.1.

Option 2 : Use machine screws (provided with outlet box) and washers to attach the
mounting plate to an existing ceiling fan-rated outlet box. If the mounting plate is installed
at the outlet box, it should be installed on the outlet box with the screws that came with your
outlet box. Pull the supply wires (the black, white, and ground wires) out of the outlet box
and through the hole in the mounting plate, then set them aside.

WARNING : DO NOT use a plastic outlet box. Use only U.L. listed outlet boxes marked
“Acceptable for Fan Support of 15.9 kg (35 Ibs) or less”.

Hang the Fan
5.1 Carefully lift the fan-motor assembly and hang it using the hook of the mounting plate. Securely suspend the motor assembly by using one of the round holes at the outer rim of the
motor housing as shown in Fig. 5.1.

Installation: Safety Rope

5.2 There are multiple methods to install the safety rope; here are two options for your reference.

Option 1 : Refer to Fig. 5.2. Hang the safety rope on the ceiling hook (not included). Using a screwdriver, loosen the screw on the safety rope lock. Pull the safety rope taut and then tighten the screw on the safety rope lock to ensure a firm and secure connection between the safety rope and the ceiling hook. Always double-check to ensure the safety rope is taut.

Option 2 : Refer to Fig. 5.3. Thread a screw, accompanied by a washer (both not included), through the center of the safety rope. Fasten the screw to the ceiling and then loosen the screw on the safety rope lock using a screwdriver. Pull the safety
rope taut and then tighten the screw on the safety rope lock to securely anchor the safety rope to the fixed screw on the ceiling. Always double- check to ensure the safety rope is
taut.

Note : Installing the ceiling fan with a safety rope is an extra safety feature. It secures the fan
to the ceiling hook or other attachment point and prevents the fan from falling even in the
case of material failure.

When the safety rope is fixed and installed, it is important to adjust both the length of the
wire rope and the screw on the safety rope lock to ensure a secure and tight connection with
the fixed object.This step is crucial to prevent the safety rope from accidentally coming off. Improper installation of the safety rope may compromise its effectiveness and lead to potential safety risks. Therefore, it is essential to make sure the safety rope is properly tightened and secured for maximum safety.

Connect the Wi ng
Connect the wire plug of the motor to the wire plug of the adapter and confirm the connection is secure.

Connect the Green/Yellow wire from the mounting plate to the supply Ground wire using aware nut.

Connect the White wire of the adapter to the supply White (Neutral) wire using a wire
nut. Connect the Black wire of the adapter to the supply Black/Red (Hot/Live) wire using
a wire nut.

Make sure all the wires are connected to the correct colors as shown in Fig. 6.1. Then, hide
the wiring and the adapter inside the motor housing!

Secure the Fan
7.1 Reinstall two of the four canopy screws onto the mounting plate (located on opposite
sides), but do not fully tighten them yet.
7.2 With both hands, lift the fan body off of the hook. Ensure that the hook does not interfere with the adapter and align the two key slots on top of the motor assembly with the two loosened screws on the mounting plate.
7.3 Push the fan motor assembly up and twist it to lock onto the mounting plate. Tighten the two screws. Then, reinstall the other two screws into the remaining two holes and tighten all four screws firmly.

WARNING

Falling fan hazard! Make sure all screws are tightened securely to hold the fan motor assembly in place.

Install the Lampshade
Align the slots of the lampshade with the slots of the light kit, and turn the lampshade clockwise to securely lockit into place, as shown in Fig. 8.1.
Note : Do not over tighten the lampshade.

WARNING

o prevent SERIOUS INJURY or DEATH, make sure that the lampshade is properly secured Allow the lampshade to cool completely before attempting tore move i

Power On
At this time, the ceiling fan has been installed. Turn on the power supply from the breaker circuit of the main switch or the room where the ceiling fan is installed. Once the power is on, check to see if the fan light is illuminated and pair the fan with the remote immediately.

Pair the Remote Control to Your Fan
Power on the fan and pair the remote to the fan within 1 min. To pair remote to fan, press andhold @ button for 3-5 secs to pair. Successful pairing will trigger th fan light off.

Remote Control Button Definitions
Tum the fan off.
Switch between summer mode and winter mode. CO .summer mode – (Counter- clockwise) ‘Winter mode – (Clockwise )
Turnthe fan on and decrease fan speed.
Turn the fan on and increase fan speed.

Nature Toggle the fan speed between “Nature Mode” and “Breeze Mode”. Simulate a soothing breeze that is gentle enough not to disrupt your sleep. To revert to &)/ the fan’s regular mode, simply press either the speed-up or speed-down button

Turnthelight on or off and remote pairing.
“ Note : Power on the fan and pair the remote to the fan within 1 min. To pair remote to fan, prescind hold @ button for 3-5 secs to pair. Successful pairing will trigger th fan light off.

Switch between warm light and cool light. WIF! Pairing.
Note : Press/hold button for 5 sec. The fan will switch to AP Mode, then select AP Mode
on APP, follow the APP control instructions and enable fan Wi-Fi.

Press/Hold button to decrease the light intensity.
Press/Hold to button to increase the light intensity

‘WARNING : Do not expose the remote control to direct contact with water.

Connecting to the Caro Home App

1. First download the free Caro Home App from the App Store or Google Play or scan the QR Code below.
   Note : This ceiling fan needs to use 2.4Ghz WIFI to work when connecting the device, and after connecting, it can use the 5Ghz or 2.4Ghz.

2. Open the Carro Home App to create your account. The account with “Carro Home” can be registered through E-mail only.

3. Connect the device to the Caro Home App (Three ways to connect)
   

Bluetooth Connect (WIFI & Bluetooth On)
a. Press “+” button into the device list, then a window will pop up to show you some devices
can be connected.
b. Click “Go to add” (If you click “Do not add” by mistake, please see “Do not add” steps).
c. Choose the device. d. Connect to your home WIFI, then go back to the app and wait for the app to connect with your device.
“”Do not add” steps:
a. Select “Electrical” (smart switch) or “Lighting” (ceiling fan with light) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan with Light” and tap next.
b. Connect to your home WIFI and tap “Next” to wait for the connection.
Note : if your device does not appear in the “go to connect” section, continuously hold the WIFI Pairing button until the Carro Home hotspot pops up as a discoverable device.

IFI Connect-AP Mode (WIFI On & Bluetooth Off)
a. Smart ceiling fan: Press and hold the WIFI button on the remote for 5 seconds for AP Mode. Smart switch: Press and hold the “OFF” button for 10 seconds till the indicator light blinks slowly to enter into AP Mode.
b. Press “+” button to select “Electrical’ (smart switch) or “Lighting” (ceiling fan with light) on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan with Light’. c. Connect to your home WIFI (2.4Ghz Only).
d. Press “Next” button to go to connect the fan’s WIFI signal.
e. Choose the fan’s WIFI signal “Acrosome-XXXX” then go back to the app.
f. Wait for the connection.

WIFI Connect-EZ Mode (WIFI On & Bluetooth Off)
a. Press “+” button to select “Electrical” (smart switch) or “Lighting” (ceiling fan with light). on the sidebar menu then select “Ceiling Fan Switch” or “Ceiling Fan with Light”.
b. Connect to your home WIFI (2.4Ghz Only) and next.
c. Click the right corner on the top to choose “EZ Mode” .
d. Tap “Next” button to wait for the connection to complete.

Connecting to Smart Devices

1. Connect the device to Alexa:
   a. Make sure you have connected the device to the Carro Home App and it is working normally.
   b. Open the Alexa app, go to the skills settings to search for “Caro Home” skill
   c. Link the skill, log in with your Caro Home App account and password, then authorize and connect with the Caro Home App.
   d. Then Alexa will find the device automatically and will transfer all the settings over from the Caro Home App.

2. Connect the device to Google Home:
   a. Make sure you have connected the device to the Caro Home App and it is working normally.
   b. Open the Google Home app, select set up a device, and choose “Works with Google.
   C. Search for “Carro Home”, log in with your Carro Home App account and password, then
   authorize and connect with Carro Home App.
   d. Then the Google Assistant will find the device automatically.

3. Connect the device to Siri shortcuts:
   a. Make sure you have connected the device to the Carro Home App and it is working normally.
   b. Tap “Scene” on the main menu.
   c. Tap “Create Scene”.
   d. Tap “Launch Tap To Run”.
   e.Tap “+,
   . f Run the device.
   g. Choose the device you want to control by Siri.
   h. Select the function you want to control by Siri.
   i. Then save the function setting.
   j. Add to Siri, choose the scene you’ve just made, and add to Siri.
   k. Enter the sentence you want to say to initialize the device, and add to Siri.

Troubleshooting

Try these troubleshooting steps before contacting Customer Service. For additional operation, maintenance, and troubleshooting information, please contact our customer service center.

1. Make sure the fan is getting power
2. Check your circuit breaker or fuse panel and well switch for functionality.
3. Check to make sure the fan wires are correctly connected to I hg house wires.
4. Remote control must be paired with the fan within 1 minute after c4mecting the fan to the electricity
5. If you have paired the app but the fan still does not work (light and fan both didn’t work) or couldn’t pair the app to the fan, try to reset the fan: to reset the fan, cut the power for 10 minutes. then turn the power on and press the pairing button
6.  on the remote for 3-5 seconds until the fan light turns off, then pair the Carro Home App again.
7. Use a multi-meter and test the adapter wiring harness to seeif there is any electrical output. (DM the pin wiring on the circuit board must be inserted tight and In the correct position.
8. Remote needs to be paired with the fan first.
9. Make sure the fan blades spin freely 0 If you’re using a wall control, check the power to the breaker from your control and try working your ceiling fan manually (Normal switch is only used for connecting the fan to the house electricity. )

Fan light not working|

1. •,:n Make sure LED wires are connected to the circuit board.
2. Make sure the whole fan is glowered.

The fan is noisy
and wobbling|

1. Check if the blade screws are NOT rubbing against any part of the motor housing.
2. Check if the pin wires are NOT touching against any moving parts. ao Check if the bottom
3. wire cover is NOT hitting the motor.
4. Confirm the canopy is NOT touching the ceiling while the fan is in operation
5. Check the down rod is NOT slanted.
6. Tighten any loose screws on the light kit, fan blades, motor coupling, down rod brackets and mounting hardware.2) Confirm the hanger ball is firmly seated in the mounting bracket.
7. The ceiling beam must meet the minimum tensile test strength of 30kg for installation.
8. Make sure the blades and brackets are NOT bent or deformed
9. Verify the wire connections are not rattling against each other
10. Verify the fan blades are not cracked. If the fan blades are cracked, replace the damaged blades with a new blade set from the same brand as your ceiling fan to ensure compatibility
11. Confirm the light kit is NOT slanting and hitting the motor.

Unable to pair
remote and app|

1. Check if the wires are connected In the correct position or not.
2. Check the batteries in the remote.
3. Disconnect the power for 10 minutes. reconnect the power and pair the remote with the fan immediately, within 1 minute. Also try pairing the app to reconnect. 011ie WIN must be 2.4Ghz. incompatible with Sighs WIFI or combined with Shh. This ceiling fan needs to use 2.4Ghz WIFI to work when connecting the device, and after connecting, it can use the 5Ghz or 2.4Ghz.
4. App must be the newest version ® Connect with correct app ‘Cairo Home.

Fan or light turning
on or off by themselves|

1. Confirm the circuit breaker is not malfunctioning.
2. Verify Verify the wire connections are not frayed. CD Check the app is not set to a timer or schedule.
3. Cut the fan power for 10 minutes then power on again. CD All the pin wiring on the circuit board must be inserted tight and in the correct position

Care & Cleaning

1. Check the support connections, brackets, and blade attachments twice a year. Make sure they are secure. Because of the fan’s natural movement, some connections may become loose over time. It is not necessary to remove the fan from the ceiling
2. Clean your fan periodically. Use only a soft brush or lint-free cloth to avoid scratching
3. the finish. The plating is sealed with a lacquer to minimize discoloration or tarnishing. w
4. (Optional) Apply a light coat of furniture polish to the wood blades.
5.  (Optional) Cover small scratches with a light application of shoe polish.

DO NOT:

1. Use water when cleaning. Water could damage the motor, or the wood, or possibly  cause an electrical shock.
2. Apply ol to your fan or motor. The motor has permanently lubricated sealed ball bearings.

WARNING : Power off the fan before performing maintenance or cleaning the fan.

FCC Statement

Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
•  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

WARNING : Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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