SAMSUNG HW-C400 Channel Essential Soundbar User Guide

FULL MANUAL
HW-C400
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Thank you for purchasing this Samsung product.
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SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be on your Samsung product.

CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.

****| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product : This symbol indicates that it does not require a safety connection to electrical earth (ground). If this symbol is not present on a product with a power cord, the product
MUST have a reliable connection to protective earth (ground).
| AC voltage : This symbol indicates that the rated voltage marked with the symbol is AC voltage.
| DC voltage : This symbol indicates that the rated voltage marked with the symbol is DC voltage.
| Caution, Consult instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING

•  To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
   CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

CHECKING THE COMPONENTS

•  For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
• Design, specifications are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.

PRODUCT OVERVIEW

Top Panel of the Soundbar

**** 1| **LED indicator**| The LED Indicator flashes, glows, or changes colour depending on the Soundbar’s current mode or status. The colour of the LED indicator and the number of lights indicate the active mode as described below.

•   The Multicolour LED changes to White , Cyan , Green , Red , Yellow , Orange , Purple and  Blue depending on the mode or status.

---|---|---
2| Power| Turns the power on and off.
3| Volume| Adjusts the volume.
4| ****

**Source**

| •   Press the (Source) button to change the mode. Each time you change the mode, the LED lights in white and then turns off.

5| NFC Logo| You can activate your Bluetooth connection by placing your phone in the NFC detection area of the Soundbar.
---|---|---

•  When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
•  When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

Bottom Panel of the Soundbar

1. POWER
   Connect the Soundbar’s AC power cable.

2. DIGITAL AUDIO IN (OPTICAL)
   Connect to the digital (optical) output of an external device.

3. USB (5V 0.5A)
   Connect a USB device here to play music files stored on the USB device through the Soundbar.

• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

USING THE REMOTE CONTROL

Inserting Batteries before using the Remote Control (AAA batteries X 2)

Slide the back cover in the direction of the arrow until it is completely removed.
Insert 2 AAA batteries (1.5V) so that their orientation is correct. Slide the back cover back into position.

How to Use the Remote Control

1. Power
   Turns the Soundbar on and off.
   
   • Auto Power Down Function
   The unit turns off automatically in the following situations:
   – In “Digital Audio In” / “Bluetooth” / “USB” mode if there is no audio signal for 18 minutes.

2. (Source)
   Press to select a source connected to the Soundbar.

3. (Mute)
   Press the (Mute) button to mute the sound.
   Press it again to unmute the sound.
   

4. Volume
   Push the button up or down to adjust the volume.
   

5. CH LEVEL
   By pressing the button, you can adjust the volume of the each speaker.

6. (Sound Control)
   By pressing the button, you can set the audio function. The desired item can be adjusted using the Up/ Down buttons. Each time the mode changes, the Multicolour LED blinks in white.
   
   – If the video on the TV and audio from the Soundbar are not synchronised, select “Sync” in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
   (Not available in “USB” or “Bluetooth”mode.)
   – “Sync” is only supported for some functions.
   – “Night mode” is optimised for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.
   – “Voice enhancement” makes it easier to hear spoken dialog in movies and TV.
   7. Band EQ
   Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)
   

7. Bluetooth PAIR
   Switch the Soundbar to Bluetooth pairing mode.
   When you press the button, the LED display changes as shown below.
   • Until pairing is complete, the Multicolour LED changes as Red → Green → Blue in turn.
   

8. (Play / Pause)
   You can also play or pause music by pressing the button in “USB” mode.

9. Up/Down/Left/Right
   Press Up/Down/Left/Right on the button to select or set functions.
   • Repeat
   To use the Repeat function in “USB” mode, press the Up button.
   • Music Skip
   Press the Right button to select the next music file. Press the Left button to select the previous music file.

10. (Info)
    Press the button to display information about the current function. (See page 7.)

11. SOUND MODE
    By pressing the button, you can select the desired audio mode. Each time the mode changes, the Multicolour LED blinks in white. (The sound mode may differ with the TV model.)
    
    – Surround Sound
    Provides a wider sound field than standard.
    – Standard
    Outputs the original sound.
    • Bluetooth Power On/Off
    This feature automatically turns the Soundbar on when it receives a connection request from a previously connected TV or Bluetooth device. The setting is On by default.
    – Press and hold the SOUND MODE button for more than 5 seconds to turn off the Bluetooth Power function.
    • DRC (Dynamic Range Control) On/Off
    Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the SOUND MODE button for more than 5 seconds while the Soundbar is powered off to turn DRC (Dynamic Range Control) on or off. With the DRC turned on, loud sound is reduced. (The sound may be distorted.)
    

12. WOOFER (BASS) LEVEL
    
    Push the button up or down to adjust the bass level between -6 to +6. To set the woofer (bass) volume level to 0 (Default), press the button. (Subwoofer is not included.)

13. TONE CONTROL
    By pressing the button, you can adjust the volume of the treble or bass sound. The desired item can be adjusted using the Up/Down buttons. (This feature is available in all sound modes except “Standard” mode.)

Using the Hidden Buttons (Buttons with more than one function)

Hidden Button| ****

Reference page

---|---
Remote Control Button| Function
WOOFER (Up)| TV remote control On/Off| page 15
Left| TV Auto connect On/Off| page 19
 (Sound Control)| 7 Band EQ| page 11

SOUND MODE

| DRC On/Off| page 12
Bluetooth Power On/Off| page 12

Output specifications for the different sound effect modes

Surround Sound

| 2.0 ch| 2.0 ch
5.1 ch| 2.0 ch

Standard

| 2.0 ch| 2.0 ch
5.1 ch| 2.0 ch

Adjusting the Soundbar volume with a TV remote control
Adjust the Soundbar volume using the TV’s remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.
• Set the TV speaker to External Speaker to use this function.
• Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA

TV remote control On/Off

1.  Turn Off the Soundbar.
2. Push up and hold the WOOFER button for 5 seconds.
   Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “Off-TV Remote” (Default mode), “Samsung-TV Remote”, “All-TV Remote”.
   The LED indicator status changes each time the mode is changed, as shown below.
   

CONNECTING THE SOUNDBAR

Connecting Electrical Power
Use the power components to connect the Soundbar to an electrical outlet in the following order:

•  For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
  1. Connect the power cord to the Soundbar.
  2. Connect the power cord to a wall socket.

NOTE

• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

USING A WIRED CONNECTION TO THE TV

Connecting using an Optical Cable
Pre-connection Checklist

• When you use an optical cable and the terminals have covers, be sure to remove the covers.

1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the TV with the optical cable (not supplied), as shown in the figure.
2. Turn on the Soundbar and TV.
3. Press the (Source) button on the top panel or remote control, and then select the “Digital Audio In” mode.
4. The TV sound is output from the Soundbar.

USING A WIRELESS CONNECTION TO THE TV

Connecting via Bluetooth
When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cables.

• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected.
  Check the specifications of your TV.

The initial connection

1. Press the PAIR button on the Soundbar remote control or press (Source) button on the Soundbar top panel to enter the “Bluetooth” mode.
   

2.  Select Bluetooth mode on the Samsung TV.
   (e.g. Home ( ) → Menu → Settings ( ) → All Settings (   ) → Sound →Sound Output →Bluetooth Speaker List →[AV]Soundbar C4-Series (Bluetooth))

3.  Select “[AV]Soundbar C4-Series” from the list on TV’s screen.
   An available Soundbar is indicated with “Needs pairing” or “Paired” on the TV’s Bluetooth device list. To connect the Samsung TV to the Soundbar, select the message, and then establish a connection.

4. You can now hear Samsung TV sound from the Soundbar.
   • If there is a connection log between the Soundbar and Samsung TV, the Soundbar is automatically connected by changing its mode to “Bluetooth”.

If the device fails to connect

• If you have an existing Soundbar (e.g., [AV]Soundbar C4-Series) on the list of speakers on the Samsung TV, delete it.
•  Then repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV
Press the   (Source) button on the top panel or on the remote control to select the mode other than “Bluetooth”.

•  Disconnecting takes time because the Samsung TV must receive a response from the Soundbar.

(The time required may differ, depending on the Samsung TV model.)
TV Auto connect On/Off
To cancel the automatic Bluetooth connection between the Soundbar and TV, press the Left button on the remote control for 5 seconds with the Soundbar in “Bluetooth Ready” status. (Toggle On → Off)

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

• The Soundbar automatically turns off after 18 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  – If there is a strong electrical field around the Soundbar.
  – If several Bluetooth devices are simultaneously paired with the Soundbar.
  – If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

CONNECTING AN EXTERNAL DEVICE

Connecting using an Optical Cable

1. With the external device and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the external device with the optical cable (not supplied), as shown in the figure.
2. Turn on the Soundbar and external device.
3.  Press the (Source) button on the top panel or remote control, and then select the “Digital Audio In” mode.
4. The external device sound is output from the Soundbar.

CONNECTING A USB STORAGE DEVICE

You can play music files located on USB storage devices through the Soundbar.

1. Connect the USB device to the USB port on the bottom of the product.
2.  Press the (Source) button on the top panel or remote control, and then select the “USB” mode.
3.  Play music files from the USB storage device through the Soundbar.
   • The Soundbar automatically turns off (Auto Power Down) if no USB device has been connected for more than 18 minutes.

File Format Type Compatibility list

*.aac* .m4a**

| AAC-LC (MPEG2/MPEG4 Audio Only)| 32kHz ~ 48kHz| 32kbps ~ 320kbps
*.wav*| LPCM| 32kHz ~ 192kHz| 1,024kbps ~ 9,216kbps
.flac**| FLAC| 32kHz ~ 192kHz| 162kbps ~ 8,100kbps

•  If there are too many folders (about 200) and files (about 2000) stored on the USB device, it may take the Soundbar some time to access and play files.
• The Soundbar only supports USB devices with FAT16 (~2GB), FAT32 (~2TB) or NTFS (~2TB) file systems.

CONNECTING A MOBILE DEVICE

Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo soundwithout the hassle of cables.

• When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.

The initial connection
• When connecting to a new Bluetooth device, make sure the device is within 1 m distance.

1. Press the   PAIR button on the Soundbar remote control or press (Source) button on the Soundbar top panel to enter the “Bluetooth” mode.
   

2. On your device, select “[AV]Samsung Soundbar C4-Series” from the list that appears.

3. Play music files from the device connected via Bluetooth through the Soundbar.

If the device fails to connect

• If you have an existing Soundbar (e.g., [AV]Samsung Soundbar C4-Series) on the list of speakers on the Mobile device, delete it.
• Then repeat steps 1 and 2.

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.

•  If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

• The Soundbar automatically turns off after 18 minutes in the Ready state.

•  The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  – If there is a strong electrical field around the Soundbar.
  – If several Bluetooth devices are simultaneously paired with the Soundbar.
  – If the Bluetooth device is turned off, not in place, or malfunctions.

•  Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

• The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to a Bluetooth device that supports the A2DP (AV) function.

•  You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.

• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.

• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.
  The Bluetooth connection may break when the devices are out of the effective range.

• The Bluetooth connection may not function as intended in areas with poor reception.

•  A Bluetooth device may experience noise or malfunction under in the following conditions:
  – When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar
  – In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
  – When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave ovens, and wireless LAN devices.
  – Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.

• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.

• This wireless device may cause electrical interference during operation.

Bluetooth Power On/Off
If a previously paired Bluetooth device tries to pair with the Soundbar when the Bluetooth Power On function is on and the Soundbar is turned off, the Soundbar turns on automatically.

1. Press and hold the SOUND MODE button for more than 5 seconds on the remote while the Soundbar is turned on.
2.  Multicolour LED indicator on the Soundbar blinks “Cyan”.

Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual.

• The Soundbar will be disconnected.
• If the Soundbar is disconnected from the Bluetooth device, the multicolour LED indicator on the Soundbar blinks “Red” three times.

Disconnecting the Soundbar from the Bluetooth device
Press the (Source) button on the top panel or on the remote control to select the mode other than
“Bluetooth”.

•  Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)

Connecting a Soundbar to a mobile device via NFC function
Place your mobile device in the NFC detection area on top of the Soundbar.

NOTES

• Make sure that your mobile device has the NFC function turned on and that the screen is active.

• Bluetooth connection is unavailable when NFC of the mobile device is in card emulation mode.

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

•  The Soundbar automatically turns off after 18 minutes in the Ready state.

•  The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
  – If there is a strong electrical field around the Soundbar.
  – If several Bluetooth devices are simultaneously paired with the Soundbar.
  – If the Bluetooth device is turned off, not in place, or malfunctions.

• Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc.

•  The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to a Bluetooth device that supports the A2DP (AV) function.

• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.

• Once you have paired the Soundbar to a Bluetooth device, selecting “[AV]Samsung Soundbar C4-Series” from the device’s scanned devices list will automatically change the Soundbar to “Bluetooth” mode.
  – Available only if the Soundbar is listed among the Bluetooth device’s paired devices.
  (The Bluetooth device and the Soundbar must have been previously paired at least once.)

• The Soundbar cannot be paired to another Bluetooth device if already in Bluetooth mode and paired to a Bluetooth device.

INSTALLING THE WALL MOUNT (OPTIONAL)

Installation Precautions

• Install on a vertical wall only.

• Do not install in a place with high temperature or humidity.

• Verify whether the wall is strong enough to support the product’s weight. If not, reinforce the wall or choose another installation point.

• Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs.

• Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on.
  – Diameter: M4
  – Length: 40 mm or longer recommended.

• Connect cables from the unit to external devices before you install the Soundbar on the wall.

• Make sure the unit is turned off and unplugged from the power source before you install it.
  Otherwise, it may cause an electric shock.

Wall mount Components

1. NOTES
   – If your TV is installed on the wall, install the Soundbar 5cm or more below your TV.
   – Use a pencil to mark the holes’ positions.

2. 
   IMPORTANT NOTE
   – The installation method shown here is for CONCRETE walls. Installation methods will vary depending on the wall type. For installation on dry wall, we strongly recommend you drill screw support holes into the underlying wood studs.

3. 

4. 

5. 

NOTE
– Supports for wall installation are built into the back of the Soundbar.
CAUTION
– Press the Soundbar down with sufficient force to fix it to the wall. If the Soundbar is not firmly fixed to the wall, it could be accidently detached, resulting in personal injury.
– Do not bump into or strike the Soundbar (especially from the bottom). The impact could detach the Soundbar from the wall, resulting in personal injury.

SOFTWARE UPDATE

Important: After upgrading, keep the original Settings.

1. Connect a USB memory stick to the USB porton your computer.
   Important: Make sure there are no music files on the USB memory stick drive. This may cause the firmware update to fail.

2. Go to (samsung.com) → select Enter Model Number and enter the model of your Soundbar. Select manuals and downloads and download the latest software file.

3. Save the downloaded software to a USB memory stick and select “Extract Here” to unzip the folder.

4. Turn off the Soundbar and connect the USB stick containing the software update to the USB port.

5. Plug USB into Soudbar and switch to USB source, the software will update automatically and will complete update within 2 minutes. During the update process, the 5 LEDs will start flashing in a loop, and then the 5 LEDs will all be bright white, and then the 5 LEDs will flash in a loop again. When the update is complete, the cyan indicator blinks 3 times, and the soundbar automatically restarts.

• This product has a DUAL BOOT function.
  If the firmware fails to update, you can update the firmware again.

If LED sequence flashing is not displayed

1. Turn off the Soundbar, disconnect and then reconnect the USB storage device that contains the update files to the Soundbar’s USB port.
2. Disconnect the Soundbar’s power cord, reconnect it, and then turn on the Soundbar.
   NOTES
   • The firmware update may not work properly if audio files supported by the Soundbar are stored in the USB storage device.
   • Do not disconnect the power or remove the USB device while updates are being applied. The main unit will turn off automatically after completing the firmware update.
   • After upgrading, keep the original Settings. (include Volume, sound field, etc.)
   – When the firmware update is complete, the soundbar automatically turns on, and the Voice UI comes out.
   If the software update fails, check if the USB stick is defective.
   • Mac OS users should use MS-DOS (FAT) as the USB format.
   • Updating via USB may not be available, depending on the USB storage device manufacturer.

Reset

With the Soundbar on, press the – + (Volume) buttons on the body at the same time for at least 5 seconds. The LED display changes as shown below and then the Soundbar is reset.

CAUTION

• All the settings of the Soundbar are reset. Be sure to perform this only when a reset is required.

TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on.
→ Check whether the power cord of the Soundbar is correctly inserted into the outlet.
Soundbar works erratically.
→ After removing the power cord, insert it again.
→ Power cycle the external device and try again.
→ If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.)
Remote control does not work.
→ Point the remote directly at the Soundbar.
→ Replace the batteries with new ones.
Soundbar does not output any sound.
→ The volume of the Soundbar is too low or muted. Adjust the volume.
→ When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
→ For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
→ The cable connection to the Soundbar may be loose. Remove the cable and connect again.
→ Remove the power cord completely, reconnect, and turn the power on.
→ Reset the product and try again. (See page 31.)
Soundbar does not connect via Bluetooth.
→ When connecting a new device, switch to Bluetooth Pairing for connection. (Press the  PAIR button on the remote control or press the
(Source) button on the body for at least 5 seconds.)
→ If the Soundbar is connected to another device, disconnect that device first to switch the device.
→ Reconnect it after removing the Bluetooth speaker list on the device to connect.
(Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings (   ) → Sound → Sound Output → Bluetooth Speaker List)
→ Remove and reconnect the power plug, then try again.
→ Reset the product and try again. (See page 31.)
Sound drops out when connected via Bluetooth.
→ If your device that is connected via Bluetooth moves too far away from the Soundbar, it may cause the sound to drop out. Move the device closer to the Soundbar.
→ If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound may drop out. Check the installation environment and conditions for use.
Soundbar does not turn on automatically with the TV.
→ If you turn off the Soundbar while watching TV, the power synchronization with the TV will be disabled. Power off the TV and Soundbar using the TV remote.

LICENCE

Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright 1992-2019 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/ Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DigitalSurround, and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Samsung Electronics Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners.

OPEN SOURCE LICENCE NOTICE

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

Specifications

Digital), DTS
** Bluetooth Port deactivation method| Press and hold the SOUND MODE** button for more than 5 seconds to turn off Bluetooth Power function.
---|---

NOTES

• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
• Weight and dimensions are approximate.
•  For India Only
  “This product is RoHS compliant”

© 2023 Samsung Electronics Co., Ltd. All rights reserved.
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www.samsung.com/th/support

LAOS| +856-214-17333
MALAYSIA| 1800-88-9999 +603-7713 7420 (Overseas contact)| www.samsung.com/my/support

INDONESIA

| 021-5699-7777 0800-112-8888 (All Product, Toll Free) 0800-112-7777 (All Product, Toll Free)|

www.samsung.com/id/support

PHILIPPINES

| Dedicated Hotline for Mobile Phones: #GALAXY (just dial #425299)

All Products :
1-800-10-7267864 [ PLDT – Toll Free ] 1-800-8-7267864 [ Globe – Toll Free ] 84222111 [ Landline ]

| www.samsung.com/ph/support
INDIA| 1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)| www.samsung.com/in/support
NEPAL| 16600172667 (Toll Free for NTC Only) 9801572667 (Toll Free for Ncell users)| www.samsung.com/in/support
BANGLADESH| 08000-300-300 (Toll free) 09612-300-300| www.samsung.com/bd/support
SRI LANKA| 011 SAMSUNG (011 7267864)| www.samsung.com/in/support
Country / Area| Samsung Service Centre | Web Site
---|---|---
▪ Asia Pacific
CHINA| 400-810-5858| www.samsung.com/cn/support
TAIWAN| 0800-329-999
0809-00-5237 ( B2B / Dealer)| www.samsung.com/tw/support

HONG KONG

| 3698 4698 (All Product)
3698 4688 (B2B)
3698 4633 (eStore)
2121 9088 (Samsung pay)|

www.samsung.com/hk/support (Chinese) www.samsung.com/hk_en/support (English)

MACAU| 0800 333
SINGAPORE| 1800 7267864 | 1800-SAMSUNG| www.samsung.com/sg/support
AUSTRALIA| 1300 362 603| www.samsung.com/au/support
NEW ZEALAND| 0800 726 786| www.samsung.com/nz/support
VIETNAM| Toll free numbers: 1800 588 889 (All Product)
Hotline: (028)73056888| www.samsung.com/vn/support
THAILAND| 1800-29-3232 (Toll free for all product)| www.samsung.com/th/support
MYANMAR| +95-1-2399-888| www.samsung.com/mm/support
CAMBODIA| 1800-20-3232 (Toll free)|

www.samsung.com/th/support

LAOS| +856-214-17333
MALAYSIA| 1800-88-9999
+603-7713 7420 (Overseas contact)| www.samsung.com/my/support

INDONESIA

| 021-5699-7777

0800-112-8888 (All Product, Toll Free) 0800-112-7777 (All Product, Toll Free)

|

www.samsung.com/id/support

PHILIPPINES

| Dedicated Hotline for Mobile Phones: #GALAXY (just dial #425299)
All Products :
1-800-10-7267864 [ PLDT – Toll Free ] 1-800-8-7267864 [ Globe – Toll Free ] 84222111 [ Landline ]|

www.samsung.com/ph/support

INDIA| 1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)| www.samsung.com/in/support
NEPAL| 16600172667 (Toll Free for NTC Only) 9801572667 (Toll Free for Ncell users)| www.samsung.com/in/support
BANGLADESH| 08000-300-300 (Toll free)
09612-300-300| www.samsung.com/bd/support
SRI LANKA| 011 SAMSUNG (011 7267864)| www.samsung.com/in/support

References

• Samsung Open Source
• Patents - DTS
• Product Help & Support | Samsung Australia
• Product Help & Support | Samsung Bangladesh
• 产品帮助与支持 | 三星电子 中国
• Product Help & Support | Samsung Hong Kong
• 產品支援 | 三星電子 香港
• Temukan Bantuan & Support Produk Samsung | Samsung Indonesia
• Product Help & Support | Samsung India
• ကုန်ပစ္စည်း အကူအညီနှင့် ပံ့ပိုးရေး | Samsung Myanmar
• Product Help & Support | Samsung Malaysia
• Samsung Product Helps & Online Support | Samsung New Zealand
• Product Help & Support | Samsung Philippines
• Product Help & Support - Get help, find answers | Samsung SG
• ความช่วยเหลือและการสนับสนุนผลิตภัณฑ์ซัมซุง | Samsung Thailand
• 產品協助與支援 | Samsung 台灣

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