SAMSUNG TMF_RT6300C Refrigerator User Manual
- June 16, 2024
- Samsung
Table of Contents
TMF_RT6300C Refrigerator
Product Information
Specifications
- Product: Refrigerator
- Type: Free Standing Appliance
Product Usage Instructions
Installation
To ensure safe and proper installation of your refrigerator,
please follow the step-by-step instructions below:
-
Review the refrigerator at a glance to familiarize yourself
with its components. -
Place the refrigerator in a suitable location, away from direct
sunlight and sources of heat. -
Ensure that there is adequate space around the refrigerator for
proper ventilation. -
Connect the refrigerator to a grounded electrical outlet using
the provided power cord. -
Adjust the leveling feet to stabilize the refrigerator.
Operations
Once the refrigerator is properly installed, you can use the
following instructions to operate it:
Main Panel
The main panel of the refrigerator allows you to control various
settings and features. Refer to the user manual for detailed
instructions on using the main panel.
SmartThings (applicable models only)
If your refrigerator supports SmartThings, you can use the
dedicated app to control and monitor your refrigerator remotely.
Follow the instructions in the user manual to set up and connect
your refrigerator to SmartThings.
Maintenance
To keep your refrigerator in optimal condition, follow these
maintenance guidelines:
Handle and Care
Handle the refrigerator with care to prevent damage. Clean the
exterior surfaces regularly using a mild detergent and a soft
cloth. Avoid using abrasive cleaners or sharp objects that may
scratch the surface.
Cleaning
Regularly clean the interior compartments, shelves, and drawers
of the refrigerator using a mild detergent and warm water. Remove
any spills or food residues promptly to prevent odors and bacteria
growth.
Replacement
If any parts of the refrigerator require replacement, refer to
the user manual for specific instructions or contact customer
support for assistance.
Troubleshooting
If you encounter any issues with your refrigerator, refer to the
troubleshooting section in the user manual for possible solutions.
If the problem persists, contact customer support for further
assistance.
FAQ
Do you hear abnormal sounds from the refrigerator?
If you hear any unusual or loud sounds coming from the
refrigerator, it may indicate a problem. Check the troubleshooting
section in the user manual for possible causes and solutions. If
the issue persists, contact customer support for assistance.
Open Source Announcement
For information about open source software used in the
refrigerator, refer to the Open Source Announcement section in the
user manual.
Refrigerator
User manual
Free Standing Appliance
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Contents
Contents
Safety information
3
Important safety symbols and precautions
6
Severe warning signs for transportation and site
7
Critical installation warnings
7
Installation cautions
11
Critical usage warnings
12
Usage cautions
17
Cleaning cautions
19
Critical disposal warnings
21
Additional tips for proper usage
22
Saving Energy Tips
24
This appliance is intended to be used in household and similar applications such as 25
Instructions about the WEEE
25
Installation
26
Refrigerator at a glance
26
Step-by-step installation
28
Operations
33
Main panel
33
SmartThings (applicable models only)
37
Special features
40
Maintenance
45
Handle and care
45
Cleaning
47
Replacement
48
Troubleshooting
49
General
49
Do you hear abnormal sounds from the refrigerator?
51
SmartThings (applicable models only)
53
Open Source Announcement
54
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Safety information
Safety information
· Before using your new Samsung Refrigerator, please read this manual
thoroughly to ensure that you know how to operate the features and functions
that your new appliance offers safely and efficiently.
· This appliance is not intended for use by persons (including children) with
reduced physical, sensory, or mental capabilities, or those who lack
experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for
their safety.
· This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
· Warnings and Important Safety Instructions in this manual do not cover all
possible conditions and situations that may occur. It is your responsibility
to use common sense, caution, and care when installing, maintaining, and
operating your appliance.
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Safety information
Safety information
· Because these following operating instructions cover various models, the
characteristics of your refrigerator may differ slightly from those described
in this manual and not all warning signs may be applicable. If you have any
questions or concerns, contact your nearest service center or find help and
information online at www.samsung.com.
· R-600a or R-134a is used as a refrigerant. Check the compressor label on the
rear of the appliance or the rating label inside the fridge to see which
refrigerant is used for your refrigerator. When this product contains
flammable gas (Refrigerant R-600a), contact your local authority in regard to
safe disposal of this product.
· In order to avoid the creation of a flammable gas-air mixture if a leak in
the refrigerating circuit occurs, the size of the room in which the appliance
may be sited depends on the amount of refrigerant used.
· Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer. The room must be 1 m³ in size for every 8 g of R-600a
refrigerant inside the appliance. The amount of refrigerant in your particular
appliance is shown on the identification plate inside the appliance.
· Refrigerant squirting out of the pipes could ignite or cause an eye injury.
When refrigerant leaks from the pipe, avoid any naked flames and move anything
flammable away from the product and ventilate the room immediately. – Failing
to do so may result in fire or explosion.
· It is hazardous for anyone other than an Authorized Service Person to
service this appliance.
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Safety information
· Do not store explosive substances such as aerosol cans with a flammable
propellant in this appliance.
· To avoid contamination of food, please respect the following instructions: –
Opening the door for long periods can cause a significant increase of the
temperature in the compartments of the appliance. – Clean regularly surfaces
that can come in contact with food and accessible drainage systems. – Clean
water tanks if they have not been used for 48 h; flush the water system
connected to a water supply if water has not been drawn for 5 days. – Store
raw meat and fish in suitable containers in the refrigerator, so that it is
not in contact with or drip onto other food. – Two-star frozen-food
compartments are suitable for storing pre-frozen food, storing or making
icecream and making ice cubes. – One-, two- and three-star compartments are
not suitable for the freezing of fresh food. – If the refrigerating appliance
is left empty for long periods, switch off, defrost, clean, dry, and leave the
door open to prevent mould developing within the appliance.
WARNING; Risk of fire / flammable materials
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Safety information
Safety information
Important safety symbols and precautions Please follow all safety instructions
in this manual. This manual uses the following safety symbols.
WARNING Hazards or unsafe practices that may result in severe personal injury,
property damage, and/or death.
CAUTION Hazards or unsafe practices that may result in severe personal injury
and/or property damage.
NOTE Useful information that helps users understand or benefit from the
refrigerator. These warning signs are here to prevent injury to you and
others. Please follow them carefully. After reading this section, keep it in a
safe place for future reference.
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Safety information
Severe warning signs for transportation and site
WARNING · When transporting and installing the appliance, care should
be taken to ensure that no parts of the refrigerating circuit are damaged. –
Refrigerant leaking from the pipe work could ignite
or cause an eye injury. If a leak is detected, avoid any naked flames or
potential sources of ignition and air the room in which the appliance is
standing for several minutes. – This appliance contains a small amount of
isobutane refrigerant (R-600a), a natural gas with high environmental
compatibility that is, however, also combustible. When transporting and
installing the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
Critical installation warnings
WARNING · Do not install the refrigerator in a damp location or place
where it may come in contact with water. – Deteriorated insulation on
electrical parts may cause an
electric shock or fire. · Do not place this refrigerator in direct sunlight or
expose it
to the heat from stoves, room heaters, or other appliances.
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Safety information
Safety information
· Do not plug several appliances into the same multiple power strip. The
refrigerator should always be plugged into its own individual electrical
outlet which has a voltage rating that matches the voltage listed on the
refrigerator’s rating plate. – This provides the best performance and also
prevents overloading of house wiring circuits, which could cause a fire hazard
from overheated wires.
· If the wall socket is loose, do not insert the power plug. – There is a risk
of electric shock of fire.
· Do not use a power cord that has cracks or abrasion damage along its length
or at either end.
· Do not bend the power cord excessively or place heavy objects on it.
· Do not pull or excessively bend the power cord. · Do not twist or tie the
power cord. · Do not hook the power cord over a metal object, place a
heavy object on the power cord, insert the power cord between objects, or push
the power cord into the space behind the appliance. · When moving the
refrigerator, be careful not to roll over or damage the power cord. – This may
result in an electric shock or fire. · Never unplug your refrigerator by
pulling on the power cord. Always grip the plug firmly and pull straight out
from the outlet. – Damage to the cord may cause a short-circuit, fire, and/
or electric shock. · Do not store explosive substances such as aerosol cans
with a flammable propellant in this appliance.
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Safety information
· Do not install this appliance near a heater or inflammable material.
· Do not install this appliance in a location where gas may leak. – This may
result in an electric shock or fire.
· This refrigerator must be properly located and installed in accordance with
the instructions in this manual before you use it.
· Connect the power plug in the proper position with the cord hanging down. –
If you connect the power plug upside down, the wire can get cut off and cause
a fire or electric shock.
· Make sure that the power plug is not crushed or damaged by the back of the
refrigerator.
· Keep the packing materials out of reach of children. – There is a risk of
death from suffocation if a child puts the packing materials on his or her
head.
· The appliance must be positioned so that the plug is accessible after
installation. – Failing to do so may result in an electric shock or fire due
to electric leakage.
· Do not install this appliance in a humid, oily or dusty location, in a
location exposed to direct sunlight and water (rain drops). – Deteriorated
insulation of electrical parts may cause an electric shock or fire.
· If any dust or water is in the refrigerator, pull out power plug and contact
your Samsung Electronics service center. – Otherwise there is a risk of fire.
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Safety information
Safety information
· Do not stand on top of the appliance or place objects (such as laundry,
lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.)
on the appliance. – This may result in an electric shock, fire, problems with
the product, or injury.
· You need to remove all the protective plastic film before you initially plug
the product in.
· Children should be supervised to ensure that they do not play with the snap
rings used for door adjustment or the water tube clips. – There is risk of
death by suffocation if a child swallows a snap ring or water tube clip. Keep
the snap rings and water tube clips out of children’s reach.
· The refrigerator must be safely grounded. – Always make sure that you have
grounded the refrigerator before attempting to investigate or repair any part
of the appliance. Power leakages can cause severe electric shock.
· Never use gas pipes, telephone lines, or other potential lightning
attractors as an electrical ground. – You must ground the refrigerator to
prevent any power leakages or electric shocks caused by current leakage from
the refrigerator. – This may result in an electric shock, fire, explosion, or
problems with the product.
· Plug the power plug into the wall socket firmly. Do not use a damaged power
plug, damaged power cord, or loose wall socket. – This may result in an
electric shock or fire.
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Safety information
· If the power cord is damaged, have it replaced immediately by the
manufacturer or one of its service agents.
· The fuse on the refrigerator must be changed by a qualified technician or
service company. – Failing to do so may result in an electric shock or
personal injury.
· When positioning the appliance, ensure the supply cord is not trapped or
damaged.
· Do not locate multiple portable socket-outlets or portable power supplies at
the rear of the appliance.
Installation cautions
CAUTION
· Allow sufficient space around the refrigerator and install it on a flat
surface. – Keep the ventilation space in the appliance enclosure or mounting
structure clear of obstructions.
· Allow the appliance to stand for 2 hours before loading foods after
installation and turning on.
· We strongly recommend you have a qualified technician or service company
install the refrigerator. – Failing to do so may result in an electric shock,
fire, explosion, problems with the product, or injury.
· Overload on any one door may fell the refrigerator, causing physical injury.
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Safety information
Safety information
Critical usage warnings
WARNING · Do not insert the power plug into a wall socket with wet
hands. – This may result in an electric shock. · Do not store articles on the
top of the appliance. – When you open or close the door, the articles may fall
and cause personal injury and/or material damage. · Do not insert hands, feet
or metal objects (such as
chopsticks, etc.) into the bottom or the back of the refrigerator. – This may
result in an electric shock or injury. – Any sharp edges may cause a personal
injury. · Do not touch the inside walls of the freezer or products stored in
the freezer with wet hands. – This may cause frostbite. · Do not put a
container filled with water on the refrigerator. – If spilled, there is a risk
of fire or electric shock. · Do not keep volatile or flammable objects or
substances (benzene, thinner, propane gas, alcohol, ether, LP gas, and other
such products) in the refrigerator. – This refrigerator is for storing food
only. – This may result in fire or explosion. · Children should be supervised
to ensure that they do not play with the appliance. – Keep fingers out of
“pinch point” areas. Clearances
between the doors and cabinet are necessarily small. Be careful when you open
the doors if children are in the area.
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Safety information
· Do not let children hang on the door or door bins. A serious injury may
occur.
· Do not let children go inside the refrigerator. They could become trapped.
· Do not insert your hands into the bottom area under the appliance. – Any
sharp edges may cause personal injury.
· Do not store pharmaceutical products, scientific materials, or temperature
sensitive products in the refrigerator. – Products that require strict
temperature controls must not be stored in the refrigerator.
· Do not place or use electrical appliance inside the refrigerator/freezer,
unless they are of a type recommended by the manufacturer.
· If you smell pharmaceutical or smoke, pull out power plug immediately and
contact your Samsung Electronics service center.
· If any dust or water is in Refrigerator, pull out power plug and contact
your Samsung Electronics service center. – Otherwise there is a risk of fire.
· Do not let children step on a drawer. – The drawer may break and cause them
to slip.
· Do not leave the doors of the refrigerator open while the refrigerator is
unattended and do not let children enter inside the refrigerator.
· Do not allow babies or children go inside the drawer. – It can cause death
from suffocation by entrapment or personal injury.
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Safety information
Safety information
· Do not overfill the refrigerator with food. – When you open the door, an
item may fall out and cause personal injury or material damage.
· Do not spray volatile material such as insecticide onto the surface of the
appliance. – As well as being harmful to humans, it may also result in an
electric shock, fire, or problems with the product.
· Do not use or place any substances sensitive to temperature such as
flammable sprays, flammable objects, dry ice, medicine, or chemicals near or
inside of the refrigerator.
· Do not use a hair dryer to dry the inside of the refrigerator. Do not place
a lighted candle in the refrigerator for removing bad odours. – This may
result in an electric shock or fire.
· Do not stand on top of the appliance or place objects (such as laundry,
lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.)
on the appliance. This may result in an electric shock, fire, problems with
the product, or injury. Do not put a container filled with water on the
appliance. – If spilled, there is a risk of fire or electric shock.
· Do not use mechanical devices or any other means to accelerate the
defrosting process, other than those recommended by the manufacturer.
· Do not damage the refrigerant circuit. · Never stare directly at the UV LED
lamp for long periods of
time. – This may result in eye strain due to the ultraviolet rays.
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Safety information
· Do not put fridge shelf in upside down. Shelf stopper could not work. – It
may cause a personal injury because of glass shelf drop.
· If a gas leak is detected, avoid any naked flames or potential sources of
ignition, and air the room in which the appliance is standing for several
minutes. – Do not touch the appliance or power cord. – Do not use a
ventilating fan. – A spark may result in explosion or fire.
· Use only the LED Lamps provided by the manufacturer or its service agents.
· Bottles should be stored tightly together so that they do not fall out.
· This product is intended only for the storage of food in a domestic
environment.
· Do not attempt to repair, disassemble, or modify the refrigerator yourself.
– Unauthorized modifications can cause safety problems. To reverse an
unauthorized modification, we will charge the full cost of parts and labor.
· Do not use any fuse (such as cooper, steel wire, etc.) other than a standard
fuse.
· If your refrigerator needs to be repaired or reinstalled, contact your
nearest service center. – Failing to do so may result in an electric shock,
fire, problems with the product, or injury.
· If the interior or exterior LED lamp has gone out, contact your nearest
service center.
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Safety information
Safety information
· If the refrigerator emits a burning smell or smoke, unplug the refrigerator
immediately and contact your Samsung Electronics service center. – Failing to
do so may result in an electric or fire hazards.
· Pull the power plug out of the socket before changing the interior lamps of
the refrigerator. – Otherwise, there is a risk of electric shock.
· If you experience difficulty changing a non-LED light, contact a Samsung
service center.
· If the product is equipped with LED lamps, do not disassemble the Lamp
Covers and LED lamps yourself. – Contact a Samsung service center.
· Plug the power plug into the wall socket firmly. · Do not use a damaged
power plug, damaged power cord or
loose wall socket. – This may result in an electric shock or fire.
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Safety information
Usage cautions
CAUTION
· Do not re-freeze frozen foods that have thawed completely. Do not place
carbonated or fizzy drinks in the freezer compartment. Do not put bottles or
glass containers in the freezer. – When the contents freeze, the glass may
break and cause personal injury.
· To get the best performance from the product: – Do not place food too close
to the vents at the rear of the refrigerator as this can obstruct free air
circulation in the refrigerator compartment. – Wrap food up properly or place
it in airtight containers before putting it into the refrigerator. – Please
observe maximum storage times and expiration dates of frozen goods.
· Do not place glass or bottles or carbonated beverages into the freezer. –
The container may freeze and break, and this may result in injury.
· Do not place carbonated or fizzy drinks in the freezer compartment. Do not
put bottles or glass containers in the freezer. – When the contents freeze,
the glass may break and cause personal injury and property damage.
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Safety information
Safety information
· Service Warranty and Modification. – Any changes or modifications performed
by a 3rd party on this finished appliance are not covered under Samsung
warranty service, nor is Samsung responsible for safety issues that result
from 3rd party modifications.
· Do not block the air vents inside the refrigerator. – If the air vents are
blocked, especially with a plastic bag, the refrigerator can be over cooled.
If a cooling period lasts too long, the water filter may break and cause water
leakage.
· Wipe excess moisture from the inside and leave the doors open. – Otherwise,
odor and mold may develop.
· If the refrigerator is disconnected from the power supply, you should wait
for at least five minutes before plugging it back in.
· When the refrigerator got wet by water, pull out the power plug and contact
your Samsung Electronics service center.
· Do not strike or apply excessive force to any glass surface. – Broken glass
may result in a personal injury and/or property damage.
· Be careful that your fingers are not caught in. · The lamps in the freezer
and refrigerator can be turned off
if the doors of the freezer and refrigerator are left open for 2 seconds or
longer. – The lamps will turn back on when the doors are closed
and opened again.
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Safety information
· If the refrigerator is flooded, make sure to contact your nearest service
center. – There is a risk of electric shock or fire.
· Do not keep vegetable oil in your refrigerator’s door bins. The oil can
solidify, making it foul-tasting and difficult to use. In addition, the open
container can leak and the leaked oil can cause the door bin to crack. After
opening an oil container, it is best to keep the container in a cool and
shaded place such as a cupboard or pantry. – Examples of vegetable oil: olive
oil, corn oil, grape-seed oil, etc.
Cleaning cautions
CAUTION · Do not spray water directly on the inside or outside the
refrigerator. – There is a risk of fire or electric shock. · Do not use a hair
dryer to dry the inside of the refrigerator. · Do not place a lighted candle
in the refrigerator to remove bad odors. – This may result in an electric
shock or fire. · Do not spray cleaning products directly on the display. –
Printed letters on the display may come off. · If any foreign substance such
as water has entered the appliance, unplug the power plug and contact your
nearest service center. – Failing to do so may result in an electric shock or
fire.
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Safety information
Safety information
· Use a clean, dry cloth to remove any foreign matter or dust from the power
plug blades. Do not use a wet or damp cloth when cleaning the plug. –
Otherwise, there is a risk of fire or electric shock.
· Do not clean the appliance by spraying water directly onto it.
· Do not use benzene, thinner, or Clorox, Chloride for cleaning. – They may
damage the surface of the appliance and may cause a fire.
· Before cleaning or performing maintenance, unplug the appliance from the
wall socket. – Failing to do so may result in an electric shock or fire.
· Use a clean sponge or soft cloth and a mild detergent in warm water to clean
the refrigerator.
· Do not use abrasive or harsh cleansers such as window sprays, scouring
cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated
detergents, bleaches, or cleansers containing petroleum products on exterior
surfaces (doors and cabinet), plastic parts, door and interior liners, and
gaskets. – These can scratch or damage the material.
· Do not clean glass shelves or covers with warm water when they are cold.
Glass shelves and covers may break if exposed to sudden temperature changes or
impacts such as bumping or dropping.
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Safety information
Critical disposal warnings
WARNING
· Please dispose of the packaging material from this product in an
environmentally friendly manner.
· Ensure that none of the pipes on the back of the refrigerator are damaged
prior to disposal.
· R-600a or R-134a is used as a refrigerant. Check the compressor label on the
rear of the appliance or the rating label inside the fridge to see which
refrigerant is used for your refrigerator. If this refrigerator contains
flammable gas (Refrigerant R-600a), contact your local authority in regard to
safe disposal of this product.
· When disposing of this refrigerator, remove the door/ door seals and door
latch so that small children or animals cannot become trapped inside. Children
should be supervised to ensure that they do not play with the appliance. If
trapped inside, a child may get hurt or suffocate to death.
· Cyclopentane is used in the insulation. The gases in the insulation material
require a special disposal procedure. Please contact your local authorities in
regard to the environmentally safe disposal of this product.
· Keep all packaging materials well out of the reach of children, as packaging
materials can be dangerous to children. – If a child places a bag over his or
her head, the child could suffocate.
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Safety information
Safety information
· DANGER: Risk of child entrapment. Before you throw away your old
refrigerator or freezer: – Take off the doors. – Leave the shelves in place so
that children may not easily climb inside.
Additional tips for proper usage
· In the event of a power failure, call the local office of your electric
company and ask how long the failure is going to last. – Most power failures
that are corrected in an hour or two will not affect your refrigerator
temperatures. However, you should minimize the number of door openings while
the power is off. – Should the power failure last more than 24 hours, remove
and discard all frozen food.
· The refrigerator might not operate consistently (frozen contents can thaw or
temperatures can become too warm in the frozen food compartment) if sited for
an extended period of time in a location where ambient air temperatures are
constantly below the temperatures for which the appliance is designed.
· In case of particular foods, keeping it under refrigeration can have a bad
effect on preservation due to its properties.
· Your appliance is frost free, which means there is no need to manually
defrost your appliance. This will be carried out automatically.
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Safety information
· Temperature rise during defrosting complies with ISO requirements. If you
want to prevent an undue rise in the temperature of frozen food while the
appliance defrosts, wrap the frozen food in several layers of newspaper.
· Do not re-freeze frozen foods that have thawed completely.
· The temperature of two star section (sections) or compartment (compartments)
which have two star symbol ( ) is slightly higher than other freezer
compartment (compartments). The two star section (sections) or compartment
(compartments) is (are) based on the instruction and/or the condition as
delivered.
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Safety information
Safety information
Saving Energy Tips
· Install the appliance in a cool, dry room with adequate ventilation. Ensure
that it is not exposed to direct sunlight and never put it near a direct
source of heat (a radiator, for example).
· Not to block any vents and grilles is recommended for energy efficiency.
· Allow warm food to cool down before placing it in the appliance.
· Put frozen food in the refrigerator to thaw. You can then use the low
temperatures of the frozen products to cool food in the refrigerator.
· Do not keep the door of the refrigerator open for too long when putting food
in or taking food out. The shorter the time the door is open, the less frost
build-up you’ll have in the freezer.
· It is recommended to install the refrigerator with clearance to the back and
sides. This will help reduce power consumption and keep your energy bills
lower.
· For the most efficient use of energy, please keep the all inner fittings
such as baskets, drawers, shelves on the position supplied by manufacturer.
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Safety information
This appliance is intended to be used in household and similar applications
such as
· staff kitchen areas in shops, offices and other working environments;
· farm houses and by clients in hotels, motels and other residential type
environments;
· bed and breakfast type environments; · catering and similar non-retail
applications.
Instructions about the WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems) This marking on the
product, accessories or literature indicates that the product and its
electronic accessories (e.g. charger, headset, USB cable) should not be
disposed of with other household waste at the end of their working life. To
prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and
recycle them responsibly to promote the sustainable reuse of material
resources. Household users should contact either the retailer where they
purchased this product, or their local government office, for details of where
and how they can take these items for environmentally safe recycling. Business
users should contact their supplier and check the terms and conditions of the
purchase contract. This product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product regulatory
obligations, e.g. REACH, WEEE or Batteries, visit our sustainability page
available via www.samsung.com
(For products sold in European countries and in the UK only)
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Installation
Follow these instructions carefully to ensure a proper installation of this
refrigerator and to prevent accidents before using it.
WARNING · Use the refrigerator only for its intended purpose as described in
this manual. · Any servicing must be performed by a qualified technician. ·
Dispose of the product packaging material in compliance with local
regulations.
Refrigerator at a glance
NOTE
The actual image and provided parts of the refrigerator may differ, depending
on the model and the country.
Auto Ice Maker model
Dispenser model
01
02
05
03 05
03
04
06
07
08 07
08
10
10
11
12
09 12
09
13
13
Installation
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Installation
01 Auto Ice Maker 03 Freezer door bin 05 Main panel (Analogue – Freezer) 07 Main panel (Digital – Fridge) 09 Fridge door bin 11 Water tank for Auto Ice Maker 13 Vegetable drawer applicable models only Dispenser models only Auto Ice Maker models only
02 Ice bucket 04 Optimal Fresh Zone 06 Water tank for Dispenser 08 Main panel (Analogue – Fridge) 10 Multi Tray 12 Active Fresh Filter *
To secure more room for storage in the freezer compartment
Remove one or more optional accessories such as shelf (or shelves), twist ice
maker(s), ice storage bin(s), ice bucket(s) and their supports, all of which
can be removed manually without a tool.
· These optional accessories do not affect thermal and mechanical performance.
· A declared storage volume of the freezer is based on the nonexistence of
those optional
accessories. · For best energy efficiency, make sure all shelves and drawers
are placed in their
original position.
Load limit indicator (applicable models only)
The refrigerator has a load limit indicator on the top right side of the
freezer compartment.
CAUTION
· Do not put or keep food items over the load limit indicator. Otherwise,
energy efficiency may be affected.
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Installation
Step-by-step installation
STEP 1 Select a site
Site requirements: · Solid, level surface without carpeting or flooring that
may obstruct ventilation · Away from direct sunlight · Adequate room for
opening and closing the door · Away from a heat source · Room for maintenance
and servicing · Temperature range: between 10 °C and 43 °C
Effective temperature range The refrigerator is designed to operate normally
in the temperature range specified by its class rating.
Class
Extended Temperate Temperate Subtropical Tropical
Symbol
SN N ST T
Ambient Temperature range (°C)
IEC 62552 (ISO 15502)
ISO 8561
+10 to +32
+10 to +32
+16 to +32
+16 to +32
+16 to +38
+18 to +38
+16 to +43
+18 to +43
NOTE
The cooling performance and power consumption of the refrigerator may be
affected by the ambient temperature, the door-opening frequency, and the
location of the refrigerator. We recommend adjusting the temperature settings
as appropriate.
Installation
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Installation
Clearance See the pictures and table below for space requirements for installation.
Model
RT31 RT35 RT38
Depth “A”
647 709 672
Width “B”
600 600 700
A
Height “C” 1715 1715 1715
C
(unit : mm)
Model Depth “A” Width “B” Height “C”
RT42 672 700 1785
RT47 717 700 1825
B
(unit : mm)
01 03
03 05
02 04
RT31
RT35
RT38
01 more than 50mm recommended
02
115° (Freezer) / 115° (Fridge)
03
At least 50 mm
04
850
850
1006
05
1201
1263
1311
(unit : mm)
RT42
RT47
01 more than 50 mm recommended
02
115° (Freezer) / 115° (Fridge)
03
At least 50 mm
04
1006
1006
05
1311
1356
(unit : mm)
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Installation
STEP 2 Spacing (applicable models only)
1. Open the door and locate the provided spacers (x2).
2. Unpack both spacers and attach them to the rear of the refrigerator as
shown. They help ventilate air to the rear wall and save power consumption.
STEP 3 Flooring
· The surface to install the refrigerator must support a fully loaded
refrigerator or approximately 90 kg.
· To protect the floor, put a large piece of cardboard on each leg of the
refrigerator.
· Once the refrigerator is in its final position, do not move it unless
necessary to protect the floor. If you have to, use thick paper or cloth such
as old carpets along the movement path.
Installation
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STEP 4 Adjust the levelling feet CAUTION
· When installed, the refrigerator must be levelled on a flat, solid floor.
Not levelling the refrigerator can cause damage to the refrigerator or
physical injury.
· Levelling must be performed with the refrigerator empty. Make sure no food
items are inside the refrigerator.
· For safety reasons, adjust the front a little higher than the rear. Level
the refrigerator using special screws (levellers) on the front legs. Use a
flat-head screwdriver to turn the levellers.
Level the refrigerator by manually adjusting the levelling feet. Turn the
levelling feet clockwise to lower the position or turn anticlockwise to raise.
For safety reasons, adjust the front side a little higher than the rear side.
Leave the feet at 41 mm (A) from the floor as shown.
A
Installation
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Installation
STEP 5 Initial settings
By completing the following steps, the refrigerator should be fully
functioning. 1. Plug the power cord into the wall socket to turn the
refrigerator on. 2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest, and wait for about an hour. Then, the
freezer will be
slightly chilled, and the motor will run smoothly. 4. Wait until the
refrigerator reaches the set temperature. Now the refrigerator is ready
for use.
STEP 6 Final check
When the installation is complete, confirm that: · The refrigerator is plugged
into an electrical outlet and grounded properly. · The refrigerator is
installed on a flat, level surface with a reasonable clearance from the
wall or the cabinet. · The refrigerator is level and is sitting firmly on the
floor. · The door opens and closes freely, and the interior light turns on
automatically when you
open the door.
Installation
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Operations
Main panel
Fridge – Digital Type A
Type B
Type C
Type D
03
03
04
04
Operations
01
02
01
02
01
02
01
02
01 Fridge
02 Power Cool / Ice On/Off (3 sec) *
03 Network connection indicator *
04 AI Energy Mode *
- applicable models only
NOTE
The temperature in the refrigerator may rise if you open the door frequently or put a large amount of food into the refrigerator. If this happens, the all LED that display temperature blinks until the refrigerator returns to the specified temperature settings. If the blinking continues for an extended time, contact a local Samsung service center for technical assistance.
· While the temperature display is blinking, an alarm may occur. To stop the alarm, tap any button on the display.
· If you open the door while the temperature display is blinking, the internal light blinks for about a minute.
01 Fridge
Fridge
Press Fridge to select the desired fridge temperature.
CAUTION
· Do not set the fridge temperature to the lowest in winter and highest in
summer. It may cause problems with the cooling performance.
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Operations
02 Power Cool / Ice On/Off (3 sec)
Power Cool
Ice On/Off (Type B, C only)
Press Power Cool to activate or deactivate Power Cool.
· Power Cool speeds up the cooling process at maximum fan speed. The fridge
keeps running at full speed for several hours and then returns to the previous
temperature.
· When Power Cool activates, the Power Cool icon ( ) turns on, and the
refrigerator will speed up the cooling process for you.
· To cool large amounts of food completely, activate Power Cool at least 24
hours in advance.
NOTE
Using Power Cool increases power consumption. Make sure you turn it off and
return to the previous temperature if you do not intend to use it.
Press and hold Power Cool for 3 seconds to turn the Auto Ice Maker on or off.
· When the Auto Ice Maker is on, the ice maker icon ( ) turns on. The Auto Ice
Maker is set to on by default.
· We recommend disabling the function in the following cases: – The ice bucket
is already full of ice. – You want to decrease power consumption.
03 Network connection (applicable models only) You can control and monitor
your refrigerator on the SmartThings app. For more information, see the
SmartThings (applicable models only) section.
NOTE
If the refrigerator is not connected to the SmartThings app, the Wi-Fi ( )
icon blinks to alert you when opening the door. If you see the blinking Wi-Fi
( ) icon, we recommend that you connect your refrigerator to the SmartThings
app.
04 AI Energy Mode (applicable models only) · The icon appears when the AI
Energy Mode is operating. You may turn on or off the
AI Energy Mode in the SmartThings app. (applicable models only)
Turning the Wi-Fi on or off (applicable models only) To turn the Wi-Fi on or
off, press and hold Fridge for 10 seconds. The Wi-Fi ( ) icon shows the status
of the Wi-fi as shown below. · Wi-Fi Off: The Wi-Fi ( ) icon blinks for 5
seconds and then turns off. · Wi-Fi On: The Wi-Fi ( ) icon blinks for 5
seconds and then turns on for 5 seconds.
NOTE
· You must turn on the Wi-Fi to connect the refrigerator to the SmartThings
app. · For more information, see the SmartThings (applicable models only)
section.
Operations
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Fridge – Analogue
· Turn the dial left and right to set the desired temperature.
· Turn the dial left to raise, and turn it right to lower the temperature.
NOTE
To ensure optimal performance, we recommend setting the temperature to .
CAUTION
· Do not set the fridge temperature higher (1-2) when the room temperature is
lower than 10 °C, and lower (4-6) when the temperature is higher than 35 °C.
It may cause problems with the cooling performance.
Operations
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Operations
Freezer – Analogue
· To increase the temperature, slide the temperature control to the left.
· To decrease the temperature, slide the temperature control to the right. In
winter, slide the temperature control to the right-most end.
To make ice in summer (above 35 °C), set the freezer temperature to the
centre.
NOTE
If the Auto Ice maker is not making enough ice, slide the temperature control
to the right.
CAUTION
· To prevent system failure or food spoiling, do not set the temperature to
the right-most end (maximum) in summer (above 35 °C).
· Do not store glass bottles containing liquid in the freezer. Glass bottles
will crack or break into pieces when the liquid freezes.
Operations
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SmartThings (applicable models only)
Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and
search for “SmartThings”. Download and install the SmartThings app provided by
Samsung Electronics to your smart device.
NOTE
· The supporting software version of the SmartThings app is subject to change
according to the OS supporting policy the manufacturer provides. In addition,
as for the SmartThings app or the functions that the app supports, the new
application update policy on the existing OS version can be suspended due to
usability or security reasons.
· The SmartThings app is subject to change without notice to improve usability
or performance. As the mobile phone OS version is updated every year, the
SmartThings is also updated continually according to the latest OS. If you
have enquiries regarding the items mentioned above, please contact us at
[email protected]
· Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or
non-standard Wi-Fi authentication protocols are not supported.
· Wireless networks may be affected by the surrounding wireless communication
environment.
· If your Internet service provider has registered the MAC address of your PC
or modem for identification, your Samsung Smart Refrigerator may fail to
connect to the Internet. If this happens, contact your Internet service
provider for technical assistance.
· The firewall settings of your network system may prevent your Samsung Smart
Refrigerator from accessing the Internet. Contact your Internet service
provider for technical assistance. If this symptom continues, contact a local
Samsung service centre or retailer.
· To configure the wireless access point (AP) settings, see the user manual of
the AP Router.
· Samsung Smart Refrigerators support both Wi-Fi 2.4 GHz with IEEE 802.11
b/g/n and Soft-AP protocols. (IEEE 802.11 n is recommended.)
· Unauthorized Wi-Fi wireless routers may fail to connect to applicable
Samsung Smart Refrigerators.
Operations
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Operations
Samsung account You are required to register your Samsung account to use the
app. If you don’t have a Samsung account, follow the app’s on-screen
instructions to create a free Samsung account.
Getting started Turn on the device you want to connect, open the SmartThings
app on your phone, and then follow the instructions below. If a pop-up appears
saying that a new device has been found, tap ADD NOW. If a pop-up doesn’t
appear, tap the + button, and then select the device you want to connect from
the list of available devices. If your device isn’t in the list of available
devices, tap Supported Devices, select the device type (Refrigerator), and
then select the specific device model. Follow the instructions in the app to
set up your device. Once setup is complete, your refrigerator will appear as a
“card” on your Devices screen.
Refrigerator app
Integrated control You can monitor and control your refrigerator at home and
on the go. · Tap the refrigerator icon on the SmartThings Dashboard or tap the
Devices icon at the
bottom of the Dashboard, and then tap the refrigerator “card” to open the
Refrigerator page. · Check the operation status or notifications related to
your refrigerator, and then change options or settings if necessary.
NOTE Some options or settings of the refrigerator may not be available for
remote control.
Operations
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Category Monitoring
Functions
Alarms
AI Energy Mode (applicable models only)
Item
Description
Fridge temperature
Displays the current temperature setting of the fridge.
Energy monitoring
Checks the accumulated power consumption of the refrigerator for the last 180 days.
Power Cool
You can turn Power Cool on or off, and check the current settings.
Abnormally high temperature
This alarm is triggered when the fridge has abnormally high temperatures.
Door opening
This alarm is triggered if the fridge or freezer door is open for more than 2 minutes.
You can turn on or off the AI Energy Mode under the Energy menu in the
SmartThings app.
You can check the status of the AI Energy Mode on the SmartThings app.
On some models, the icon appears on the main panel to indicate that AI Energy
Mode is operating. (applicable models only)
Turning on the AI Energy Mode decreases energy consumption, but it may also
reduce the cooling performance.
Operations
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Operations
Special features
The actual image and special functions of your refrigerator may differ,
depending on the model and the country.
Ice making (applicable models only) Twist ice maker (applicable models only)
1. Open the freezer door, and slide open the ice tray.
2. Fill the tray with water up to the maximum level (A) marked on the inner
rear of the tray.
3. Slide the tray back into position.
NOTE
The ice making time depends on your
A
temperature settings.
NOTE
· Make sure the ice cube storage bin is in place under the ice tray.
· To dispense the ice cubes, turn the ice tray handle to the right to empty
half of the ice cubes into the bin. Then, turn it to the left to empty the
other half.
· To take out the bin, pull it forward. · Put the twist ice maker on the
freezer
shelf if it does not fit under the shelf.
Operations
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Water tank for Auto Ice Maker (applicable models only)
To fill the water tank (applicable models only)
For first-time use, clean the inner side of the water tank and dry well. 1.
Hold the handle with both hands, and
then pull forward to remove it.
A
B
2. Open the lid (A) or the entire cover (B) and fill the tank with water.
CAUTION
Do not exceed the max line. Water overflows.
3. Reinsert the water tank and fit it into the dispenser mechanism. Make sure
the lid on the cover faces the front.
CAUTION
· Make sure the water tank fits into the shelf. Otherwise, the water tank may
not operate properly.
· Fill the tank only with potable water such as mineral or purified water. Do
not use other liquids.
· Full water tank is heavy and therefore, use caution when moving a filled
tank. Physical injury may occur if the tank is dropped.
· Do not try to disassemble the internal pump yourself. If the internal pump
is damaged or disconnected from the water tank, the Auto Ice Maker does not
operate.
NOTE
If you are not using the Auto Ice Maker, you can remove the water tank for
more storage space.
Operations
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Operations
Auto Ice Maker (applicable models only) The refrigerator has an ice maker that
automatically dispenses ice.
For first-time use · Fill the water tank and let the ice maker
make ice for 1-2 days. · Discard the first 1-2 buckets of ice to
remove impurities in the water supply system.
Diagnosis If the Auto Ice Maker does not make ice, remove the ice bucket and
press the Test button to check if the Auto Ice Maker operates properly.
CAUTION · When the Auto Ice Maker is on, the refrigerator will keep making ice
even when you
remove the ice bucket. If you are not going to use the Auto Ice Maker, make
sure to turn it off. · When the refrigerator recovers power after a power
failure, the ice bucket may contain a mix of melted and jammed ice cubes,
which can prevent the ice maker from working properly. To prevent this, make
sure to empty the ice bucket before using the refrigerator. · Do not put
fingers or any objects into the ice maker. This can cause physical injury or
property damage. · Due to sublimation, ice stored in the freezer for a long
time gets smaller and then forms large ice chunks. Therefore, if it will be a
long time before you use ice, turn the ice maker off. NOTE If you are not
using the Auto Ice Maker, you can remove the ice bucket for more storage
space.
Operations
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Optimal Fresh Zone (applicable models only) Optimal Fresh Zone is an
independently controlled compartment where you can store different items at
the optimal temperature.
Hold the bottom part of the of the Optimal Fresh Zone and pull to store or
take out items.
You can adjust the temperature of the Optimal Fresh Zone. · To increase the
temperature, slide the
temperature control to the right. · To decrease the temperature, slide the
temperature control to the left.
Water dispenser (applicable models only) With the water dispenser, you can
dispense water without opening the fridge door. The water tank must be filled
with potable water before use. To fill the water tank with potable water Open
the door and locate the water tank that is located in the door bin area.
1. Hold both sides of the water tank and lift to remove.
Operations
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Operations
2. Fill the water tank with potable water. Remove the cap and pour water.
NOTE
Before using the water tank for the first time, clean the water tank
thoroughly, especially the nozzle. Regularly clean the water tank and the
nozzle.
3. Reinsert the water tank and close the door. Make sure the water outlet of
the water tank faces forward.
Operations
4. Put a water glass under the water outlet
06 “00 &0-“+0″/
of the dispenser, and gently push the
dispenser lever to dispense water.
1″/
CAUTION
· The water dispenser is designed to dispense potable water. Fill the water
tank only with potable water. Do not fill with any other liquids.
· Do not fill the water tank excessively, which causes an overflow. · Do not
try to fill the water tank without removing it from the door. · Make sure that
water tank is seated properly. · Do not use the refrigerator without the water
tank. This may reduce performance and
efficiency. · To prevent water bouncing, make sure the glass is in line with
the dispenser lever.
NOTE
To secure more room, you can use the water tank to store food. In this case,
remove the lid of the tank.
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Maintenance
Handle and care
Shelves (fridge/freezer)
To remove the shelf, hold it with both hands and lift it to release it from the rear hook. Then, tilt it on one side and pull it out.
Maintenance
Vegetable drawer
Before you insert the shelf, check the shape of the back of the shelf. Then,
insert the shelf in the reverse order of removal.
CAUTION · The shelf must be inserted correctly.
Do not insert it upside down or back to front. · Shelves are heavy, therefore
be careful when you handle them.
Gently lift up the front of the drawer and slide out.
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Maintenance
Vegetable shelf
Hold the vegetable shelf with both hands and lift it to release it from the rear hook. Then, tilt it on one side and pull it out.
Door bins
Slightly lift up and pull out the door bins.
CAUTION To prevent accidents, empty the door bins before removing them.
Maintenance
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Cleaning
WARNING
· Do not use benzene, thinner, or home/car detergent such as CloroxTM for
cleaning purposes. They may damage the surface of the refrigerator and cause a
fire.
· Do not spray water onto the refrigerator. This may cause electric shock.
Regularly use a dry cloth to remove all foreign substances such as dust or
water from the power plug terminals and contact points. 1. Unplug the power
cord of the refrigerator. 2. Use a moistened soft lint-free cloth or paper
towel to clean the refrigerator’s interior
and exterior. 3. When done, use a dry cloth or paper towel to dry well. 4.
Plug in the power cord of the refrigerator to turn the refrigerator on.
NOTE
If you have removed any removable parts such as shelves for cleaning, refer to
the overall layout in the Refrigerator at a glance section to make sure you
have reinserted correctly.
Maintenance
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Maintenance
Replacement
Deodorizer filter (applicable models only)
While holding the top and bottom sides of the filter case, unlock the filter
case to reveal the deodorizer filter (A). Replace the filter, and then
reinsert the case.
A
Lamps and active fresh filter Neither lamps nor the active fresh filter is
user-serviceable. Do not attempt to replace them yourself. To replace them,
contact a local Samsung service centre.
WARNING · The lamps are not user-serviceable. Do not attempt to replace a lamp
yourself. This can
cause electric shock. Lamp (Light Source) This product contains a light source
of energy efficiency class
Maintenance
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Troubleshooting
Before calling for service, review the checkpoints below. Any service calls
regarding normal situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom
Possible causes
· Power cord is not plugged in properly.
· Temperature control is not set correctly.
· Refrigerator is located near
Fridge/freezer does not operate.
a heat source or direct sunlight.
Fridge/freezer temperature is warm.
· Not enough clearance between refrigerator and sides/rear.
Fridge/freezer is over-cooling.
· Vacation mode is activated.
· The refrigerator is overloaded. Food is blocking the refrigerator vents.
· Temperature control is not set correctly.
Interior wall is hot.
· Refrigerator has heat-proof piping in the interior wall.
Solution
· Properly plug in the power cord.
· Set the temperature lower.
· Keep the refrigerator away from direct sunlight or a heat source.
· We recommend that the gap between the refrigerator and nearby walls (or
cabinets) is more than 50 mm.
· Deactivate vacation mode.
· Do not overload the refrigerator. Do not allow food to block ventilation.
· Set the temperature higher.
· To prevent condensation from forming, the refrigerator has heat-proof piping
in the front corners. If the ambient temperature rises, this equipment may not
work effectively. This is not a system failure.
Troubleshooting
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Troubleshooting
Odours Symptom
Refrigerator has odours.
Possible causes · Spoiled food. · Food with strong odours.
Solution
· Clean the refrigerator and remove any spoiled food.
· Make sure strong smelling food is wrapped airtight.
Condensation
Symptom
Possible causes
· If door is left open, moisture
Condensation forms
enters the refrigerator.
on the interior
walls.
· Food with high moisture
content.
Solution
· Remove the moisture and do not open the door for a long time.
· Make sure food is wrapped airtight.
Water/Ice (Auto Ice Maker models only)
Symptom
The ice maker does not produce ice.
Possible causes · The freezer room is not cold
enough.
· The wire connector of the ice maker is not connected properly.
· The water line flowing to the Ice maker is bent or kinked.
Solution
· Make sure the cold air outlet is not clogged.
· Make sure the wire connector from the wire housing is connected properly.
· Make sure the water line in the rear of the refrigerator is not bent or
kinked.
Troubleshooting
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Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls
related to normal sounds will be charged to the user.
These sounds are normal.
· When starting or ending an operation, the refrigerator may make sounds
similar to a car engine igniting. As the operation stabilizes, the sounds will
decrease.
Clicking! or Chirping!
Buzzing!
· While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.
SSSRRR!
Whir!
· During a defrost cycle, water may drip on the defrost heater, causing
sizzling sounds.
HiSS!
Troubleshooting
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Troubleshooting
· As the refrigerator cools or freezes, refrigerant gas moves through sealed
pipes, causing bubbling sounds.
Bubbling!
· As the refrigerator temperature increases or decreases, plastic parts
contract and expand, creating knocking noises. These noises occur during the
defrosting cycle or when electronic parts are working.
Cracking!
· For ice maker models: When the water valve opens to fill the ice maker,
buzzing sounds may occur.
· Because of pressure equalizing when opening and closing the refrigerator
door, whooshing sounds may occur.
Troubleshooting
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SmartThings (applicable models only)
Symptom
Action
Could not find “SmartThings” in the app market.
· The supporting software version of the SmartThings app is subject to change according to the OS supporting policy the manufacturer provides. In addition, as for the SmartThings app or the functions that the app supports, the new application update policy on the existing OS version can be suspended due to usability or security reasons.
The SmartThings app fails to operate.
· The SmartThings app is available for applicable models only.
· The old Samsung Smart Refrigerator app cannot connect with Samsung Smart
Home models.
The SmartThings app is installed but is not connected to my refrigerator.
· You must log into your Samsung account to use the app. · Make sure that your
router is operating normally. · If the Wi-Fi icon on the refrigerator’s
display is off, this
indicates that no network connection has been established yet. In this case,
use the SmartThings app to connect and register your refrigerator to the
access point (AP) of your house.
Could not log into the app.
· You must log into your Samsung account to use the app. · If you don’t have a
Samsung account, follow the app’s
onscreen instructions to create one.
An error message appears when I try to register my refrigerator.
· Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.
The SmartThings app is successfully connected to my refrigerator but does not run.
· Exit and restart the SmartThings app, or disconnect and reconnect the
router.
· Power off the refrigerator, and then power it on again after 1 minute.
The Wi-Fi icon is blinking. ( )
· Connect your refrigerator with the SmartThings app before use. When the connection is made successfully, the indicator stops blinking. – If you fail to make connection or don’t want to use the app, press and hold the Fridge button for 10 seconds. The indicator stops blinking.
Troubleshooting
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Open Source Announcement
The software included in this product contains open source software. The
following URL http://opensource.samsung.com/opensource/SMART_TP1_0/seq/0 leads
to open source license information as related to this product.
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Memo
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Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please
contact the SAMSUNG customer care centre.
Country
NEW ZEALAND
INDIA
MALAYSIA
PHILIPPINES
SINGAPORE PANAMA
SOUTH AFRICA UK
IRELAND (EIRE) MYANMAR SRI LANKA
BANGLADESH
Contact Center
0800 726 786 (All Product) 0800 6 726 786 (Support for Smart Mobile
Devices)
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
1800-22-8899 (HHP) 1800-88-9999 (OTH) +603-7713 7420 (Overseas contact)
Dedicated Hotline for Mobile Phones: #GALAXY (just dial #425299)
All Products : 1-800-10-7267864 [ PLDT – Toll Free ] 1-800-8-7267864 [ Globe –
Toll Free ] 84222111 [ Landline ] 1800 7267864 | 1800-SAMSUNG (Other) 1800
4252997 | 1800-GALAXYS (HHP)
800-0101
0860 SAMSUNG (726 7864)
0333 000 0333
0818 717100
+95-1-2399-888 VIP HHP +95-1-2399-990
011 SAMSUNG (011 7267864)
08000-300-300 (Toll free) 09612-300-300
Web Site
www.samsung.com/nz/support
www.samsung.com/in/support
www.samsung.com/my/support
www.samsung.com/ph/support
www.samsung.com/sg/support www.samsung.com/latin/support (Spanish)
www.samsung.com/latin_en/support (English)
www.samsung.com/za/support www.samsung.com/uk/support
www.samsung.com/ie/support www.samsung.com/mm/support
www.samsung.com/in/support www.samsung.com/bd/support
DA68-04657J-01
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References
- Samsung Open Source
- Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
- Product Help & Support | Samsung Bangladesh
- Product Help & Support | Samsung Ireland
- Product Help & Support | Samsung India
- Product Help & Support | Samsung Caribbean
- Ayuda y soporte del producto | Samsung Latinoamérica
- ကုန်ပစ္စည်း အကူအညီနှင့် ပံ့ပိုးရေး | Samsung Myanmar
- Product Help & Support | Samsung Malaysia
- Samsung Product Helps & Online Support | Samsung New Zealand
- Product Help & Support | Samsung Philippines
- Product Help & Support - Get help, find answers | Samsung SG
- Product Help & Support | Samsung South Africa