EXPERTPOWER 12V LiFePO4 Series Lithium Battery User Guide

EXPERTPOWER 12V LiFePO4 Series Lithium Battery

Product Information

• Specifications
  • ExpertPower 12V LiFePO4 Series
  • ExpertPower 12V LiFePO4 BT Series
  • ExpertPower 12V LiFePO4 PRO Series
  • ExpertPower 24V LiFePO4 Series
  • ExpertPower 48V LiFePO4 Series
• Lithium Battery Warranty Information
  • This document outlines the warranty terms and conditions for ExpertPower’s lithium battery product line.
  • Please note that this warranty applies only to lithium batteries and does not apply to any other ExpertPower products.
  • If you have any questions about this warranty, please contact our support team.

Products and Warranty Periods

• 90 Day Money-Back Guarantee
  • Our warranty includes a 90-day grace period for returns, during which customers are eligible for a cash-value reimbursement, depending on the time frame.
• Return Period Qualifications
  • For returns related to problems in workmanship, customers are eligible for a full refund or replacement during this period.
  • For returns related to incorrect purchases or items no longer needed, a 10% restocking fee will be charged for unopened/new items, and a 20% restocking fee will be charged for used items.
  • The buyer is responsible for return shipping costs.
• RMA Guidelines
  • Customers who need to return a product should follow the RMA (Return Merchandise Authorization) guidelines provided by ExpertPower.
  • These guidelines ensure a smooth return process and help expedite any necessary refunds or replacements.
• Exclusions and Limitations
  • Customers are responsible for proper maintenance and understanding the limitations of the product. This includes:
  • Following the recommended charging and discharging procedures
  • Using the battery within specified temperature ranges
  • Avoiding physical damage to the battery
  • Not tampering with or modifying the battery

Product Usage Instructions

• Charging the Battery
  • To charge the lithium battery, follow these steps:
  • Connect the charger to a power source.
  • Connect the charger’s positive (+) and negative (-) leads to the corresponding terminals on the battery.
  • Turn on the charger and monitor the charging process. The charger should automatically stop when the battery is fully charged.
  • Disconnect the charger from the battery and power source.
• Installing the Battery
  • To install the lithium battery, follow these steps:
  • Ensure that the power source is turned off.
  • Locate the battery compartment or slot in your device.
  • Insert the battery into the compartment, ensuring proper alignment of the positive (+) and negative (-) terminals.
  • Securely close the battery compartment.
• Discharging the Battery
  • To discharge the lithium battery, follow these steps:
  • Connect the device or load to the battery terminals.
  • Turn on the device and use it normally.
  • Monitor the battery level and recharge the battery when it reaches a low level to avoid deep discharge.
• Maintenance and Care
  • To ensure optimal performance and longevity of the lithium battery, follow these maintenance and care guidelines:
  • Avoid exposing the battery to extreme temperatures.
  • Regularly check the battery terminals for any signs of corrosion or dirt buildup. Clean them if necessary.
  • Store the battery in a cool, dry place when not in use.
  • If the battery shows any signs of physical damage or swelling, discontinue use and contact our support team for assistance.
• FAQ (Frequently Asked Questions)
  • Q: Can I return a lithium battery if it doesn’t meet my needs?
  • A: Yes, you can return a lithium battery if it doesn’t meet your needs. However, depending on the reason for return (e.g., incorrect purchase or no longer needed), restocking fees may apply, and the buyer is responsible for return shipping costs.
  • Q: What should I do if I experience a problem with the lithium battery within the warranty period?
  • A: If you experience any problems with the lithium battery within the warranty period, such as manufacturer-related defects or workmanship issues, you may be eligible for a refund or replacement. Please contact our support team for assistance and follow the RMA guidelines for returns.
  • Q: What is the warranty period for each lithium battery product line?
  • A: The warranty period varies depending on the product line. Here are the warranty periods for each ExpertPower lithium battery product line:
  • ExpertPower 12V LiFePO4 Series: 2 years
  • ExpertPower 12V LiFePO4 BT Series: 2 years
  • ExpertPower 12V LiFePO4 PRO Series: 10 years
  • ExpertPower 24V LiFePO4 Series: 2 years
  • ExpertPower 48V LiFePO4 Series: 4 years
  • Q: What happens if I need to return a lithium battery after the first year of purchase?
  • A: After the first year of purchase, the buyer will not be eligible for a refund for any non-quality-related reasons. However, if there is a manufacturer-related defect or workmanship issue within the specified warranty period, you may still be eligible for a discount on a similar or equal-value product listed at the time of the offer.

This document outlines the warranty terms and conditions for ExpertPower’s lithium battery product line. Please note that this warranty applies only to lithium batteries and is not applicable to any other ExpertPower products. If you have any questions about this warranty, please contact our support team.

Products and Warranty Periods

The following table lists the warranty periods for each of our lithium battery product lines:

Guarantee

90-Day Money-Back Guarantee

• Our warranty includes a 90-day grace period for returns, during which customers are eligible for a cash-value reimbursement, depending on the time frame.

Return Period Qualifications

• 30 days or less
• We cover the cost of return services both ways for manufacturer-related defects or problems in workmanship.
• Customers are eligible for a full refund or replacement during this period.
• For returns related to incorrect purchases or items no longer needed, a 10% restocking fee will be charged for unopened/new items, and a 20% restocking fee will be charged for used items.
• The buyer is responsible for return shipping costs.

30 – 90 days

• We cover the cost of return services both ways for manufacturer-related defects or problems in workmanship.
• Customers are eligible for a full refund or replacement during this period.
• For returns related to incorrect purchases or items no longer needed, a 20% restocking fee will be charged for both unopened/new items and used items.
• The buyer is responsible for return shipping costs.

90 Days – 1 Year

• For any manufacturer-related defects or problems in workmanship within 90 days to 1 year of purchase, the buyer must assume all return-related shipping costs.
• The seller will cover all shipping costs for any replacement deemed necessary.
• If a refund is issued, it will be prorated.
• For any returns not related to product quality, such as an incorrect purchase or simply not wanting the product anymore, a 50% restocking fee will be applied to both new/unopened and used items.

1 Year – 3 Years

• For any manufacturer-related defects or problems in workmanship within 1 year to 3 years of purchase, the buyer must assume all return-related shipping costs.
• The seller will cover all shipping costs for any replacement deemed necessary.
• After the first year, the buyer will not be eligible for a refund for any non-quality-related reasons.

3 Years – 5 Years

• For any manufacturer-related defects or problems in workmanship within 3 years to 5 years of purchase, the customer will be offered a 40% discount off a similar or equal-value product listed at the time of the order.

5 Years – 8 Years

• For any manufacturer-related defects or problems in workmanship within 5 years to 8 years of purchase, the customer will be offered a 20% discount off a similar or equal-value product listed at the time of the order.

8 Years – 10 Years

• For any manufacturer-related defects or problems in workmanship within 8 years to 10 years of purchase, the customer will be offered a 10% discount off a similar or equal-value product listed at the time of the order.

RMA Guidelines:

• To qualify and redeem the warranty, customers must follow these guidelines:
  • Contact the manufacturer to submit an invoice or receipt and receive a Return Merchandise Authorization (RMA).
  • The product being claimed under warranty must be in the possession of the manufacturer for testing and evaluation purposes before any refund, replacement, or discount is issued.
  • Any product returned without initial authorization will not be processed, and the buyer will be responsible for any costs related to shipping the product back or recycling it.
  • It is recommended to ensure the package is sent back to cover any possible shipping-related damages during transit. Any package that is received damaged will be held or refused.
  • Any product that tests non-defective will be subject to the appropriate restocking fee/handling fee. The buyer covers return shipping.

Exclusions and Limitations

• Reasonable wear and tear
• Normal corrosion
• Use of unapproved parts or unapproved alterations to components to the extent prohibited by the manufacturer’s written operating manuals
• Defects caused by persons other than the manufacturer and its affiliates, including operation or maintenance of the product or installation and commissioning of the equipment and materials by such persons in violation of the written operating, maintenance, installation, and commissioning instructions, manuals, and protocols supplied to the buyer, or buyer’s affiliates, by the manufacturer before such installation, commissioning or operation.
• Vandalism, misuse, or Force Majeure Events
• Items expected to be consumed or expended during the normal operation and maintenance of the product

Customer Responsibility

Note on Customer Responsibility

Customers are responsible for proper maintenance and understanding the limitations of the product. This includes:

1. Over-discharge from self-discharge during storage
2. Improper use as a starting battery or other application that it was not designed for
3. Product that has been opened or modified
4. Applying voltages/currents that are too high
5. Improper storage
6. Under-sized product use
7. Mechanical damage
8. Repeated Reverse Polarity
9. Damage or resulting internal corrosion caused by liquids
10. Using an incorrect charger or charging profile
11. Using the appliance with a built-in charger for a different type of battery.

For Questions And Support

• (562) 630 – 3002
• support@expertpower.us.
• Visit us at:ExpertPower.us.
• 6437 Alondra Blvd
• Paramount, CA 90723
• Date: 2/07/2023

References

• ExpertPower Direct | ExpertPower Direct

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